We arrived at 8 am to pick up the vehicle and no one was there. We were able to get the truck until 9:30. I ordered pads and a dolly and they were not in the truck. I was told by the store owner that U-Haul did not notify him of a rental. He was not aware that anyone was coming to get one until he saw the unit was activated at 8 that morning. There was a lot of inconsistencies in the communication. I still have not been reimbursed for the pads and dolly that was not in the truck and had to pay an extra $150 when I returned the truck. The miles from the house to apartment is a total of 92 miles. I was charged for 200+ miles.
Courtland H
Customer Reviews for Wing Dat 2 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one on premise
KEVIN GAll went good. Dexter was helpful with all he done to help me with the rental.
James CEverything was great… nice truck easy to drive, cool a/c … great experience 👏
Sharon HThe truck was there and functional. However the truck was dirty and the gas tank was empty.
Jonathan GThe truck only had 34 miles until empty when I received it and it didn’t have cruise control. The pain in my foot and shin were immense during the trip.
Sean HVery convenient to my residence, and dealer was very accommodating
Colette JIt was a great experience very professional service I'd recommend this to anybody in this location was very convenient for me
GERALD HYou can wait until the day before you would pick up the truck to tell them you don’t have a truck when you have made the reservations three weeks prior, this is totally unacceptable.
Robin B