Customer Reviews for Whimsical Emporium

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whimsical Emporium

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kulwinder k. on

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TONY C. on

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MARTY N. on

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Henrietta M W. on

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Would have liked to keep a copy of the contract.

Brian E. on

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I find the website does not work well. And I always ask for no insurance and get charged then refunded. But overall the lady is extremely helpful.

Paul B. on

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Robert W. on

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glen t. on

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Bob G. on

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By my own experience , there is nothing I would change, the agent I personally delt with was very professional and polite.

Martin L. on

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I had a hard time with entering the mileage. The truck I had was from the USA. Not KLM Other than that the customer service Rep Sean was very helpful once I got through after on hold for 30min.

Varinder J. on

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Walter W. on

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Pick up was a breeze and the service was terrific. Thank you.

Valerie M. on

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Explain the tow feature on the uhaul. That it needs to be deactivated each time you start up the uhaul. Would be good to have your locations wipe out the interior from coffee spills,garbage etc clean dash and windows would be appreciated

Victoria M. on

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Albert G. on

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Crystal D. on

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I was charged 600 bucks for 4 days...never again will i use uhaul id rather carry it all on my back.

timothy g. on

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The vehicle had an error, tighten gas gap, and no matter how many times I reopened the cap and closed it, the vehicle would show the error. Did ent bother me but bought I would let you know so it can be fixed :) thanks uhaul, it was great to get my errand done :)

Dave S. on

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ernie o. on

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tom g. on

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kevin g. on

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Graeme T. on

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Judith A. on

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Happy that vehicles were immediately available for our use. Vehicle was clean and easy to handle. Booking clerk was helpful and knowledgeable as was the intake clerk on the phone.

Barry U. on

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Kevin H. on

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Silvio B. on

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Great experience on pickup and drop off.

David H. on

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I found the reservation confirmation system a little overdone and confusing. Receiving a message that my reservation was CONFIRMED but at another location. Text, email and Voice.

Darrrell G. on

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Tammy went above and beyond to assist me in getting my rental to her location. This made the move much easier and stress free. The truck ran well and the a.c. Worked perfectly

Dwayne D. on

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CHARLENE G. on

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Christopher M. on

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The power was out when I returned the truck so I just returned it online

Krista B. on

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Lisa S. on

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Nothing really but next I’m getting UHaul to move our stuff lol...thanks for your help will use UHaul again

Nina S. on

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Sid S. on

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Anthony S. on

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Jim M. on

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The ladies I delt with at this location made our move so worry free from the minute I called them. Very professional.

Steve M. on

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daniel l. on

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Amanda P. on

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John C. on

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Kerry C. on

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DOUGLAS D. on

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Daniel M. on

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Whimsical do a great job and they are very supportive and helpful.

Mike M. on

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Denise B. on

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RICK D. on

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Agent was accommodating by staying late for me to pick up the trailer i needed

KODY M. on

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Mark K. on

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George G. on

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Beverly J. on

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roshan h. on

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Very poor coustermer service. Aggressive behavior in front desk who is answering the phone.

anne k. on

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JOHN M. on

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Jim F. on

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Easy to rent the trailer. Friendly staff. Reasonable prices

Brian B. on

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LUIGI C. on

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Peter B. on

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Tony M. on

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I returned the truck with a 1/4 tank of gas as I was instructed to do. Also was charged for extra mileage and I only went from Owen sound to Alliston as I had told them. When the woman phoned the next day about the gas I told her that I did return it with the proper amount and she said they were having a problem with people stealing gas from the trucks at night and that she would look at the video surveillance and get back to me if she didn’t see anything. This way I would have the option of going to put gas in the truck and not be charged for gas and a $30 fee. I never heard anything back from her and got an invoice for them filling the truck to the tune of $54 plus the $30 fee. I don’t think it is fair that I was charged this when all she had to do is call back and let me know like she said she would and I would have come back and put what they needed in it even though I made sure the truck had that when I dropped it back off. I am extremely upset with the service at the Alliston location. I have stopped by and they are closed and called numerous times to no answer. If someone would kindly get back to me it would be appreciated. I don’t feel I owe the $90 some dollars they are trying to get out of me. Thank You! Tony Middleton

VEORGIY K. on

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Thank you very much for the excellent service.

Steve M. on

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Issue with the brake tho g couldn’t lock it

Ralph W. on

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Robert C. on

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The trailer I booked was rented out for a day use and it was Late coming back putting me behind

david m. on

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Michael G. on

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The person working the garage was great! Really helpful.

LUIGI C. on

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Fantastic and friendly service

mICHEL Z. on

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Confusing, location name and address dont match. Whimsical Emporium is located on 527 Victoria st in alliston . The Uhaul rental was at the correct address (7597) but at a car repair center. No exterior sign visible from street indicating Uhaul rentals.

Kris R. on

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donald s. on

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Bill P. on

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Thanks for having this trailer ready at a more convenient location. Much appreciated! Excellent customer service! :)

chris p. on

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flightpath a. on

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Hugh L. on

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You need to update your address. When I went to drop off the truck I couldn't electronically sign out as I was not at the location listed online. They've moved. Ergo I had to drop the keys in the slot and hope for the best. Aside from that very helpful staff and provided a discount as the truck wasn't in the typical 'ready to go' condition. Not a big surprise there as they'd had to hustle the unit in from elsewhere to meet the demand....

Christopher M. on

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Nothing, manager went above and beyond to accommodate my reservation & schedule. All of the staff did a great job. Keep up the great work!

JAMES R. on

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Awesome service on this end!

Tara W. on

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glenn b. on

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Great Customer Service. New vehicle -

Jeyanthan S. on

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Sean G. on

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Another no problem experience.

Tony J. on

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Sean G. on

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Simple and easy...most of it done over the phone. Perfect.

Ron H. on

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She was so professional..best service we have had!!

DAN P. on

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Franchise owner was very unorganized. We did not receive a call to notify us of where and when to pick up the truck. We called several times without an answer. Finally we had to call Uhaul 1800 # for assistance. They called her in order to get in touch. She told Uhaul that she didn't pick up her phone because she was "busy". We finally got in touch with her around 7:30 Friday night (we needed the truck for Saturday morning!). She stated that the truck was at the location, and said we couldn't have an early pick up (which was requested through Uhaul). She then told us we could drive to the location that night to pick up the truck because she was helping another customer. When we picked up the truck. To top it off, she did not have the blankets that we had ordered. We have used Uhaul before with great service. This was clearly an owner specific case.

SHIXINMA M. on

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Rocco D. on

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Rick F. on

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Daniel M. on

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The U-Haul website is severely out-of-date and must be updated as it doesn't reflect the current location and dealers. This makes renting a unit very challenging.

kevin g. on

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bruce m. on

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This location has moved. The whimsical emporium location has moved and your records need to be updated. We had to drop off the uhaul truck at another Alliston location.

Thomas K. on

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Stewart H. on

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The manager Tammy was most helpful assisting in the hook up of the trailer and giving advise to ensure a smooth rental. She is an excellent representative. Stewart Harbinson

ADRIJANA R. on

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Peter B. on

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Tammy at this location was great !

Bryon H. on

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Have bigger trucks available I wanted a 20’ truck but could only get a 15’.

RICH K. on

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Tammmy was friendly, professional and responsive.

RICKY O. on

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Very helpful and made my move easy .

phil s. on

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Mike R. on

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Steve M. on

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Tammie was awesome ! And so was Harry!

Ryan M. on

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They gave us the wrong truck, did not check our id or get us to sign paperwork. Owner called us a couple hours after picking up the truck and said we needed to sign the papers and that our drop off location changed. When going in to sign the papers, the owner wasn’t even there and I had to wait 10 minutes. I will never use this service again and I highly recommend others don’t.