The truck was ready to go the agent went above and beyond expectation to help me out including waiting an extra half hour for me to return the equipment even though they have a night drop to return keysDouglas L.
Customer Reviews for Wiltshire Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location and manager were fine. Problem was that truck I reserved was not available as promised by U-Haul. This caused us to use a smaller truck and had to make multiple trips between locations. This doubled the mileage charge, increased gas usage and added an additional two hours of labor time for people helping. Very displeased that U-Haul would commit to a certain vehicle size and then fail to ensure it was available to time of rental.Clifford F.
I scheduled a U-Haul pickup at 8 received the email and text saying it was reserved and ready to be picked up. However when I arrived at 8 to pick it up and found out it wasn't ready, I called U-Haul customer service to find out that they had screwed me over and I could t get it til 10. However the highlight was when I talked Immer the gentleman who owns this establishment, he took time out of his day to get me on my way at about 8:30. Long story short I will not rent from U-Haul anymore. From now on my business will go to Penske. A little more pricey but at least they know what they're doing when they schedule pickups.Travis B.
Customer did not leave a comment.brandon H.
Customer did not leave a comment.Mohamed E.
Customer did not leave a comment.ann S.
Customer did not leave a comment.howard S.
Mr. Palacio was wonderful and extremely helpful! My original reservation location was unable to fulfill my reservation, and provided no notice. They referred me to this location and from the initial phone call to the return of the truck, the owner of this location was courteous, kind, calming, polite, professional and most of all sincerely amazing. The location is great and his friendly and professional qualities turned this otherwise stressful experience (since uHaul original location did not even call to tell my they had no truck, and then my reservation was moved to q town 2 towns over) into a really friendly and positive experience. To improve customer service uHaul should ensure their 3rd party vendors make contact when they cannot fulfill a reservation. In addition, they should commend places like the Wiltshire Motel, specifically the owner Mr. Palacio, for going the extra step for customers to help them keep faith in uHaul and keep business within the uHaul company. Otherwise I would have had to rent elwewhere. Please extend my message and my gratituse to the Wiltshire Motel team, and Mr. Palacio.JILLIAN W.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.CHRISTOPHER A.
Customer did not leave a comment.kenny H.
The store in Everett, PA, was where I was supposed to have taken the trailer. They "had no room." I saw much room! She was nice. He was curt. One of them said to go to Bedford, PA, or Breezewood, PA. I chose Breezewood, PA, whose owner was very polite and accommodating. I have had trouble with Everett, PA, before on a different matter. Everett, located pn 4th AVENUE, not STREET. The Breezewood owner was wonderful. I highly recommend him!!!John B.
Attendant at the motel was very accommodating and friendly. The return process could not have been easier. I would definitely drop off here again!Thomas S.
Great customer serviceJoshua J.
We have dropped off three UHauls at this location and the gentleman, Immer Palaciaos, was extremely polite, professional and accomodating. He helped us resolve charges that were made by the system that were not warranted along with his Supervisor Ryan. They are an asset to your business and should be commended for their outstanding Customer Service mindset! Thank you Immer and Ryan!JEFFREY O.
Super job Femir at Wiltshire Motel! Would highly recommend him. I will be back for uhaul from him again for sure!!!DOUG E.
The renter was amazing. He was so polite and helpful. I have never had better service than I did with this renter. He was absolutely awesome.BRANDON R.
Not much to improve ,,,, the truck was in great shape and filled with gas. The rental agent was very easy to deal with and pleasant. Keep up the good work.CHARLES K.
Super nice , came right out to truck and helped with everythingDAVID M.
It was so easy to rent from UHAUL in Breezewood. I was in and out in less than 30 minutes. Very flexible and helpful staff. I picked up a 12' trailer in front of the Wiltshire Motel and was easily on Rt 30. Very friendly too.Cheryl A.
Gentleman there was very accommodating.john O.
Customer did not leave a comment.Joseph C.
We absolutely loved renting from this location. The owner Immer, went above and beyond to accommodate to our needs. He certainly is a wonderful guy with a well run u-haul company! Will always use this location, moving forward!Cheryl A.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.jason G.
Customer did not leave a comment.mark B.
Everything was magnificent!BRANDON H.
Very friendly.brian M.
Customer did not leave a comment.emily S.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.Tyler R.
Customer did not leave a comment.lee W.
Customer did not leave a comment.Harry W.
Very quick service and extremely helpful. I was very satisfied with my experience hereAkil B.
Customer did not leave a comment.KELLY C.
Nothing, very helpfulMichael T.
Very good service. No need for improvement. Service was excellent. I will be doing most of my u haul rentals from this vendor in the future.....neisha C.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.James H.
Customer did not leave a comment.Darrell S.
Customer did not leave a comment.Qayum K.
The manager was very professional as well as personable, something very rare these days.david M.
Customer did not leave a comment.garnet E.
Customer did not leave a comment.blair S.
I have rented many times over the years and always have a good experience. However Mr Palacio I think was his name was the best ever. What a helpful and truly nice man. Made it such a pleasure.William B.
Because of the GREAT service I recieved here I will be a U-Haul customer for life. Your representative went out of his way to assist me and my family in a very difficult situation. His professionalism and personality turned our major emergency into a rewarding and happy event. We were able to get on our way safely and quickly in one of your vehicles and even had personal assistance from your representative. He is a jewel and definately has made me a more-than-happy customer. I just cannot say enough good things about my experience. Thank you.george W.
Not really sure because, the office manager â€œImmer Palciosâ€ at this location was very thorough. All the things I needed and concerns he answered. The total experience from Start to Finish was Exceptional. He even had a phone charger I could use durning my transaction. What great service and location and that will Be my go to stop for U-Haul rentals or hotel business for me and all My family. Thanks so much. Very Happy Customer Bruce & Donna Hummel.Bruce H.
Customer did not leave a comment.Clifford S.
Customer did not leave a comment.Troy P.
Customer did not leave a comment.Misty B.
Stop renting uhaul The call and caused me out because I returned on the app and dropped the keys in the box Also threatened to bill my card again because he wanted me to come back to bring blankets insideBrian F.
Nice personfrancisco V.
I would highly recommend this location to others looking to rent a Uhaul vehicle for their moving needs. The gentleman at the Wiltshire is friendly and courteous, and has a smile that lights up the room. We had a very pleasant experience, and will use this location again. Thank you!penny F.
Customer did not leave a comment.craig D.
Everything was very nice.dan S.
Customer did not leave a comment.jay H.
Customer did not leave a comment.Elizabeth B.
Nothing. Owner was very polite, courteous and professional.daniel W.
Customer did not leave a comment.Sarah F.
Customer did not leave a comment.Chris P.
Very professional and extremely helpful in securing a truck for us on a busy weekend.ronald K.
Customer did not leave a comment.Mark M.
Nothing very pleased with the experience thank you very muchrobert B.
A manager of this location was awesome, really friendly and kind personsamson P.
Poor ownership, poor equipment, bad service, would not recommend anyone to go to this place to get anything picked up. I'm very upset and disgusted.Jim M.
No choice in drop off.nancy B.
Scary looking hotel with the doors to the office locked.lloyd H.
Customer did not leave a comment.jarrett E.
Thanks for being there.Very professional and very convenient location.kames D.
Customer did not leave a comment.Carl M.
Customer did not leave a comment.Cassandra T.
Mr. Palacio was friendly and quite helpful. We appreciated him assisting us after our original drop off location turned us away.Adrienne E.
Customer did not leave a comment.Diane B.
Very professional gentlemen.Thanks U-hauldonnie B.
Customer did not leave a comment.Pamela C.
They went above and beyond to ensure our U-Haul experience was a great one. I can't say enough good things about how well they treated us.William S.
Customer did not leave a comment.brenda W.
the gentleman who helped me provided excellent customer service and would highly recommend his location.Robert B.
the inside of the truck was dirty and the back of the truck had a lot of sawdust in it. they were very helpful at the location.Kevin W.
Customer did not leave a comment.Tyson W.
Customer did not leave a comment.german R.
Very kind, professional, and great customer service.Heather R.
Immer Palacios went above and beyond to help my husband and I with our needs. We actually initially contacted a different place where their customer service was awful and we walked out, but Mr. Palacios and his kindness and graciousness towards us made up for the bad experience with the other place. I would recommend anyone to deal with this UHAUL place anytime!!! Again, thank you Mr. Palacios.rose J.
Customer did not leave a comment.Becca C.
Customer did not leave a comment.tracy K.
Customer did not leave a comment.David W.
It would be better if the man helped unhook the trailer.robert B.
Charged me 17 dollars for tank not being at 7/8 when I stopped and put gas into it and made sure it was where it was supposed to be I called them that evening and he said that it wasn't and that they had to charge me I have used uhaul and this location to pickup and return I hope that 17 dollars was worth it because that won't happen again thanks JeffreyJeffrey L.
Customer did not leave a comment.Lisa B.
Nothing every thing was good the manger was very helpful would rent againDennis C.
He did a really good job explaining things.Jean C.
Very professional and very convenient location.Thanks for being there.lonnie L.
Customer did not leave a comment.bryan M.
Professional and convenient location.Thanks u-haul.Very good experience.daisy D.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.TIFFANY F.
Very convenient locationt.Thanks.pimnt A.
Customer did not leave a comment.Diane B.
Very satisfied.ThanksBENJAMIN R.