Customer Reviews for Whisper Lake Developments
(U-Haul Neighborhood Dealer)

38 reviews

2006 Grandview Rd   Ferndale, WA 98248

(360) 746-0671

Location Hours

  • Mon: 9 am - 5 pm
  • Tue-Fri: 9 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(360) 746-0671

2006 Grandview Rd
Ferndale, WA 98248

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue-Fri: 9 am - 3 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Talon H. 
Rating:
3.0

Customer did not leave a comment.

Jared K. 
Rating:
5.0

This location is great. Very friendly people here. Uhaul REALLY needs to work on their online check-out/check-in process. It's cumbersome and confusing.

Nathan K. 
Rating:
4.0

Very friendly and helpful staff. Great experience.

vanessa C. 
Rating:
5.0

You were good no way to improve

David L. 
Rating:
3.0

Not a fan of your online pickup and return process, couldn't get the return process to work ( stuck at verification Captura) and signal trouble picking up.

David L. 
Rating:
5.0

Customer did not leave a comment.

WALLY P. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
3.0

Customer did not leave a comment.

JASKIRAT S. 
Rating:
4.0

Customer did not leave a comment.

Kundan G. 
Rating:
5.0

The guys working this place were friendly and helpful! Would highly recommend

Jp S. 
Rating:
4.0

Customer did not leave a comment.

LAURIE S. 
Rating:
5.0

The original pick up was 60 miles south where I live. We had to go get the trailer. I am still glad they had one.

John H. 
Rating:
3.0

The vehicle has a strong pull to the right in the steering which has to be monitored constantly while driving. Headlights are out of alignment and caused on coming traffic to flash lights to indicate to dim the lights.on the UHaul.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Close drop off location. The gentleman just told us to drop the trailer in the parking lot and that he would check it in later. Drop off was around 1:40 in the afternoon. Trailer was left in same good condition as when I picked it up. Thank You.

stanley H. 
Rating:
5.0

Customer did not leave a comment.

Bryce S. 
Rating:
5.0

Super easy 15' truck and car trailer return. I went during business hours and a pleasant man at the garage said he'd get me all checked in by the end of the day. I was tight on time and worried I would have to maneuver their fairly small lot and uncouple the trailer. They took care of everything, the whole process on my end literally took seconds.

AUSTIN R. 
Rating:
3.0

Get your online act together.

Joel B. 
Rating:
3.0

So many issues with the poor reservation system and then being switched to the 24/7 service. I will never use that service again. Had it not been for the area manager, I would never use UHaul again. There were so many things wrong with the system, I can't list them here. That system ruined my trip, I lost my loading help and it lost me a day of travel. Sad part is every time I told the lengthy story, no one was surprised. If you want to someone at corporate talk to me, I would be happy to explain the problems I had with the system that left me soaking wet, and on the phone for over two hours. Chuck Luttrell 360 303-9156

Charles L. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
2.0

I returned the car dolly on Friday and Uhaul Saturday. I had to go back to the place as he never checked in the car dolly and I was not going to be charged for this. He knew his mistake but seemed more interested in doing the car shop, then anything else. Very dirty location and it's a junk yard.

keri C. 
Rating:
2.0

Actually fill the order correctly

Michael G. 
Rating:
2.0

The place I picked it up didn't have moving blankets or the dollys I ordered. The fuel wasn't full. T During the move I contacted Amy on the Uhaul page. She explained the cost to extend the rental one day. She said the insurance was gonna be $8. Upon returning the Uhaul it was very strange place.they had nothing Uhaul at the location. The people didn't ave. Look at the truck just told me they would deal with it later. Upon leaving I was charged $14 for the truck insurance and $5 for trailer insurance.

JASON FRANK M. 
Rating:
1.0

We were told we could drop off in the evening. The gate was locked when we arrived. I could not share my location with the service area for cell phones so I has to. Call customer service. They asked u follow up with the location the next day. For two days I tried and they had not returned my call. I called scheduling in Seattle several times and finally they got ahold of the location. They checked my Uhaul in two days later when I turned it in two days earlier and proceeded to charge me an extra day. I had to call scheduling again to get ahold of the area field manager to refund me back. Again, overall really poor experience with Uhaul. Moving is difficult as it is- the logistics should never be this cumbersome.

Josue T. 
Rating:
5.0

Super friendly, great experience with neighborhood location operator

Steven W. 
Rating:
3.0

We had to hunt down someone to help us and the space to maneuver a trailer was a joke.

Steven H. 
Rating:
5.0

Better signage for drop off would be appreciated.

Scott I. 
Rating:
4.0

Customer did not leave a comment.

Floyd B. 
Rating:
5.0

excellent friendly professional service. thanks

thomas S. 
Rating:
4.0

We were impressed with the good service we received from Jon and the rental truck was very clean. The only minor thing we would suggest is that we had difficulty finding the office because UHaul is not posted on the door and a sign would make it easier for customers to find it.

JANET H. 
Rating:
3.0

It was a little further than I wanted to drive to pick up the truck but the service was very good.

gary H. 
Rating:
4.0

We had problems with the drop off information provided us. We went to that location, which was quite far from our home, and they didn't do the work there. They sent us back to a place in San Juan Capistrano which is where we wanted to be in the first place.

carol H. 
Rating:
1.0

Unattended facility, had to call uhaul and wait 30 minutes for guidance

James T. 
Rating:
5.0

It was quick and easy to return. Only thing I would recommend is that they have Road sign that sticks our from all those Trees in Washington.

Tae P. 
Rating:
4.0

Customer did not leave a comment.

Jim N. 
Rating:
3.0

They were new, and not well set up to receive customers yet, but once they get sorted out, they will be great :)

Marie B. 
Rating:
5.0

We originally rented a 10' truck. It turned out not to be large enough. The dispatch folks found us a 15' alternative, we were able to return the 10' without any issue, and pick the 15' up with almost no problems (it was a new service location, so there are still some bugs in their system, plus the combo of return/new rental caused some confusion, which was quickly addressed). Great work on part of everyone, and our sincere thanks.

Paul M. 
No reviews have been submitted for this location.

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