Customer Reviews for Wizard Towing
(U-Haul Neighborhood Dealer)

Rating:

2.0

The location was "off the beaten path", an alley far from the road. I spoke with someone to tell them I would be dropping off on Saturday (the same day I rented), so they were aware Of the early return. Had to leave the truck parked in the alley for afterhours drop off. It was a 24 hour rental but I dropped off the same day I rented. I was charged a cleaning fee and an extra day rental. A reimbursement is pending after I contacted customer service. The fact that I was charged for an extra day is deeply concerning. The facilitators of the drop off location are trying to pull a fast one on customers by charging and hoping it will go unnoticed. It was in my opinion an attempt to steal from me. Uhaul has a monopoly on the rental truck industry. I would expect better oversite over your vendors, but I guess if the money is flowing in why bother

Rating:

2.0

Hard to find. Very muddy.

Rating:

2.0

First off the location is a little hard to find there should be more signs with arrows pointing to the location ,apron returning the drop off location is horrible , on the side of a dirt road hardly enuf room to pass with the trailer parked next to the fence, and no lighting pitched dark. The attendant didn't seem very knowledgeable but helpful, it seemed like a backyard maw and paw operation. The owner of the property should push back the fence line 10feet so returns have room to park away from the main road and install some lighting for safety. In the future I'll just stick to the main locations, perfect example the Austin highway location is super professional and knowledgeable I should have gone there.

Rating:

5.0

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Rating:

2.0

First off the location is a little hard to find there should be more signs with arrows pointing to the location ,apron returning the drop off location is horrible , on the side of a dirt road hardly enuf room to pass with the trailer parked next to the fence, and no lighting pitched dark. The attendant didn’t seem very knowledgeable but helpful, it seemed like a backyard maw and paw operation. The owner of the property should push back the fence line 10feet so returns have room to park away from the main road and install some lighting for safety. In the future I’ll just stick to the main locations, perfect example the Austin highway location is super professional and knowledgeable I should have gone there.