Good service
MARSHALL P
Customer Reviews for Wonderland Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Probably double check the gas ⛽ level.
MOATAZ SGreat service as usual.
MICHAEL WCustomer service at this location was above and beyond! Process was also smooth and efficient from start to finish. I would recommend this location and, if needed, use again in the future!
KEVIN FThank you!
DACIAN PEverything went great. Staff was super helpful. Thanks!!
DIRK CNothing, everything was great!!
ERIC FI was charged for fuel…I put 71/2 liters in and then was charged for an additional 61/2 and drove the truck for 14km. That truck needs an overhaul if it’s only getting 1km per litre of fuel!
DREW PI think this is more the app, but it would be better to have a clearer explanation about the key return. Other than that my only complaint is more the app and the steps to getting access to the truck and process
Sarah Weverything was clean. the truck pulls to the right constantly. You should have the front end alignment checked
KERRY DExcellent customer service. Friendly and knowledgeable.
CHRISTINA KNothing, professional service and clean reliable vehicle.
JOHNNY NThe employee was very helpful. i recommend this location
OMAR AMy confirmed reservation for a mobile pickup was at a location that does not have mobile pickup.
Richard FThe staff were excellent. The equipment was is fine condition. Nice job.
Robert GThe online process to check in and out is a little painful but other than that the truck worked and we had the extra items we needed to have a successful move. Thanks
KINGSLEY MThere was a problem with my U-Haul and I couldn't use my U-Haul as planned and I had to rent another car. I mentioned that to superviser of the location and no offer no refund ...
sam aLeanne was great. Thank you
Deon Hexcellent service
Gurdip SNothing. Staff were super friendly and very professional. Overall, great rental experience!
STEVEN Jfast helpful service thank you
DAVID CGood service thanks
JAMEELUREHMAN HI really had a very bad experience at this location, I got to know that she is a manager named “Leeanne” I felt like she was very rude to me, and if I ask something, she is like rudely “I know what I’m doing I will get there” and also if I’m asking something she is having some weird expressions answering me as if she is offering me the vehicle for free of cost, and she is literally making fun of my first n last names, I felt very bad as she doesn’t know to behave with customers, I feel she is not the worth candidate for a manager position, I don’t recommend this location#rude behaviour.
Shanthi SJust keep doing what works. Over the past 50 years I have rented your vehicles ALWAYS are up to a great standered. You should be proud of what you started many years ago. Ross W.
Ross WNothing, the service was great
Louis MThe office staff were amazing, Leeanne I believe! The truck drove very easily, which I have to appreciate. No problems at all, and will definitely recommend this site!
Patricia SYou should give more package options for people who are renting trucks for long distance. Otherwise, it doesn’t make sense to rent a u-haul because Home depot offers great options with unlimited kilometres.
Chandan CPlease Mechanic Check up all the trucks for maintenance before renting.
Mojtaba HI’ll recommend any individual who want to use U haul services to pick the location at 3446 Wonderland Rd S.The staff were so nice with good communication skills, to crown it all the pick up and drop off was so easy even when I got back and they had already closed..I’ll rate you guys 100%.I’ll definitely use your location again.
Tobi OThe ladies at this location were amazing and very helpful.Always smiling and great personalities.
Adrian NUsing the app to pick up the vehicle didn’t work (thankfully an employee was there to help). Returning the vehicle using the app was awful. The site takes forever to upload and submit the pictures you have to take - the return process took at least half an hour and was extremely frustrating. Otherwise, it was a great experience.
Tanya TSuper helpful and friendly. Get your U-haul here!
Darren DIf one puts more gas than the original amount should have some rebate, the per km charge is already excessive.
clarence bFriendly and helpful staff.
Stephen GNot user friendly for pick up (online forms)
Christy-Anne RThe best customer service I have received in a very long time. Lee-Anne Langford is an asset indeed.
Abbi LVery friendly
steven rStaff was fantastic!
Steve WGreat spot, great service and competent friendly people.
Albert SCharged extra after delivered their truck
Raj KThe ladies were very friendly and helpful thank gals
JACQUELINE PThe staff at the store was amazing! They happily accommodated a change in accessories quickly and the check in and check out was so smooth and simple. I cannot thank the staff enough for making the experience of moving so much less stressful. Thank you!!
Paul WPerson at counter was very patient with computer issues she had to deal with. She got us set up inspite of the server acting up. Kept her cool.
Roger PYou are the best! Thanks for existing. The best services, staff and vehicles. Great job UHAUL!
Alexandra KThe uhaul app is garbage I do not recommend anyone use this option. Pickup during business hours. The staff at Wonderland mini storage are amazing. I will know better for next time and save myself the frustration. THANK YOU LADIES AT WONDERLAND MINI STORAGE
Emily FWould have been nice to know that the chg card would show american dollars.
Mark rEverything was pretty well perfect in terms of expectations being met. The key drop box is a tiny bit hard to find and could be marked slightly better.
Adam CThank you
JOE RSurely I recommend this place, professional customer service. Good vehicles. Great location.
Moataz SMy one and only complaint is that the truck had less than a 1/4 tank of fuel. The new system of renting and bringing back with the same fuel in it that was there when picked up is way worse than bringing the truck back full. My first stop was to get fuel and not knowing how much fuel I was going to use means you have to potentially add fuel twice. Customer should never have to worry about fuel as soon as they pick a vehicle up.
BRAD PNeed customer parking also.
Sam ZAs far as I was concerned there was nothing that needed improving. The contact both on the phone and in person was extremely accommodating, knowledgeable and courteous. Overall excellent received service. Would highly recommend.
Susan LThe person at the counter was very professional and helpful. The location was easy to locate. The process was easy. I am pleased.
Dean B