Customer Reviews for West Shore Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Shore Service Center

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James M. on

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Keep trucks clean and give the customer some kind of rebate if they recieve a dirty truck

Debra M. on

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DANIEL B. on

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mark C. on

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Maybe a refreshment

Fitzroy M. on

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Great customer service. So friendly and knowledgeable. And got me in and out very quickly.

Chad M. on

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Great experience! Ken was more than helpful and made it an easy process to adjust my return date. 5/5

JACLYN R. on

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Katharina P. on

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Left truck at night.

Cynthia C. on

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The owner of the business where the U-Haul pick is located was very unprofessional and rude. My reservation was not ready for my pick up and the attendant there basically told me “sorry I don’t know what you want me to do” after I became obviously upset and vented my frustration he called the own who was so rude to my on the phone. He finally came to the building to help me and told me it was my fault because of how I rented the truck online. I will never use U-Haul or this location again and will absolutely give this same feedback to any friends or family who ask me about my experience.

Tom M. on

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Free water bottles in each truck

Robert C. on

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Great customer service. Ken was great to deal with,, he explained the equipment and helped hooking it up. I had his undivided attention.

bruce A. on

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LORRIE B. on

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Erica L. on

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cynthia W. on

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This is where we learned we didn’t have to spend all that extra money. He was surly that the first place didn’t tell us not to put that much gas in it. This place was fantastic and friendly and efficient. The gentleman who helped us was so kind and charming. Would definitely go there and now will go there for gas because of him.

LORRIE B. on

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Susan D. on

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Fix the phone numbers on your messages and other sites.

LORRIE B. on

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david O. on

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nicole B. on

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Great that gas station is right there. Super friendly and efficient service

Paul R. on

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cynthia R. on

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JAMES M. on

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My experience at this UHaul location was very good. The truck was very clean and had no issues. Kenny, the owner was very nice and had everything ready (I preregistered on line). One of our group who was going to drive was sick and could not join us. Kenny was very good about this and our registration went smoothly.

William H. on

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Tracy L. on

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Bill G. on

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Luke H. on

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james C. on

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The agent was great. Friendly and prepared for the rental.

Ronald S. on

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Awesome, easy transaction. Well prepared owner had everything in order. Very personable and friendly. Will use this facility whenever the situation requires it.

Christine B. on

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I reserved 10 box. Went there to pick up and tire was flat. Advised tire was flat. Gentleman told me he would have to put me in next size up truck and i would be charged the increased price? I feel that it was not my problem original uhaul had flat so why should i be charged the extra? I opted for pick up truck. Attendant tryed reversing paperwork but couldnt so i was charged twice and had to wait til next day for refund.

Joseph C. on

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Robert N. on

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