Customer Reviews for Wilkison Marking Service Inc
(U-Haul Neighborhood Dealer)

225 reviews

22 Steven St   Dover, DE 19901

(302) 734-3725

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 5/30/2022: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(302) 734-3725

22 Steven St
Dover, DE 19901

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 5/30/2022: 8:00 am - 12:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman running this location, was very personable. He knew what he was doing and got me in and out quickly. Very happy with the experience overall. The location was tricky to find as our GPS sent us about a block up. But it was not far and you'll see all the trucks no problem. Overall, if I ever need to, I will happily pick up from here again!

Bethany K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Saundra S. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Always a pleasure dealing with them.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Laden B. 
Rating:
2.0

Picked up uhaul with an empty tank and charged twice on bank account.

Brianna L. 
Rating:
4.0

Nothing

Terrence W. 
Rating:
1.0

Disgusting, filthy facility that should not represent the U-Haul name.

DeeAnn W. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
3.0

This location is working to improve to be more effective for customers. Cat was very helpful.

collin E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J R. 
Rating:
1.0

I was over charged and no one has gotten back to me yet

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

Just a little sign on the entrance door to let us customers know where to enter. Other than that the service was great and efficient and the staff very friendly.

Latoya H. 
Rating:
1.0

Customer did not leave a comment.

Tomirah M. 
Rating:
2.0

I pre registered. I was on time. The owner or manager took the day off and left an older lady in charge who had no idea what she was doing. I ordered an appliance dolly and furniture dooly. Only got the utility dolly but paid for both. I was at the U haul place for an hour. So when i got to my destination, I didn't have enough time to pick up all of the things I rented the truck for. So I lost money without getting full use of the vehicle due to being held up at that U Haul location.

Lesley H. 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn S. 
Rating:
5.0

Customer did not leave a comment.

stacey M. 
Rating:
5.0

Customer did not leave a comment.

Tijaun C. 
Rating:
4.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Truck and customer service were great, the app could use some help. Took 5 pictures of the dash and still couldn't complete the automated check in.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Katrica M. 
Rating:
2.0

Truck smelled, cat in office on desk and associate never moved cat, took double amount for fees and we have to wait 3 to 5 days for refund.

Kesha D. 
Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
3.0

Everything was fine with the place and rental. The problem is Environmental taxes if your vehicle is up the code why should I have to pay environmental taxes and if I leave extra gas in the rental I should get money off the rental fees

WilliamA B. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Friendly and accommodating. Definitely will be my choice anytime I need a rental.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Maurice L. 
Rating:
3.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Lesley L. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Faye A. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

Customer did not leave a comment.

KEVIN O. 
Rating:
4.0

Open at 8:00am, your records had them open at 7:00am

JR B. 
Rating:
2.0

Have someone at the office all day long. I had to sit there over an hour waiting for someone to show up to pick up this trailer because no one was there..

JOHN K. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

N/A

Kahlilah S. 
Rating:
5.0

Everything was Ok

CHARLES H. 
Rating:
5.0

Great service! They're who I'll use whenever I need one!

shermen M. 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
1.0

The entire process was a complete nightmare. The representative was rude, the vehicle was not at the original location, I was sent on a wild goose chase, the representative was argumentative, the pricing was incorrect, the app was very unstable. Ultimately, it took me 3-hours to finally get a truck. It was terrible and I will NEVER do business with U-Haul again!!!!!

Chris R. 
Rating:
4.0

Both pick up and drop off were super efficient

Trudy W. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
1.0

Customer did not leave a comment.

TYLIEASHA W. 
Rating:
5.0

nothing

Emmett P. 
Rating:
1.0

Place was a run down old building with no signs and nothing to really say it was U haul

Dawn L. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

The app. is a pain to use. If I've been using U-Haul regularly and filled out information before I get there, I don't understand why I have to go through so much to get the truck. My information should already be checked and ready when I get there.

Wallace P. 
Rating:
5.0

Nothing, the lady who helped us was very good and a nice person. She answered our questions with kindness, not everybody is.

Elizabeth G. 
Rating:
4.0

Minus the fact that it is hard to find trailers at this time everything was good. Pick up was easy and so was drop off.

Julie A. 
Rating:
5.0

Everything went great, even though we forgot to include the rented dolly with the truck when it was returned. The manager called immediately and we got the dolly back. Super service and very pleasant. Thank you.

Danielle M. 
Rating:
4.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

This U haul company made process easy and custom service was excellent.

DEMETRA S. 
Rating:
2.0

Customer did not leave a comment.

KRYSTAL A. 
Rating:
5.0

The check-in process on the app is a nightmare. I was thankful that the clerk was in and able to help me check out

wallace L. 
Rating:
2.0

The office was very dirty bad for doing business to customers.. especially the ones who was they first time coming to that location.. Clean up and present Uhaul in a professional matter

kevin S. 
Rating:
2.0

Good

Dago fulgence T. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

The lady at the desk was very friendly and took us right away i called and a half hour later i had a truck love it would recommend it to everyone

gina U. 
Rating:
3.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Out standing service!

Monica L. 
Rating:
5.0

Everything went just as smooth as silk! Staff was professional, polite, and really helpful. They had just what I needed and I certainly would recommend them. Thanks!

james B. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
3.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Very easy and fast

Honie Raymond E. 
Rating:
5.0

Customer did not leave a comment.

ronald O. 
Rating:
4.0

The cabin part of the truck wasn't extremely dirty, but it was not clean enough to have been available to rent. The driver's mat was muddy, the steering wheel was sticky, cupholder and other cubbies were dusty. When trying to contact the store to answer a general question, I got their voicemail. I had to contact the location on State Street to answer my question. However, the truck was well-maintained.

Sandy R. 
Rating:
5.0

Customer did not leave a comment.

JUDIANDERSON R. 
Rating:
5.0

Customer did not leave a comment.

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Easy check in and out. Staff were helpful

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Delaney M. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
3.0

Customer did not leave a comment.

Tiara B. 
Rating:
3.0

Customer did not leave a comment.

Paula W. 
Rating:
3.0

Didn't have the dolly we needed and reserved online, the associate wasn't the friendliest.

Vanessa H. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
3.0

Customer did not leave a comment.

Cheryl W. 
Rating:
4.0

Provide ramps.

William D. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Truck wasn't in the best condition cosmetic-wise, but it got the job done!

Kiara C. 
Rating:
5.0

Overall a great experience. Wouldn't change a thing. Quick and easy, with good customer service!

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

dan D. 
Rating:
3.0

Customer did not leave a comment.

christelle C. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

jose G. 
Rating:
1.0

Clean the truck.. completely infested with roaches and ruined my belongings. Dirty face mask in the cab of truck.

Kristina A. 
Rating:
5.0

Customer did not leave a comment.

NASER A. 
Rating:
4.0

Customer did not leave a comment.

ILLYA M. 
Rating:
1.0

This business wasn't open on our return day, and we were told we could return it any time on Sunday. We were charged an extra day for no reason and are not happy about it.

Madeline G. 
Rating:
5.0

Customer did not leave a comment.

VERONICA B. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Convenient, friendly. We had had freezing rain the night before and the vehicle was running, warm, and windshield, etc., cleaned of ice. The vehicle was nearly new and performed exceptionally well.

David M. 
Rating:
5.0

Customer did not leave a comment.

kenneth T. 
No reviews have been submitted for this location.

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