Customer Reviews for West Coast Self Storage Lake Oswego

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Coast Self Storage Lake Oswego

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Robert F. on

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Andrea B. on

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Raymond B. on

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Marc F. on

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GARY S. on

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Leonard S. on

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Service was great. Truck was ready and waiting when i arrived. Zach who helped me was friendly and efficient. Could not ask for anything more.

Becky H. on

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Scott H. on

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SHELDON B. on

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scott M. on

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Martha S. on

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Martha S. on

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Martha S. on

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Christi F. on

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Joshua M. on

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Zack was extremely helpful.

Jeffrey C. on

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Great service!

Tawni C. on

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Martha S. on

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Lisa O. on

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Earlier hours on a Saturday. The earliest I was able to make the reservation for was 10am.

Karen M. on

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Can't think of a thing. Adam & Zach were very helpful.

Loletta L. on

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The man at the counter was nice, helpful, friendly, informative, courteous, kind and smiling. Excellent customer service.

David S. on

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the service person on duty this afternoon does an excellent job

Dan M. on

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The attendant was friendly and helpful.

Kendall A. on

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Aliyah answered all of my questions when I called and helped me get a reservation for a truck rental. She was exceptionally kind and professional when I picked it up, and made sure I understood the re-fueling requirements and various insurance options. I even had a question while I was using the truck and she was quick to help me! I dropped it off this morning and was greeted by a gentleman, who was equally as helpful and professional. Overall, great experience! I will definitely rent from this location again.

Joanne P. on

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Jeff W. on

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service was perfect, hassle free and everyone is very helpful at this location.

Jon P. on

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The associate who assisted me from time of the reservation, through the return process was outstanding.(same person Lihya?). Her professionalism, and courtesy was outstanding. When I picked up the vehicle she was ed engaging and efficient.

Doug G. on

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Alan D. on

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Tristan G. on

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Janet V. on

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Jennifer J. on

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Just perfect.

Don F. on

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Assistant manager at this location is great - super knowledgeable customer service oriented.

Jeff J. on

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Great service.

Michael M. on

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Adam was outstanding helping us!

Jorge O. on

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Professional F. on

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Cynthia J. on

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Michael K. on

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Excellent service. Aaron was friendly and provided a frictionless experience.

Debra B. on

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Kim H. on

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Awesome service. Thank you.

Nan R. on

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Renne Z. on

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For the second time, they "lost" my confirmation. I am writing to the U-Haul head office with a copy to the Portland Better Business Bureau protesting this unacceptable experience. Your reservations system SUCKS. Your personnel at the Tigard, Oregon location are rude. and negative.

Mark H. on

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Make sure the vehicle is clean. I had to wash the windows to even see well out of them. Interior cabin was dusty and dirty. Back of the van hadn't been swept. Van was otherwise very comfortable, ran well, and had nice controls (remote key fob was especially useful)

Steve S. on

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Equipment was faulty resulting in a incomplete move!

Brian E. on

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I rented twice from this location over the course of 7 days. The gentleman at this location was very helpful and courteous, making the already stressful process of moving a little less so. Thank you!

Wayne O. on

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JEANELL I. on

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Eva N. on

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Everything went smoothly.

Jason R. on

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jim R. on

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Jacqwyn H. on

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Joshua K. on

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Gregg B. on

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Laura M. on

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Octavia N. on

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Richard P. on

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HENRY W. on

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Great staff, excellent service!

Nancy H. on

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Doing a fabulous job! Keep up the good work!

Trina M. on

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Thanks for the pleasant experience!

Albert S. on

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Your rep was a hero. Give him a raise.

Christy W. on

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I'M not sure there is anything to improve. This was a friendly, convenient, and overall great experience.

Holly M. on

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I needed to move a piece of furniture from my storage unit and my Honda Pilot was not big enough. WCS had a UHaul truck right there on site. It was available, priced right and everything went smoothly. The only thing lacking were some straps to hold the tall furniture from falling over in transit. Thankful that WCS had a few blankets. Other than that, it was perfect! Thank you.

christine G. on

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The person I worked with at West Coast Storage was knowledgeable, professional and helpful.

Austin H. on

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Aaron was a big help in recommending things for our move. Will be back next time we move.

justin L. on

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Jim F. on

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Tom V. on

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guinevere D. on

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Shannon J. on

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Alfredo S. on

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This was excellent customer service. I'd have a hard time suggesting things you could do to improve. I'll use this location again and recommend it to others.

John R. on

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My simply answer is “I don’t see where it is possible to improve on exceptional”. Such has been my experience at this location with the two rentals I needed within the span of one week. The office staff, and Adam specifically, is professional, courteous, knowledgeable, and personable. These high standards are reflected in the maintenance of the office showroom and the rental equipment. I am happy that this quality of business is located nearby where I can and will again readily engage their moving services as the need arises. “Repeat customers” is the lifeblood of any successful business.

Jinnie K. on

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Keep up the good customer service.

Kenneth R. on

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Attendent wasn't available during reservation or pickup. Renting during Holliday with combination on surprised weather conditions rendered rental unproductive. Just the 45 minutes late on rental pickup created loss of help to move things. I understand this was a new employee, however I will not rent vehicle from this location in future. Don’t have time to stand around. Clearly new attendent needs more time, however it was a bad time for this customer, and space renter, to deal with some elses learning curve.

Patty P. on

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Super easy to rent at this location because they have 2 vans, not a whole fleet. Friendly staff and clean easy to drive vehicles. Love the convenience, and the price is great.

Shelly B. on

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Craig O. on

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Jake Y. on

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Steve H. on

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A 1 service and equipment.

Ned N. on

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the automated pick up took way to long !

Christopher A. on

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Kathryn W. on

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The whole process was much easier and more pleasant than I expected. Couldn't have gone better.

Cynthia B. on

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Prompt and friendly service!

Raymond R. on

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It was a perfect experience! Thank you for your kind professionalism.

David B. on

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Jack D. on

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Joseph S. on

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Great experience

Stuart W. on

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Great service and great van!

Judy B. on

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Joe S. on

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excellent experience, staff was above with their support.

Gwen B. on

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Cornelia K. on

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Aaron was amazing, friendly and super helpful. I would definitely go there again!

Michelle D. on

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Great service; new, clean location. Manager was very helpful and accommodating to my needs. Happily made a change in my reservation. Hassle-free experience. Would definitely rent from here again and recommend to others.

John T. on

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Charles A. on

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Excellent service, cannot think of anything you can do better

Karen K. on

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Michael L. on

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Melissa H. on

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Great customer service. Very friendly.

CHRISTINA S. on

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staff were friendly, professional & very helpful.