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ryan g
Customer Reviews for Whaletail Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing people! Highly recommend.
KRISTINE SSuper friendly people. Truck was ready, clean, ran well, and drop off was fast and easy.
Bradford KLighting on all sides of truck so required photos are acceptable.
Dennis KThe business was not open when we arrived to drop off at the assigned time (8:15 am). They waited until they opened (9:08 am) to check in the uhaul and thus ended up charging us for another day because it was the considered late. I called uhaul directly and they were able to take care of this.
LEANNE KThey were very good at helping put. The first trailer was stuck in the mud could not hook it up also was bent and broke, but they did give me another trailer, which was in better condition.
IVY JThey were very friendly & polite & helped us get the trailer on the hitch, They made sure the lights were working. The trailer was very clean & in great shape. The other U-Haul place we went to for a trailer on Broadway St in Waterloo, Ia. had no one working there. I called the 2 different phone numbers they had listed & no one answered. When we finally talked to the regional manager for that area, the trailer that was suppose to be there wasn't. The manager said someone had stolen another one of their trailers ! They might as well close that U-Haul business down.
Connie K