Customer Reviews for Whimsical Emporium

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whimsical Emporium

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Iris F. on

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while the staff were very friendly, the truck was not well maintained. There were two warning lights on and the truck bed was dirty. I find UHaul very expensive and would not use your company again. To charge $288 for essentially a short day use is more that I would do again - going forward I will find another alternative.

Jeff E. on

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CHRIS R. on

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Riccardo G. on

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Tammie handled everything over phone, went in the day I needed the trailer and all was good!

Dan T. on

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Nothing. Very good customer service at this location

Ana I. on

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I received the best service you have. I was very happy for the help Tammy provided me.

Darrrell G. on

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great customer service and easy to deal with

David K. on

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Best U-haul experience og my life. Dont change a thing.

Joe S. on

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Greg P. on

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I liked the old way for gas. Leave full bring it back full. I put to much in which costs me. I forgot about the liters used feature. Next time I will use it .

LEAH Z. on

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sharon w. on

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Just a drop off location for us...thanks

Jeff C. on

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Better selection of trailers. The one I originally wanted was not available and the closest one was more than 35kms away.

Linda M. on

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I feel something should be put on the floor of the truck as it gets very slippery when wet. It is quite dangerous.

PAUL J. on

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Billing issue was resolved within 30 minutes

MEGAN S. on

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Service is excellent and awesome totally recommend these guys ????

Larry W. on

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April F. on

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This location went over and beyond our expectations, we drove all over to different locations only to get there and they were closed! Actually connected with Tammy in alliston assuring us that they had a truck available for self checkout! She also called to make sure we made it to her location in time! Awesome customer service, caught one of the employees there who took the time to check us out! Will definitely go back there again

Pat D. on

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Corey S. on

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John R. on

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Hugo Enrico S. on

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Lisa-Anna A. on

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This is a second hand store. Why are they renting out uhauls? And why are bakeries? It did not say where to drop off the uhaul on our contract - it only told us to call a number which took 20 minutes for someone to answer. We followed our google maps to a "uhaul location" in alliston and there was nothing there. We had to drive another 20 minutes at the end of a long day to get to the location that we were told on the phone, and got charged for extra miles. This is my second and probably last time using uhaul. Last time was in Toronto at the Dundas and Bathurst location. We dropped off after hours and there was a VERY RUDE man that took the uhaul and told us we would be charged if we didn't fold the blankets and get rid of boxes that were in there when we got it. We never got a receipt for that one. All in all very frustrated with the lack of accountability and disorganization. Won't be back!

RICHARD P. on

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They keep sending me email and I have never rented from them. No one is capable of fixing it and I have called many times !!!! Useless!!!

drew c. on

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PASCAL C. on

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Tammy is excellent, confirming day before equipement is ready and following up during the day that everything is going smoothly. That's great customer service

Scott C. on

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Harry, keep up the great customer service. Compared to other locations I’ve used this is truly the best location.

LEANETTE M. on

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Philip T. on

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peter t. on

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The smart, friendly customer service was great

Jim C. on

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RICHARD H. on

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Staff was friendly equipment was there and ready to go I was in and out quickly

blake b. on

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Dropoff was supposed to be in Angus but what do you know the place that has the U-Haul in it is closed after three o'clock what a joke. And the location that is on any navigation is not there because it was an empty warehouse so all in all your U-Haul service is crap and I would never useit again

John K. on

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Adam S. on

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Uhaul is part of a very stressful time the move. We ran into some issues that made the day much worse. This location was so understanding and helpful we really appreciate everything they did.

Scott D. on

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CHRIS C. on

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Hire an attendant that actually understands customer service. The gas gauge was lower than what was stated on the contract. I brought it to the attention of this operator upon check in. Long story short, how does a panel van consume $30 in fuel if the vehicle is driven 70 kms? Terrible customer service.

Steven B. on

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Pick up of vehicle took a little more time than I expected. After that service level was high

Bryan D. on

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Did appreciate that he switched my rate to save me almost 20 dollars.

SHERI-LYN S. on

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When we came in "on fire" needing a truck to finish a move the movers didn't, Tammy not only booked us immediately, but was very calming and friendly throughout the whole experience; making sure we were looked after with such understanding! Great experience! Have already recommended her to numerous people and will definitely use her service again

Alex T. on

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Tammy and Harry did an excellent job of taking care of my trailer requirements. There were a few glitches regarding pickup time (late) However, i do not blame this location. (previous customer, late returning trailer back to this 527 Victoria st. Alliston Facility in Ontario) Tammy and Harry went above and beyond to access a trailer from another location. They both worked late to meet the expectations and deadline i needed to meet. Their Dedication and professionalsm, resulted in myself, being able to sell my classic car with their support. I recommend these folks, and thank the team very much. Invoice was as expected also. Oct 2017. Alex Taylor.

Shari F. on

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The customer service was excellent. Very helpful staff and the trailer we rented was perfect for the job we needed!

Patrick G. on

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Good customer support

Rick H. on

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Customer did not leave a comment.

Suzanne F. on

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l would tell anyone looking to rent a truck , van or what you need to move .To go to this location.They will go out of there way to make sure everything is in order.The price was great they as took the time to check on the best price for your needs.

Salvatore R. on

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Since all trucks are different a walk through to show where all instruments are located. EX: highbeems, mirror adjustments, etc.

Roland D. on

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Customer did not leave a comment.

DAVID L. on

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Never got a receipt. Still waiting for boxes and we are all moved into our house. Never anyone in the location to serve you.

Winnie B. on

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Very helpful and professional

Richard M. on

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Jon A. on

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Terry O. on

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SHARON V. on

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cathy c. on

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Allow the customer to decide at the last minute to change the drop off of the truck by E-MAIL or phone. It should not matter where it gets dropped off as long as its at a u-haul and you are made aware of it. Other than that it was a great experience for this 65 year old seinor.

Krystal A. on

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Doug B. on

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Terry G. on

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Tim G. on

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Chris O. on

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Trailer was not inspected before renting to myself, if I hadn't checked wheel bearing movement before agreeing to take the trailer there would have been serious problems as I was traveling across Canada, the uhaul rep wanted me to take the trailer to the mechanic and have it fixed on my own time and with my own fuel. I refused unless I was to be compensated to which rep said no. This issue should have been caught before the unit was allowed to go back up for rental! Because of this my schedule for loading was interrupted as I had friends coming to assist me in the loading of the trailer.. overall not impressed with the service!

Bill I. on

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Emilio S. on

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Brittany D. on

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I reserved a cargo van in Barrie for self serve at 6am. We got there to find out that location doesn't do self serve. The closest location was 30 minutes away so we drove there. We then found out the wrong keys were placed in the box. Had to wait for someone to give us the right keys. When he got there he didn't apologise and was rude. We ended up leaving around 9am when we wanted to leave around 6:30-7am

Al D. on

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JUSTIN H. on

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Nancy B. on

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Darrrell G. on

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Website is not very helpful at all. I was glad to be able to talk directly to the location owner to resolve any issue. Fix the website

Lianne A. on

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david a. on

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Ryszard Z. on

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n/a

Don F. on

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Douglas E. on

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Daniel M. on

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Tammie was excellent to deal with. She accommodated our needs and made some great recommendations. I would definitely rent from there again.

Robert R. on

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I was overcharged on my rental and attempts to get a credit has not been successful by your location in Alliston Ontario Canada. I have contacted your dealer principle who has not returned my text messages. Not very happy at all!

MICHAEL J. on

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John B. on

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Customers unfortunately have to deal with the reality that there is not always someone on site during normal business hours;other than that the service was excellent

Debbie C. on

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We arranged for a 20 foot truck, had numerous conversations about reservation but ended up with a shorter truck. This caused extra trips and length time of moved. Had to pay hired men longer hrs. Clerk did not seem to concern with hardship that she caused.

Michal L. on

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The location was closed for the day when we arrived at 9:00am to pick up the truck. NO ONE EVER mentioned this to me in and of the conversations before our rental day. NO ONE Mentioned the existence of an APP to solve this problem. No instructions were given regarding a pickup in this circumstance. After a number of phone calls we were finally contacted by the owner of the facility who talked us thru locating the hidden key. While all the people I talked to were extremely helpful in solving the problem someone dropped the ball before the rental occurred communicating what should have been a simple and easy pickup.

Tim H. on

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Better instructions for smartphone app

Dominic P. on

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Customer did not leave a comment.

Rafik G. on

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Rented the truck 3 months before only to get a call 2days before my move telling me therebis no truck available Nd i would have to druve an hour and 20 min to the next locatoon to get a smaller truxk than what i asked for. I had to find anither truck on short notice. Upon arriving yo the location 9am we were advised we would have to eait till 10am to pick up our truck. What a horror story, i will never rent with uhaul again.

Suzy S. on

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I was told to drop off the trailer to a different location by the employee I spoke to.

MAURO F. on

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Kelly J. on

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Had to go to a different location than reserved because truck wasn't returned. Then when I arrived at alternate location for my 10am reservation the woman told me my truck would be back by noon; she let someone make a "quick trip" with it ?? I would like a full refund as it cost me a lot of time and stress!

chris b. on

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LISANDRA P. on

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Robert W. on

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Robin C. on

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Lady at drop off in alliston was amazing

David V. on

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Jamie o. on

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Jeremy B. on

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Poor organization, the trailer was booked 1 week in advance and I was told 2 days prior that it would not be available at the specified location. Additionally I was then indicated that the trailer would cost twice as much if I did not return it back to the pickup location which is 1 hour away from my residence. With an enterprise as large as UHaul you could at least provide better service, options, and availability

Adam C. on

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We have requested a pick-up location of Aurora for a one-way 10 foot truck two times, and both times have been given a pick-up location an hour out of our way. Our drive to Aurora is 2 hours, so this pick-up location added significant time to our trip. We were then told upon pickup that a 10-foot truck was not available, and given the next size up. This order system does not provide dependable, convenient service to one-way trip customers.

Carolyn B. on

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Nothing at all. The service was fantastic!

Dennis C. on

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Iris F. on

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I would recommend the location but not sure I would recommend using UHaul

ANTONIOS M. on

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Longer operating hours.

REXTON E. on

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Availability.... Office was closed at pickup time.. I call the location a few times and there was no answer.

JOHN C. on

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Very accommodating

Arlene M Y. on

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The truck smelled like a farm but it was clean

Helen S. on

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First time using a uhual and it was a great experience! Thank you!

John N. on

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I had to drive 35 minutes out of my way to get the trailer and there was no give in where to return it. I would have preferred a closer location. Vendor was new so it took a long time to get processed.