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Thomas H.
Customer Reviews for Westmorelands Sales and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NOTHING! Don't change a thing. When a business is running like a well oiled machine you just let it keep running and doing what it's supposed to be doing. Although in this case you not only have that but it is run by a man who is there who wants to help however he can. He does this not by just saying it, but by the most important way, by his actions. Sincerely, Bill Aarons
William A.We enjoy renting from this location. The gentleman is always super helpful and a pleasure to do business with.
Eric C.Great people to deal with
Steve M.The guy running this location was really nice and helpful. He helped me hook up the car trailer and made sure everything was in working order
CARL L.The agent at this location is charming! He made us feel good about a Uhaul rental!
Sandra S.The man working there was trying to help us get a refund. He agreed it wasn't fair. We have used this location in the past, and have always had top notch service.
Brandi C.The trailer was in excellent condition and the U-Haul gentleman was very polite. I highly recommend this location for rental equipment.
Diana H.My experience at this location was wonderful the gentleman was awful nice and explained everything to me I will be using this location again
William M.Great people and where very nice
Frank M.Burt was great
David G.So far out of my way i passed 5 other ihauls that “didnt have†the one i needed
Colton D.Excellent customer service. Very friendly.
JOHN S.Excellent! The gentleman there was a hoot! Super guy!
michael P.The owner was very accommodating and professional. He was a pleasure to work with. He told me where I could leave my car and it can be seen by his cameras and would have no damage.
NATHAN L.Always great service, help and advice.
Dennis R.Super friendly and very accommodating
John F.Not a thing, this location has to have the nation's nicest and most professional people working for uhaul
Johnny B.None
linda H.The business itself is great. The location is messed up because GoogleMaps/Maps sends you to a different place than the actual location. For whatever reason, it is the only way to find it. I am from the town so I drove by a place I remember seeing UHauls and then the business called me back and confirmed. Not that that city is large but UHaul should get the address right on the internet.
Ronnie M.Very nice gentleman working the counter. Great experience overall.
Eric C.Always great service
Dennis R.Nothing. Our agent knew his job, so it only took a couple minutes. We only needed it for a few hours to move furniture, and was returned the same day
Robert H.Make sure to indicate the pick up location as they get over by charging for the extra mileage.
Lisa C.Friendly and attentive service.
Joe R.We were struggling with getting into the truck - the owner was kind enough to take time (on his day off) to meet us and get us taken care of. He made a customer for life!
Chris E.The gentleman that helped us was so pleasant as he has been in the past. It was a pleasure dealing with him.
GERALD D.My rental was a very pleasant experience. Would use them again and recommend them to others.
CAROLYN L.I was overcharged & they are refusing to return my money. Do not recommend I give it no stars
Judy W.Perhaps let customers know before they deposit the key that they need to use the camera app to take photo. I took picture first but the app would allow to upload. But I had already dropped key and couldn't get back in truck.
Thomas F.Burt is a super nice guy and a pleasure to interact with. Pick up and drop off is super fast and painless. Highly recommended.
Chadwick B.Everything was great! Thank you
Denton B.The truck had food cans under the passenger seat. The straps holding the car wheels on the transporter were both undone when I pulled into Chicopee Uhaul.
Carol W.0n June 16th I reserved a 15' truck in Clover SC. On June 17th I got a text notifying me that I could pick up my rental truck up in Spartanburg. I called the Spartanburg location and the gentleman there canceled that reservation and reserved another truck in Clover. He informed me that there was not a 15' truck so I agreed to a 20' truck. When I arrived to pick up the truck I was informed my reservation had been canceled that morning, which I had not done. The only truck on the lot was a 26' truck. Seeing how I had traveled from Columbia to Clover with the intention of moving I had no choice but to rent the larger than needed truck. No one seemed to care.
Suzy W.Excellent service
DAKOTA B.Burt Gilliam provided excellent customer service. He was kind, patient and answered all my questions. Wonderful experience!
Brooke W.Owner was very helpful and accommodating to my needs. Based on a 5 star rating, I'd give this location and him 20 stars. Above and beyond!!!!!
Michelle P.Great service from the gentleman running this location.
STEPHEN W.The personell went above and beyond during my drop off. I appreciate the kindness shown to me...Thank you.
Felicia C.The Customer service was awesome on the and drop off.
shirley P.Very disappointed about Uhaul overall. If someone from Uhaul cares about customers call me to explain how my situation was handled. It is a shame and I hope never I will use Uhaul to move again. God bless you guys!
REMUS C.One turn signal didn't work. Burt is excellent customer service.
Dennis R.You are doing well!
Samuel H.Would have been nice to have a little bit brighter lighting on the lot. I got in too late for it to be reasonable to have an attendant help me detach the trailer from my pickup truck, s oI didn't have the chance to comment on the friendliness and efficiency of team members.
Jem A.Great staff -- very professional and helpful.
Aloysius B.Nothing
Sandra T.