My reserved vehicle was not there when I went to pick it up. A text message notifying the reassignment of the pickup location to another U Hual lot was sent out only 19 minutes before my pickup time, which I didn't see because I was driving to the U Haul lot. I had to drive another 40 minutes in pouring rain to the other lot, and then drive back in town to conduct my business. The U Haul team was not apologetic nor sympathetic and only offered 45 miles in credit for my troubles.
Xian Z
Customer Reviews for West Point Auto Spa And Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Total lack of safety concern for customer. Poor customer skills.
CARLOS APicked vehicle up at 1/8 of fuel. Dropped vehicle off at same fuel level and was immediately charged for fuel. No help from this location. No call back. Nothing. I don’t recommend this location based on service.
Benjamin TEmployee was very knowledgeable and helpful
Thomas HWas not attached properly and came off my hitch. Trailer tongue was not 6-8 inches off the pavement.
Suzanne HCustomer service! Everone who works here is very polite and professional. Very helpful. If your local this is the place to go for uhaul needs. 100% satisfied
DAVID HGreat customer service. Keep up the good work. Place is clean.
DAVID HThere was nobody at the business despite the "open" sign. I had an issue with the vehicle that I wanted to inform them of.
Joseph BRepresentive could have been a little more helpful and shown membetter customer service.
RICHARD FPoor customer service (front desk)
Sze WShop was good at getting me in a rental. BEWARE lot of scammers working for U-HAUL not the first time, not the first time and this has happened, not saying all u-haul are bad just be careful when renting.. I was over charged again on my card double what the cost was initially agreed upon, i always over state my milage and only went 63 miles (from the 90 miles estimated and stated on contract) I had it for about 5 hour returning it fueled up, the next day I had the regional office calling me requesting the truck back??? I assured them i returned the truck that same night. they located the vehicle stating it was never input to the computer as returned. but than i checked my account seeing pending charges for double the estimate... this is crap.. i will never rent from this location ever.
vincent a