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Kim B
Customer Reviews for West Point Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seems like facitlity had a lot of problems checking me in no ral contact was printed just sent me on after 45 monutes of trying to check me in.
kent IWish all locations were as good as this one. Super helpful fast check out and return.
timothy SI’m sorry I forgot her name at the desk she was very nice and helpful and will definitely be back there for the next time I need a U-Haul
Christopher HThey provided excellent info on the return process.
DENISE JBrandy is amazing! She goes above and beyond!!
CRYSTAL BBrandy was great. The UHaul trailer rental website was down when I went to pick up. Your technology could be more reliable.
Tim Soverall satisfaction
Mary SThe staff at the West Point office was extremely helpful and very supportive and they showed genuine interest with my situation 🙏🏾🙏🏾🙏🏾I appreciate them all👆🏾👆🏾😇😇😇😇😇
RODNEY SNothing everything was awesome very good people
MAURICE AMake sure the employee preparing trucks for rental THOROUGHLY checks every item for proper working condition.
DONNA BNothing really cause you all was so freindly and I loved the service
PHYLLIS HEverything was good. and the service was excellent. Thank you all for making my new start a memorable one.
nedra sA lot of emphasis was placed on an inside clean vehicle upon return. However, I noticed a lot of dirt/dust in driver/passenger compartment. It would have needed a vacuuming front and back to meet the shops expectations! They charged me for an unclean truck upon return of truck. I have used U-Haul for over fifteen years and seen super clean trucks from various U-Haul locations. I will not use this store location or recommend to anyone ever again. I felt I was setup for an unjust cleaning charge!
Weymouth HThis is a much better organized location. No improvement needed.
Robert RVery friendly, helpful and efficient.
Scott HThey are friendly and professional.
Jordan RHelpful , friendly and fast. Great place.
Samuel MRental went very smooth. Nothing to add at this time.
Lee BVery pleased, excellent service, friendly staff. Thanks
jerry oContact person knowledgeable and friendly. She was really helpful throughout the process!
Issac ABrandi was excellent to work with. The rental was quick, easy, and efficient. Great experience.
Faye FAll was great and so are Brandy and Lamar. Use them often and highly recommend.
jamie mBrandy was great to work with answered all my questions and concerns would use this location every time
Leslie WThese folks are fabulous! I’ll definitely use them again. I seriously couldn’t have asked for better service, and the folks are super friendly.
Sherry Anone
Gary MVery friendly
Young OVery helpful while I was trying to organize a move and very much appreciated
Tracy JLeft me to disconnect the trailer.
timothy SWhen you free authorize a card for a certain amount and the bill is less than that authorization that you authorize it for I shouldn't have to wait for a refund that is due back to me I shouldn't have to wait over 24 hours to get my refund back into my account please try to improve on that because once the bill is final and it closed my refund should completely return back into my account instead of still being pending because I could use that money that's on hold.
Rose MThank y'all
Ophelia WCustomer service was par none. I had the best service. It was so respectful and courteous from making the reservation to picking up the truck, as well as dropping truck back off. I will definitely use this service again. The intake ,she is wonderful and extremely polite and helpful. Thank you for a great experience.
MARCELLA FThe truck broke down within 1.5 hrs of renting the equipment. And when I called them the lady was making every excuse. Instead being apologetic her words were " well when I Crunk it up this morning it was fine" & she repeated this several times. I grew frustrated & i told her that it was unacceptable & i asked for the solution to get going, she stated "Mam I am not going to argue with you and you can scan the barcode on your paper work to get some help" then she hung up. Imagine if I had not purchased the safe way roadside help. The rented uhaul was broke down. Be apologetic immediately & offer me some assistance being that she knew they did not inspect that uhaul properly. The battery was corroded with alot of green powder. They can't be checking that equipment which was not good for me and it was very inconvenient. It was taken care of but it could have been avoided beforehand & after it happened, customer service from West Point storage could have handled it better from the jump by taking accountability & offering their help.
Lacie BI demand a refund for cleaning fee!!! I want photos saying the truck was dirty! I have never received a cleaning charge for all my rentals of the past!! Insulting!!! These thieves had the nerve to ask me to bag our 2 dozen rental blankets in the extreme heat! We actually complied! I have never, once, been asked to do their job for bagging. Our blankets were folded, bagged as asked and the truck was spotless. I was also charged a wrong location drop off of my truck when traffic switched my pick off location from Auburn to West Point. I explained to traffic that I would have to drop off the truck at West point because I was re-routed to that location to pick up another reservation there and was exchanging trucks. Why was I charged a fee for wrong drop off? I had no way to get from Auburn to West Point as I explained to traffic. I need a call from customer care asap!
Gary CWill drop off here again
Timothy SNeed customer service improvement. Representative was very rude (arguing, sharp tone of voice, didn't listen, made a smart remark and immediately hung up the phone. When returning truck, still very rude and making comical clues concerning the situation just happened. Appeared personal to her.
Jennifer hCould not have been any better. Brandy is so awesome with all phases of the rental process. Very friendly and thorough. Would definitely recommend and I will be renting again very soon.
jamie mThe experience was great from beginning to end. The renters were friendly and professional. They were knowledgeable and explained everything in detail making sure I knew everything I needed to know and make the best choice. They even suggested that I get a larger truck which turned out to be the right choice. The small amount more the other truck cost was worth it. I would have had to make 2 trips if I had gotten the one I wanted. They actually saved me money
Elaine LWest Point self storage have great people working there. They made the process easy, and I’ll highly recommend them to anyone! U-haul needs to improve their website to make it more customer friendly as far as rentals being available. I called 4 different places that said there was availability, and there was not. Thank God for West Point self storage!
DOUG WQuick, easy, friendly and stress-free. I would definitely recommend this location..
Ramona RThe tires on this trailer were scary looking.
Ken pThis experience was excellent and there is nothing that I can personally think to improve
Everest BEverything was perfect from the beginning until the end!!
Franchez BThe location and the management were excellent. Really good and helpful people there that were awesome to deal with. This will be my preferred location from now on!
Joel SNothing
Homer DThey did a great job!!
Deborah YI was greeted very pleasantly and the check-in process went smoothly and quickly.
Pete B