Friendly site operator, communicative.
Logan D
Customer Reviews for Willows Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentleman was beyond nice and helpful. I will definitely use this location again!
Kerriann R.
Raymond HNothing everything was perfect
Zachary Ccheck-in was lengthy...if the weather was bad don't know if I would have stayed to pick up...get code, get code...
Craig LMark is very helpful. Will rent again and will recommend him.
John HTruck was in great condition. Easy pick-up process.
Rick SThere should be an N/A option for personnel, we dropped off when it was closed.
Raymond TGreat personnel, very quick turn in
randy kOwner was very courteous and professional I wouldn't change anything. Maybe lower prices some
van jPick up and drop off was very accommodating and easy to work with. Excellent!! Equipment worked as needed. Everyone was very quickly to answer calls and reply.
Stephen HThe trailer I rented was there, but no one was on site and there were no instructions. I had to call someone who had to call someone else. The location was convenient for me, but I will likely rent from a different location next time.
MATTHEW MDidn't have the equipment we ordered and gave less furniture pads than we paid for. Had to wait for someone to drive to the location to help us despite having an appointment.
Peter BMark was very good to work with and the rate was very reasonable.
Jody OI’m not sure where the mixup was. But I did not ask for online check-in. When I got to the location, no one was there, and I had to download the app so that I could do contactless pick up. The app was glitching and it was not a smooth process . Again, not sure if this was exactly the locations’s fault or where the issue lies.
Ann GUnfortunately I had no other options available to me at the time and was forced to use your substandard service. If possible I'd leave a negative rating.
Marie QWe appreciate u-haul for having the equipment we needed on hand with the location right in our rout. We are hoping to always have the ability to rent the necessary equipment on our route. Keep on buying equipment and stocking the locations to improve for each of the customers.
Kendal H