Overall great experience.
Joshua J
Customer Reviews for Wiltshire Hotel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location wasn’t my first choice. It was out of the way for me, but it was an easy in and out. Located on a main route.
DAVID SExcellent service !!
Rachel FThe gentleman who checked in the 26-foot truck on the return was very helpful and understanding.
Robert AI've used this Uhaul at the Wiltshire Hotel nearly half a dozen times, and they are the best around! They're always helpful and very polite. I will use them again and again, even if we have to drive a few more miles to their location.
Harry WAbsolutely nothing I had a wonderful experience with your services.
shawn rThe uhual check out experience was easy and I was in and out in no time at all. The gentleman who ran the desk was very nice and professional. I had a minor issue and called back and the same gentleman bent over backwards to get me sorted out and make sure I was very content with my experience.
Cory CThis place was the most friendly, professional and helpful. Would recommend this facility to anyone.
BRIAN DThe U-Haul representative, Immer, was excellent. He did a great job in making sure we got everything we needed. More U-Haul employees need to be like him! We were supposed to rent our truck from Chambersburg U-Haul and when we checked they couldn’t guarantee our truck would be available. To make sure we had a truck we had to drive an additional hour to Breezewood and back. The representatives at the Chambersburg location could care less about customer service. This was the second time in recent years that this location had our rental screwed up. This location is poorly run and gives U-Haul a bad name.
Robert HThe owner was extremely nice!
charles hRented a 6 x 12 enclosed trailer. Worked great.
MICHAEL HAmazing customer service. I would definitely rent from this location again.
WINCK DOwner was a very nice man and made my experience wonderful.
Amber MImmer was amazing to deal with. Will forever use him for my moving needs.
Victoria LNothing, the gentleman that helped me was extremely helpful
PATRICK DThis was the greatest Uhaul experience of all time. The ramp came down, the bike went in, and off I went. Craig helped a little. Wiltshire Motel Uhaul Rental was excellent.
Nathan CHe was the most pleasant person I've ever dealt with in my life
Bryan kThis man deserves an award he went above and beyond so I could do what I needed to do. I am so thankful that there are still people in this world who will do awesome things for others. God bless him and U-haul for being available.
bruce bGreat service and explained all perfectly. Great help. Thanks
Pierre AThe owner was absolutely amazing. I had some trouble on my end and he was more than willing to accommodate. He goes above and beyond for his customers, you become his number one priority the minute you walk through the door. I would recommend his business to anyone hands down. The ease of dealing with him was second to none, even though things were hectic on my end he was assuring and helped me and my family figure it out. If you want to rent a U-Haul in Bedford county, he is the man to see.
Felicia WGreat service!!! Highly recommend
Paula MThe Service, at this location was outstanding
STEVE LThe man at the Wiltshire Motel U-haul location was absolutely wonderful, much better than my previous previous U-haul experience at the Everett location. The entire transaction went very smoothly and the proprietor was very helpful and gave me some good suggestions. He was not only interested in making extra money, he truly seemed to be trying to save me money any way he could. I would definitely recommend the Wiltshire Motel U-haul location to anyone and would definitely use them again the next time I am in need of a moving truck.
Brandon RThe owner manager was very polite and helpful
Sara AEverything was executed perfectly from start to finish.
neisha cAwesome experience professionally handled the man and woman were awesome ppl thks
edward hAfter a very stressful move, dropping off the truck was wonderful. The gentleman there is so nice and friendly.
christopher kThey were great to deal with at The Wiltshire Motel. Very friendly and very professional.
Kerry RThe gentleman are you extremely nice and friendly. Very helpful. Overall a pleasant surprise at the end of a very stressful move.
Christopher KThey do their best to satisfy the customer.
JAMES EHe was very nice nice to work with. It’s my second time dropping a truck off there. Both times he was kind and personable. Thank you
tim BCustomer service was excellent. I will definitely use them again!
Debi IThe gentleman was very helpful and kind. He followed up with phone calls and I would recommend this location!
Tim BThe gentleman that helped me was very professional and kind. He answered all my questions and was very thorough with everything that needed to be done. He made sure I had a pleasant experience with the entire transaction. Thank you sir. Stay kind and I would definitely recommend this location to anyone.
Christina HGreat service
Peter WOwner was wonderful and very helpful.
Jewel CThis gentleman was very nice and helpful
Kenn HOne of the best experiences with a UHaul location. Mr Palacios was most helpful , kind and accommodating for all questions and helpful throughout the process. This is the second ¹time I have used this location. Once returning and this time rentiing out. A++ experience and management. Highly recommend!
Sarah HVery friendly and informative would recommend to anyone looking to rent a Uhaul .thank you for the excellent service.
Ginger MVery pleasant experience, very polite employee
Edward PRates in the north are ridiculous Uhaul needs to redistribute equipment This type of business is highway robbery I am totally dissatisfied with uhaul
Christian HThe owner took very good care of me with this rental. Made reservation more than 2 weeks out but somehow didn’t have a truck within 75 miles of me.
Kelly HThe gentleman there is always nice and helpful.
Sharon PThe owner was very kind and accommodating. Thanks
Becky CGreat location for a small town in breeze wood Everything went smoothly
Omar BConvenient , avaiable and friendly.
leroy oNothing but excellence as usual!
brandon hThis rental location is excellent! Go out of their way to accommodate your moving needs every time!
brandon hThey we're convenient, kind, and helpful! They also gave me some advice, and took good car of there vehicles!
brandon aThe gentleman who checked me in was very friendly and professional. He took the keys, did a quick inspection and had me n my way in a very efficient manner. Excellent customer experience!
Shawn HThe owner was very helpful through the whole process. I was running behind schedule, I called him and had no problem with me being back a hour later then I was scheduled to be. Very respectable man to deal business with. I highly recommend dealing with this owner in Breezewood.
Matt SWent above and beyond to help me. Great service. Great guy.
WILLIAM WGreat customer service , accompanied all our needs thank you again.
tyler wImmer the owner was fantastic. I truly enjoyed dealing with him and will use their service again.
Stephen MGreat customer service!
andrew wNo boxes were available.
Thomas LThe truck was ready to go the agent went above and beyond expectation to help me out including waiting an extra half hour for me to return the equipment even though they have a night drop to return keys
Douglas LLocation and manager were fine. Problem was that truck I reserved was not available as promised by U-Haul. This caused us to use a smaller truck and had to make multiple trips between locations. This doubled the mileage charge, increased gas usage and added an additional two hours of labor time for people helping. Very displeased that U-Haul would commit to a certain vehicle size and then fail to ensure it was available to time of rental.
Clifford FI scheduled a U-Haul pickup at 8 received the email and text saying it was reserved and ready to be picked up. However when I arrived at 8 to pick it up and found out it wasn’t ready, I called U-Haul customer service to find out that they had screwed me over and I could t get it til 10. However the highlight was when I talked Immer the gentleman who owns this establishment, he took time out of his day to get me on my way at about 8:30. Long story short I will not rent from U-Haul anymore. From now on my business will go to Penske. A little more pricey but at least they know what they’re doing when they schedule pickups.
Travis BMr. Palacio was wonderful and extremely helpful! My original reservation location was unable to fulfill my reservation, and provided no notice. They referred me to this location and from the initial phone call to the return of the truck, the owner of this location was courteous, kind, calming, polite, professional and most of all sincerely amazing. The location is great and his friendly and professional qualities turned this otherwise stressful experience (since uHaul original location did not even call to tell my they had no truck, and then my reservation was moved to q town 2 towns over) into a really friendly and positive experience. To improve customer service uHaul should ensure their 3rd party vendors make contact when they cannot fulfill a reservation. In addition, they should commend places like the Wiltshire Motel, specifically the owner Mr. Palacio, for going the extra step for customers to help them keep faith in uHaul and keep business within the uHaul company. Otherwise I would have had to rent elwewhere. Please extend my message and my gratituse to the Wiltshire Motel team, and Mr. Palacio.
JILLIAN W