Customer Reviews for Westside Auto
(U-Haul Neighborhood Dealer)

Rating:

3.0

Drop off entrance for the equipment was not very clear. Office entrance not immediately obvious. Difficult to park a trailer as the area was small and confining ie. maneuvering was limited. Parking area and adjoining road was congested with traffic making exits and entrances inefficient.

Rating:

5.0

The entire experience from phone customer support, to onsite 3rd party provider, the equipment, and personalities were TOP NOTCH! Many thanks for awesome pricing! Awesome equipment! and Awesome people!!

Rating:

5.0

The person who checked in the equipment was friendly and personable, and completed the check-in promptly.

Rating:

2.0

Had no idea how to drop off the uhaul (I was not told it was suppose to be done online). Also couldn't find anything on the door or outside about what to do with the uhaul keys. It would've been nicer to have a sign or paper explaining things.

Rating:

2.0

The employee didn't check the trailer to make sure it was installed properly on our vehicle. Didn't come outside at all, actually. And the trailer was the wrong size, so when we tried to drive our van onto the vehicle hauler, it scratched the paint off our car.

Rating:

4.0

The sign was small so it was hard to locate but everything else went well

Rating:

3.0

I had originally reserved a trailer at a different location, and didn’t get notified of the switch to the Orem location until a day or so after my reserved day. Sending the email a day or two before we were supposed to pick it up would have been great!

Rating:

1.0

I was charged for as the invoice said damaged vehicle Had to call customer service to find out it was a mistake by the agent or was it?

Rating:

2.0

Had to clean bed,, cab had 14 red bull cans behind driver seat-cab floor muddy

Rating:

5.0

Staff were very helpful and knowledgeable. Weston went out of his way to provide excellent service. Thank you so much for your excellent service. Would definitely recommend.