Customer Reviews for Whidbey Oil Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whidbey Oil Sales

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Douglas W.
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The truck was clean and did not have the scent of cigarettes! The truck engine was smooth running and the steering was tight; tires in good shape with no flat spots. One negative: I requested a furniture dolly and it was not provided. I had to send several messages to U Haul to get that charge taken off my bill.

Doreen J.
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We really like the fellow that runs this uhaul store, he is always happy to accommodate our needs whenever possible. We do try to speak to him personally rather than leave a voice mail message because he is so busy, he is by himself so doesn't always call back. His hours are aren't always as stated on the website but otherwise he's great.

MICHAEL F.
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Customer did not leave a comment.

Chris P.
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Was supposed to get a trailer then had to get a truck and the location that I was sent too nobody was there and we waited for over 30 minutes. So got sent to a different location and then everything got better friendly staff and was able to get on the road. But had to spend more money and it took way more time than it should.

JOHN B.
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Customer did not leave a comment.

JAMES K.
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Customer did not leave a comment.

MARK A.
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Quick and easy! Helpfu ourteous staff.

Diana S.
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Customer did not leave a comment.

Howard S.
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Customer did not leave a comment.

DOREEN J.
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Customer did not leave a comment.

SUSAN B.
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Kristin P.
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I was happy to have a place to return the truck on Whidbey Island. I was nervous about completing the return using the website, but it was actually pretty easy--so thanks for that.

Michael G.
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I have used Whidbey Oil several times and generally have been happy with service. This particular time I had to set up a reservation with only about an hour notice. The site said the trailer was available and I arrived at the prescribed time, but nobody was there. The UHaul rental at Whidbey Oil is a side business and with only one person. That person was on an oil delivery and did not arrive back at the Rental location until after I had waited 45 minutes. I understand that Whidbey Oil cannot afford to be on site 100% of the time, but I do believe there should be someway for a person renting equipment to know if someone is going to be there at the prescribed time ... perhaps some text notification. Thx, Mike

JOE N.
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The cab could been cleaner. The truck rattled a lot at first start. The attendant didn't seem appropriately concerned.

Jeffrey G.
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I had a terrible experience doing business with UHaul! My vehicle was not available at the time I needed it and I had to drive nearly three hours each way to pick it up. I think it is at the very least, deceptive to have customers select dates and times and locations in advance and then call them the day before pickup to inform them that the vehicle would not be available as implied when making the reservation. This is tantamount to fraud and was extremely inconvenient and problematic and caused great difficulty for me and others!!! I would never use UHaul again! Deceptive business practices!!!

Bob W.
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Customer did not leave a comment.

tom L.
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Larry M.
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PAMELA K.
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Customer did not leave a comment.

Layla T.
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This location was very helpful and had my truck ready. The problem was dispatch failed to notify me where I was supposed to pick up the truck and I needed a truck to be in Ferndale, 99 miles away, in order to load up and then drive to Clinton not pick up and drop off in the same city. Dispatch did not want to help me and I had to demand some assistance to fix a problem that wasn't the dealers fault or my own.

Brian S.
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Uhaul changed the pick up location after confirming the requested location. it was a major inconvenience and cost me lots of time and money. Thanks UHAUL. eat a bag of dicks!

james C.
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sundown is great.

robert A.
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No improvement suggested.

Larry M.
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Customer did not leave a comment.

DOREEN J.
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Customer did not leave a comment.

Alicia C E.
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Super easy

Colin O.
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Exellent customer service.

TIMOTHY ANDREW R.
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Went very smoothly, thank you.

Robert L.
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Super convenient!

Christopher A.
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Very customer oriented and accommodating!

J L V.
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Customer did not leave a comment.

Corinne C.
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Customer did not leave a comment.

Daniel H.
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The fella at this location totally came through big time and deserves a lot of credit as a problem solver. Even though I made my reservation in advance, Uhaul didn't have my truck which cost me dearly in both time and expense. The upside is that Uhaul provided a very good rate and mileage to compensate. What cannot be compensated (and it's considerable) is my time and the cost of my helper.

Michael S.
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The online app to upon returning truck did not work. The Uhaul rep admitted such and said that it rarely works. Bad, bad, bad that a company with the national reputation of uhaul deploys tech that doesn't work AND a uhaul rep admits such. Good local CS terrible national support

TIMOTHY ANDREW R.
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The onsite UHaul representative was very helpful and courteous, and was exactly what I needed as the website crashed when I was trying to check the truck back in (the online chat said noone was available). I like the idea/convenience of the website/phone app but to help the next customer I'd suggest testing the app more and fixing the issues with it.

Paul F.
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Stop having people in your corporate "traffic" department making commitments that the "locally owned and operated" facility owner's refuse to accept. This was one of the worst interactions I've had with any entity. I will be looking for alternatives in the future.

Tom S.
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Customer did not leave a comment.

LEON F.
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Customer did not leave a comment.

john G.
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Could be more consistent response to voice messages.

Tom S.
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Customer did not leave a comment.

A Shawn H.
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Barabra G.
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We had a great experience with this rental!

Howard S.
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Customer did not leave a comment.

Cedric T.
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Quick, easy, and flexible service. Thanks, will be a return customer!

Julianne S.
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Prompt, friendly, professional service.

Howard S.
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Customer did not leave a comment.

Freddie D.
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Shelly L.
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Sundown is always accommodating - excellent customer service. Thank you!

Jack D.
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Customer did not leave a comment.

Julianne S.
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Very good experience. But the staff should be wearing a mask to protect customers.

GREG R.
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Owner/Manager always great to work with

John A.
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Customer did not leave a comment.

Richard M.
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A great local connection on Whidbey with professional service that was over and above what I expected.

PATRICK J.
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Customer did not leave a comment.

STEVEN T.
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Customer did not leave a comment.

stayne H.
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Great experience!

Sharie R.
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Easiest, quickest trailer rental I've used so far! Quick easy pick up and drop off, and the nicest customer service! Highly recommended.

Bob S.
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Customer did not leave a comment.

steve M.
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Jeremiah D.
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Cannot think of a better and more convenient location on South Whidbey.

jeff H.
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Great experience

John A.
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Customer did not leave a comment.

Mike M.
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Customer did not leave a comment.

Stephen S.
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Mark B.
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I appreciate the owner coming in on Easter Sunday for only an hour to accommodate my rental!

Linda F.
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Customer did not leave a comment.

Eugene E.
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This Uhaul location is by far the best location to rent a Uhaul on Whidbey Island. The equipment is always clean, properly maintained, and the service is excellent. My daughter loves the friendly dog in the lobby.

Kaci C.
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Customer did not leave a comment.

William D.
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Great place top rent from.

Lois H.
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An after-hours service fee was mistakenly added to my bill (apparently due to a tricky new online format dictated by corporate). The local representative was apologetic, understanding, helpful and immediately refunded me the overcharge.

BILL D.
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On Time! Nice! Everything was great... Thank You...

Kris S.
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cost is way too high. price per mile-too much. what happened to the good old days when you used to not charge per mile?

Rene A.
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GOOD JOB !!

Jennifer D.
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Wonderful staff. ALWAYS so helpful and cheerful. NOT MENTION EXTREMELY HANDSONE.

KENTON H.
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Customer did not leave a comment.

STEPHEN V.
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Great service as always.

Carol S.
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Owner was there for my pick up! It is such a convenient location and pleasant owner.

Joe Q.
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Customer did not leave a comment.

john G.
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Customer did not leave a comment.

Douglas M.
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Great customer service - will come when I have another U-Haul need!

jeff C.
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Sundown was great and even kept the store open past closing so that I could check out the truck in the most convenient window for me. I've always received very friendly service at this location. I'd recommend to anyone.

GEORGE T.
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very helpful.

STEPHEN V.
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Great service.

PHILIP V.
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Customer did not leave a comment.

STEPHEN V.
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Used oftern. Great as always.

Peter S.
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Customer did not leave a comment.

Garth S.
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Keep trucks at this location. Right next to the ferry and transit line can be very handy. Owner seems extremely knowledgeable on all aspects of the service. Thanks!

Carol S.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

carol J.
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Craig Alan S.
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Sundown was THE BEST!

kathy T.
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Keep up the good work!

David T.
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Customer did not leave a comment.

Lawrence T.
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When I returned equipment after hours I followed online instructions but it would not take the odometer photo. Tried3 times. Held for 20 min on your toll free #, finally hung up as I and my wife had other things to do but sit at UHaul, put key and contract in box and took off. Had to call this am to finalize. You need better software and a call back option on your toll free.

john G.
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Customer did not leave a comment.

mike F.
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Customer did not leave a comment.

Kaci C.
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Thank you Sundown! Your patience with our many, many questions was reassuring. We appreciated being able to drop off after you office hours. Give Ozzie an extra treat from us. Kaci and Chanse

Sharon A.
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Hard to close door the final 3". I think it's about worn out.

Jack R.
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Customer did not leave a comment.

STEPHEN V.
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Great as always.

No reviews have been submitted for this location.

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