Customer Reviews for Westside Marine
(U-Haul Neighborhood Dealer)

Rating:

4.0

they were attentive and answered my questions and I had my final bill very quickly!

Rating:

1.0

Dropping off the trailer was ridiculous. We drove 40 minutes to an unsafe location. We then waited 30 minutes searching for the drop box!! Never found! I would not recommend your company aftert this experience.

Rating:

3.0

Text the correct code to get into the back to get the keys we were delayed due to the wrong code provided

Rating:

5.0

Picked up Tow Dolly did not have any issues I was in and out within minutes..

Rating:

1.0

The neighborhood had a lot of questionable people wandering around. The pick-up process took FOREVER! We were standing in 112 degrees for over 40 min trying to get a customer service call through to a live person to help us! What a nightmare! Then, there was lots of construction and an accident all around there and we had to take a different route and it added so many miles that I had to end up paying an additional $75! Ridiculous!!!

Rating:

1.0

I’m being charged extra and I didn’t even use the U-Haul the day I was supposed to because they didn’t give me the right code for the lock so I couldn’t use it till the next morning. And I even turned it in early and I’m still being charged extra

Rating:

4.0

Clean, but AC didn’t work. Was rough moving in the Phoenix heat with no AC.

Rating:

5.0

The man who took care of me was very professional and kind. Only issue was that the truck was dirty inside and out. But the customer service was top notch.

Rating:

1.0

I ordered several pieces of equipment that were not provided.

Rating:

5.0

I must say the customers service agents that was there at the facility were excellent customer service online on the phone was horrible reason I say this is for the simple fact that I called three times asking them is there a deposit is this the exact fee that I need to have when I go in to pick up the equipment three times they told me the same thing yes that is the total but when I get there I get the total amount plus deposit was never told there was a deposit then I rented and reserved a 15 foot truck I end up having to take a 20 inch or a 20 foot truck because someone messed it up online or over the phone never told me anything about that however the agent at the facility was wonderful you really need to train your customer service agents online a little bit better

Rating:

5.0

Aaron was personable and knowledgeable, He did everything in his power to make our experience favorable.