Customer Reviews for Western Auto
(U-Haul Neighborhood Dealer)

174 reviews

32 Main St   Rainelle, WV 25962

(304) 438-6233

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(304) 438-6233

32 Main St
Rainelle, WV 25962

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phyllis D 
Rating:
5.0

Have a better backup plan if the computer system is not working when someone is picking up a pre reserved rental. It took an hour to get my rental with family waiting in the truck even though I had previously reserved and paid for a trailer. Family was mad in the truck and the others who we were meeting didnt wait on us and left without us

Anthony T 
Rating:
1.0

Customer did not leave a comment.

sherri e 
Rating:
4.0

Customer did not leave a comment.

Jerry S 
Rating:
5.0

Customer did not leave a comment.

Tony C 
Rating:
5.0

It was all great

fred f 
Rating:
1.0

The lady that rents the equipment is rude and will not help at all, if it’s a mobile pickup. She wouldn’t even tell me where I could find the key. She said it’s a mobile pickup, call the 800 number. This is the second time I rented or returned a truck to this location and she was rude and incompetent both times. The truck, also, leaked and ruined a mattress. I have used UHaul for over 50 years for my moving needs and this location has the worst customer service I have ever experienced. I will not recommend it or use them again, if there’s another location within 100 miles of my rental needs. This was the worst customer experience I have ever encountered in my 70 years.

Angela G 
Rating:
5.0

Customer did not leave a comment.

roy b 
Rating:
5.0

Customer did not leave a comment.

JENI D 
Rating:
5.0

Do what you say you are going to do I want someone from uhaul to contact me

connie m 
Rating:
5.0

Customer did not leave a comment.

RALPH K 
Rating:
4.0

Customer did not leave a comment.

brent s 
Rating:
5.0

Customer did not leave a comment.

Betty P 
Rating:
5.0

Barb was most helpful and personable, the kind of person who you want to deal with again. Barb at the St. Albans was instrumental in getting me set up initially.

timothy k 
Rating:
5.0

This location is the friendliest and most prepared UHaul location ive ever used! The UHaul office located in the Western Auto store in Rainelle WV is the best by far and so are their employees

Anthony T 
Rating:
4.0

Staff was very welcoming, informative and friendly. Great service

John K 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Super friendly, helpful and ready to help.

Karl S 
Rating:
5.0

Had a little issue on where to pick up the rental truck up. The contact I used in the Charleston office didn’t return phone calls to me as he promised to inform me where I was picking up the truck. I had to find out the exact location on my own. The associate in Ranielle loctaon, where I picked up the truck was awesome. She is the only reason I will use Uhaul again. Please tell her thanks and the customer service she is providing is becoming a lost art…

Robert W 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
4.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

no free miles

Mike M 
Rating:
4.0

Nothing really

Warren M 
Rating:
3.0

The system on-line of getting the keys is horrendous. It needs to be more simplified and have help instructions readily available.

Darlenia K 
Rating:
5.0

Excellent place

Anthony T 
Rating:
5.0

Customer did not leave a comment.

Dean W 
Rating:
5.0

The Clerk named Barb is a complete, absolute Saint, full of Grace and kindness, with a remarkable, engaging personality who represents U-Haul and the corporate ethic in the very finest. She is quite kind and knowledgeable. More employees should be very much like her.

phil s 
Rating:
4.0

Not a thing...

Carla B 
Rating:
5.0

Second time renting once there and once in Beckley both places I would recommend.

Arnold B 
Rating:
5.0

Customer did not leave a comment.

Donna K 
Rating:
5.0

Customer did not leave a comment.

Tina A 
Rating:
5.0

Customer did not leave a comment.

Harold A 
Rating:
5.0

Customer did not leave a comment.

Jerry M 
Rating:
4.0

Customer did not leave a comment.

Roy R 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

Barrett L 
Rating:
5.0

Always super nice and knowledgeable. Love dealing with western auto location.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
4.0

Customer did not leave a comment.

Dean W 
Rating:
5.0

Customer did not leave a comment.

stacey c 
Rating:
5.0

Customer did not leave a comment.

Sharon R 
Rating:
5.0

The check in process took too long. It may have cost me more money.

robert s 
Rating:
3.0

The truck and moving pads were great, the people in Rainelle who rented the truck to me were also great. What I was not impressed with was the fact no one had the furniture dollys I had ordered. Granted it was not the pick location's fault, they showed they had zero. So I don't blame them. She tried three other locations and no one had them. I really needed them in order to move a large piece of furniture. But I was stuck all because someone did not contact me to let me know no one had them. What kills me is no one let me know the furniture dolly were not but I got several texts to ask if I wanted to take a trailer with me to transport it to another location. This is awful, I ended up buying some dollies but I know next time not to depend on UHaul for that kind of thing...

Jeffrey S 
Rating:
4.0

Customer did not leave a comment.

Amanda B 
Rating:
1.0

You over charged me twice number one! Number two I could not use my rental until 2 hrs after I picked it up due to the fact that a pad locked was placed on the back of the truck and I was not given the key to it. I then had to wait on hold for 45 min to get permission to cut the lock.. Customer service for your company is the worst.

Brittany M 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
5.0

Truck was clean and ready to go Was very pleased with their customer service.

Dennis H 
Rating:
5.0

The workers at the location went above and beyond to get me set up. They helped me buy a new hitch, fixed my corroded lights and corroded Jack.

Jaye A 
Rating:
4.0

Customer did not leave a comment.

Marilyn A 
Rating:
5.0

Excellent experience at this location! I highly recommend them.

Brian K 
Rating:
5.0

I have rented here before. Always friendly and helpful. I have recommended them to others many times.

James k 
Rating:
2.0

The truck I reserved online at a different location did not exist and my only option was to drive to this location which was significantly father away and more difficult to arrange for transportation to pick up. The appliance dolly I ordered was not included. Truck cargo compartment smelled strongly of marijuana smoke.

Edward E 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
3.0

Customer did not leave a comment.

Kealee C 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

This location did not come up as an option first dropping off when I made the reservation.

David P 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R 
Rating:
5.0

Everything was great

Jeff B 
Rating:
5.0

Always helpful and the price is always accurate

PAUL D 
Rating:
5.0

Customer did not leave a comment.

Laura L 
Rating:
5.0

Staff were very friendly and helpful. They responded very professionally and were very accommodating to changes to the original agreement.

Bruce L 
Rating:
5.0

Customer did not leave a comment.

Jan R 
Rating:
5.0

I don't know. They run a very professional business. The lady that is in charge, Barb, is very polite, very professional, and is very knowledgeable. I enjoyed doing business with her. And there were several contracts in front of me, I was a walk-in, but yet my wait time was very small.

Bobby S 
Rating:
5.0

Customer did not leave a comment.

VALERIE L 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Ronald N 
Rating:
3.0

Not charge me for a full tank of gas when I brought it back with 3/4 of a tank like I picked it up

Beckilynn m 
Rating:
3.0

Customer did not leave a comment.

Chelsea B 
Rating:
5.0

Love this store.... These people go out of their way to assist....AAA+++

Denise M 
Rating:
5.0

Customer did not leave a comment.

CARLOS C 
Rating:
3.0

Ordered a one way with pads and dolly but later after the move found out after the move that one way trucks do not have those in them and the store is not provided with them either. Would have made other arrangements for a uhaul had I been told

Kelly N 
Rating:
3.0

Customer did not leave a comment.

John K 
Rating:
3.0

Products throughout Greenbrier county need to more available. I had to drive 1hr to gat the item that I needed during the time scheduled. There are 2 other locations that are less than 30 minutes away from where I was located. At the appointed time and location there was supposed to be 2 personnel working and they were both out to lunch during my pickup time. Personnel should alter lunch/appointment times to provide prompt services. Customer service, when available was outstanding, they were knowledgeable and helped me as soon as they returned after their lunch break.

Nathan C 
Rating:
5.0

Great staff, but store was in the middle of nowhere.

MATT L 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
3.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
3.0

Treat your customer ‘s better, or your equipment will look ?? better on the rental lot

Harold C 
Rating:
5.0

Ensure tow dollys are properly maintained and prepared for customer use. I had to purchase lithium grease to lubricate both tire strap ratchets before I could use them due to rust. I also purchased a grease gun to lubricate the tow dolly platform. Took me an hour to free the tire straps from the rusted ratchets.

Robert D 
Rating:
5.0

Excellent staff with superior service

Patrick W 
Rating:
4.0

Customer did not leave a comment.

Brandy g 
Rating:
2.0

Need to find someone else to handle your business .My son was told by one person one thing and I was told something different . Dates WRONG on the email I got .

Lloyd F 
Rating:
5.0

Customer did not leave a comment.

VALERIE L 
Rating:
4.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Customer did not leave a comment.

Diana H 
Rating:
5.0

No improvements needed. Great staff that was very helpful.

eric p 
Rating:
5.0

No improvements needed. Excellent experience. Clerk at rental pick-up location was extremely helpful and friendly.

eric p 
Rating:
5.0

Customer did not leave a comment.

Glenn F 
Rating:
3.0

Perhaps a uhaul sign on the actual building.

Peggy B 
Rating:
5.0

Great people to work with.

BRUCE F 
Rating:
3.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Very good representative

Denver B 
Rating:
5.0

Customer did not leave a comment.

elizabeth R 
Rating:
4.0

Customer did not leave a comment.

Eugene D 
Rating:
5.0

Customer did not leave a comment.

Earl R 
Rating:
4.0

Customer did not leave a comment.

Martha B 
Rating:
5.0

Don't see how they can improve... They are really nice & very professional...

Robert B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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