Customer Reviews for Woodstown Ice & Coal

They we so easy to deal with. We called same day and they accommodated us with no problem. Great place!

I want to be a part of the team!

Very accommodating

Very courteous and professional

There were no trucks on site, so I was not able to pick up my rental truck as agreed per my reservation. I waited for an hour before it arrived. Customer service could not locate any trucks within a reasonable distance. Customer service called the customer who had my truck but could not reach him. I was told that I just needed to wait. Poor logistics...

The reason I would not recommend this to a friend is the difference it cost from the weekday to the weekend. It cost me over $300 to use a 10 foot truck for four hours that you tell me is that a rip off or not

I'll be returning.

The gentlemen there were very patient and helpful!

I was promised a truck that was less than 10 miles from my old house and 2 miles from my storage locker (accessible till 6 pm that day) for a total of $42 at noon on Friday. When I went to pick up the rental, the man at the location I originally chose tried to bait and switch me and ask me if I wanted a pick up trucks. I said no. There was a chance of rain and I needed the 9 foot cargo van. Checked the app and my reservation now said 3 pm. Come back at 3 pm knowing I don't have much time. He told me I could pick it up in Woodstown at 3. It was no 3;15. I went to Woodstown and was charged for an extra 50 miles, making it just over $100. Then of course by the time I got to the new location and checked out it was 4:15 didnt arrive to my house till 5:00. Of course we didn't finish loading and unloading in time to get it into the storage unit and I was forced to keep it another day (giving me a full 4 hours) to unload . Not only was I forced to set my official move back a day but instead of charging me the additional day fee you've now DOUBLE charged me for the miles. Because it was the same total a second time the next day. I'll be expecting a call with a reimbursement or your company can expect a dispute with my bank. I have the original email with the date time and location promised. Your bait and switch tactics have left this single mother out a significant amount of time , money, and worst of all I was robbed of a Saturday morning in the summer w my son. Do better.

The store attendants was patient when I couldn't pull my card information

Try cleaning your vans between clients. Cab was full of dog hair - seats were covered in it. Not acceptable.

Employees were kind and appreciative. Would recommend this location for easy and affordable rental of UHaul equipment.

Friendly, great customer service. I will use them in the future. Great Hardware and Feed Store as well. Ed

Great friendly staff

new 20ft truck did have check gas cap warning light on whick I made Woodstown Ice and Coal aware of. uHaul website was at times difficult to navigate. The one way terms versus return to the same location and the charge per mile was not at all user friendly on the website or customer service. .99 per miles on top of rental fee is too steep. Not knowing if the truck will actually be at the pick up location is unnerving, but everyone should be automatically given the dispatcher phone number. They are very knowledgeable and work problems out. I would use this method of moving again. Having the helpers on the website makes this process complete. Thank you!

While this location was a nice place and the staff very helpful, Uhaul switched my place of pickup a day before, and didn't have the vehicle I reserved. I don't blame Woodstown Ice & Coal; I blame Uhaul, and I will think twice before reserving a vehicle with Uhaul again.

Had to go to 3 different locations to pick up rental. Put me 2-3 hours behind leaving. Sat in Salem, NJ for hour plus no one there and no one would answer phone. After going to Pennsville, NJ first. Than told to go to Woodstown, NJ to pick up rental. Very stressful & inconvenient.

Great experience...thank you!

It would be nice if the steering wheels could move up and down. I'm a little vertically challenged and I had to sit on a cushion to drive comfortably.

There were several requests by the staff for me to download the UHAUL application on my phone, I believe most people would rather not put rarely used applications on phones with limited memory.

Wish they would have explained charging another $40 to our card. Gas it said but then rental tax on gas???? This was charged after leaving the store. Just would have liked to be told.

In your tarlier rental,it will be helpful if a spare tire was added to trailer rental. I saw a number of trailer on the side of the road with flat trailer tires.with no replacement.

very friendly and helpful

The people are friendly and helpful. And since I had rented there before, all my data was I already in the system so it made go very fast and efficient.

Have more availability of trucks so customer can lock in a time so they can plan accordingly. Telling them is around such and such a time and we're not positive, makes planning tricky.

Such a helpful and friendly staff!

Excellent

Everything was great. It was the first time I have ever used your service and it was a real pleasure.

Todo exelente

The people were so nices and helpful. They walked me thur the hold process. If I need a uhaul again this is where I will go !

At this location, nothing. Fast, courteous and friendly service.

The service at the location was fine- actually above board. However the way I-haul interacts via texts to customers is confusing and difficult. I need a trailer to tow a vehicle - all tolled for about 3 hours. The first night I had it scheduled the reservation was not available for whatever reason so I made another reservation for the following morning at another location 15 minutes in the opposite direction not at the location closer to me where I wanted to deal with it. Then I had to take the trailer back to the further location or be charged double! U haul makes it difficult on their customers and on their service location! Not happy

This location was wonderful! We arrived early and were able to get started with our rental process early. The truck was brand new and very clean. Everyone was so nice, we would definitely rent from them again!

Awesome and fast service!

The woman who handled our reservation was very nice. She handled a problem customer in front of us very well. Woodstown Ice and Coal is a community staple.

none. Great people and service.

Jillian was very helpful and nice.Explain everything I need to know.

The employees at the site were very helpful.

They'd were excellent.

No improvements necessary, very satisfied with this U-Haul location.

Staff is very friendly and professional!

The staff at this location was great. They very helpful and friendly.

HUGE Over charge on mileage that I wont paying for.

Very helpful staff. Great experience.

Your prices are too high for me I was renting from you because at first your prices were fair but this last time you charged to much it went from 222. To 420 and the distance was same

Nice folks at the pick up point and very helpful! Great experience overall.

Great experience very happy with the day

Great friendly staff who took the time to explain everything to me clearly

I've had nothing but positive experiences using Woodstown Ice & Coal as my U-haul provider. I would highly recommend this local business!!