Customer Reviews for Wonderland Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good service

Rating:

5.0

Probably double check the gas ⛽ level.

Rating:

5.0

Great service as usual.

Rating:

5.0

Customer service at this location was above and beyond! Process was also smooth and efficient from start to finish. I would recommend this location and, if needed, use again in the future!

Rating:

5.0

Thank you!

Rating:

5.0

Everything went great. Staff was super helpful. Thanks!!

Rating:

5.0

Nothing, everything was great!!

Rating:

5.0

I was charged for fuel…I put 71/2 liters in and then was charged for an additional 61/2 and drove the truck for 14km. That truck needs an overhaul if it’s only getting 1km per litre of fuel!

Rating:

4.0

I think this is more the app, but it would be better to have a clearer explanation about the key return. Other than that my only complaint is more the app and the steps to getting access to the truck and process

Rating:

3.0

everything was clean. the truck pulls to the right constantly. You should have the front end alignment checked

Rating:

5.0

Excellent customer service. Friendly and knowledgeable.

Rating:

5.0

Nothing, professional service and clean reliable vehicle.

Rating:

5.0

The employee was very helpful. i recommend this location

Rating:

1.0

My confirmed reservation for a mobile pickup was at a location that does not have mobile pickup.

Rating:

5.0

The staff were excellent. The equipment was is fine condition. Nice job.

Rating:

3.0

The online process to check in and out is a little painful but other than that the truck worked and we had the extra items we needed to have a successful move. Thanks

Rating:

1.0

There was a problem with my U-Haul and I couldn't use my U-Haul as planned and I had to rent another car. I mentioned that to superviser of the location and no offer no refund ...

Rating:

5.0

Leanne was great. Thank you

Rating:

5.0

excellent service

Rating:

5.0

Nothing. Staff were super friendly and very professional. Overall, great rental experience!

Rating:

5.0

fast helpful service thank you

Rating:

5.0

Good service thanks

Rating:

1.0

I really had a very bad experience at this location, I got to know that she is a manager named “Leeanne” I felt like she was very rude to me, and if I ask something, she is like rudely “I know what I’m doing I will get there” and also if I’m asking something she is having some weird expressions answering me as if she is offering me the vehicle for free of cost, and she is literally making fun of my first n last names, I felt very bad as she doesn’t know to behave with customers, I feel she is not the worth candidate for a manager position, I don’t recommend this location#rude behaviour.

Rating:

5.0

Just keep doing what works. Over the past 50 years I have rented your vehicles ALWAYS are up to a great standered. You should be proud of what you started many years ago. Ross W.

Rating:

5.0

Nothing, the service was great

Rating:

5.0

The office staff were amazing, Leeanne I believe! The truck drove very easily, which I have to appreciate. No problems at all, and will definitely recommend this site!

Rating:

5.0

You should give more package options for people who are renting trucks for long distance. Otherwise, it doesn’t make sense to rent a u-haul because Home depot offers great options with unlimited kilometres.

Rating:

5.0

Please Mechanic Check up all the trucks for maintenance before renting.

Rating:

5.0

I’ll recommend any individual who want to use U haul services to pick the location at 3446 Wonderland Rd S.The staff were so nice with good communication skills, to crown it all the pick up and drop off was so easy even when I got back and they had already closed..I’ll rate you guys 100%.I’ll definitely use your location again.

Rating:

5.0

The ladies at this location were amazing and very helpful.Always smiling and great personalities.

Rating:

5.0

Using the app to pick up the vehicle didn’t work (thankfully an employee was there to help). Returning the vehicle using the app was awful. The site takes forever to upload and submit the pictures you have to take - the return process took at least half an hour and was extremely frustrating. Otherwise, it was a great experience.

Rating:

5.0

Super helpful and friendly. Get your U-haul here!

Rating:

5.0

If one puts more gas than the original amount should have some rebate, the per km charge is already excessive.

Rating:

5.0

Friendly and helpful staff.

Rating:

3.0

Not user friendly for pick up (online forms)

Rating:

5.0

The best customer service I have received in a very long time. Lee-Anne Langford is an asset indeed.

Rating:

5.0

Very friendly

Rating:

5.0

Staff was fantastic!

Rating:

5.0

Great spot, great service and competent friendly people.

Rating:

3.0

Charged extra after delivered their truck

Rating:

5.0

The ladies were very friendly and helpful thank gals

Rating:

5.0

The staff at the store was amazing! They happily accommodated a change in accessories quickly and the check in and check out was so smooth and simple. I cannot thank the staff enough for making the experience of moving so much less stressful. Thank you!!

Rating:

5.0

Person at counter was very patient with computer issues she had to deal with. She got us set up inspite of the server acting up. Kept her cool.

Rating:

5.0

You are the best! Thanks for existing. The best services, staff and vehicles. Great job UHAUL!

Rating:

5.0

The uhaul app is garbage I do not recommend anyone use this option. Pickup during business hours. The staff at Wonderland mini storage are amazing. I will know better for next time and save myself the frustration. THANK YOU LADIES AT WONDERLAND MINI STORAGE

Rating:

5.0

Would have been nice to know that the chg card would show american dollars.

Rating:

5.0

Everything was pretty well perfect in terms of expectations being met. The key drop box is a tiny bit hard to find and could be marked slightly better.

Rating:

5.0

Thank you

Rating:

5.0

Surely I recommend this place, professional customer service. Good vehicles. Great location.

Rating:

5.0

My one and only complaint is that the truck had less than a 1/4 tank of fuel. The new system of renting and bringing back with the same fuel in it that was there when picked up is way worse than bringing the truck back full. My first stop was to get fuel and not knowing how much fuel I was going to use means you have to potentially add fuel twice. Customer should never have to worry about fuel as soon as they pick a vehicle up.

Rating:

5.0

Need customer parking also.

Rating:

5.0

As far as I was concerned there was nothing that needed improving. The contact both on the phone and in person was extremely accommodating, knowledgeable and courteous. Overall excellent received service. Would highly recommend.