Customer did not leave a comment.keith A.
Customer Reviews for West Shore Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy is very rude and hung up in my face and they charged me 100 cleaning fee when the truck was returned they way I received it. Very terrible customer service experienceshanika H.
Customer did not leave a comment.Ryan V.
I was disgusted by the appearance of the owner and his co workers. They refused to wear a mask which is requiredin RI indoors. This was not a safe experience for me. I'm a loyal Customer of your company and felt this was not up to the standard I have experienced.Susan S.
Every was on time and easyZenaida M.
trailer should be brought in for repairs and make it look like u-haul takes pride in what they rent . it ran well without any problems from Rhode Island to south FloridaBruce R.
Customer did not leave a comment.Limbert R.
Trailer was fine.Not happy at all with the rental pricing.Double what I paid the last two times.Dennis K.
Fast and friendly service. All I could ask for.Edward M.
Customer did not leave a comment.Koren G.
Customer did not leave a comment.willard C.
Customer did not leave a comment.Liciano C.
Customer did not leave a comment.James F.
The truck was very clean and well-maintained, and I had no problems with the truck at all. The online check-in using my smartphone, however, was a pain in the neck. It was supposed to save time, but it did not. I got through all the steps involving taking a selfie, taking pics of my driver's license, and then I got a message saying I needed to call the 1-800 number to provide additional information so they could verify my identity! I was on hold for about 5 minutes and decided to just go into the building and speak with someone. Kenny was awesome! Super friendly, understanding, and helpful. He got me into the truck in a matter of minutes, and I'm sure I would've still been on hold had he not helped me. Bottom line - I highly recommend U-Haul and this location, I do NOT recommend the self-check in!Shauna S.
Customer did not leave a comment.BRANDY L C.
You can do better with your paperwork I've been waiting for a response because I paid my truck in for and you guys are charging me more charges and the representative at the store knows I paid it and still says I have to contact youLORRIE B.
Customer did not leave a comment.Matt C.
Worst experience ever employees lie owner lie fraudulent charge for stuff they shouldn't and can't get the money back this location and owner shouldn't be alowed to rent uhauls they shouldn't have any type of business license and will be reported to better business bureau and the town license boardDavid L.
Customer did not leave a comment.Mark S.
Keep trucks clean and give the customer some kind of rebate if they recieve a dirty truckJames M.
Customer did not leave a comment.Debra M.
Customer did not leave a comment.DANIEL B.
Maybe a refreshmentmark C.
Great customer service. So friendly and knowledgeable. And got me in and out very quickly.Fitzroy M.
Great experience! Ken was more than helpful and made it an easy process to adjust my return date. 5/5Chad M.
Customer did not leave a comment.JACLYN R.
Left truck at night.Katharina P.
The owner of the business where the U-Haul pick is located was very unprofessional and rude. My reservation was not ready for my pick up and the attendant there basically told me â€œsorry I don't know what you want me to doâ€ after I became obviously upset and vented my frustration he called the own who was so rude to my on the phone. He finally came to the building to help me and told me it was my fault because of how I rented the truck online. I will never use U-Haul or this location again and will absolutely give this same feedback to any friends or family who ask me about my experience.Cynthia C.
Free water bottles in each truckTom M.
Great customer service. Ken was great to deal with,, he explained the equipment and helped hooking it up. I had his undivided attention.Robert C.
Customer did not leave a comment.bruce A.
Customer did not leave a comment.LORRIE B.
Customer did not leave a comment.Erica L.
This is where we learned we didn't have to spend all that extra money. He was surly that the first place didn't tell us not to put that much gas in it. This place was fantastic and friendly and efficient. The gentleman who helped us was so kind and charming. Would definitely go there and now will go there for gas because of him.cynthia W.
Customer did not leave a comment.LORRIE B.
Fix the phone numbers on your messages and other sites.Susan D.
Customer did not leave a comment.LORRIE B.
Customer did not leave a comment.david O.
Great that gas station is right there. Super friendly and efficient servicenicole B.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.cynthia R.
My experience at this UHaul location was very good. The truck was very clean and had no issues. Kenny, the owner was very nice and had everything ready (I preregistered on line). One of our group who was going to drive was sick and could not join us. Kenny was very good about this and our registration went smoothly.JAMES M.
Customer did not leave a comment.William H.
Customer did not leave a comment.Tracy L.
Customer did not leave a comment.Bill G.
Customer did not leave a comment.Luke H.
The agent was great. Friendly and prepared for the rental.james C.
Awesome, easy transaction. Well prepared owner had everything in order. Very personable and friendly. Will use this facility whenever the situation requires it.Ronald S.
I reserved 10 box. Went there to pick up and tire was flat. Advised tire was flat. Gentleman told me he would have to put me in next size up truck and i would be charged the increased price? I feel that it was not my problem original uhaul had flat so why should i be charged the extra? I opted for pick up truck. Attendant tryed reversing paperwork but couldnt so i was charged twice and had to wait til next day for refund.Christine B.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Robert N.
Kenny the owner is a great customer service driven individual. He takes his time to do things right the first timeAnthony L.
The owner is very helpful and quick.PAUL H.
Ken is greatJeremy P.
Customer did not leave a comment.Tom K.
I rented the 8 ft pick up truck and drove it for 30 miles. Then when filling gas in it I HAD to put 10 gallons! just to get the needle back to where it was, 30 dollars worth of gas = 10 gallons for only 30 miles used? Not a happy customer!!!Tina C.
Customer did not leave a comment.julia N.
Ken Iasemene was great, and I don't know what could be done better.Patrick D.
This too was a second rate facility. There is a better one that I would have preferred.STEPHEN W.
Customer did not leave a comment.John D.
Customer did not leave a comment.Diana P.
Customer did not leave a comment.Art J.
Ken at West Shore Service Center was a true pleasure to work with.robert L.
Excellent service! Cannot think of any way it could be improved.Jeremy R.
Customer did not leave a comment.Jordan B.
You already provide excellent equipment & excellent customer service. Thanksalbert G.
Customer did not leave a comment.Bassel A.
things went just right thank you.JUANITA E.
Owner was excellent !SUZANNE P.
West Shore Service Center provides Friendly, and Excellent ServiceBonnie M.
I rented this on line, reserving the unit for two days. When I called to check on it, the day before pick up, I was told aggressively and rudely that I could only have it for what turned out to be less than a 24 hour period. I was charged for a full day. This is just horrible service!!!! Also, on line, I requested a pick up location near my home. But at check out I noticed the location was about 25 miles away and there was no explanation or obvious way to change it. That's an extra 50 dollars for your company. And, I took a picture of the mileage when I left. After I paid, dropped off the vehicle and was home, I noticed your starting mileage was 5 more than my picture. I will never use Uhaul again, and will share my experience with anyone who is considering your company. 401-339-0090walter B.
The associate was very helpful and offered other services as well. Was very patient.Marisol S.
The staff was very rude. Everything we did appeared to be a bother to the staff. They were uspet that we brought the truck to them because â€œwe have to find somewhere to park it.â€ We went over on the included mileage by 2 miles and that seemed to anger the attendednt even though I paid the $0.88 surcharge without a problem. This location needs a serious attitude adjustment; it is not the face of uhaul.Dante F.
Customer did not leave a comment.Alan O.
The person I dealt with was wonderful! I also liked the fact it was a gas station, which lead me to easily fill up the tank! The rental truck steering wheel, seats and dashboard could have been cleaner!!! The dust seemed caked on the surface!rosalba M.
Great service by the young man who checked us in and out, thank you!Debra B.
Customer did not leave a comment.regis S.
Customer did not leave a comment.kathy T.
Nothing. Too pricey. I paid $55 to go to Home Depot and returnharry C.
I have 2 complaint. 1) the trucks need to have 5-pin (with the brake light wired in for trailers with surge barge) vs. 4-pin (w/o brake control) trailer connectors. For those of us who rent the truck to tow boats (i.e., something U-Haul promotes), we typically have trailers with "surge brakes" installed in order to help control the trailer during towing. 2) When I made the reservation, I explicitly DECLINED the Collision Damage Waiver (as I always do), yet when I got my bill, the $10 CDW had been added in. I'm not sure if it happened at the station when I picked it up (and I just didn't notice it) or if the system added it when I made the reservation. Nonetheless, I accept t he responsibility for not noticing it when I picked the truck up. But this was not what I "selected" when I made the reservation.THOMAS J.
Customer did not leave a comment.Victor F.
I rented a 15' truck with a tow dolly. The tow dolly was broken and I hadn't noticed until I was 2 hours into my trip. I wound up having to spend money on hotel stays and lost an entire day of travel because of this.Janileth S.
Older "rotation" trucks are much more beat up than the regular trucks. Mine was clearly having transmission issues at over 100000 milesNATHANIEL N.
Mechanical needs to improve betterKyle B.
Customer did not leave a comment.stephen D.
The proprietor was as friendly and straight forward as a man can be. He is honest and made my life with the truck very easy. Special thanks to Xavier and the man who helped us return the truck in the dark. Superb organization with which to do business.JOHN M.
Customer did not leave a comment.SKIP H.
Customer did not leave a comment.lorraine P.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.larry P.
Kenny is always fantastic! Easy to work with really helpful.THOMAS J.
All around terrific experience !paul H.
NOTHING,EVERY THING WALL VERY PROFESSIONAL. SUPER SERVICE.BILL M.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.janet C.
very nice respectful quick service...thank you Alan AbbottAllan A.
Was over charged only went 4 miles they said I went 32. They made me also pay 30$ in gas for no reason. They made me put more in the truck than I went there with.Kaitlyn K.
The steering on the vehicle that I had was so loose the truck floated all over the road.Robert N.
Customer did not leave a comment.Tammy M.