Customer Reviews for Westside Food Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great friendly experience!

Rating:

3.0

Facility was fine but I had to drive 40+ miles from my pickup location I had reserved. I fully expect to pickup at the selected and reserved location.

Rating:

5.0

The u haul leaked in the attic part, we told the cashier at checkout and no response from U-Haul as it ruined a lot of our items.

Rating:

1.0

Ordered a U-Haul was told one price and gave another price at check out.. was guaranteed my money back when brought U-Haul back and never got the amount back was told was giving back

Rating:

5.0

Tammy was very professional and courteous. She was very knowledgeable of all aspects of the rental procedures and guided me through everything. I am very pleased with the service.

Rating:

1.0

I would never go to that place ever again!! They don't have a clue of what they're doing they couldn't even check me out I was there for an hour before they got me out of there, they need training badly once I brought back the equipment back they couldn't check the equipment in no one has a clue what they're doing there I would recommend going to a different place for your U-Haul needs I think they need to just stay with their convenience store U-Haul is definitely not for them

Rating:

5.0

Very helpful staff. Easy pick up and drop off. I would rent from them again.

Rating:

3.0

The renter should NOT be responsible for hooking up the trailer and safety chains. I feel comfortable hooking up but others may not be capable of getting it correctly. Proper connection is critical for safety

Rating:

5.0

I can't think of anything.

Rating:

1.0

Do not rent from U-Haul. They are thieves they do not these third-party people at all the guy asked me did I want to drop it off at the location? I rented it from or somewhere else I asked him if I dropped it off somewhere else would I get a charge for it? He said no dropped it off at a closer location check my bank the next day $200 they charged extra like us Americans have just $200 laying around to give freely. The next day I called U-Haul explained that the man did not tell me there was gonna be any additional charge. It was sent to a supervisor and the supervisor came back and said they were going to stand on the charge ~ we’ll stand on this U-Haul. I called my bank spoke with the fraud department and got my money back ha ha ha. Because it was a fraudulent charge . don’t deal with these people.. They’re just a bunch of shysters.

Rating:

1.0

When you pick up the girl has to call the guy on the phone and you then have to give him all the info over the phone that you already put in online and he’s doing this in between waiting on customers in the store he is working at so it took me about an hour to actually get the truck

Rating:

5.0

I would say to make sure he has a need if you are coming here as a one way to this location. It is small. If you are willing to take it to another location, let the associate know when you are getting rental rates. Your minimal sacrifice may save you!

Rating:

5.0

The personnel was very helpful

Rating:

2.0

Pick up area, very cluttered inside. Personnel was very pleasant and helpful

Rating:

1.0

This entire rental was a nightmare. I reserved the truck one month in advance and nothing was as agreed upon. I had to spend extra time and expense to get a truck an hour from where I was supposed to pick it up and then additional time and expense for my personal vehicle to pick me up at a destination that was also further than originally agreed upon when the drop off occurred. I will never rent from U-haul again.

Rating:

5.0

Only bad comment I have is the drop off location for the u-box trailer (load share) in Jeffersonville, IN they were supposed to be open with people there until 7pm; I arrived at 5:15pm and they were gone. I did get some help from u-haul people, but they too were puzzled why u-box people had left for the day

Rating:

1.0

This vehicle was nasty, the back of it was full of mice droppings and nesting material. Trash inside the vehicle. 1/8th gas in the tank had to go straight to the pump.

Rating:

1.0

Yes I feal like the location i rented truck from lied and took advantage of me

Rating:

5.0

Where I dropped off was in Bedford was awesome the only issue, while I was still in Ga, I had a lady called me from Lynchburg to ask if I could drop it off there, I explained that was 40 minutes (one way) out of my way. I told her I would call her when I got back to Virginia to see if I could accommodate her request. As soon as I got off the phone with her I got a text that my new drop off was Lynchburg. Needless to say I dropped it in Bedford. Again the employee in Bedford was great!

Rating:

5.0

sell adaptable parts like ball hitches ,trailer wire adapters,flare kits in case of roadside emergency,etc.

Rating:

5.0

Make sure the equipment is clean.

Rating:

1.0

The personnel said we could drop off both our rentals there, and then charged us two days later for dropping it off at the wrong site.

Rating:

4.0

Don't suddenly change the return location while the rented vehicle is already on the road, unless you can offer a new location that is closer to the destination.

Rating:

2.0

They had a very small area to park truck. The staff didn't seem to know what was going on and very slow at getting me a receipt.

Rating:

3.0

Make sure your fuel pumps are not out of 87,89 octane fuel and then have to go to another store for gas. Then get charged for being. 7 over on miles which was no even your fault. If your pumps had gas it would not have been over. That's not right

Rating:

1.0

Never again!

Rating:

5.0

The guy who checked us in was great! Checked over the truck, checked the mileage and gas level in a timely manner. We were all done with the check in within 10 minutes. Very easy and the guy was very pleasant.

Rating:

1.0

Was not ready when we got there they were rude and I ask if we picked it up at 11:58Am and dropped it off the same day would there be a discount and she was very nasty and never got any discount and had it back the same day by 710pm

Rating:

5.0

No issues with returning. Easy process.

Rating:

3.0

Reservations were for 15' with pickup at Moneta with a dozen furniture pads. Pick up occurred 12 miles away with no pads available and it was a 20' not 15'.

Rating:

2.0

To rent a truck staff has fo call owner. Staff has no idea on how fo rent trucks.

Rating:

5.0

Have more trucks on site. The truck I dropped off was the only one there.

Rating:

2.0

UHaul had no one there to help me hook the trailer to my truck and the trailer had no jack and backed in the grass.

Rating:

1.0

Trailer that was reserved was not available at the specified pickup location. Trailer was available at another location several miles away (where I picked it up). When I returned trailer to the same location as where I picked it up, Uhaul charged me extra for "wrong drop-off location". The extra charge was removed after my complaint. I did not receive any credits or discounts for my troubles due to Uhaul's errors with the "wrong pickup location". A bad experience overall.

Rating:

1.0

My trailer had broken springs. Had to return it and for not being able to use it I was charged a extra $222.00 for not dropping it off in the correct location. 3 weeks later UHaul has not helped me. Very sorry bunch.

Rating:

1.0

Due to high availability, we have to drive about 40 minutes to pick up the UHaul. When I got to the location, we told the employee at the counter that we were picking up a UHaul. She said "oh God who sent you here?". Then she had to call someone to help find the keys. She eventually found the keys and gave them to me. I asked her how I should pay and she told me to go to another gas station down the road. She mentioned she didn't have a way for me to pay at her location. I was not going to do that, so I called UHaul customer service out of Roanoke. Trevor helped me to pay over the phone. He was very kind and helpful from the UHaul side, but the gas station pick up was less than ideal.

Rating:

1.0

THIS REVIEW REALLY ISN'T ABOUT THIS LOCATION ITS ABOUT THE U-HAUL COMPANY CUSTOMER SERVICE!!!! The lady at this location was awesome. She was great. I will go see her again if for no other reason that to just talk to her and ask her out !!! I got the run around. I originally scheduled to pick up at (am at another location well the reservation was moved to another location when I got there it said it was closed didn't open till 12 noon called Uhaul direct number and they said well we will move you to another location. U-haul rep said since the reservation got moved twice they would give me a $50 credit since I had to run around so much. When I got to new location everything was ok but they didn't have the hand truck I had wanted they said no problem we have one of the bigger ones but I would have to pay the extra that it costed even though it wasn't my fault I had been moved to a location that didn't have the items I ordered. I said fine just give me what I need to get started with my move and make sure my $50 credit was on there. The guy told me me it was showing but it wouldn't come off the total until the end of the rental after my milage and stuff was figured. I said ok. WELL GUESS WHAT MY RENTAL IS COMPLETE AND MY CARD WAS CHARGED FOR THE WHOLE AMOUNT AND WAS NOT GIVEN THE $50 CREDIT i WAS TOLD BY THE U-HAUL REP i WOULD GET!!!!! i GUESS NO SURPRISE u-HAUL IS THE ONLY OPTION OUT THERE SO WHY GIVE GOOD CUSTOMER SERVICE AND WHY GIVE THE CUSTOMER WHAT THEY WERE PROMISED!!!!

Rating:

2.0

No one there to assist in hookup. Trailer was missing light cable. Had another trailer at location right down the street but instead was sent 10 miles the other way. When I got there, there was a sign in window, at dentist be back in 2 hours. Called uhaul. Got cable off trailer and went back to original location and finally got trailer 2 hours after original pickup time. But the location had no pads which I had ordered and had to go to another location to get pads. Always have had good luck with uhaul. Very disappointed in this experience. Also was told since I had to go 45 mins to picked up trailer I would get $20 off cost. Never happen

Rating:

5.0

Better process for pickup when the U-Haul representative isn't there.

Rating:

1.0

Could care less, only wrote down the return, was told he didn’t have time to do the return,

Rating:

2.0

Ordered in advance thru uhaul 800 number; quoted $431 plus tax for 3 day one way; arrived to be told it was $581 for 1 day; contract number in my confirmation email matched his tablet/iPad, but nothing else did. Had to spend an hour on phone with regional rep to get fixed and ultimately it was manually over-ridden. Store rep was nice but just as frustrated as me. Asked if oil and fluids had been checked and told no. Checked myself; cab interior had food crumbs and dirt in floor and cup holders.

Rating:

2.0

No key drop. No service. Minimal assistance. Check in only available by phone.

Rating:

4.0

I paid for a dolly and did not receive one.

Rating:

1.0

This location was horrible. I brought my truck and trailer back and pulled it into the location off to the side and out of the way. I went into the gas station to find only one person working. He didn't seem too thrilled that I was bringing my stuff back. He then asked me to pull the truck around into the grass. The parking lot was so narrow that it was impossible for me to maneuver. I tried over and over again with no success. At that point I was angry and frustrated because it honestly wasn't my job to put it where he wanted it. He then preceded to come outside to "help" when he got out to the truck he told me that he didn't know how to back the truck up with the trailer on it. This made me nervous so I videoed him just in case he caused any damage. After several attempts he got it into the spot he wanted. He got the information from the truck and then we went inside. Once inside he made me wait while he rang up sevral other customers. He would help keep a little then help customers in the gas station. This went back and forth for quite some time. At this point I was irate. I didn't verbalize my frustration I just smiled and nodded the ENTIRE time. On the inside I was SCREAMING! I was pissed. Then after he entered sevral things into his tablet he said ok I send you invoice later for extra charges. I was like woah buddy! You aren't going to charge me any extra than what Uhaul has already over charged me, so I'll continue to stand here even longer as you wait on other people until the transaction is complete. I honestly don't have any idea what kind of business U haul is running or what kind of unknowlageable people are working there but this was the rudest service ever. You don't EVER make a customer wait while you help someone else. Oh and I am still pissed for getting over charged because your company made me drive 60 miles out of my way. That is just crappy. Oh and your truck was an absolute turd and the brakes were bad. All around a terrible experience and this was my first time renting from you. I definitely won't make that mistake twice. The only good thing to say is that the gentleman at the first location was super nice, professional, and accommodating. Oh and my stuff arrived safely thanks to my husband and his excellent packing skills. I definitely won't ever use your business again.

Rating:

1.0

I was over charged $246 for a rental returned on time, working on the resolution still....

Rating:

5.0

The lady that helped me was so kind and helpful. I felt like my business was appreciated and that she took the time to really help me.