Shop was exceptionally clean and tidy. Service was top notch. Vehicle was great.
William T
Customer Reviews for White Rock Surrey U-Lock Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My Visa was charged yesterday for the estimated charge, while the actual was at least 20% less. I am still waiting a day later for an adjustment to the charge on my visa. It should be instant!
LESLIE MWill be back!
SCOTT JThank you again from your returning customer and neighbour White Rock Gymnastics!!
OLIVER MStaff was very helpful as I had to change a few things on my reservation last minute. Great experience overall!
CARROL KGreat customer service
DONALD LThe lady at the front desk was lovely to deal with. Sadly, I did not get her name. We will definitely use this location if we need another rental.
CRAIG BCan’t believe the price!!!! I’m really happy!
CONNOR GBetter signage. It was not clear that the UHaul office was in the same building as the storage.
Harmony LVery efficient and smooth transaction
Robert RVery helpful and nice to deal with
CARMINE EThe people at Ulock are wonderful. Excellent customer
Elke RKudos to both staff that assisted me. Everything went smoothly.
EDUARDO PPrompt and courteous service, vehicle ready as booked, good experience overall. Provided good information regarding Uhaul's movinghelp.com
Gordon CNo improvements needed. Absolutely perfect rental experience. Thanks
Keith JEverything and everyone was great!!! My new U-Haul rental location. :-)
THOMAS HThe office staff l were very, very, helpful
PHILIP BBest experience ever!!!
LORNA-ANN BGreat customer service by the older gentleman . Thank you
sheikh iGreat staff both picking up and dropping off.
Kris JNothing I can think of.
ELIZABETH HThe staff was very friendly and helpful and the rental was clean.
ALIPATE LThe front desk people were amazing and very accommodating. I would recommend this location for anybody who needs a large truck rental for moving or anything in that nature. Very professional and accommodating group.
DANNY TYou are the best!
LANA GVery friendly and courteous staff! With a great sense of humor!
DARCE MGreat price, easy process and friendly service
AMY BYou can make sure that people are topping up the gas. I used the van to travel 30km and it cost me 30$ to fill up. Unless the van consumes 1litre of gas to travel 1 km the previous renter did not top it up. So as your customer you are asking me to pay his 20$ or more for his rental. Thankfully Roger was understanding and we sorted it out. But something needs to be sorted out. Maybe future renters have to provide a copy of the receipt after they filled the vehicle up prior to dropping off their rented vehicle. That or after each rental you guys fill it up and charge them for it. As it is it’s unacceptable.
RONALD BGreat Uhaul rental site Professional and courteous staff. Has all the equipment and supplies. Will definitely use again.
RONALD BVery professional throughout my rental experience. Thank you. I would recommend and certainly use again myself.
LORI YUsually service is great but the girl I dealt with at pick up was horrendous. So many lies told to scare me to return it early. Not sure yet if I’ll return, didn’t appreciate the poor customer service this time
HARPREET DGet better fuel efficient vehicles. I paid $70 to go 36 km
david cGreat service and easy transaction. Would use again.
MICHAEL TWe had superb service from Roger and the staff at this 32 Avenue location. Just prior to our arrival Roger fixed up a U-Haul problem that was unknown to us but would have left us without a van at all. Roger took initiative and decisiveness to make sure that everything was ready for us when we arrived. We cannot find enough words here to thank and appreciate him.
ELAINE PCustomer service was top notch! Thank goodness they knew their stuff & suggested getting the bigger truck, thank you so much whoever you are!!
HOLLIE-MARIE KNo need to improve anything at this location. They are excellent and they took care of me very very well. Thank you.
RITA JThe Worst Day of My Life U-Haul truly made the worst day of my life even more unbearable. The truck I rented had a broken door, clearly not inspected or tested properly before delivery. This alone was frustrating enough, but things only got worse. When I reached out for help, a roadside assistance guy showed up, spent five long hours trying to fix a small issue, and still couldn’t get it resolved. To make matters worse, they ended up taking the truck away from me, without any solution, and later U-Haul charged me for not returning the truck to the pickup location – something I had no control over. Because of this nightmare, I was forced to pay laborers $720 while my belongings sat on the street in the rain for 24 hours. I wish I could take legal action against U-Haul, but honestly, it feels like more wasted time after the horrible experience I’ve already endured.
Danish WAwesome experience!!
THOMAS TAwesome service !!!
THOMAS TExcellent service. Vehicle was exactly as expected. Clean. Everything worked perfectly.
VICTOR CThe service was very wonderful and they are excellent and very kind. I really was happy with them.
Youngsook OService was excellent. Abe even assisted me to measure the height of the vehicle to ensure I could drive it into the basement parking at our building.
SULEIMAN KThe only issue was they forgot to add a dolly which I was charged for. I will seeking reimbursement. Otherwise a pleasure to Deal with
Sean SI actually had to sit and think about if there was anything. The only thing I would have changed would be that the gas tank is at full when first renting so that you don't over fill or over pay for gas. Other than that I would not change a thing in my experience. Thank you for making one thing with my move enjoyable.
Lindsey SCargo van dirty on outside. My husband actually brought it home and washed it before we used it for 3 days. Otherwise everything else was great. person I booked with on the phone and when we picked it up we’re great. Excellent staff.
Cindy SGreat staff
rajeshwar sApp is poorly designed often not working properly.
KUO-TING LExcellent front office staff and customer service.
Dale HNice and courteous staff. Excellent service.
ghazanfer aStaff at this location are amazing… very friendly and helpful, would definitely use them again. Thank you!
Dave MExcellent Service
Victoria HI've moved several times over the past few years and this was by far the best U haul location I have used. Nice people, free coffee,water in the lobby, well maintained equipment.
Michael SI forgot the name but a young man of 60+ was the one no one can match his services. So humble, polite, welcoming. The best customer service person I ever met plus professional know in and out the need of customer.
Faheem SNothing ! The staff were very knowledgeable and professional . A great experience
Janice BNothing as far as I can tell. The staff were very efficient and helpful. I came in on short notice and they took care of both rentals right away. Bruce
Bruce BThe staff were very friendly and helpful. Great service! Thank you.
Kimberly GGreat service !
Gorgi PService was great! Thank you!
Robyn MExcellent customer service and very well organized!
Donna BI’ll start off by saying that the services person was knowledgeable, friendly, and calm very good when it comes to the Customer reception part of things. However, the truck itself was very rickety. Very dirty. Just the type of truck that you know will drop dead if you go more than a mile or two. It was supposed to come with a pulley thing to help carry boxes, but it was not there.
Joy FDon’t allow trucks to be rented on dates that the location is closed!
Donald YQuick, gave me exactly what I had requested. Quick service.
Greg C