Customer Reviews for WestKey Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of WestKey Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ana S.
Rating:

Customer did not leave a comment.

Tanner G.
Rating:

Customer did not leave a comment.

Royce M.
Rating:

Customer did not leave a comment.

Kelly K.
Rating:

Very easy to book, great customer service at the depot.

Andro J.
Rating:

Customer did not leave a comment.

Anna S.
Rating:

Customer did not leave a comment.

Jill C.
Rating:

excellent customer service desk rep was fabulous

Ethan M.
Rating:

Nothing to do with the location but the 24/7 uhaul app was broken for me. I was using a Google Pixel 3 (android) and whenever I needed to take a picture it wouldn't register. Finally had to go to the uhaul website in order to get it working.

Daniel S.
Rating:

The woman who worked at the front desk was extremely kind and very efficient. The equipment at this location or of U-haul in general is abysmal. The first truck at the location didn't work. And the second one...well I'm glad we didn't have a long ways to drive.

Candice D.
Rating:

Customer did not leave a comment.

TROY M.
Rating:

Excellent customer service

Kim P.
Rating:

Customer did not leave a comment.

Jason C.
Rating:

None. Enjoyed the online check in / check out!

kevin G.
Rating:

Customer did not leave a comment.

Krista J.
Rating:

Customer did not leave a comment.

Garth W.
Rating:

Friendly, efficient and clean. My best experience with UHaul!

Hayden F.
Rating:

Customer did not leave a comment.

Jason K.
Rating:

remove frost/snow from window in advance of pick-up

Michael K.
Rating:

Great service, very efficient rental.

William H.
Rating:

Customer did not leave a comment.

Philip M.
Rating:

Great Job!!

Donna G.
Rating:

The online check-in and check-out was not smooth. The information to check how much fuel to add back wasn't helpful and ended up putting almost 1/4 tank extra so hopefully I'll get reimbursed. There didn't seem to be any covid safety measures in place. Nothing to let me know if it was sanitized prior to me using it or any sanitization products available to use so I could clean myself for peace of mind.

Harvey C.
Rating:

Customer did not leave a comment.

RICK C.
Rating:

Customer did not leave a comment.

Emil L.
Rating:

The woman working the front desk complains that the system does not function properly and that there are always issues. She says that ever time she works there is trouble but that she couldn't be bothered to take corrective action. She advised that if I am unhappy, I need to file a complaint because, since she only works one day a month, she doesn't care enough to improve the experience for herself or for customers.

Maureen W.
Rating:

If the office was open on Sunday for a few hours, that would be great. Otherwise, all was good.

Kenedy A.
Rating:

Customer did not leave a comment.

Anthony C.
Rating:

I was early and they were ready for me. Took mabye 15 minutes and i was driving away in a uhaul only 70k on it. Really nice people. The app did work for me but if it doesnt they wont charge you .

Thomas D C.
Rating:

The ball hitch was very loose and rattled a lot while driving. I recommend an adjustment be done before rental if this unit.

Kyle C.
Rating:

Organize your fucking orders. I shouldnt have to waste gas in the truck to find a trailer I had reserved WITH the truck. It took me 3 hours to get home and start loading after I had picked up the truck.

Peter G.
Rating:

Excellent service for my visit. Very friendly staff, even shared some laughs on what was a stressful day. They got me all looked after, in and out as quick as possible. How could anyone ask for more than that.

Muhammad M.
Rating:

Customer did not leave a comment.

Thelma A.
Rating:

Excellent customer service

Michael J.
Rating:

The location staff service was terrific. U-Haul's telephone service time is bad - uniformly horrible. It is totally disrespectful of a company to keep customers waiting interminable lengths of time every time we call in. Get more staff. No; this is not a temporary situation. The online process did not operate smoothly, the promise of a month's free storage could not be explored because we were told that was available only through talking with a different U-Haul location and telephone calls to that location, like other calls to central U-Haul numbers went to long, lobg waits. U-Haul's product was good, the agent location was excellent but the company's regard for customer service is low.

mike M.
Rating:

The ladies were very helpful with everything I asked even a m ap to find my destination . Excellent job well done !

Blaine R.
Rating:

Ladies working in the office were very friendly and helpful!

Hangil Y.
Rating:

Customer did not leave a comment.

Shane G.
Rating:

Location was easy to find and signage was very clear for key pickup and drop off. Staff was very friendly and helpful.

Jeffrey M.
Rating:

Customer did not leave a comment.

Holly S.
Rating:

Lockbox very hard to open .. I had to get on the phone and wait over half an hour to get the truck as the app would not accept my pictures to be uploaded ...

Ryan M.
Rating:

It was a quick and easy pick up

Dorothy D.
Rating:

Customer Service was friendly and very efficient.

Seyedarshia H.
Rating:

Customer did not leave a comment.

Darrell D.
Rating:

Customer did not leave a comment.

Tracy M.
Rating:

Super friendly ladies at this location!!

Fatima Y.
Rating:

Fantastic office staff, well worth the rental.

Leanne B.
Rating:

Customer did not leave a comment.

William E.
Rating:

Van was extremely dirty. Couldn't see out front window but sales rep made me initial area were it says free if dirty. I didn't even know about the cleanliness rule and was not explained to me. So driving from Calgary to Edmonton was interesting because the glare and dirt on front window inside van was horrible!!

David H.
Rating:

Your staff were amazing! so friendly and helpful. We were so glad that the van had a backup camera in the mirror - that helps.

Kevin C.
Rating:

Customer did not leave a comment.

Juan H.
Rating:

The online pick up took way too long, and ineffective. We ended up going into the office and speaking to the people there. They were lovely and had us on our way quickly and efficiently

Wayne B.
Rating:

Our reserved pickup location was supposed to be Canmore AB not Calgary. The unit we reserved had overlapping bookings so we got a text at the end of the day the evening before our move that we had to drive 1 1/2 hours one way on our own expense to pick up a unit in another city. This caused us to be behind an entire day on our move. Very disappointing that when a company makes a mistake and over books their unit the rather than ensuring a unit is available they make it the customers extra time, expense and inconvenience to get a unit. That is veey poor company policy.

Lino L.
Rating:

Everything was great , communication was very friendly on the phone and in person.

Joshua K.
Rating:

The dolly we received had a partially broken wheel, we didnt notice it either until we started using it. Otherwise everything was great: the truck was clean, all fees were listed up front and there werent any hidden charges.

christina S.
Rating:

Customer did not leave a comment.

Kaylee R.
Rating:

Friendly

Lori S.
Rating:

Jackie is awesome. I appreciate her professionalism and pleasant service! Thank You Jackie!!!

Nils S.
Rating:

Customer did not leave a comment.

RICK C.
Rating:

Customer did not leave a comment.

Murray N.
Rating:

Online booking was tricky... as my “session” kept expiring on me even though there was no delay on my part. Other than that, was a smooth transaction ??

Lisa L.
Rating:

Front floor was not clean.

Sean P.
Rating:

Customer did not leave a comment.

Clare W.
Rating:

The lady was very nice.

Greg P.
Rating:

The location had nothing. I arrived with the wrong plug on my hitch. I was sent to the Blackfoot location for an adaptor. I returned with my adaptor. Hooked up to the trailer the second time to find out no power. I returned to the Blackfoot location and was told the plug wouldn't work because my box was cracked/broken. So I was sold a replacement box and plug. They could NOT install it. So I returned home to do the install. Turns out the replacement wasn't the same different color code. I bought a simple four pronge to match the trailer. Now I have almost $50 worth of parts I don't need.

William V.
Rating:

The staff made it so quick and easy. They were friendly and helpful.

Darcy S.
Rating:

Customer did not leave a comment.

Mandeep D.
Rating:

I returned the truck with exactly the amount of fuel I received it with and they charged me $78 Will never recommend uhaul to anyone and definitely will never use them again

Walter W.
Rating:

The lady who looked after us really knew her stuff. We fund her to be very professional in her duty. Can't say anything bad. Keep up the good work! Looking forward to deal with you again in the future.

Edward L.
Rating:

Customer did not leave a comment.

Benjamin L.
Rating:

I disagree with being charged for an additional 24 hrs rental fee when I was less than 2 hrs late bringing the truck back. Don't even get me started on the additional "optional" insurance fee, which was also doubled for being late.

Albert K.
Rating:

Customer did not leave a comment.

Derek O.
Rating:

Customer did not leave a comment.

Kathryn C.
Rating:

Customer did not leave a comment.

ian M.
Rating:

The people at your location are nice, Uhaul is a poorly run company over all though so no i would not recommend anyone use you.

Evan L.
Rating:

The staff were very friendly and accommodating

ChengXu H.
Rating:

Customer did not leave a comment.

Francis D.
Rating:

I observed that you have lots of hidden charge pls don't do that . You just posted 19.95 per day and when you gonna pick up the truck u have lots of hidden charges im so upset ....! From 19.95 it goes up to $105 cad ...

No reviews have been submitted for this location.

Back
To Top