Customer Reviews for West Main Auto Repair
(U-Haul Neighborhood Dealer)

125 reviews

691 W Main St   Hancock, NY 13783

(607) 637-2244

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 637-2244

691 W Main St
Hancock, NY 13783

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I want to personally acknowledge Doug the logistics manager. I had difficulty with making the reservation with UHaul, however, he was able to work things out to make sure we got the truck. He was very professional and understood the issues we had in making the arrangements.

larry N. 
Rating:
2.0

The key was not in the pickup box after contacting U-Haul they said they would have regional manager call me they never did

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

manuel S. 
Rating:
5.0

Customer did not leave a comment.

jr S. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

They were great to deal with

ROYTYLER S. 
Rating:
5.0

Customer did not leave a comment.

nicholas H. 
Rating:
5.0

You need to get trucks in my state. I really needed a 20' truck and they told me I would have to drive and extra 240 miles for it. That's not right. Dawn at west end auto went way out of her way to atleast get me a 15' truck. I rent a truck every month to use for our food bank at church. I may have to look at other alternatives if it gets any harder to get what we need. Again, Dawn at west End Auto is great and you are fortunate to have them as uhaul dealers.

YANCEYP B. 
Rating:
5.0

Customer did not leave a comment.

jeffery L. 
Rating:
5.0

Everything was great

sheryl M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very Friendly and quick service.

Michael C. 
Rating:
5.0

I had asked for a closer location for pickup. Not sure why Uhaul could not accommodate me. This made my plans change. I was not notified of the change by email.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

EDWARDJ L. 
Rating:
5.0

I have rented many trucks in my day and West End Auto makes it the so easy and smooth. They are the BEST!!! Jim

JAMES S. 
Rating:
2.0

I ordered a 6x12 trailer in August for Johnson City ,N.Y. I had to travel 50 miles one way to get the trailer in Hancock NY. The place was small, congested and a side bar for the building. My email didn't come through and the return location was incorrect. JC was good but because they didn't have what I ordered I was not happy. The return u-haul location was excellent in every way.

MICHAELF W. 
Rating:
4.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYG S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYG S. 
Rating:
5.0

The young lady (Tina) working at this location was very helpful and made my transaction very easy! Excellent employee!!

steve M. 
Rating:
5.0

Customer did not leave a comment.

FI JR S. 
Rating:
4.0

Customer did not leave a comment.

ANDREW JAMES B. 
Rating:
5.0

Very friendly and helpful service. They were especially flexible on making the equipment needed available. Use with confidence.

James M. 
Rating:
5.0

Customer did not leave a comment.

FI JR S. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
3.0

Need to be up front about the pickup location's schedule. West Main Auto Repair was closed when I was supposed to get the truck. It was a huge hassle. Also - the transmission of the truck was in pretty bad shape. Not safe.

GREG J. 
Rating:
5.0

Top notch service! Very nice people to deal with.

paul V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW JAMES B. 
Rating:
5.0

Very helpful and got us the truck we needed

william B. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Lots of personal attention.

Christopher C. 
Rating:
3.0

Easy pick up

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Most efficient rental location I have ever been for reningt a truck or car. Very friendly and in and out in less than two minutes!!!

JIM S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

yancy B. 
Rating:
3.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

They went above and beyond to be helpful with this rental. Very good people.

JIM S. 
Rating:
5.0

this was the second time in 7 days that I rented the truck with excellent service.

Douglas S. 
Rating:
5.0

They already make it easy to deal with.

Douglas S. 
Rating:
5.0

Update your computer system

yancy B. 
Rating:
5.0

Customer did not leave a comment.

paul V. 
Rating:
5.0

It's just fine.

fred S. 
Rating:
4.0

Customer did not leave a comment.

Carol P. 
Rating:
3.0

My complaint is not with this UHaul vendor. Dawn was very helpful. What I am very annoyed at is that UHaul accepted my reservation for a one-way rental from Hancock NY to Watkins Glen NY. However, two days before the pickup date I received a text that my pickup location had been changed to a different vendor an hour away. When I called the vendor in Hancock, they told me they don't see the online reservations until the last minute and that they don't have a one-way truck to rent at their location. It seems there is no communication between the UHaul corporate people and their vendors. A screwy and annoying business model. Lesson learned: Always call the local vendor directly from the start and avoid the online reservation system...

Larry F. 
Rating:
3.0

Picking up the truck was incredibly difficult. It was not the fault of west main auto, but of the not so user friendly unorganized tech of u Haul. Upon signing into the website, it states that my contract had expired. My pickup was for 8 am and I arrived around 10:30 am. Then there was 2 contract reservations. This was all at a location where it was closed.

Jody C. 
Rating:
5.0

Customer did not leave a comment.

Isaac B. 
Rating:
5.0

Great service. Truck is in great shape. I love the pricing system of it all. I will rent again.

george R. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

VINCENT M. 
Rating:
5.0

Customer did not leave a comment.

Roseann P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Very courteous

maryjo B. 
Rating:
5.0

Customer did not leave a comment.

JAMI B. 
Rating:
5.0

Excellent and very friendly service

Robert P. 
Rating:
5.0

Excellent service and great to do business with

Robert P. 
Rating:
4.0

N/A

JoanElaine J. 
Rating:
5.0

The owners and staff of this branch of Uhaul located at West Main Auto Repair in Hancock NY are very friendly and made the rental of the trailer very fast and easy.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

ALAIN M. 
Rating:
5.0

Really nice people at this location..checked my tire pressure and checked all my fluid levels on my vehicle..Felt really good when I left there that everything was tight..O can I mention that they didn't charge me anything other than tow fee and insurance and they went over my directions with me. Really good experience..

donald K. 
Rating:
5.0

Excellent service and they helped me beyond what I would have expected. Very good location. Will use them again.

JIM S. 
Rating:
5.0

Service was excellent. Very professional

Robert P. 
Rating:
4.0

Just off the highway, easy to get to. Staff was fantastic! I was able to leave a personal vehicle there 2 days and no extra charge. Will definitely go back to them for my next rental.

Bruce M. 
Rating:
5.0

The location I got the truck from was excellent but the 5 phone calls to u haul was horrible, long waits and wrong information. Online experience was horrible for this 24 hour service. Had to stand in front of the lock box for a half an hour waiting for someone at u haul to pick up the phone to give me the box # to get keys for truck.i never want to go through that again

donna P. 
Rating:
5.0

Customer did not leave a comment.

fred S. 
Rating:
5.0

In reference to the central office in U-Haul in Albany which was the most frustrating part of the experience. The Albany office called me at 3pm Friday to inform me that the truck that we requested was unavailable in our area. U-Haul has us drive to the neighboring state (PA) to pick up the truck. When we got to the place the truck that Albany said was us was already reserved to go out that afternoon. I had to call Albany again who then sent us to another location back in New York. I felt like Albany could have done more to correct this situation. Both U-Haul locations were great and friendly which was appreciated during this frustrating experience.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

fred S. 
Rating:
5.0

Customer did not leave a comment.

Maureen W. 
Rating:
3.0

Have a separate UHAUL facility similar to the Williamsport facility.

Lee A. 
Rating:
5.0

Hancock West main is an excellent uhaul business extremely helpful!

Robert S. 
Rating:
5.0

wonderful place to do business - people are great

Robert P. 
Rating:
5.0

Would love to see winter tires and windshield wipers on the vehicles

Christopher S. 
Rating:
5.0

Great people to do business with

Robert P. 
Rating:
5.0

Customer did not leave a comment.

nancy H. 
Rating:
5.0

Awesome people!

william B. 
Rating:
3.0

When I rented the truck, there was a padlock on the rear door where it closes. It was the type that cannot be cut off, but requires a locksmith to open it. That meant that I had to drive 200+ miles with the door closed with string. I stopped about six times to check it. Not user friendly! The woman in Hancock very nice and had run the truck for 15 minutes to warm it up in 5 degree weather. I certainly appreciated that. On the other hand, the truck gas gauge said I had five miles of gas in the tank. The gas station was right across the street. The people could certainly have filled the tank rather than forcing me to do it when I was already on a tight schedule.

David B. 
Rating:
5.0

Everything was excellent..

bobbee O. 
Rating:
5.0

Great people to deal with

Robert P. 
Rating:
5.0

It's nice to have a U-Haul dealer rite here locally, Really convenient to rent at last minute!

DAWN S. 
Rating:
5.0

excellent service

Robert P. 
Rating:
1.0

When I arrived at this location it was closed was supposed to be open till one I was there at 12:30 in the door had an open sign on it but was locked I called them and they told me to Park it across the street at some house so I had to disconnect it myself no one even came out to greet me!

Andre R. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Our experience went smoothly, but poor people ahead of us got a computer problem that delayed everyone. We had to wait hour and half because of delay.

maryjo L. 
Rating:
5.0

Very Friendly and excellent service.

JIM S. 
Rating:
5.0

A great vendor to do business with. Thank you

Robert P. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very pleasent people to deal with

Robert P. 
Rating:
5.0

West Main Auto/Hancock was a convenient pickup location. Dawn answered all our concerns. The truck was the right choice. Thank you, Dawn/U-Haul!

ann D. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Very nice people to go to, to rent the uhaul.

bobbee O. 
Rating:
5.0

Very friendly service

Robert P. 
Rating:
5.0

everything was great!

randy S. 
Rating:
4.0

All was well

GENE M. 
Rating:
5.0

The folks at West Main Auto were wonderful to work with! They went out of their way to help me out! As far as calling U-Haul directly and getting questions answered - a zero rating goes a long way!

SHARON D. 
Rating:
1.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

They were very helpful and professional. I would us this location again.

mary H. 
Rating:
4.0

My information was put into the computer at least 2x and was not accepted the owner had to call UHaul for help 2x. When I got the truck it had just over 1/2 tank of gas when I returned it I put in $21.00 worth of gas and it was just over 1/2 tank....UHaul charged me $18 for extra gas....WRONG!!!! The renter was a fine man and tried hard to get things right. It was UHaul's fault not his... this also happened to me at the same place last month. Perhaps UHaul; needs to update or repair their website where the ino is put ing. Very disappointed

robert P. 
No reviews have been submitted for this location.

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