Customer Reviews for Wheels & Deals
(U-Haul Neighborhood Dealer)

32 reviews

500 W Elm St   Lebanon, MO 65536

(417) 288-4753

Office Hours

  • Monday - Friday:
    8 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 6/5/2025: Closed
  • 6/6/2025: Closed
  • 6/7/2025: Closed
  • 6/8/2025: Closed
  • 6/9/2025: Closed
  • 6/10/2025: Closed
  • 6/11/2025: Closed
  • 6/12/2025: Closed
  • 6/13/2025: Closed
  • 6/14/2025: Closed
  • 6/15/2025: Closed
  • 6/16/2025: Closed
  • 6/17/2025: Closed
  • 6/18/2025: Closed
  • 6/19/2025: Closed
  • 6/20/2025: Closed
  • 6/21/2025: Closed
  • 6/22/2025: Closed
  • 6/23/2025: Closed
  • 6/24/2025: Closed
  • 6/25/2025: Closed
  • 6/26/2025: Closed
  • 6/27/2025: Closed
  • 6/28/2025: Closed
  • 6/29/2025: Closed
  • 6/30/2025: Closed
  • 7/1/2025: Closed
  • 7/2/2025: Closed
  • 7/3/2025: Closed
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed
  • 7/7/2025: Closed
  • 7/8/2025: Closed
  • 7/9/2025: Closed
  • 7/10/2025: Closed
  • 7/11/2025: Closed
  • 7/12/2025: Closed
  • 7/13/2025: Closed
  • 7/14/2025: Closed
  • 7/15/2025: Closed
  • 7/16/2025: Closed
  • 7/17/2025: Closed
  • 7/18/2025: Closed
  • 7/19/2025: Closed
  • 7/20/2025: Closed
  • 7/21/2025: Closed
  • 7/22/2025: Closed
  • 7/23/2025: Closed
  • 7/24/2025: Closed
  • 7/25/2025: Closed
  • 7/26/2025: Closed
  • 7/27/2025: Closed
  • 7/28/2025: Closed
  • 7/29/2025: Closed
  • 7/30/2025: Closed
  • 7/31/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(417) 288-4753

500 W Elm St
Lebanon, MO 65536

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 6/5/2025: Closed
  • 6/6/2025: Closed
  • 6/7/2025: Closed
  • 6/8/2025: Closed
  • 6/9/2025: Closed
  • 6/10/2025: Closed
  • 6/11/2025: Closed
  • 6/12/2025: Closed
  • 6/13/2025: Closed
  • 6/14/2025: Closed
  • 6/15/2025: Closed
  • 6/16/2025: Closed
  • 6/17/2025: Closed
  • 6/18/2025: Closed
  • 6/19/2025: Closed
  • 6/20/2025: Closed
  • 6/21/2025: Closed
  • 6/22/2025: Closed
  • 6/23/2025: Closed
  • 6/24/2025: Closed
  • 6/25/2025: Closed
  • 6/26/2025: Closed
  • 6/27/2025: Closed
  • 6/28/2025: Closed
  • 6/29/2025: Closed
  • 6/30/2025: Closed
  • 7/1/2025: Closed
  • 7/2/2025: Closed
  • 7/3/2025: Closed
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed
  • 7/7/2025: Closed
  • 7/8/2025: Closed
  • 7/9/2025: Closed
  • 7/10/2025: Closed
  • 7/11/2025: Closed
  • 7/12/2025: Closed
  • 7/13/2025: Closed
  • 7/14/2025: Closed
  • 7/15/2025: Closed
  • 7/16/2025: Closed
  • 7/17/2025: Closed
  • 7/18/2025: Closed
  • 7/19/2025: Closed
  • 7/20/2025: Closed
  • 7/21/2025: Closed
  • 7/22/2025: Closed
  • 7/23/2025: Closed
  • 7/24/2025: Closed
  • 7/25/2025: Closed
  • 7/26/2025: Closed
  • 7/27/2025: Closed
  • 7/28/2025: Closed
  • 7/29/2025: Closed
  • 7/30/2025: Closed
  • 7/31/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

BILLY J 
Rating:
3.0

Customer did not leave a comment.

Robert M 
Rating:
3.0

Was unhappy about paying extra expenses add for returning the truck to a closer location to my house and gas that I filled to where it was when it was picked up four gallons short... Was told I could drop it off any place close to where I lived.

robert a 
Rating:
4.0

I was a little irritated that I received a text from U-Haul to possibly pull a dolly/ trailer to the drop off location. when I took time out of my day to set this up. Texting, calling speaking with someone going through while conversation only to Hang up the phone and then receiving a text not 5 minutes later that the offer was no longer valid. Huge waste of my time as well as getting my hopes up of a possible discount for helping you out. If you're going to offer this as a service you should not pull it out from under the people trying to help you!

WALTER S 
Rating:
4.0

Did not interact with anyone at this location

SCOTT R 
Rating:
3.0

Customer did not leave a comment.

NICOLE M 
Rating:
5.0

Carrie the Agent I worked with was terrific!

DEBI P 
Rating:
2.0

tires low, DOT 3 brake fluid low, rep could not find computer reservation. Had to spend extra time to get trailer safe to transport car.

Edward Z 
Rating:
5.0

Customer did not leave a comment.

Danielle W 
Rating:
4.0

Customer did not leave a comment.

Doug S 
Rating:
1.0

The trailer was a little beat up but everything worked. Wasn't a horrible experience but would probably not rent from "wheels and deals" if I have a choice. Looks like they live upstairs. I walked into the "Lobby/Office" and the stench almost made me leave. Pretty filthy to say the least. Was able to make it work. I was assisted with hooking up, will give them credit there. Return was easy.

Alan M 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Holly G 
Rating:
5.0

Customer did not leave a comment.

Michael Y 
Rating:
3.0

The gas tank was empty when we arrived to pick it up.

Allison V 
Rating:
4.0

Customer did not leave a comment.

Natisha J 
Rating:
3.0

Don’t give people the tuna round. Cause no one knew what they were doing.

Joyce L 
Rating:
3.0

Owners were very friendly and helpful

BARBARA G 
Rating:
4.0

Customer did not leave a comment.

Karen B 
Rating:
3.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Laverne S 
Rating:
1.0

My truck was dirty. Half of my furniture pads was also not clean. My appliance dolly straps had mud on it. There was sand and leaves in the back of truck. The floor Matt's was also muddy. There was people living in the place of business s young girl walked down stairs came through the office door in her pajamas and house slippers to take the dog out which pooped in front of the building and they didn't clean it up. The lady couldn't figure out the problem with my reservation she had to call customer service to help. Took me over an hour to get my truck.

Mark R 
Rating:
5.0

Both locations were extremely helpful and friendly

patricia h 
Rating:
5.0

Customer did not leave a comment.

Jason P 
Rating:
5.0

Customer did not leave a comment.

Cody K 
Rating:
4.0

Customer did not leave a comment.

laura r 
Rating:
2.0

When I arrived, the only person in the business was working on a vehicle and unable to assist me. The "U-Haul person" was about a 30 minute drive from the location

Anthony B 
Rating:
5.0

The check in by phone wasn’t working ,wouldn’t let me take pics and kept running around in circles. If it hadn’t been store help I wouldn’t have gotten to pick up my truck . Whenever I’d take a pic it would send me back to the log in page . Tried for about 30 minutes with no success . And the same on the return . I finally went home and called in to tell you the truck was returned properly but the online check in wasn’t working.

KENNETH W 
Rating:
4.0

Customer did not leave a comment.

Glen R 
Rating:
4.0

We were promised blankets & Cart and we didn’t get them , I had to go purchase a cart !!!!

Michael H 
Rating:
5.0

Customer did not leave a comment.

Curtis D 
Rating:
3.0

I swept the truck out and folded all the blankets but did not get my $25 credit back- I didn’t like that. The guy at wheels and Deals was really nice and helpful.

Alan H 
No reviews have been submitted for this location.
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