Customer Reviews for Wing Time
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had a flat tire and the service guy was great!

Rating:

4.0

Get lighter aluminum trailers, that car carrier is heavy with nothing on it. Have strapping so that a car being carried can be moved back on the trailer taking some weight off of the towing cars back.

Rating:

1.0

I was told one thing I reserved two days only used a day then was charged extra 129. After I spent 100

Rating:

5.0

Owner was very helpful and equipment was easy to get.

Rating:

5.0

The gentleman and his wife that runs this business is very professional and polite ... I have no problem it was a great experience ... I would definitely recommend to a friend or a family member ... Overall excellent service..

Rating:

5.0

Great people!

Rating:

5.0

The customer service was amazing. Thank you for making all the steps super easy.

Rating:

5.0

Great job in helping us drop off the trailer. Super friendly. Looking forward to some wings. Thanks :)

Rating:

5.0

The worker there was super helpful and so sweet she was amazing I would definitely always recommend plus they are open on Sunday's which is the day I had to get a U-Haul and I was so thankful for that!!

Rating:

1.0

Better service handling

Rating:

5.0

Give military discount 10%

Rating:

5.0

Very nice and helpful people! The trailer pulled great and was in very good condition was very pleased with the outcome

Rating:

3.0

One of the four tires on the trailer had only 20 pounds of air pressure. It didn’t look bad until the trailer was loaded. I had to drive about 5 miles to the nearest air with what looked and drove like a flat tire. Once it was aired up, it maintained the air just fine. Tire pressure should be checked before the equipment is rented out.

Rating:

3.0

Nothing.

Rating:

3.0

He is in the corner of the strip mall with little singer but was a very nice guy.

Rating:

5.0

The Uhaul company it self need to do better with there reservations. Cause reservation was canceled and I was not notified. Cause the truck was unavailable at the original location so I didn't get truck I was supposed to get. I ended up getting something smaller

Rating:

3.0

These people gave me run around, I trying to move myself and my structure, need honest answers, didn't want to let me rent longer, made accusations that I could be sleeping in van, riding all over town for nothing? They had me bring van in early the second rental to be able to see it and extend days on it. Nope, told me it was already reserved abd and to turn it in the next day by 1130. I had drivers rear wheel cover off cause it kept losing 2 to 4 lbs air every other day and couldn't get to valve stem with cover on it so left it off till returned. Both times I returned it, the cab and cargo area were cleaner then I got it the first time. They didn't even bring uhaul closer to there business when rented it, had to walk half way across parking lot to it? Woman lied to me first time telling me it was reserved and when I re reserved, I ended up driving away in same vehicle. I need honesty, not wishy washy transactions, I had/jave no vehicle of my own right now is why I rented? Not through those people again. The male was ok , the female is another story.

Rating:

1.0

This was the third location I was given before the drop off time which I just moved to area and therfore ended up being charged for an extra day which was unacceptable because by the time I realized there were no people to turn the vehicle into I was late. I will be contacting Uhaul about this.

Rating:

5.0

Great experience

Rating:

5.0

Vendor was very friendly and knowledgeable

Rating:

5.0

Nothing !!

Rating:

1.0

Very poor customer service! I will say, I picked my U-Haul up about 15 mins late then it took they guy at least 5-7 min to pull me up in the system (already had U-Haul reserved and pre-registered) which wasted more time. I was 36 min late returning and a lady called yelling in the phone about an extra charge because of late return. She couldn’t even hear me say I was right down the road because she was screaming in the phone! I definitely wouldn’t recommend.

Rating:

2.0

Employees did not understand usual phone check in and accused customer of lying to them and attempting to take truck. Truck was verified and checked out via app and uhaul personal would not hand over keys until 20 mins of discussion and explanation of how the app worked and that equipment was already checked out.

Rating:

5.0

Outstanding service.

Rating:

1.0

Make sure your customers are not told that when they return equipment early they will be refunded the money for “extra free miles “. We were told we would not be charged for the extra 100 miles if we didn’t use then. Those charges would be refunded. We will NEVER use U-Haul again because of this

Rating:

5.0

The lady who helped with the rental was friendly, professional and helpful!

Rating:

3.0

Uhaul app still sucks!!!!!! Waisted a 1/2 an hour on app and with Rep (on phone) trying to get my truck. Finally went inside business to pick up and was ready to go in 5 minutes. Sad that the app is worse than it was 2 years ago.

Rating:

4.0

Have an estimated bill available to compare charges.

Rating:

4.0

We had used the online app and because our time to pick up was suppose to be 12 midnight, it was put in as 13 noon. This location doesn't have anyone available until 10:30 . There was no one there to sign us in. We had to wait until 10:30. Having 12 am and pm instead of noon and midnight would elevate this problem. Other than that our experience was great!

Rating:

4.0

The equipment was clean and in good working order. Return was a breeze using the self return option. Only issue I had at all was when I picked up the truck. I did all the pre check in stuff online and when I got there it still took about 40 minutes to check in due to the lady checking me in was on a personal phone call the entire time. Every once in a while she would help me and then go back to her phone call. The guy Neil who worked there was very helpful when calling in for extra days added or when I had a question. Overall I would definitely use them again and recommend to my friends.

Rating:

5.0

Great customer service. Did everything possible to get us up and rolling. An asset to the Uhaul experience.

Rating:

4.0

Professional

Rating:

3.0

Cargo van was dirty

Rating:

1.0

These were some of the worst place to deal with or pick up a Uhaul. This couple were fraudsters. The mileage out was false; the gas quantity was false; they charged for an insurance I declined. I have reported them to American Express and requested that the charges be contested and request for payment be declined. I’m very sorry. Thank you.

Rating:

5.0

Offer money back when mileage used was far below contract mileage, offer discount for returning truck early and for returning it with more gas in the tank than required.

Rating:

2.0

Educate the man on how to properly rent a uhaul and to make sure equipment is clean before leaving the parking lot.

Rating:

1.0

I am so disappointed in the service. I didn't ask for insurance. I reserved the trailer and it said $49.90 plus tax. I called back and changed the time to pickup the trailer. I had to call because it wouldn't let me do it online. I spoke to Amanda to change the time to 12pm instead of 2pm only. I didn't want to add anything else. When I went to pickup the trailer the lady didn't give me and paperwork or have me sign anything. I thought everything was the same. When I returned it they said I didn't need to do anything. Again no paperwork to sign. They said I would get an email. When I got a chance to look at the email they charged me for the insurance I didn't ask for. If they would have given me a paper to sign or a receipt I could have adjusted it right then.

Rating:

3.0

Nice but came in real late to work

Rating:

5.0

Could not gain access to the key because Pad lock wouldn't open. Got the code from customer service and it still did not work. Had to cancel hired mover. Truly an inconvenience.

Rating:

3.0

It was an unmanned drop off.

Rating:

2.0

This was a lot in front of a bunch of stores. Apparently U-Haul is franchised to a chicken wing restaurant that is unmarked. A LOT of confusion. Also, drop off is do it yourself, but my disability also affects hand strength, making it difficult to twist the trailer clasp.

Rating:

5.0

This location had great service, friendly people, and well maintained equipment. The gentleman was very helpful, walked me through the whole process and helped me choose the best option for what I needed.

Rating:

1.0

I was told first 20 mikes free then after $1.09’a mile and that i took pictures before i left with it and when i return with the mikes and the gas hand after we put gas back in it. But yet was charged for gas and service fee. And was charged for all the mikes now in despute on the charges to bank account would. Refer no one to that location

Rating:

5.0

Great customer service

Rating:

5.0

Could you please send me a copy of my lease for the truck thank you so much

Rating:

3.0

Attendant was to busy to deal with me and I was told to leave the key and he would deal with it later

Rating:

5.0

all was good

Rating:

3.0

I’ve had a truck rental and I took it back 2 days early and I and never got a closing bill

Rating:

5.0

It was great.

Rating:

5.0

Neal was friendly and professionally. He got us in and out on drop off quickly.

Rating:

5.0

Neil was extremely friendly and efficient. The trailer was ready when I needed it and when I returned it he was worried about me getting wet in the rain. A very good experience.

Rating:

3.0

The truck was filthy. I felt rushed. Lost our discount because he wouldn't let me find and give him the address uhal.had sent me when I made the reservation for drop off in Riverview. He was rushing me and said he would just leave the drop off location blank and I could take it anywhere. That gow we lost the discount, because the discount was offered to drop off in riverview. There were service lights on on the dash, I took pictures of the service lights. He rushed me through the pick up so, I didn't get to look at everything there. When I did try to access the check list online, my link had expired.

Rating:

5.0

Extremely grateful for the assistance.

Rating:

2.0

More training. The man was nice but he wasn’t present when I needed him to be to assist with my check in so I am getting charged for another day after repeatedly asking the wife was she sure I was good with just turning in the key to her. The process to reserve took was difficult. Still waiting on area supervisor to contact me about the mess up on the extra day charge.