👍
CLIFTON H
Customer Reviews for Western Trails LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off area/ property was way off the road. Property was covered with abandoned, broken down vehicles. It looked like a crackhead. The people were pleasant. But the location somewhere I’d want to send my family to to drop off there rental.
KELVIN FThis place was hard to find in the middle of the country.
BRIAN WDrop off location was in the middle of an unkempt field. Personnel were extremely helpful but the location could have been better maintained.
Walter BOut in the middle of no where. The person on site had no knowledge of check in procedures. I would not recommend to anyone as it was off road in a field.
MYRON WI honestly felt like I was in a movie in the middle of nowhere. It was pretty scary. There was one truck and an old bus that looked like someone lived in it.
Chasta MFriendly
Philip CIt is in the middle of nowhere. I was told I HAD to do the mobile app to pick up my truck. Well, since it is so far out, there is no internet out there. I had to walk a quarter mile up the road to get enough service to do the online forms. There is no real U-HAUL building at this location. Just a gravel lot with a shack and an RV.
Tyler MI told the fellow that I decline the "Safe Tow" coverage but the $40 was added to my contract anyway. My fault for not reading the receipt before signing. The hand held device is not a great device as all I could see was the signature area when he handed it to me.
John DLet the people know if u can pull it with u car or truck or anything that way u don’t damage u car or truck and the rental tool that u use for u service thanks for letting me know how to do it the right way 💪🙏
Retiz O