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Jane P
Customer Reviews for Westshore U Lock Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck nice to drive. Only question was why downshift not always smooth - s0metimes major jump.
PATRICIA SService is outstanding Always willing to work around my schedule I’ll go nowhere else for my storage needs and for u haul transportation Donna is very wonderful
LAURA SExtremely disappointed by the deceptive marketing. I saw their promotion for "19.95" per day; I purchased a truck rental for two days. I expected a few additional fees, but I was absolutely shocked by my bill was 250$. Completely outrageous. Deceptive, misleading marketing. I will never rent a uhaul again and will discourage others from doing so in the future. Also, the customer service rep at 1621 Island Highway, I believe her name was Makayla, was quite rude and unprofessional. Overall a terrible experience.
FOSTER OGreat staff. Truck worked great. Thanks.
ROBERT VGenevieve was excellent and very helpful.
PAUL GGreat service Thank you
ANNA JCould not load app to do pictures as requested the girl at counter was no help just said it was bad internet I was very frustrated Would not do physical walk around with me
CONSTANCE SNot a thing! This place has the best friendliest helpful staff I have ever encountered. Awesome !
TANYA CU haul make me travel at 3 different location and I had to get the truck at 8.30 am, they postponed it to 10am.I am very upset about organisation , but westshore u haul mini storage employees are really good...
BURAK KStaff was very professional and friendly.
SANDRA NNo suggestions for improvement, the staff, facility and truck that I rented were all exceptional. Great experience, 10/10
AUTUMN MThe women in the store are so helpful - I was there four times this week to get more supplies and rent a dolly and the experience was consistently great!
debbie fI've rented from Westshore on many occasions, the staff is GREAT and the service always professional. Highly recommend!
TYLER AI wasn't clear on whether I was buying or renting the blanktes when I was on line. So that created some confusion
STEVEN MAll the representative gave me awesome customer service
Adele CWe were so satisfied with every aspect of the move , and the staff were incredibly helpful & Kind . We would certainly recommend your company & location . Many thanks Nancy Mitcham
Nancy MVery helpful and friendly
Amy HListen up everyone in the Westshore and surrounding areas. If you need a rental to move, these people are it! Very friendly professional warm welcoming! Just great service all around! Will be back if we need, highly recommend. Thank you so much Kind regards Ray
RAYMOND TGreat staff. Clean trucks. Friendly place to go.
Hessel ORented several time from Westshore and they are always so very professional. The vehicles are very clean and always ready to go! Highly recommend Westshore UHaul.
TYLER AThat had horrible computer trouble but the two women who were holding down the desk were fabulous. They worked diligently and professionally and were very apologetic for the length of time that they had to wait for the computer to work. Through this there were many people coming in and out, but they never broke their professionalism and they were very good at their position. The downfall was the gentleman who I initially spoke to had assured me we were switching my truck to a larger truck and he had he would put that into the computer several days prior to arriving, I had called to confirm. It turned out he did not do this and this was a very big disappointment and not only this affected my move for I needed a ramp on the truck and this was very harmful to my ability to make sure I did my move in swift and fast way. Instead, I had to take three truckloads instead of one when I initially needed the ramp on the truck and then I had to hire extra local people to lift heavy items. I have long Covid and a disability and disability pension so it is difficult to afford a move when you have to pay extra and this was the case in the situation. I am a bit disappointed, but not the women for it was not their fault that this happened and I wanted them didn’t understand their supervisor needed to speak to this person on how he failed to do his position. as a result, if it had been direct Uhaul and not a subcontractor, I would’ve asked for a huge discount on the truck for this is a serious mistake for an employee to make for a company that prides themselves on accommodating people when they’re moving. Moving is very stressful and having long Covid and fatigue very quickly as well as very low income, this caused a big stressful and Anxiety when it could’ve gone smoothly and without issues. Other than that, Westlock Storage is beautiful and I would recommend using their site again.
ROSE PI've had a few uhaul rentals this year, none of which have been necessarily pleasant, but the staff at this location were absolutely amazing. The truck was cleaned and there was gas in it (which has not happened everytime), they were incredibly polite, helpful and easy to talk and deal with. The next time I need a uhaul I will absolutely try and get it from this location again!
SAMANTHA BExcellent customer service, quality vehicle. Nothing to recommend.
LYNDA WBruce was awesome! Friendly, helpful and knowledgeable. Would rent another vehicle from this location without hesitation!
Keith KMy day was perfect Donna was amazing as usual and a stressless atmosphere koodos to the whole crew at u lock
Laura SStaff is always friendly and very efficient. Usually renting during stressful times and know that my rental experience will not add to that stress. Many thanks.
Tom CThis location was great. We have used u-haul before from a different location and it was not a good experience. Every at the storage location was very nice and friendly. I would recommend this location for anyone in the westshore.
Sara AFast efficient very clean
Angela BVery friendly and helpful staff
Evan MIt was the best service ever! So keep up the great work!
Manuela VThe owner was fantastic! He was kind, helpful, and a wonderful person to deal with. I would 100% recommend him and this place to anyone I know who either needs to rent a van/truck or is looking for a storage unit.
Natalie KThe customer service at this location is excellent. The 2 team members I dealt with are friendly, communicate services and terms clearly, and made sure I inspected the vehicle and understood how to operate it.
Gordon SBoth Bruce on the phone making the reservation and Donna at the desk when I picked up vehicle were pleasant and helpful and professional. And efficient.
Nancy WExcellent service at this location. Truck was as expected and check in and return were handled professionally and courteously.
William SGreat service, would certainly use this location again.
Philip DEvery thing about this location ( Westshore U Lock Mini Storage ) is Perfect. ....... However the U.S. National Driver License Verication System could use a second level of verification. I understand that the Driver's License needs to be primary, but the second consideration should be that the Driver's License it is for the right juristdiction, without contacting the E division. Your local systems need this for avoidable delays in providing outstanding customer service....... instead of using work arounds......
Jeff Rthe staft was very helpfull enjoyed dealing with them see you for next time
Normand FNothing other than have more vehicles in your fleet - Mikaela and the staff there were exceptional and provided top notch customer service
farid zGreat , fast friendly service... Very accommodating
mark BEverything was great
Candice TAmazing customer service, great rates and takes what is normally a stressful time and makes it far more manageable
colton sWestshore U Lock team are amazing! They are always prepared, friendly and helpful. Great to work with!
Jane PNice lady at the front
caleb MNo improvements, instructions and process was as clear as necessary. Continue offering great client service and I will continue recommending to those in my network and community.
Paul FGreat customer service! Patient explanations for all my questions Quick checkout and return. A great team
Russ Mthis is a terrific location with easy access and great customer service. I will return here to rent again. I would recommend this location to anybody that needs a truck rental.
DAVID CWell run store. Van passenger door needs alignment. Will use UHaul again. Solid deal
Clare KThe entire staff was very friendly and extremely helpful. The entire process was pretty easy and very quick.
James JTruck was clean except inside of windshield was filmy and in the right lighting visibility was impaired. Otherwise great truck for a long haul. Smooth, powerful and comfortable.
Bryan GYour people at this location are amazing. Super helpful, very accommodating, even by me changing my mind on dollies after the fact. I'm quite happy they don't have the completely automated self checkout option here.
David HGas tank wasn't topped up. Not a big issue, but it was a little confusing with bringing it up to an uncommon level. I was uncertain about getting charged for fuel usage, but didn't want to overspend. Small inconvenience, though.... and the staff beyond excellent.
Joshua dCustomer service agent was wonderful! Friendly, informative and helpful with everything! A welcome trait to deal with with the stress that comes with moving.
Dallas AAmazing service as always highly recommend
Aaron BBest staff. Always a pleasure renting here.
Hessel OWould have been nice to have the ramp included - or be reminded that it's not automatically included in a 10 foot van, just so we were aware things would need to be lifted off rather than dollied off via a ramp.
Frederick WThey lady's there went above and beyond. Giving me s bottle of water.
Richelle OI thought all arrangements were excellent including the cleanliness of the truck I rented. Totally satisfied with all aspects of the customer service too.
Lynda WStaffs are very friendly. They are doing things efficiently.
Tim c