Customer Reviews for Whimsical Emporium

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whimsical Emporium

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Michael G. on

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The person working the garage was great! Really helpful.

LUIGI C. on

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Fantastic and friendly service

mICHEL Z. on

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Confusing, location name and address dont match. Whimsical Emporium is located on 527 Victoria st in alliston . The Uhaul rental was at the correct address (7597) but at a car repair center. No exterior sign visible from street indicating Uhaul rentals.

Kris R. on

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donald s. on

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Bill P. on

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Thanks for having this trailer ready at a more convenient location. Much appreciated! Excellent customer service! :)

chris p. on

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flightpath a. on

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Hugh L. on

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You need to update your address. When I went to drop off the truck I couldn't electronically sign out as I was not at the location listed online. They've moved. Ergo I had to drop the keys in the slot and hope for the best. Aside from that very helpful staff and provided a discount as the truck wasn't in the typical 'ready to go' condition. Not a big surprise there as they'd had to hustle the unit in from elsewhere to meet the demand....

Christopher M. on

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Nothing, manager went above and beyond to accommodate my reservation & schedule. All of the staff did a great job. Keep up the great work!

JAMES R. on

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Awesome service on this end!

Tara W. on

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Customer did not leave a comment.

glenn b. on

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Great Customer Service. New vehicle -

Jeyanthan S. on

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Sean G. on

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Another no problem experience.

Tony J. on

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Sean G. on

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Simple and easy...most of it done over the phone. Perfect.

Ron H. on

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She was so professional..best service we have had!!

DAN P. on

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Franchise owner was very unorganized. We did not receive a call to notify us of where and when to pick up the truck. We called several times without an answer. Finally we had to call Uhaul 1800 # for assistance. They called her in order to get in touch. She told Uhaul that she didn't pick up her phone because she was "busy". We finally got in touch with her around 7:30 Friday night (we needed the truck for Saturday morning!). She stated that the truck was at the location, and said we couldn't have an early pick up (which was requested through Uhaul). She then told us we could drive to the location that night to pick up the truck because she was helping another customer. When we picked up the truck. To top it off, she did not have the blankets that we had ordered. We have used Uhaul before with great service. This was clearly an owner specific case.

SHIXINMA M. on

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Rocco D. on

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Rick F. on

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Daniel M. on

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The U-Haul website is severely out-of-date and must be updated as it doesn't reflect the current location and dealers. This makes renting a unit very challenging.

kevin g. on

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bruce m. on

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This location has moved. The whimsical emporium location has moved and your records need to be updated. We had to drop off the uhaul truck at another Alliston location.

Thomas K. on

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Stewart H. on

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The manager Tammy was most helpful assisting in the hook up of the trailer and giving advise to ensure a smooth rental. She is an excellent representative. Stewart Harbinson

ADRIJANA R. on

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Peter B. on

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Tammy at this location was great !

Bryon H. on

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Have bigger trucks available I wanted a 20’ truck but could only get a 15’.

RICH K. on

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Tammmy was friendly, professional and responsive.

RICKY O. on

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Very helpful and made my move easy .

phil s. on

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Mike R. on

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Steve M. on

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Tammie was awesome ! And so was Harry!

Ryan M. on

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They gave us the wrong truck, did not check our id or get us to sign paperwork. Owner called us a couple hours after picking up the truck and said we needed to sign the papers and that our drop off location changed. When going in to sign the papers, the owner wasn’t even there and I had to wait 10 minutes. I will never use this service again and I highly recommend others don’t.

jaroslaw r. on

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Had a call before where to drop it off which was a great and courteous . Drop of location was ideal and convenient with the drop box key and 24 hr rental.

Rob G. on

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That location is relocating to a storage location. Might be a better parking situation there. The friendly staff make up for the tight fit though. Tammy was extremely helpful, polite and courteous.

ALEX B. on

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Rob G. on

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Don’t recommend self checkout. It took me longer than using a representative. I kept getting error messages when I would push the continue button

Jayme P. on

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They rented me the wrong truck then called when it was partially loaded that we had to switch it out for a smaller truck. Rented for two days and returned early. They said they’d try to get a better deal but I was charged full price

Ken B. on

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Prompt and on time. Very helpful, courteous people, thanks.

Alana B. on

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Hours aren’t good. I got there at 4 and it was closed, it had closed at 1. The location isn’t very appealing on the outside.

Clayton G. on

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The cab light wouldn't work necause of a dead bulb. The light in the box of the truck did not work so it was hard to see as we did part of the move at night

lynette m. on

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I cannot comment on the drop off office as I returned the truck after closing on Saturday February 17th, 2018.

Iris F. on

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while the staff were very friendly, the truck was not well maintained. There were two warning lights on and the truck bed was dirty. I find UHaul very expensive and would not use your company again. To charge $288 for essentially a short day use is more that I would do again - going forward I will find another alternative.

Jeff E. on

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CHRIS R. on

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Riccardo G. on

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Tammie handled everything over phone, went in the day I needed the trailer and all was good!

Dan T. on

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Nothing. Very good customer service at this location

Ana I. on

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I received the best service you have. I was very happy for the help Tammy provided me.

Darrrell G. on

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great customer service and easy to deal with

David K. on

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Best U-haul experience og my life. Dont change a thing.

Joe S. on

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Greg P. on

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I liked the old way for gas. Leave full bring it back full. I put to much in which costs me. I forgot about the liters used feature. Next time I will use it .

LEAH Z. on

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sharon w. on

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Just a drop off location for us...thanks

Jeff C. on

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Better selection of trailers. The one I originally wanted was not available and the closest one was more than 35kms away.

Linda M. on

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I feel something should be put on the floor of the truck as it gets very slippery when wet. It is quite dangerous.

PAUL J. on

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Billing issue was resolved within 30 minutes

MEGAN S. on

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Service is excellent and awesome totally recommend these guys ????

Larry W. on

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April F. on

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This location went over and beyond our expectations, we drove all over to different locations only to get there and they were closed! Actually connected with Tammy in alliston assuring us that they had a truck available for self checkout! She also called to make sure we made it to her location in time! Awesome customer service, caught one of the employees there who took the time to check us out! Will definitely go back there again

Pat D. on

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Corey S. on

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John R. on

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Hugo Enrico S. on

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Lisa-Anna A. on

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This is a second hand store. Why are they renting out uhauls? And why are bakeries? It did not say where to drop off the uhaul on our contract - it only told us to call a number which took 20 minutes for someone to answer. We followed our google maps to a "uhaul location" in alliston and there was nothing there. We had to drive another 20 minutes at the end of a long day to get to the location that we were told on the phone, and got charged for extra miles. This is my second and probably last time using uhaul. Last time was in Toronto at the Dundas and Bathurst location. We dropped off after hours and there was a VERY RUDE man that took the uhaul and told us we would be charged if we didn't fold the blankets and get rid of boxes that were in there when we got it. We never got a receipt for that one. All in all very frustrated with the lack of accountability and disorganization. Won't be back!

RICHARD P. on

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They keep sending me email and I have never rented from them. No one is capable of fixing it and I have called many times !!!! Useless!!!

drew c. on

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PASCAL C. on

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Tammy is excellent, confirming day before equipement is ready and following up during the day that everything is going smoothly. That's great customer service

Scott C. on

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Harry, keep up the great customer service. Compared to other locations I’ve used this is truly the best location.

LEANETTE M. on

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Philip T. on

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peter t. on

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The smart, friendly customer service was great

Jim C. on

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RICHARD H. on

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Staff was friendly equipment was there and ready to go I was in and out quickly

blake b. on

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Dropoff was supposed to be in Angus but what do you know the place that has the U-Haul in it is closed after three o'clock what a joke. And the location that is on any navigation is not there because it was an empty warehouse so all in all your U-Haul service is crap and I would never useit again

John K. on

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Adam S. on

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Uhaul is part of a very stressful time the move. We ran into some issues that made the day much worse. This location was so understanding and helpful we really appreciate everything they did.

Scott D. on

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CHRIS C. on

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Hire an attendant that actually understands customer service. The gas gauge was lower than what was stated on the contract. I brought it to the attention of this operator upon check in. Long story short, how does a panel van consume $30 in fuel if the vehicle is driven 70 kms? Terrible customer service.

Steven B. on

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Pick up of vehicle took a little more time than I expected. After that service level was high

Bryan D. on

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Did appreciate that he switched my rate to save me almost 20 dollars.

SHERI-LYN S. on

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When we came in "on fire" needing a truck to finish a move the movers didn't, Tammy not only booked us immediately, but was very calming and friendly throughout the whole experience; making sure we were looked after with such understanding! Great experience! Have already recommended her to numerous people and will definitely use her service again

Alex T. on

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Tammy and Harry did an excellent job of taking care of my trailer requirements. There were a few glitches regarding pickup time (late) However, i do not blame this location. (previous customer, late returning trailer back to this 527 Victoria st. Alliston Facility in Ontario) Tammy and Harry went above and beyond to access a trailer from another location. They both worked late to meet the expectations and deadline i needed to meet. Their Dedication and professionalsm, resulted in myself, being able to sell my classic car with their support. I recommend these folks, and thank the team very much. Invoice was as expected also. Oct 2017. Alex Taylor.

Shari F. on

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The customer service was excellent. Very helpful staff and the trailer we rented was perfect for the job we needed!

Patrick G. on

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Good customer support

Rick H. on

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Customer did not leave a comment.

Suzanne F. on

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l would tell anyone looking to rent a truck , van or what you need to move .To go to this location.They will go out of there way to make sure everything is in order.The price was great they as took the time to check on the best price for your needs.

Salvatore R. on

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Since all trucks are different a walk through to show where all instruments are located. EX: highbeems, mirror adjustments, etc.

Roland D. on

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DAVID L. on

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Never got a receipt. Still waiting for boxes and we are all moved into our house. Never anyone in the location to serve you.

Winnie B. on

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Very helpful and professional

Richard M. on

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Jon A. on

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Terry O. on

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SHARON V. on

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cathy c. on

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Allow the customer to decide at the last minute to change the drop off of the truck by E-MAIL or phone. It should not matter where it gets dropped off as long as its at a u-haul and you are made aware of it. Other than that it was a great experience for this 65 year old seinor.

Krystal A. on

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