Customer Reviews for Western Radiator

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Western Radiator

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Mark O. on

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Western Radiator is great. However, the lady I spoke to from the U-Haul office was rude and not helpful at all.

Adam A. on

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Ryan G. on

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The online check-in was difficult, and I never received the dolly that was charged on my card

Jack L. on

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Donna R. on

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Great after hour drop off site.

sandy W. on

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Tanya S. on

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Richard V. on

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GLORIA T. on

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Derrick L. on

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Dan L. on

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Poor information from the call center, local dealer was right on for availability, call center people are I’ll informed

Carol Y. on

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Suzanne C. on

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We didn't actually deal with any people so I can't give testimony to the staff; following the drop off instructions and what have you was fine.

brian G. on

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I don’t have any clue, y’all were perfect

wendy C. on

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Although the building is extremely old and run down the service was good and I would recommend it.

Clarence V. on

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Customer service was prompt and professional, there was plenty of equipment to choose from for being a small town. The only negative was they the truck cab was dusty and dirty, looked like something had been spilled all over the console and the cargo compartment had not been swept out, looked like someone had hauled yard debris..

Joe M. on

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Bryan M. on

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Dean S. on

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Timothy A. on

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The original pick up location did not have a trailer available on the pick up date even though I reserved the trailer three weeks in advance. So I had to drive ninety miles round trip to get a trailer. NOT GOOD!!!

Thomas R. on

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Jeanne K. on

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I originally asked for a dolly to move things around, but both they and I forgot that detail when I picked it up. I really appreciated their willingness to deliver the U-Haul trailer! Yet, it took 3 calls for them to remember to pick it up.

William P. on

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Leonard B. on

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Nothing

Raymond T. on

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While I was setting up on the app my pick up and drop off location got messed up. It was a joke

charles B. on

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Super good service, great help, friendly

LORRAINE R. on

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Anthony B. on

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The truck only had 3/8 of a tank. When it was picked up. It was not documented on the contract.

Philip M. on

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Jacek B. on

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linda N. on

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The customer service at this location in Pendleton, Oregon, was excellent: Efficient, friendly, and helpful!

Jacqueline H. on

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david S. on

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mike H. on

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pat H. on

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I think I interrupted his meth hit

Gary H. on

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Devin F. on

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I put in for picking up my truck on airport way. My documents that I was emailed had “airport rd Pendleton Oregon on it” when I was called about my reservation, they never said it was a different location, they only asked what time I was able to pick up the truck at. I got to the plumbing store on airport way and waited in line for 45 minutes to find out that my rental was at another location but we could not figure out where (even the U-Haul rep couldn’t tell me where) only after they called the corporate office could we verify where I was to pick up the U-Haul

Vonette S. on

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Trent H. on

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The manager was extremely difficult to deal with and was very rude and when things were handled well by uhaul it forced him to stop being impossible. Thanks to uhaul who stayed professional and helped me to get my issues resolved fairly.

Donald B. on

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Western Radiator is the only place in Pendleton that I would rent a U-haul from I've rented from them a few times and always got great service from them

Colleen T. on

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Again, nothing. The agent was friendly, helpful and quick. It was a smooth process from start to finish.

Michael S. on

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Just a little difficult to find the location.

Wendy M. on

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Do not change the pick up location from the one booked the day before you are suppose to pick it up. If I would've had to drive to Enoch to pick it up. That would have meant calling the movers and rescheduling, paying for an extra night in the hotel for me and my parents. And one less day to get the truck unloaded when we did get where we where going.

Ronald M. on

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wendy C. on

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I have rented from this provider several times and he always explains everything fully and answered all questions.

HENRY M. on

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David R. on

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Meagan R. on

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Robert D. on

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Office was closed, but all the equipment was neatly parked and there was enough room to drop off the trailer.

Benjamin C. on

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Self-service app did not work. No one onsite to help. U-haul customer service could not help. Took more than an hour to sort it all out. Unlikely to use U-haul in the future.

Kevin O. on

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Ren C. on

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Dale A. on

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Jesse C. on

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Make sure you have a vehicle that the customer ordered. I had to drive 40 minutes each way to get a truck because the truck i reserved a week prior wasn't returned. I was supposed to pick up a truck in Hermiston originally.

kenneth A. on

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your drop off point was closed and web drop off site would not work properly.

Amber C. on

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Ty is amazing! He has great customer service and when we got the U-Haul stuck in the snow in town he came and helped us out because we couldn’t add that protection on pick up even thru customer service 800 number. Will forever go to him for moving needs!

Teresa R. on

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Had to drive 70 miles to pick up truck after online reservation stated truck available locally. UHaul Rep offered extra day but not fuel reimbursement, and a smaller truck. Not helpful at all. Online reservation needs to accurately let you know truck availability. However, pick up location staff were wonderful. Came in early so we could get the truck and on our way. Friendly and helpful.

Jan M. on

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A REFUND????????????

Carl M. on

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Friendly and fast service

Janet D. on

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Vickie M. on

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kenneth M. on

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I just dropped of the vehicle after hours but have dealt with this location on various other times and they were great to work with during the rental and return process.

William B. on

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the roll up door was difficult to unlock and hard to open.

Jolene S. on

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Dottie M. on

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Patti J. on

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Jason D. on

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Christopher C. on

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Ron K. on

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Allan S. on

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Jamie L. on

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Truck was out of fuel when I picked it up, yet I didn't realize it until I was already well out of town. It ended up ok. Ty was very nice and helpful getting the truck ready for me.

lamar M. on

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Cassandra M. on

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No improvement needed. Staff very friendly and fast service!

Gwetchen H. on

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Nice people. Helpful. Courteous

Christine K. on

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Quick, friendly service. I needed to upgrade to a larger trailer and that was done quickly as well. Thank you!

Marco D. on

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Too many to list

tela B. on

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Philip S. on

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Sammantha K. on

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I understand not much room at this location. But the guy that help us was wonderful and very polite.

Andrea W. on

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Nothing, it was great especially because it’s in an office led historic building that I’ve known my whole life!

KATHRYN T. on

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Brian S. on

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Joe B. on

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Sharon M. on

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RICHARD F. on

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The place to return was also an auto shop etc. So, not the typical Uhaul rental place. It was the only place in Pendleton that was accepting equipment returns according to the lady I spoke with when I called the 800 number. People were very nice though and helpful and quick with my rental turn in.

Ondrea H. on

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I placed my reservation online for a truck that didnt exist at that location. I wasnt notified until a day prior and Instead of offering a discount on the larger truck I was givin the ipt Options of driving out of state to pick up the truck with no compensation or just paying for a larger truck. I was pretty disappointed about that. Please ensure you have accurate advertising to cause less frustration. Overall the customer service was adequete.

Robert D. on

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Christopher G. on

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This is the second time I reserved a 26' truck at this location. This is the second time there were no hand trucks as I reserved and verified two days prior. I drove 5 hours with two people to have no moving tools as ordered. The actual U-Haul truck was great, but their customer service representitive response was "well the location didn't charge you.". What good does that do me at 7 in the morning with two people to fill a 26' truck?

david S. on

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David O. on

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Somewhat surly and pretty dirty...

Tiffany H. on

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Aqueel R. on

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Andy D. on

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We rented a uhaul from the hermiston location over a week in advance, but got a phone call the night before starting there were no trucks available and that we would need to get a truck from a location 40 miles away. This took nearly 2 hours the morning of our move. We were allowed an extra 40 miles to cover the distance of the drive, but we had to pay for the extra gas that was used to commute from Pendleton to Hermiston. I dont feel that is very fair, as it was already an inconvinence to pick up the uhaul from a different location.

shawn O. on

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Gerald D. on

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Make sure there is nothing wrong with it. There were lights that came on and there was still stuff in the truck.

Martin S. on

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The staff was courteous and efficient. Transactions did not take long. A no-hassle experience.

jonathon G. on

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Excellent service and customer care really knowledgeable about all aspects of the uhaul rentals. Very impressed. Highly recommended.

Robert F. on

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Kay D. on

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Easy, efficient process.

Gail B. on

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We returned the trailer a day early, there was someone working there, but the shop was technaily closed, the person working there said the trailer was fine where we left it and that we did not need to sign anything and that they had everything they needed on file.