Customer Reviews for Wheelersburg Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wheelersburg Ace Hardware

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ARTHUR C.
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Customer did not leave a comment.

Charles M.
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It was not the renting experience I expected

Renee F.
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Customer did not leave a comment.

blair H.
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Web page / App not user friendly and difficult to use. Ended up not finishing online. Finished at pickup location. Even they had issues with web site and had to call in to uhaul.

David B.
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Customer did not leave a comment.

James S.
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Very professional and courteous.

umeshbhai P.
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u-haul truck was very very bad condition hard to move and run old truck not good at all.next time i will not rent. not recommend.

Eric M.
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The center console was covered in dog hair and sticky coffee spills.

Corey M.
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Customer did not leave a comment.

LARRY M.
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Richard P.
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DANIEL R.
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Tommy S.
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Trailer had a hole in the roof. Our laminate flooring got wet. The whole point of renting the uhaul was to prevent our laminate from getting wet and becoming ruined

robin R.
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Customer did not leave a comment.

Thomas H.
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The mechanisms to tighten the tire restraints were rusty on one and jammed on the other. Ive used these before and they were much more maintained than these.

robert N.
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They are not updated took about an hour even with doing the set up on the computer would not go back

Jordan R.
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Customer did not leave a comment.

Joshua C.
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The trailer was covered in mud inside and out and the trailer was never inspected. I had a low tire which was later found with a hole in it, also the wiring to connect to my truck was damaged an not in working condition, I also had to fix another light that was not working all on my own dime.

Timothy S.
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Denver C.
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john G.
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Faith C.
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Daniel P.
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Get your prices straight

Dennis D.
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Mark N.
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Ersley T.
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MARJORIE H.
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jeffrey M.
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Clean your vehicle and service it!!!! Have the people that work at your rental location use the save information on the reservation form. I wasted 45 minutes waiting on the people to check the truck in from the last rental and to try and clean it before he didn't know how to use the saved info that I used to reserve it with. This is a major waste of my time. There are other places to rent trucks and I am nor shy about moving to another company to get what I need and was promised!

Chris H.
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Customer did not leave a comment.

gerald S.
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Steven J.
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Barry S.
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Alton L.
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Eldin S.
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Place air fresheners in the vehicle cabin. The vehicle I rented had a very heavy cigarette smoke smell.

Alexandra E.
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The uhaul website allowed me to make a reservation for a truck when the location did not have the inventory available. I ended up having to pay extra for the next available soze truck. Not a huge deal, but nit something I would have chosen to do either. The location was very good about the situation, but I would suggest measures to make sure trucks are actually available for reservations made, or at least don't make the customer pay the difference.

Rick K.
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Customer did not leave a comment.

giovanni S.
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This is the third time I rented from Ace Hardware in Wheelersburg Ohio they continue to overcharge me. I calculated my trip with the mileage. Prior to that on Saturday I did the exact same drive my car, there and back and it was 186 miles and the approximated about $150 total -$50 of the gas I put in my total bill was $246 plus $50 for gas. I'm only succumb to go there because another place closed their business and I'm forced to use U-Haul not happy with this

Julia F.
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Customer did not leave a comment.

JOHN A.
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This location was convenient and everyone there was very helpful.

Cone R.
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Customer did not leave a comment.

Angela B.
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ron L.
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Parking lot cluttered, truck stuck out.

Frankie L.
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Nothing. Great experience.

MARK A.
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Customer did not leave a comment.

Nellie W.
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Everything was great

jeffrey M.
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lower the mileage rate to that of other companies.

Ryan B.
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Customer did not leave a comment.

Janet T.
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I dropped the truck off a day early and it was in the evening and I did not see the staff or inside. Cannot comment at this time.

romona S.
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Customer did not leave a comment.

Jill A.
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Customer did not leave a comment.

DIANN H.
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None everything was good.

Austin K.
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Super easy& convenient drop off. Staff was super nice & helpful .

Robin B.
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Customer did not leave a comment.

CHRIS S.
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Nothing

shannon S.
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Customer did not leave a comment.

Robin H.
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Jill A.
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Alton L.
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The people at ACE were very helpful, they searched for a larger truck for us and made helpful recommendations!

jamie W.
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Do not charge someone twice for one truck.

Pam S.
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Customer did not leave a comment.

Kerry W.
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The trailer technician did not correctly attach the emergency chains. He seemed clueless about passing them back through the hitch and hooking to themselves. He attached the s-hooks directly to the hitch, leaving lots of extra chain slack to drag near the ground. I fixed them later after finding a video on the u-haul website for how they SHOULD have been attached.

ROLAND M.
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Customer did not leave a comment.

TERRY G.
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My first time renting from UHaul and I didn't see any area that needed improvement. Good experience.

Lamona Janet P.
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Customer did not leave a comment.

TONY B.
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Customer did not leave a comment.

James M.
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mitchell M.
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JERROD S.
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Krista W.
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Stuart B.
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daniel W.
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Emily M.
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Uhaul charged me for another day and insurance. I brought the rental back in time. Then the system shut down do the employee was unable to retrieve my info.The worker was considerate of time.

Keith S.
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Customer did not leave a comment.

RON L.
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Dan E.
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Customer service is below average. I'll choose another location next time.

BETHANY E.
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Customer did not leave a comment.

Christopher T.
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I was quoted a military discount and then told it didn't apply when we picked up the Uhaul. Disappointed that Uhaul doesn't support military and that we were misquoted and no one did anything to correct it.

ABBY K.
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They were awesome! Thanks!

James P.
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Customer did not leave a comment.

KIM B.
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Convenient location, great staff to work with.

Lisa C.
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Customer did not leave a comment.

CHAD L.
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Provide a better communication service on ordering----for example...I ordered a 24' truck with several options. Only a 20' truck and no options were available at my location. Have the website updated to reflect what is available.

WILLIAM H.
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Customer did not leave a comment.

CAROLYN W.
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LEONARD C.
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Customer did not leave a comment.

SCOTT A.
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Worked very hard to get me on the Road !!

RANDY R.
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Employees were very helpful in all ways of the rental.

Michael W.
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it took 3 days to straighten out the invoice.

MICHEAL L.
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Customer did not leave a comment.

MINNIE M.
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Customer did not leave a comment.

Laura R.
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Call the customer when you say you are going to. I was told twice that Uhaul would be contacting me. One of the girls said I should receive a call within 48 hours but never did. This involves refunding me for the rental due to the problems experienced. Does anyone care that the rental still had a problem when I turned it in. I was told that I could receive a refund since the truck overheated when I turned in the service call paperwork, but the A+ guy would not give me a copy. I am assuming that Uhaul received the report as the repairman said you should. Please call to confirm that my credit card will be refunded. Home (440)536-4348

Mark W.
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Customer did not leave a comment.

JEFFREY O.
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Customer did not leave a comment.

BUCK W.
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Customer did not leave a comment.

DONALD S.
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Customer did not leave a comment.

ELIZABETH M.
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JIM M.
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reserved a ten ft truck got a fifteen that i didnt want

Elizabeth W.
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Customer did not leave a comment.

KAREN C.
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The people of Ace Hardware in Wheelersburg, Ohio were wonderful and helpful!! Thanks so much!

Rowena A.
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Dropped off after hours. Had no contact with the personnel and did not see the inside of the store. This review will not submit without a rating so I will have to put something even though I really can't rate it.

No reviews have been submitted for this location.

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