Customer Reviews for Willy's Bikes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Willy's Bikes

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Donald B.
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Customer did not leave a comment.

paul G.
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LA to Phoenix round trip car transport, got it done!

byron C.
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Quick and professional service

Casey M.
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Customer did not leave a comment.

diane L.
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Stephanie was very thorough and very nice.

Saji P.
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Customer did not leave a comment.

john A.
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Very nice

yunior G.
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Customer did not leave a comment.

Vanessa V.
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Customer did not leave a comment.

Jae L.
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Really nice family run business. Service was great, staff was super helpful. Would drive out of my way to us this location again.

Miguel G.
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Customer did not leave a comment.

Albert C.
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paul G.
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Simonas L.
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Yvonne A.
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Daniel C.
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Arman G.
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Customer did not leave a comment.

Noemi B.
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Everything was great! Great customer service!

Roman T.
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Customer did not leave a comment.

Jose J.
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Customer did not leave a comment.

Hector G.
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Great experience! Went to another place in Glenoaks and they were so rude. They didn't give me the time of day. So looked up on google to see what other places are close by and found a place called Willy's Bikes... The owner and his family are so nice, and honest. The lady who answered the phone was so sweet and nice. She was awesome! I needed a truck asap and she took care of it. And told me all about process and the fees; Which I don't know why uhaul doesn't post it on the website. There is people still thinking it's only $19.95 haha. Can't believe people will leave reviews like this. I was actually behind a customer to make a reservation and the recent review sounded familiar...complete opposite of what went down......But I am not in no place to say....but that is wrong. It is so hard to find honest businesses now a days. And Willy's Bikes is the one! Keep thriving guys!

Mei-Cheng C.
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The staff at Mike's bike was most helpful and made everything extremely easy, thank you. Would definitely rent from here again. One recommendation is to make it more clear that the rental is located inside Mike's Bike because it took me a long time to find it.

Manuel G.
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The guy in the store tried to double the prices of the rental because they thought they could swindle us. Then when i told him that the rental was reserved he said that there was a promotion he wasn't aware of trying to lie about it. He was very rude and when confronted about trying to make up his own prices grew became very upset and aggressive with hours attitude.

Willy G.
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Customer did not leave a comment.

George A.
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I was told the truck was 15 feet when it was not The truck had a check engine light, the wind shield wipers were old, trailer straps popped off multiple times. Not happy with u haul at all.

Arman G.
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Amazing Location! The young lady and Willy have amazing customer service. She helped me find the right size truck for my move .Everything fit! It was a big game of Tetris like she said it will. I can't believe people would be so mean and leave reviews like this. They are the most kindest people and it was the easiest rental I have ever done with UHAUL. The other place didn't have my truck. I decided to look around. So glad I did! Customer for Life!

Sherri C.
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The girl on the phone recommended a truck that was too small for my item. (Trying to move a spa). I gave her measurements and she confirmed the size. Also confirmed 2 dollys that were unavailable when I arrived. Was unable to move yesterday. Returned the truck in less than an hour

Khristina H.
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Customer did not leave a comment.

Jennifer H.
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Pickup location did not have the correct equipment and we were sent to a different location.

Mark D.
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Customer did not leave a comment.

Barry M.
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Owner opened late. He did have truck ready when paperwork was completed but I needed to clean windshield. Owner told me there was no way I could make my destination with only 1/4 tank of gas and to put a lot more gas to make my destination. Ended up with 5/8 tank of gas. 1/2 tank gas too much.

Daniel C.
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I have never been treated so poorly disrespectfully buy Merchant my entire life. I walked into the Willy's bikes to pick up a trailer I was covered in grease because I've been working on the same vehicle I intended to tow to Phoenix. I was wearing old clothes because I was working on an old vehicle. I was treated as if I were a bum walking off the street. They were rude told me my debit card was a gift card I showed in my bank account on my phone they didn't care. The owner of the bike shop which also is a U-Haul center in San Fernando told me that it's a gift card as a prepaid card will get your card and put it right in my face and I had to tell him to remove it from my face. You machine would not accept my card according to them they were posting my card everywhere. I went and got my fiance came back when she use her card they said her card didn't come back right either but they did some things to make it work unlike mine. When they posted her payment my card was charged $306 and hers was charged $86. This came out to $392 which the receipt didn't show the receipt showed $341. Once I got the Phoenix and the Uhaul owned operation and 6600 West Bell they were much more professional and remedy of the money problem. And I'm certainly thinking about never using Uhaul again after being a customer since the early 70s having used U-Haul over the years for many things. Extremely disappointed with the unprofessionalism in the way that I was treated

Angelo S.
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Doesn't open till eleven o'clock he didn't get there unit almost twelve then I ordered 4×8 he said they dont make them I seen a couple on the road , then the trailer lights were shorting out through three states because of rain , I'm supposed to go back and do this one more time before Christmas I think I'll use Budget

Teresa B.
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Customer did not leave a comment.

Istvan P.
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Chris S.
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Might be tough to find parking.

Edwin A.
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Excellent and courteous service.

Lance E.
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No wait or stress.

Dan S.
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Customer did not leave a comment.

Gevorg M.
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Willy is a great person.

Martin L.
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Trailer was very dirty, The ratchets for the wheel hold downs were in need of lube-service, very rusty. The owner changed my rental price at the last minute. I had to chase both pieces of equipment. 26' truck and transport. Both were not available together or at the place I made reservation. Then I was told to return equipment to different places other than Anthem, AZ location. My storage unit is in Anthem, AZ with Uhaul. I was able to work that out. No one and I mean no one in California does their job-period. Everyone in Arizona is on the money. I put up with chasing the equipment because after 61 years I had enough of the complete lack of effort to their jobs by anyone in the California population. As for the Trailer price. Please check my reservation and credit as needed - Willy's bike shop scammer.

LETICIA C.
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Customer did not leave a comment.

Daniel K.
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Friendly help. Staff. Easy rental.

Tabari M.
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Have the hitch ball connectors for sale.

Margaret V.
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Shawna M.
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mark W.
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JOSE G.
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Kathleen J.
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Karl F.
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I can't think of anything. I was helped immediately, given full attention, and he was very thorough making sure the trailer I rented was secure and everything fully functional. He also made sure I had all the accessory equipment I rented and went through everything with me. Great experience!

Brandon D.
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We never received our blankets that we asked for. We were moved from one location to another because a truck was stolen so probably lost in translation but it was annoying. The trailer lights didn't hook up

Colleen B.
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we rented the truck to go from OC to LA. With the pick up place, we were over miles before we even arrived to the final location. It's a joke, you should at least have it as 125 miles instead of 70.

Jennifer R.
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Helped us get throughout one big bumps we hit along the way no questions asked

elvis G.
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the van rented was very clean & well maintained; however, it smelled very bad, i would recommend using air fresheners or something similar for future customers, thank you

JOSE C.
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Customer did not leave a comment.

James H.
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Jose A.
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Provide new units, these are old and very noisy.

James H.
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Customer did not leave a comment.

RAFAEL L.
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Customer did not leave a comment.

Chris B.
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Not that it's a huge thing but I was charged .10 cents more per mile then the website said I would be. I told the guy it quoted me as 10 cents less but he said it was a mistake and the amount he was charging me was the amount they always charged

valerie W.
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He was very helpful

SAAK L.
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Great customer service !! 9982728299199828 stars

Les M.
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Did not Like last minute cancelation from Canyon Country and drive to new pick up site.

lawry C.
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Customer did not leave a comment.

carlos C.
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nothing

joshiwa J.
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Willy and staff is always a pleasure to deal with and is always more helpful than any other location I've dealt with. Preferred location to rent from!!!

brandon D.
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Made me take the insurance when I didn't need it and the back of the truck was completely dirty.

JAY E.
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Check the lights and all mechanical items on trailers before releasing to customer. Lights did not work once we had our car loaded on auto trailer. Switch had to be replaced. The guy at the shop was excellent, however, I did ask before we went outside to load car if everything was ok and he indicated yes.

John H.
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So accommodating to our needs. Love dealing with all involved with UHaul. Called for several questions to headquarters, always got the answer we needed quickly. All telephone people were very very helpful. LOVE UHAUL. thanks for doing a great job.

Lou M.
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It doesn't get better. Guillermo has our business. Thank you.

Christine T.
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Customer did not leave a comment.

Ginger W.
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This is the second time I have rented form this facility. Friendly, courteous and professional. Thank you!

hyung L.
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Customer did not leave a comment.

Felicia G.
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Very Friendly Customer service the truck was clean & ready when I came to pick it up. I would defiantly use this service again.

Hrag K.
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Excellent customer service from Willy, definitely know how to provide excellent customer service.

MARIO B.
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Customer did not leave a comment.

RUBY B.
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Nothing

CEDRIC T.
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The salesman there was very helpful and accommodating.

ALEX V.
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Customer did not leave a comment.

joshiwa J.
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Excellent customer service very courteous always a pleasure to do business with

Kristine J.
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The rep was great! He was friendly, hospitable, and quick. I did not like the truck I was given though. It was not thoroughly clean in the inside and there was graffiti on it. Aside from the vehicle, the customer service was great!

Robert M.
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Great overall experience, will use this service again in the future.

Gloria M.
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Customer did not leave a comment.

Martin R.
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Customer did not leave a comment.

arturo V.
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Chris G.
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Alfredo O.
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RONALD S.
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Have uhaul honor their contracts. I had a reservation for a trailer. Even got a confirmation call from the pickup dealer. The very next day i went to PU the trailer and was told not only do they NOT have my trailer BUT if they did they would not honor the one way contract. WTF. Took me 4 hours of searching wih and without uhaul help to find the Willus trailer. U HAUL SUCKS. Thank god i dont have to get a trailer very often. Did i say uHAUL sucks. Sorry thought it had to be said again.

Michael B.
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Everything went well. The location is very small and a little hard to find mixed in with other stores in the strip mall. But, the customer service was outstanding.

KEVIN S.
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Customer did not leave a comment.

maritza O.
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I did the self service rental and the process took too long. I had to send the picture of the driver's license and self portrait picture twice. The process took 35min and 25min of that time alone was the verification. The code to unlock the lockbox for the key that U-Haul provided was wrong but there was a number to call and Scott was very helpful and resourceful.

ROBERTO O.
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Customer did not leave a comment.

Rosa O.
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Customer did not leave a comment.

FRANK M.
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Customer did not leave a comment.

ERIC S.
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Customer did not leave a comment.

ERIC S.
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Great service.

thomas T.
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Horrible experience with Uhaul in Agoura. I had an email confirmation of pickup at that location and had called 3 times to make sure all was set. Received an email the night before the scheduled pickup after 7:00pm when I had already left work saying the trailer was available for pickup in Sylmar. We lost half a day work and are very unhappy with the whole experience.

Celine D.
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Friendly staff

TADIRA V.
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The service was excellent and the workers were cordial and very helpful. Thanks.

JOSE Antonio Q.
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very friendly people service is professional and neat

No reviews have been submitted for this location.

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