Customer Reviews for Wheatco Sales and Service
(U-Haul Neighborhood Dealer)

98 reviews

1801 9th St   Wheatland, WY 82201

(307) 322-3019

Location Hours

  • Monday - Friday:
    8 am - 12 am / 1 am - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(307) 322-3019

1801 9th St
Wheatland, WY 82201

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 am / 1 am - 5 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Haylee W. 
Rating:
5.0

Lights worked and was a clean unit. Tire pressures were low and the dealer got right on it a inflated them to the proper pressure. Very satisfied

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Beth D. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Sandra A. 
Rating:
5.0

Very Professional and Courteous. Very helpful. Very nice people. Great experience overall.

FRANK L. E. 
Rating:
4.0

Customer did not leave a comment.

Billie B. 
Rating:
4.0

You need to put a jack on on trailer so you don't have to pick it up by hand. My back is really sore from picking it up

Lonnie K. 
Rating:
3.0

Designated area with signage for after-hours drops.

Gregory G. 
Rating:
3.0

Customer did not leave a comment.

COLE T. 
Rating:
3.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Nice people, friendly and helpful.

KENNETH H. 
Rating:
1.0

Totally MIA both on phone and in location during their stated bussiness hours

VERNON DAVID M. 
Rating:
2.0

My wife and I were all but harassed on the phone because I didn't have the truck back at 7:30am. Our paperwork said we were good to use it until 10:00am.

EVAN WHITT B. 
Rating:
5.0

Customer did not leave a comment.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
2.0

Since I picked up the truck on a Sunday, there was no agent available. Everything had to be done over the phone and it was a complete disaster - took 2 hours to get the key. If it wasn't for a very patient customer service rep, I would have cancelled the whole thing.

cherie L. 
Rating:
5.0

Awesome!!!!

Kim J. 
Rating:
5.0

Customer did not leave a comment.

Bert Ray C. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

We dropped the truck off on Labor Day, so the business was closed. Being able to do the drop off via the phone was wonderful. It was easy to follow the instructions and take care of it without the business being open.

KWIN ALLEN W. 
Rating:
3.0

The staff at this location was wonderful but it would have been nice if the equipment was at our requested pickup location, having to go two hours out of the way to pick up the truck was less than ideal. AC in truck would freeze up and not work, working AC is nice to have on a 100 degree day.

Dylan B. 
Rating:
4.0

When I arrived on Monday 2 days before the equipment was to be turned in, I asked them if they could please remove the tow dolly, and returned it, and she said would remove it from my inventory. I was late turning in the truck and was charged a late fee for the tow dolly that was turned in 2 days prior stressing my already stressed budget, so was charged late fees for truck and tow dolly. Not so cool.

Jerrolyn J. 
Rating:
5.0

Customer did not leave a comment.

Kendrick G. 
Rating:
3.0

I had reserved 2 furniture dolly, only one was available at the pickup location. I had confirmed the order 3 times before the pickup day based on the reputation of Wyoming U-Haul. I had to drive ~100 miles in my personal car to Casper to get the second dolly while my piano moving crew (2@$100/hour) waited! Unacceptable U-Haul!

Lesa V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

No one was therr. I dropped off on a Saturday, so no interaction and I didnt go into the facility

Kya G. 
Rating:
5.0

The uhaul computer system was working way to slow.

kathy G. 
Rating:
3.0

The system for Uhaul was absolutely terrible. The poor clerk could not get the system to corporate. She had to call another agent to work on it. I was there well over an hour.. rediculous. Very poor for Ihaul to have such a difficult computer system. Does not help your customers to come back.

Linda V. 
Rating:
3.0

Customer did not leave a comment.

Jonathon B. 
Rating:
3.0

The receptionist was not to friendly but did get someone else to assist me with my vehicle.

BARBARA H. 
Rating:
3.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Sue G. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Joan B. 
Rating:
4.0

Good. Diouglas, but Wheatland was my desired drop off, when I booked. They did accept truck

Heather S. 
Rating:
3.0

they were closed when i dropped off truck (I knew that prior) took pics and all was fine. I did drop off a trailer there on next rental it's a small town garage with great people friendly and helpful

robert H. 
Rating:
4.0

Customer did not leave a comment.

Lorae P. 
Rating:
5.0

This isn't a comment against this location. It's something that was disappointing. I I I rented a car dolly, I organized it through my drop off location because web site isn't that great. Apparently there is two different sizes. The web site shows one. I had to drive 1.5 hours out of my way to pick it up because the location I tried for didn't have the one I needed. If this was known prior I would have picked a location on the way of travel along I-80. The website needs to be clear on sizes and what is recommended up front. It put me 4 hours behind doing this. The location was very helpful when I was there but this is not there fault that uhaul isn't clear.

CHRIS B. 
Rating:
5.0

Keep doing the great customer service !

Jim P. 
Rating:
5.0

keep doing what you are doing ! This move was so smooth and your company was very easy to work with. Brinda at Wheatco in Wheatland WY was awesome !

Jim P. 
Rating:
2.0

Customer did not leave a comment.

Jolene R. 
Rating:
3.0

Didnt have truck we needed. We had to settle for smaller truck

Belinda A. 
Rating:
3.0

Have things available in the location where they were supposed to be. Don't have the Steve (whatever his name) ( The WY. manager guy) speak to customers. He is rude and very unprofessional. I spent way to much time and money chasing all of the equipment we rented, I had to go to 3 separate locations that spanned 214 miles.

Lana H. 
Rating:
4.0

Customer did not leave a comment.

JIM P. 
Rating:
5.0

The lady was very nice and helpful. And they did everything they could to help me out when my caR broke down

Monica T. 
Rating:
5.0

The Wheatland WY site was excellent! Except the Cheyenne first site, when I went to pick up my original reserved order, I was being told, that I had not ordered a vehicle trailer by the dealer, I told him that was not true. He argued with me rather than looking it up. Then told us at any piece reserved can be rented out from under us. Finally he agreed to look it up and told us our vehicle trailer was at a different location. The only thing I can say positive of the first site is he did locate a truck in Wheatland WY. The truck was not big enough according to your Ad online. We ended up having to drive an hour and a half to pick up a larger truck in Wheatland WY. This next dealer was kind and considerate and offered us an extra day since the first had been rude. I appreciated her kindness. She said you don't pay until the end of the trip. I assured her that was not true, and brought up my bank account online and showed it to her where the amount had been deducted from my bank account. She couldn't believe it. At this point I told her it didn't matter, and I appreciated her service, but not your 800 service number of associates, nor the dealer where I was told had my complete order. We then went to the 3rd dealer with the vehicle trailer was absolutely great and reassured us the trailer would not be given or rented underneath us. Due to all the delays, we were late loading the truck and delayed leaving as we had planned. You have a few good dealers, others not, nor your dispatch office needs to work on interpersonnel practices. You should send them to a refresher course in interpersonnel practices. Our return of the equipment went well at our destination. You asked if I would recommend you, the answer is No. I have used U-haul many times in the past with great success and excellent dealers. I do not know what happened to the company, but overall it has significantly declined. Pam L Byrnes

Pam B. 
Rating:
1.0

Didn't have my reserved item! Had to drive a hour and half away to get to get what we needed. Called corporate files a complaint and was told that someone would get back to me within 72 hours. I haven't heard anything.

Kimberly K. 
Rating:
3.0

Never use again

Brian S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

No complaints, great friendly, helpful people.

John M. 
Rating:
3.0

The unit had just over 1500 miles on it when I received it. The cab reeked of cigarette smoke and dog. It had dog hair all over the cab and the windows were smeared with dog snot. I found uneaten food under the seats. As far as the box, I had to sweep it out prior to use.

Kelven L. 
Rating:
4.0

Excellent professionalism and friendly service.

Brian M. 
Rating:
5.0

Professional and Courteous, Exceptional Customer Service

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Ben K. 
Rating:
3.0

Customer did not leave a comment.

Donald E. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The lady who checked me out was very friendly and helpful.

BILL C. 
Rating:
5.0

Great Service

tim M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Brinda was an excellent help. She went above and beyond to get this set up. I would highly recommend this location to anyone looking to rent a Uhaul product.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
4.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Overall great experience. Always have availability in the size trailer I need. Thanks

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
2.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Landon T. 
Rating:
5.0

Helpful, friendly and curteous

Lynda S. 
Rating:
5.0

Customer did not leave a comment.

nancy A. 
Rating:
2.0

Apparently they misplaced the truck after I dropped the keys and rental agreement in their drop box AS THE POSTED INSTRUCTIONS said.

Kevin D. 
Rating:
3.0

I was charged and extra day even though I returned it a day early, and they charged it at $40 not $20

christina M. 
Rating:
5.0

Customer did not leave a comment.

Noelia S. 
Rating:
3.0

Customer did not leave a comment.

Levi H. 
Rating:
3.0

Only open from 8am to 5pm, so had to leave trailer at location after dark and return the next morning to be sure it was checked in ok.

jonathan K. 
Rating:
5.0

Well done! Excellent.

Jackes B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Personnel were fine, but initially u haul (not local agency) said my trailer/tow vehicle combination. The lady on site had to go into a lengthy dialogue with higher-ups to convince them everything would be OK. No problems with the local folks, but the higher-ups had their heads someplace the sun doesn't shine!

Field B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Cindy A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
2.0

Customer did not leave a comment.

Derald H. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
1.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Judith C. 
Rating:
3.0

Customer did not leave a comment.

Randall R. 
Rating:
2.0

Building was dirty and not well kept. Staff did not know what they were doing when I check out my truck. Which required me to wait over an hour just to get my truck. When I returned my truck they did not put the correct days in for my rental, which resulted in me being told my rental was late. Turn in took another 30 plus minutes again due to people not knowing what they are doing.

TREVOR T. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
2.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

There is nothing that I would change about the service that I received very friendly staff very professional as well

LESTER K. 
Rating:
5.0

Customer did not leave a comment.

Noelia S. 
No reviews have been submitted for this location.

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