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JAMES W
Customer Reviews for Wilkison Marking Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fey facilitated our rental experience promptly and efficiently, we were on the road with our 6’ x 8’ trailer in less than 30 minutes. I highly recommend this u-Haul franchise!
JOEL VGood location, Good people
Stephen KLocation was closed at the time of drop off. But drop-off was easy.
ROBERT HThe office is so dirty and messed up
WAN KVery good!
ANTHONY MGood service Good people.
Stephen KN/A
EMMETT PThis was a last minute reservation and I was able to be accommodated quickly.
GEORGE KEverything worked out great! We were In and out quickly, just how we like it!
JAIME-LUCILLE TExtremely poorly maintained and untidy location and office
MARTIN LGood service...Good People. Did U-Haul rates go up?
STEPHEN KGreat customer service. I will definitely use this location again and again and recommended to my friends and family. Thank you for the great customer service.
MONIQUE HWonderful
STEPHEN KRent better Trucks especially for long distance
Daphynne FThanks
STEPHEN KThanks
Stephen KVery good
STEPHEN KI will never use Uhaul again you’ve cheated me. Have proof and will dispute the extra charges!
Frank SVery cooperative and flexible. Nice person managing the place.
WILLIAM TGood
STEPHEN KGood Job
STEPHEN KAlways willing to assist.
STEPHEN KGood
STEPHEN KGood service Good people
STEPHEN Kthe site was run down and i would never have known it was a legit drop point if there were not other uhaul trucks in the yard. there was very little driveway and had to park on the grass to deliver. not related to this site but the app for uhaul is terrible.
michael pThe van had minor damage and had a funky smell it looked like some sort of liquid was spilled in the back. I threw an air freshener in, and it was good to go. I had trouble with trouble getting the App to respond but the center manager was very helpful in getting it resolved. Overall, a good experience and the van gave me no issues.
Edward DDiagnose the Uhaul computer system. However, when reserving the truck online, which included my payment, the physical credit card card had to be presented at pickup time. It was overall, defeating the efficiency of the online process.
Drew BFIX THE APP!!! Way too many crashes, way too long for verification, especially for a repeat customer
ANDREW NThe location itself was great but the overall process with the app and having to call customer service multiple times was not.
Mellanie LFirst off when a reservation is made for a certain size truck and equipment. Would be nice to actually have the truck and equipment you requested. I order a 15 foot truck and a hand truck. Was called that no 15 foot trucks available other than 30 miles from my pickup location. Then was told can give u a 20 foot and a diffent location from original. Got to 2nd location and didn't have hand truck. So called 2 other locations and no one picked up to see if had a hand truck. Went to another locationfrom where picked up truck to get a handteuck and they didn't have one. Don't understand how a truck and equipment can be reserved and then neither is ready or available. Wasn't happy with experience this time at all
RENE RBest place so far. Fast efficient and friendly people in this location.
Bernardo BThis location was friendly and efficient. I'd gladly rent from here again!
Brian FSuper easy pickup and return.
Todd EN/A
Emmett PWhen we did the light check I was in my pick up. He was checking the lights and said you are good to go. When I got home I did my own light check and had only one brake light and marker lights no turn signals.
James SRental process was made very easy. Friendly staff. Visually this rental site is not very attractive and seems neglected but I came to rent a vehicle and got done what I needed to do.
Daisy MSmall operation but friendly and professional. No problems. Would use them again if needed.
GARRY WThe clerk was absolutely nice but the truck itself smelled like an animal had rotted inside. No amount of air or febreze helped the situation. I'm in no way exaggerating when I say if I didn't need that truck that day I would have returned it. Once again, the clerk was nice but the issue rests on the equipment issued.
Adrian SSomehow this was worse than my pickup location. I attempted to call the location prior to dropping the trailer off to no success. When I showed up to drop it off, it looked like an abandoned building that happened to have some uhaul equipment there.
Robert DVery friendly, fast service.
Philip AGreat service
thomas cOverall great experience, location close to me, efficient check in and check out.
Stephen BWould have been nice if the inside of the cab area was wiped down. It felt very grimey.
Marianne SReplace windshield wipers. I'm glad it wasn't raining much, or I would have had to buy new wipers to be able to see to drive.
STEVEN HU-Haul is a terrible service for everyone. They claimed my ID was fraud, even though it is the same ID I have had for five years. The entire process hindered my move, and became such a hassle that using U-Haul services again is NEVER happening for me. And I will be telling everyone to not use this service. Such a waste of time and definitely more of a scam than worth it for moving. I will use better self-moving trucks in the future.
Rosalie SGood people excellent service
Stephen KGreat customer service ,but no place to park your vehicle outside of facility do to so little space.
Daniel RSho not firenli not good porsinaliti
Ercan ANothing
Stephen KNothing.
Stephen KAlways a pleasant experience renting from this location.
michelle sExceptional friendly and competent customer service. Van was in excellent mechanical condition with great gas mileage.
KAthryn HNothing…I will be using this location for the rest of my daughter’s college career for moving dorm furniture!
Jaime PExcellent and very easy!
Vishal SGreat customer service. Very nice experience.
Angelo SRented at this location many times and have always been pleased
Theresa WI generally go to the U-Haul rental on Lafferty Lane. This site was on par with their service. I was impressed and now have a second option for great service. It was a pleasure really.
George MCustomer service was very good and helpful. Customer for life….. Thank you Uhaul
Frank Hsmelled like an ash tray. Part of a blunt was left in the cup holder. Was never vacuumed or sweap out had dirt and grass everywhere. An did not run smoothly.
Jennifer G