You need to be open by 8:00 am. By the time I get the truck & get it loaded, it's 11:30 am. I had an 8 hour drive & trying to keep the gas on the blue line was impossible to do. The truck was comfortable except for the gas pedal that wore my leg out & no cruise control.
Rebecca C
Customer Reviews for Wheel and Deal Thrift Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged an extra $125 after bringing the truck back a day early with a lot more gas than when I picked it up. There was more mileage used than expected but I sure didn't expect the fee to double.
Tonya DWas told one price than it came out to be almost 300 dollars more. Communication was poorly. She even admitted to me but I’ve learned a hard lesson. Get everything in writing!!!!! Never again
SHERRY TDefinitely didn’t like having to pay 14 dollars for a couple extra miles but that was my fault! The Wheel and Deal staff were so friendly and inviting too!!
Autumn WAwesome
Roy PThere was no one there when I delivered the equipment
MICHELLE OThey are courteous and professional!! Thanks!
MARK PAmazing and very friendly will definitely always book with him
Kandice WI was disappointed that there was no larger trailer available. I asked for a 8x12 and when I got there all they had was a 6x12. And I was charged the same amount as when I got the 8x12 The smaller trailer should have been cheaper. The lady at the uhaul place was very friendly and helpful. I really liked her a lot. She represent the company extremely well and I would use her location again.
Theresse BAll was great
Dennis AProfessional and very helpful. Made the whole process easy
Thomas SGoogled and called number, I reached a female who was not in the office and was asked to call gentleman at office. I was told that with the amount of notice that they should be able to get a 20 ft by then. When it came time to pick up I was informed I should have gotten an email with pick up info. Email stated the pick up was in Ashdown Arkansas at 4PM but we would have had to back track since we were coming from Houston Texas to Lockesburg ark., so I Contacted same gent again confirming our coversation on the 10 th stating pick up location would have us back tracking and I was assured that they had 3-26 ft trucks and he could get us one for about the same price as a 20 ft and even an extra day to help us out just in case. We show up after passing the location where trucks were not really visible to spot location. Our info wouldn’t pull up. Gentleman called U-Haul and next I knew he told the female on the phone that we were willing to upgrade and take the 26 ft etc and then he was able to pull it up and enter info. I went to look around the shop since my husband was going to be driving and paying. Next I know we paid approx 350$ when I was quoted by jay 272$ and the email said 259$. I was not happy because hubby and I was expecting under 300$. Jay was very polite and the truck was clean with 1/2 tank but I feel a bit misled. And we have not finished so I would like to be able and comfortable with getting equipment in the future. Thank you.
Angel BGood people
Jose GThe location was great and the people were friendly and helpful, I’ll use them again.
John HThey were very nice and accommodating.
Carol IService was the utmost. I was totally satisfied.
Deborah Ball was good.
William HWheel and Deal was great but the trailer needs to be retired. The door was hard to open and close, the latch was hard to use, the tie down rails were lose in places and the paint was coming off of the outside. I have rented other identical trailers through the years and they were in much better shape.
Landon RNothing. He was very nice. Will use this location again if needed.
Angela SThey are highly valued in my heart I had a death in my family an while driving home I encountered high which flooded my motor 6 months old an rented a tow dolly to carry 650 mile to my mechanic I new with new places would be closed so I rented 3 days early to plan for new year craziness well my mechanics shop caught fire before we loaded my vehicle so I called an returned the tow dolly back to where I rented an never expected them to help me so with the return an credit on rental me an my family greatly appreciate you
STEVEN WNothing
Willard RStaff was great!
Megan CHonestly both the Dequeen ar and the mena ar locations pretty unprofessional personally when the location is supposed to open. At 9 I should be able to get in contact with someone in regards to my reservation at 9 not 9:30 that was for Dequeen mena I made a reservation and they person. That was supposed to be there went on a over 2 hour lunch was gone before my reservation time at 11:30 and had a note saying they went to lunch and wouldn’t be back til 1:30 I understand thing come up however if a reservation is booked the proper thing to do is let your customer know no one will be there for their rental instead of them driving an hour for the product to not even be able to get it honestly just a rough experience
Katherine Mvery good
William YThanks u
Mark BThe people in DeQueen Ar., were friendly and very helpful.
Wanda BFigure out why going one direction it cost me 150 dollars and when i switched to come back home it was over 400 dollars. That seems a little excessive even around christmas time.
michael bFriendly staff, knowledgeable, and helpful. Location is easy in and out. We will be using this location again. 5 stars ✨
CONAN MCannot think of a thing. Service was great. Very nice people.
Marvin GNothing really. Everything worked out great.
summer p