Customer Reviews for Winks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Winks

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EDDIE H.
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JORGE H.
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JOHN CHARLES R.
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The entry to the nasty office had a pile of dog crap at the foot of the steps. The office smelled like wet dog. The lady was rude and argumentative. That person should not be allowed to interact with the paying customer. I was so upset when I left that u-haul I swore I would not use that place in Pampa again. That lady made the entire u-haul experience very disappointing. I demand she be coached on how to treat her bread and butter customers with respect. I will be calling to complain also. Terrible! Just terrible treatment by a u-haul franchise.

Daryl A.
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Michelle S.
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Byron W.
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rusty R.
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Sheri D.
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Gary J.
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I really liked the virtual experience. I received it and returned it virtually and it was alot quicker than in person

Brenda S.
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The lot is too small to maneuver without help for safety.

Linda E.
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Terry is an amazing employee. She taught me and she got me through the whole trip. Kudos to Terry in Pampa TX.

Waylon H.
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Vicki B.
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Terrie the u- haul agent was GREAT very friendly and helpful will use and recommend this location to everyone.

Danny R.
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Cumbersome drop off requirements on my phone, after a day of exhausting moving customers just want it to be over with

CHERYL M.
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Hours on the door were incorrect (open @ 10 am but didn't open until 10:45) Tried calling phone # on door & no one answered (left 2 different messages). Finally someone returned my call; upon meeting the representative, it took me 25 minutes to get information into computer (still didn't get everything and they had to call me back the next day & was already on the road). After getting info into computer the representative didn't know how to hook up trailer so we had to do it. Will not go back to this location again!!!

Brandon F.
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Philip E.
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Gina D.
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I showed her were my truck leaked,and my beds got wet,my clothes got wet,and no discount at all,now I have to get my mattress clean,all my clothes dryer clean,very unprofessional

Larry M.
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As a first time user of the Mobile Pick Up, or whatever it's called; I had a terrible experience. After calling and speaking to three customer service assistants, and being on hold for over an hour and a half, I finally got in touch with one person who was actually a Godsend! I believe her name was Veronica, but am not sure. I wasn't aware of having to have an app downloaded, until she walked me through the steps. My move started late, and almost didn't happen at all if not for her. I strongly suggest you advise future customers the ENTIRE process. Thank you

richard B.
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DANNY T.
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Tisha D.
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Tracie S.
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THERESA R.
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Rhonda W.
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rita S.
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Charles H.
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I had a good experience overall.

Cheray W.
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The girl was rude, unprofessional, unhelpful when backing the trailer. The original drop off was at car quest which closes at 12 noon. I tried to do the self dropoff but couldn't get the trailer undone due to the weight of it .So I called the winks drop off and she was no help. I finally got so frustrated I just took to the winks drop off. She was of no help on guiding me back into a space. Finally she just said pull it up in front and drop it off. She would get her husband to move it. We finally were able to unhitch it and I left.

Jena F.
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Computer problems made the process very slow.

jennifer W.
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Karen C.
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susan B.
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Check in was very quick and the staff was very pleasant to deal with.

Alyssa P.
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Rene L.
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William G.
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Michael A.
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David D.
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There were no personnel to disconnect the trailer and take possession. We backed it into an open spot and disconnected the trailer at the request of the girl working there. Other than that one problem, we were very pleased with everything else. Thank you!

Beth G.
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Kimberly H.
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Alicia M.
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Justin H.
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CRISTEN W.
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Roy R.
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Everything I needed was taken care of and very professional!

William M.
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CHuck P.
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Kaylynn V.
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I love this little business and I love to keep it local. Great place and would recommend anyone for their Uhaul needs.

Robert P.
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EILESIO G.
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On time, clean, and very friendly. Already had the truck loaded with dolley and pads when arrived.

Larry M.
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Douglas R.
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Jack B.
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Michelle G.
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William M.
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Catherine N.
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Love using these guys the girl in there is always so helpful.

Jason B.
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Sweet girl working in the office...she helped me hook up the trailer and everything. I would go back for all my Uhaul needs!

Francisco F.
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Daryl A.
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Letha A.
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Jim K.
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the girl was really nice and helpful

Sheri M.
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Kenzie was very helpful and friendly.

Ron L.
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Super nice and easy to rent. Would recommend them always

misty M.
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STACI T.
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Sweet young lady in the office was very helpful.

alta R.
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Very friendly and personable.

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Great service

Larry C.
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Christian R.
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Bed was dirty with dirt and debris

rene H.
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No one was at the office .. a number left at door to call for drop off .. my mother as well rented u haul & had same problem about a year ago .. next day received a call to answer my questions.

Heather S.
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Carolyn P.
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Very nice and reputable. Would do it again.

John R.
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Michael F.
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davee S.
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Very convenient

christian B.
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We were sent to this location after being told there was non in our area our request for pick up was 24 and drop off 25 we ended up at a uhal in my area the 24 by back boxes for the store to have 6 that would fit my car... I've tried to call and complain due to we went a hr out of our way to pick up something we could have gotten right up the street I'm very unhappy with my overall show of uhal and when I called to complain I got called a bitch by the reprisinitve who picked up the phone this was over all the worst experience and I'm praying my last move becuse I don't want to dill with such shitty services again

Manuel V.
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Bobbie G.
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lonny R.
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Eddi M.
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Brock C.
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Jarrod W.
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The owner was not there. I called several times with no answer. I finally reached the corporate office, who directed me through at 3 connections before I was able to receive assistance

Brad J.
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JACK B.
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Very friendly and helpful

kathie D.
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Brandie T.
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Again, wasn't expecting us. But was quick to find reservation and complete paperwork.

david M.
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Johnnah B.
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stephanie M.
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Jeremy G.
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Rodney H.
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Dustin B.
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Karla M.
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Michael S.
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Jimmy J.
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Dropped off trailer with no issues.

Kerri R.
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Shawn F.
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LaNona W.
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Randy T.
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linda E.
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Easy access

Paul S.
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The truck had a cracked windshield that went into drivers view when sun shined on crack it was blinding me.

Lori H.
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No reviews have been submitted for this location.

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