Customer did not leave a comment.Sierra K.
Customer Reviews for Wise Buys
(U-Haul Neighborhood Dealer)
New Haven, MI 48048
Services at this Location:
- Mon–Thur10 am–6 pm
- Friday10 am–5 pm
- Saturday10 am–4 pm
- Sunday10 am–2:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Carl R.
Customer did not leave a comment.Jeremy N.
Customer did not leave a comment.Joann F.
Customer did not leave a comment.William B.
When I first got in the truck there was barely any gas in it. So we had to fill it up. The guy at the location said that uhal would reimburse us for the gas. I put 40$ in it on an empty tank. You jerks charged me an extra 18$ because I went 17 miles over? Yeah you suck, I was given a truck with no gas in it. Spent money on gas and you assholes charged me for 17 fucking miles? NEVER renting from you guys ever again. And then the people I dropped it off too were straight assholes too. Like now I sound like I have an attitude because I'm still in shock because of the service. THE PEOPLE AT THE GRATIOT LOCATION ARE RUDE Af!!Kelly F.
People were great and super helpful. The location was difficult to get in and out of. Trailer was a little dirty inside but nothing disgusting. Just potting soil spilled.James D.
My experience was very pleasant with the staff & customers service I just have a concern actually I am confused with the price tag or advertising?I saw your sign that advertised $ 19.95 rates I don't understand how this works or how apply it for me because I move some furniture from Chesterfield,Mi48047to Southfield,Mi 48033 average 70 miles & my bill was for $153 dollars. I just believe the $19.95 sign is misleading your rates-prices or I may be overcharged. Manuel Hernandez (313)495-8369 Mannyballpark@gmail.commanuel H.
I did not see anyone as they were closed.Shannon F.
Location for pick-up was great. I reserved the truck from Algonac Center. I was notified via phone that I needed to pick-up in a different location and that I needed to return to somewhere in Saginaw (not Midland as planned). This ended up being MORE miles than I was allowed (3 additional miles - so not a big deal).Robert N.
Customer did not leave a comment.Timothy B.
Service was excellent.Olando H.
When I reserved it stated that my first 39 miles were included. I only drove 37 miles and was still charged $25 for the miles I drove. Wish they wouldn't false advertiseBRANDON MATTHEW W.
The first truck they wanted to rent us was old and had a flat tire. The next was a new truck which should have been offered first since we were using it on a 800 mile trip, but is was dirty inside (found cigarette butts) and the underside was packed with mud.THOMAS C.
Remote pick up - all went well.Joel S.
Customer did not leave a comment.Antonios C.
Great service, great people. Super happy with my experience at the Wise Buys uhaul location.Christopher F.
Very nice people and close location will definitely use again.David T.
Waiting for a return call about an issue. Otherwise the service was goodTena R.
Very easy use of pick up and drop off online during off office hours. Would recommend and use againBrian P.
Customer did not leave a comment.Dawn P.
Customer did not leave a comment.ROBERT K.
the van was excellent shape. Full sizes GMC. Favorite and strong.Richard P.
We have rented several uhauls from different locations and this one was excellent in all ways!! Thank youJANICE G.
Nothing I can think of. The staff was friendly and helpful and when I need your assistance I will be back. Much thanks.John B.
Customer did not leave a comment.Alexanne S.
No improvement needed. Smoothest U-Haul rental experience we have ever had!!Clement P.
Customer did not leave a comment.Brenda K.
Customer did not leave a comment.Defauw C.
Very quick check in and check out. Decent price. Friendly employees. Terrible parking lot where the trailers were located.Michael P.
Customer did not leave a comment.Defauw C.
The front Right (â€œPassenger Tireâ€) was worn on the inside â€œbad ball joint or tie rodâ€ there were wires showing and it made me nervousâ€ I mentioned it and they said â€œI'm fineâ€ I tried calling U-hail customer service day on hold for 45 minutes to get someone that couldn't even understand me she wanted me to make an accident claim. Like are you serious right now? I hung up.Revin M.
Fast friendly service, thanks!Phillip P.
Customer did not leave a comment.Norm W.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.Leondre D.
Customer did not leave a comment.RANDAL R.
Try to adhere to your own terms of service, that would be a great place to start. Maybe not 55 literally 55 minute hold times. Maybe reconsider charging 55$ for gas for 20$ of gas and maybe have them assess the tank in person vs lying about the gas level and defrauding paying customers. I spent 147 $in gas driving 300 miles of I 75, then another 55 charge. Do the math, it's abusive practiceSean H.
The equipment was operational when it was installed at the rental pick up location. Halfway through the trip, the running/taillights on the trailer stopped working, (at night time while driving through the mountains in Pennsylvania).Daniel H.
Customer did not leave a comment.charles B.
Customer did not leave a comment.John D.
Customer did not leave a comment.Don W.
Customer did not leave a comment.Lori W.
Customer did not leave a comment.Don W.
Everything was good. All connections seemed to be in good order and the lights worked well. Simple pickup process with an easy return (drop and go). Helpful staff at this location.ERIC S.
Customer did not leave a comment.Duane D.
Customer did not leave a comment.Dallyn M.
The location and service was outstanding. I was not happy with the fact that I reserved a trailer online at the 31 mile in Romeo location but get a call at 7am the morning of my reservation and told I had to go pick it up at a different location 20 miles from my house. I have never seen a company that makes its customers run around to chase rental equipment.Thomas A.
Guy never got off his phone with his wife or girlfriend, it was a loud and very awkward conversation he was having Thankfully a very nice lady came in to help me She was great but the guy was ridiculousJohn T.
Very helpful and professional, just good nice people. Will definitely come back.Fred A.
Customer did not leave a comment.Michelle D.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.Frank M.
Great customer services, friendly and helpful. When the need arises, I will rent from this location again.MARC L.
Customer did not leave a comment.Zlatko Z.
Customer did not leave a comment.Robert S.
drop off was quick and easy, and the counter people were friendly and helpful. Job well done!Marilyn N.
Customer did not leave a comment.MOKHLIS K.
Customer did not leave a comment.cynthia P.
This was a pleasant experience! Easy to deal with, friendly service!Chad S.
Customer did not leave a comment.Dana S.
Everything went very well. Friendly courteous helpful.Mark G.
Lot was a muddy mess. No lighting making unsafe after sundownKEVIN GALLAND B.
This comment is not related to the location. I purchased insurance on the vehicle and locked my keys in the vehicle on the first day. I was told the insurance did not cover the lock out. They wanted to charge me $175 for the unlock service. Finally after hours of arguing they agreed to provide the unlock for free. Left a bitter taste in my mouth.John K.
Was very disappointed to find out when we arrived at our destination to find out there was no ramp thing like on the other trucks to utilize for walking up/down to load/unload items. Being I have health issues It was very disheartening but other than that things were as expected.Christina R.
Customer did not leave a comment.Paul P.
Very good crew That got me hooked and on my way quickly. Great service!!!!!Richard B.
Customer did not leave a comment.Victor R.
Good job! Keep up the good work.Shawn A.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.TERRENCE F.
Drop off was quick, easy and I was taken care of immediately but a very nice man, I am sorry I didn't catch his name but he unhooked the auto transporter for me and took great care of me. Thank you - Jeff - New Baltimore MIJEFFREY LEE W.
Customer did not leave a comment.Theresa B.
Customer did not leave a comment.ARDELLE ANN K.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Alexander T.
Customer did not leave a comment.GORDON JAY L.
Customer did not leave a comment.Dennis J.
Customer did not leave a comment.Jack E.
Customer did not leave a comment.Bryan J.
Waher fluid was empty.ROBERT F.
Customer did not leave a comment.David C.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.DANIEL WILLIAM R.
Customer service was great..too much play in the steering wheel..horrible to driveEVA MAIRE C.
Customer did not leave a comment.VERANDA YVETTE R.
Customer did not leave a comment.Susie C.
Customer did not leave a comment.rosemary W.
Customer did not leave a comment.jake R.
Customer did not leave a comment.tamiko Y.
They were understanding and accommodating and willing to assist with all of my moving needs. This was important because my family was moving long distance, from Michigan to the Charleston SC area, around 1000 miles, and your personal belongings are important.GREG C.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Craig W.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.WILLIAM TELL A.
Customer did not leave a comment.Crystal R.
Customer did not leave a comment.AMBER NIQUOLE K.
Very kind and helpful!!ANN H.
Customer did not leave a comment.Paulamarie G.
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