Customer Reviews for Willy's Bikes
(U-Haul Neighborhood Dealer)

439 reviews

11968 Foothill Bl   Sylmar, CA 91342
(Terra Bella St)

(818) 834-4565

Location Hours

  • Mon-Sat: 11 am - 7 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(818) 834-4565

11968 Foothill Bl
Sylmar, CA 91342
(Terra Bella St)

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 7 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Adrianna R. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

First L. 
Rating:
1.0

when I was finished loading the truck, it wouldn't start. The battery was dead. I was still at my old house and my car was there with jumper cables. I used that to jump the truck. The transmission light was on the whole time and it felt like the vehicle was going to shut off any minute. The suspension on the truck was terrible. Every little bump made the truck pull from left to right. The passengers mirror was crack 3 ways vertically. It was very difficult to determine what was on my right hand side. This was the worst move ever due to the quality of the vehicle. I think it is insane that I paid so much money for heap of junk.

Delfina H. 
Rating:
4.0

Customer did not leave a comment.

Ana M. 
Rating:
4.0

Great family shop. Been coming here for years!

Kennth B. 
Rating:
5.0

Stephanie and Willy is such a delight! They are so patient, courteous, and attentive. I am definitely referring this location to my family and friends!!

MARIO H. 
Rating:
5.0

Very helpful and professional how costumers should be treated

Jacl L. 
Rating:
5.0

Great family own shop!

Kennth B. 
Rating:
1.0

Willy said the gas tank was 1/4 full. got on the road and the gas light came on. Was not a 1/4 full.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Great service, Friendly and helpful

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

JACOB Q. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
3.0

Customer did not leave a comment.

ruben A. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Friendly and helpful!

Victoria K. 
Rating:
3.0

Have an easier and quicker after hours contact number and ensure the self return process doesn't have any issues, which it did. It took me 40 minutes to return, because an “error” happened after step 5 and the customer service line was 30+ minutes. Not a very safe area to have to linger around in. The back parking lot had several groups hanging around drinking alcohol.

Lucas Emanuel B. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
3.0

Had to pick up the 6x12 trailer on my own , and still had to pay a arm and a leg not satisfied

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Darryl E. 
Rating:
5.0

Friendly people.

Werner G. 
Rating:
1.0

Extremely hard to find. Extremely tight parking lot for driving a trailer or a large vehicle. No clear signs to where the drop off is. Location wasn't open at 11am on a Thursday.

Brannon D. 
Rating:
5.0

Customer did not leave a comment.

Armen K. 
Rating:
5.0

Customer did not leave a comment.

Lydia G. 
Rating:
5.0

Customer did not leave a comment.

ANDRES G. 
Rating:
4.0

Customer did not leave a comment.

SHANICE S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ALFRED A. 
Rating:
5.0

My experience was excellent, I would definitely continue to rent from Willy's Bikes. Family business they saved me money. I would bring my bike here when I need any services.

NOELLE K. 
Rating:
5.0

Customer did not leave a comment.

TIGRAN D. 
Rating:
4.0

Customer did not leave a comment.

HANS D. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Great customer service! Thank you!

ANDREI M. 
Rating:
3.0

Customer did not leave a comment.

WALTER F. 
Rating:
3.0

I would recommend this location only if looks more visible, from the outside of whole parking lot. I had to do unnecessary turns because of lack of signs or posters of this business. I also wasn't satisfied with my waiting time while I was outside of this location they opened at 11:00am I arrived there about 10:00am. staff was very helpful when they Attended me. No complaints with this.

Walter F. 
Rating:
3.0

My reservation was for Tuesday, December 14, 2021 at 11:00 AM and the location wasn't open nor did anyone show up until around 11:30.

DARREL C. 
Rating:
5.0

Customer did not leave a comment.

ANDRES J. 
Rating:
5.0

Customer did not leave a comment.

Josue L. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

Hugo C. 
Rating:
5.0

Smooth convenient and Willy was great!

DONALD F. 
Rating:
5.0

Cupcakes.

OLGA V. 
Rating:
5.0

Customer did not leave a comment.

LORENA V. 
Rating:
5.0

Customer did not leave a comment.

Satnam L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
4.0

it was fine

Steven M. 
Rating:
5.0

Customer did not leave a comment.

JON M. 
Rating:
4.0

Customer did not leave a comment.

ALVA D. 
Rating:
5.0

Customer did not leave a comment.

SONIA F. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
1.0

My reservation was moved to an earlier date meaning i had to use more than one card to pay for ly u-haul. The guy that helped us told me i was able to use the card and was able to fo this with my transaction. When we got there someone else helped us and we werent able to use 3 cards. I confronted the man that we spoke to on the phone and he said that he didn't tell us this. So since we didn't have enough money we werent able to pay for insurance. When i asked him if we can get it later he assured us that he we can get it on the friday when i was able to get it to just call u-haul customer service. When i called customer service they told he he lied and that i wasn't able to get the insurance. If i had just payed for everything at my original uhaul location and reservation date i would have had enough funds to pay for everything instead of rusk my trip without the insurance we planned to purchase. I was told that the district manager of that location would get in touch withe and its been a week and haven't heard anything from him.

Luis P. 
Rating:
1.0

They didn't provide drop off address and instructions. They said U-Haul will call, but it is very inconvenient to wait for someone's call when you are moving your whole house especially when you don't know when they might call, so I missed the call which is my mistake for not hearing my phone, but I think all the options of drop off could have been provided when I picked up the truck. When I check out the rental as a guest, there is no way for me to log into my account to look up how to return my truck on the U-Haul app. Then when I try to open an account using my phone number or email, it won't let me create an account for some reason. I hate reviews but whatever.

Dush D. 
Rating:
5.0

Very easy pickup, but the appliance dolly was not included.

Jeremiah B. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

FLORENCIO G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

RODRICK A. 
Rating:
5.0

0pen early 4 pick up

JESSE GULLERMO O. 
Rating:
5.0

Customer did not leave a comment.

RUBEN O. 
Rating:
5.0

Very Friendly and Pretty cool that it's a bicycle shop that rents Uhaul!

RIGOBERTO F. 
Rating:
5.0

Customer did not leave a comment.

SHAHEN P. 
Rating:
5.0

Customer did not leave a comment.

RAMON B. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Not sure where all these reviews come from; But if he told you to wait because he has another small business to run. Let him. You do know they only make like $8 something and change on a rental right? Versus his bicycle business. Small business right now are hurting and for you to leave a review like that you really must have bad compassion and understanding. Willy and his family are the absolute best. Such a beautiful thing to see a small business like this thrive for all these years. I have been a long term customer and have been here since they opened 20 years ago. Keep up the good work guys! Don't let negativity put you down.

DEXTER J. 
Rating:
5.0

Owner and daughter were very kind. Not too sure if all these negative reviews on here are for the right dealer but I had no issues. The young lady even helped me uploaded my license pictures. Since i am not too tech savvy. Overall great place. Will be renting from them again soon.

EDWARD W. 
Rating:
1.0

The store owner was late opening up, did not open until 11:20am. I introduced myself explaining I was there to pick up a truck. Before I can get to the details he shut me down by saying g that he does not have a connection with the U-Haul system, adding that he was on the phone with”them for an hour already, that I would have to come back after 1:00pm because he was “hoping it would be up then!” I asked him if I called them because I had just got off the phone with U-Haul. He said that I could try but he can not do anything about releasing a truck. I had been dropped off away from my home of 16 miles, I told him that and he had no interest trying to help me in anyway. (He was rushing to open his bike store which was obvious to me his priority) I tried showing him my reservation code wihich I May add I made about a month prior to the pick up date. Once he realized I had a reservation he said “well you should have told me that from the beginning!” My experience with him was unbelievable, I arrived at the location at 10:30am, waiting so that I can get on with my day because I had to load my hired movers at $55.00 an hour., I had left for 5 minutes to a take out place right next door because I had to use the bathroom around 10:35 am. Upon my return there was a customer whom was there waiting to see the bike owner to fix his bike. Because my issue at the time was un-resolvable. He took care of that customer first, that customer took about 40 minutes untill they finally walked out the door. I was not checked out and on my way until @12:00pm Putting me an hour behind. I scheduled my movers to come at 11:30am, and were paid while I was waiting for my truck a half an hour away from my move site. The experience was very frustrating as I had a U-Hall “representative” unable to communicate with me properly, while not taking any accountability for his rush to position himself as a “unable to help you at this time” set mentality. I remained cordial a d polite the entire time, while burning up inside knowing that I had absolutely no power in this arraignment. I would never ever suggest that anyone go to this establishment to rent, pickup, or do any business related to U-Haul. It was obvious that his priority was to manage is bike shop put all other business in the back burner.

RAUL C. 
Rating:
3.0

Customer did not leave a comment.

Aaron B. 
Rating:
1.0

I got charged twice first was for the total agreed on the receipt of the day I rented the uhaul and the second time I got charged was 3 days later for additional 58 dollars when I returned it exactly how I had gotten it. Never going back there again.

GABRIELA C. 
Rating:
3.0

The drop off was online, pretty easy to do. Taking a few pictures, park in a good spot, drop keys in the box. The shop staff arrived as we were leaving and made sure they new the 26' was in the back parked taking up 4-5 parking stalls. They said everything was fine, asked if all was well with the truck and wished us a good day

KALISHA W. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

LA to Phoenix round trip car transport, got it done!

paul G. 
Rating:
5.0

Quick and professional service

byron C. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Stephanie was very thorough and very nice.

diane L. 
Rating:
4.0

Customer did not leave a comment.

Saji P. 
Rating:
5.0

Very nice

john A. 
Rating:
5.0

Customer did not leave a comment.

yunior G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa V. 
Rating:
5.0

Really nice family run business. Service was great, staff was super helpful. Would drive out of my way to us this location again.

Jae L. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
4.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Customer did not leave a comment.

Simonas L. 
Rating:
5.0

Customer did not leave a comment.

Yvonne A. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Arman G. 
Rating:
5.0

Everything was great! Great customer service!

Noemi B. 
Rating:
5.0

Customer did not leave a comment.

Roman T. 
Rating:
5.0

Customer did not leave a comment.

Jose J. 
Rating:
5.0

Great experience! Went to another place in Glenoaks and they were so rude. They didn't give me the time of day. So looked up on google to see what other places are close by and found a place called Willy's Bikes... The owner and his family are so nice, and honest. The lady who answered the phone was so sweet and nice. She was awesome! I needed a truck asap and she took care of it. And told me all about process and the fees; Which I don't know why uhaul doesn't post it on the website. There is people still thinking it's only $19.95 haha. Can't believe people will leave reviews like this. I was actually behind a customer to make a reservation and the recent review sounded familiar...complete opposite of what went down......But I am not in no place to say....but that is wrong. It is so hard to find honest businesses now a days. And Willy's Bikes is the one! Keep thriving guys!

Hector G. 
Rating:
5.0

The staff at Mike's bike was most helpful and made everything extremely easy, thank you. Would definitely rent from here again. One recommendation is to make it more clear that the rental is located inside Mike's Bike because it took me a long time to find it.

Mei-Cheng C. 
Rating:
1.0

The guy in the store tried to double the prices of the rental because they thought they could swindle us. Then when i told him that the rental was reserved he said that there was a promotion he wasn't aware of trying to lie about it. He was very rude and when confronted about trying to make up his own prices grew became very upset and aggressive with hours attitude.

Manuel G. 
Rating:
5.0

Customer did not leave a comment.

Willy G. 
No reviews have been submitted for this location.

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