Customer Reviews for Wise Buys
(U-Haul Neighborhood Dealer)

225 reviews

57530 Gratiot Ave   New Haven, MI 48048

(586) 646-4730

Location Hours

  • Mon-Fri: 10 am - 6:30 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 2:30 pm

Services at this Location:

Contact Us

(586) 646-4730

57530 Gratiot Ave
New Haven, MI 48048

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6:30 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
4.0

Waher fluid was empty.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

DANIEL WILLIAM R. 
Rating:
3.0

Customer service was great..too much play in the steering wheel..horrible to drive

EVA MAIRE C. 
Rating:
4.0

Customer did not leave a comment.

VERANDA YVETTE R. 
Rating:
5.0

Customer did not leave a comment.

Susie C. 
Rating:
5.0

Customer did not leave a comment.

rosemary W. 
Rating:
3.0

Customer did not leave a comment.

jake R. 
Rating:
5.0

Customer did not leave a comment.

tamiko Y. 
Rating:
4.0

They were understanding and accommodating and willing to assist with all of my moving needs. This was important because my family was moving long distance, from Michigan to the Charleston SC area, around 1000 miles, and your personal belongings are important.

GREG C. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TELL A. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
3.0

Customer did not leave a comment.

AMBER NIQUOLE K. 
Rating:
5.0

Very kind and helpful!!

ANN H. 
Rating:
5.0

Customer did not leave a comment.

Paulamarie G. 
Rating:
5.0

Best service ever - thanks Sandra for exceptional support! Above and beyond!!

KIMBERLY C. 
Rating:
3.0

The outside was clean. The people there were very nice. The place needed a lil tidying, but the people were very helpful and a pleasure to talk to ( : the kind of people that make your day with their kindness.

DANIELLE LYNN K. 
Rating:
3.0

Customer did not leave a comment.

Michele F. 
Rating:
5.0

Customer did not leave a comment.

Denise K. 
Rating:
3.0

Never got security deposit back yet three days later

Justin M. 
Rating:
4.0

Customer did not leave a comment.

Markanthony F. 
Rating:
5.0

Customer did not leave a comment.

LaDean P. 
Rating:
5.0

Everything was taken care of in an excellent manor

Patrick F. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Madeline W. 
Rating:
5.0

Customer did not leave a comment.

CONNIE LAVETTE M. 
Rating:
5.0

Customer did not leave a comment.

ELAINE ELIZABETH S. 
Rating:
4.0

do NOT trust the UHaul website. Just go to Wise Buys direct to reserve the truck/tailer

DAnne O. 
Rating:
5.0

This neighborhood place took good care of. The place I went to pick up my truck along with my crew of movers gave away my truck that UHaul corporate arranged for me the day before. I certainly didn't agree to forfeit my arranged truck. I was very outraged by their actions. I realize the discounted rate corporate arrainged wasn't in their interest to keep, so getting full rate was more inline with their interest. I will definitely consider other options in future my concerns may become expressed through social media. Please correct your policy of giving away vehicles. If that means charging for no-shows then that's the worldly accepted practice for no-shows.

Kirt C. 
Rating:
4.0

I had to pay for 2 extra days because it would have cost me 3 times as much to drop it off 1 way

joe M. 
Rating:
5.0

Very friendly, easy-going staff. Helpful gentlemen that hooked my trailer up was super informative and respectful. I thoroughly enjoyed my service

tyara H. 
Rating:
5.0

Very helpful, professional, and friendly folks. I will be back!

Philip B. 
Rating:
4.0

state gas tank size

Michael H. 
Rating:
5.0

Always friendly and helpful customer service. Will continue to rent from this location!

CONNIE LAVETTE M. 
Rating:
5.0

Good experience

Jason H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
3.0

Guys were helpful and checked it over. The trailer worked as advertised. Thank you

Julie H. 
Rating:
5.0

I have had many rentals and always choose and reccommened Wise Buys!

EDWIN GEORGE R. 
Rating:
3.0

My biggest problem is the trailer lights did not work properly. My wife and son picked up the trailer and didn't think to check them. I know they are under staffed but usually someone comes out a helps hook up and check, which they didn't do.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
1.0

Printed documents when picking up and explaining the drop off procedure if the place is closed; I was charged an extra day because this information was not available to me and I had to drive back home to look it up on line which caused the trailer to be late and an extra days charge.

Michael C. 
Rating:
5.0

Easy in and easy out. Great friendly people to deal with. Very satisfied. Keep up the good work.

MATTHEW FRANCIS O. 
Rating:
3.0

Have a person working during the hours you say you are open.

Dominic G. 
Rating:
5.0

Customer did not leave a comment.

SALLY LOUISE W. 
Rating:
5.0

Customer did not leave a comment.

Christopherpaul H. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Good guys.

Todd B. 
Rating:
4.0

Customer did not leave a comment.

Jody N. 
Rating:
1.0

I did self check in. The cab of the truck was very dirty. I was not happy but did not have the time to worry about it. Once I got checked in and turned on the engine the engine light was on and when I looked up I noticed the windshield was cracked. I had to call roadside and get them to set up a switch out 10 miles away.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
3.0

Drop off was not explained. But when I call they were helpful and handled the situation

Sue N. 
Rating:
5.0

Customer did not leave a comment.

don S. 
Rating:
5.0

Install back-up cameras on trucks.

Joseph M. 
Rating:
5.0

The best

john K. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
2.0

Tried to give me a dirty truck. The wipers were broken, the windshield was filthy, Mud and dirt all over the inside and road salt smeared all over the inside of the trailer. When asked about getting a different truck they told me that they didn't have anything else. They then gave us a different truck to use and asked if we could bring it back to them even though we were renting for a one way- across state rental. They had poor customer service. Would not rent there again.

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

steven V. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
1.0

Did not receive my moving blankets and ordered! Truck was filthy!

CARLA B. 
Rating:
5.0

Customer did not leave a comment.

ILENE G. 
Rating:
5.0

Easy truck rental process here.

marshall D. 
Rating:
3.0

I was able to pick up the u-haul with no issues, and provided them the info needed (They do need to get a copy machine to make a copy of your license instead of taking a picture of the license on their phone for their records. I indicated "average" due to the inside being a messy due to being connected to a resale shop, and some inappropriate conversations happening in ear distance that I could hear. But the pick up and drop off of the u-haul was very easy, the 2 different women that I had to deal with were very pleasant, and efficient. On the weekends (and Friday's are considered the weekend) you do pay per mile, so if you have to move, try and move during the week - that is the only downfall - not really knowing the miles you'll drive the truck for the move to and from the u-haul shop, and having to be charged the difference from when they originally put a hold on your credit card.

colyn W. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Oresa F. 
Rating:
3.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Thanks for all the help...!! Randy McCoy

Randal M. 
Rating:
5.0

Actually, I found my experience to be very enjoyable. Everyone was professional and quite pleasant.

Hershel B. 
Rating:
5.0

Customer did not leave a comment.

Natalie H. 
Rating:
1.0

I reserved a 26' truck 2 months prior to my move date, I called 1 week before my mo e date to ensure I still had my reservation. I called 2 days before just to make sure as i had a team of about 12 coworkers and friends coming to help me move. When I showed up , the manager told me that he didnt have my truck and I could have a gift certificate instead. There were at least 2 other 26' trucks on the lot along with a few 20' trucks. I asked why I cannot get one of those as I am here first and he said those are reserved for other people who will pick them up later. I asked to speak to a manager, he - Jake said he was the manager and there was nothing he could do. What is the point of making reservations if they arent going to be held?

andrew K. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

I do not like the cell phone interaction or having to take 2 photos and upload them. However it could be worse.

Jeremaih L. 
Rating:
5.0

Very friendly and helpful.

William K. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin O. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Carrie H. 
Rating:
5.0

Would definitely highly recommend this uhaul dealer to others great location and excellent staff ????????????????

Rachel F. 
Rating:
5.0

I don't know about improvement but Sandra was very polite and very professional. She has such a pleasant and bubbly personality and also she is very knowledgeable and we'll spoken. I will drive from Port Huron to New Haven for my Uhaul everytime I need one.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Nothing, people were very friendly and curtious

Jerry S. 
Rating:
5.0

Went way beyond and honored what we were quoted! We very much appreciated it

Karen B. 
Rating:
5.0

Customer did not leave a comment.

HERB G. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

*Comment: This facility is fantastic. The people are down to earth and care about their service and equipment. Most important they are competent (mechanically and office) and back their word and actions. *No improvements

kevin W. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Wise guys was awesome to deal with!!!

DEREK M. 
Rating:
5.0

The truck needs to be checked the steering was loose and acting like it went into neutral on its on one time. Make sure to always service your trucks

Sherrylynn T. 
Rating:
5.0

Great customer service with plenty of options to choose from! The vehicle I rented was newer and well maintained!

Derek N. 
Rating:
1.0

Wayyyyyy to long of a wait time. Was sent back out to my car 3 times for things they knew they needed. They had trouble with another truck a customer rented. So because there is only one person who was working or knew what to do. It took one hour and ten minutes to rent a small 5x9 trailer. Truly horrible experience.

Kevinedward R. 
Rating:
5.0

Excellent service from everyone at wise buys. Going back in a couple weeks!

charles F. 
No reviews have been submitted for this location.

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