Everyone was very helpful and professional, we will recommend this location to our friends and family.
Joseph P
Customer Reviews for Woodstown Ice & Coal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was very helpful and professional, we will recommend this location to our friends and family.
JOSEPH PMy experience was easy and convenient. I will be renting from this location again in the future.
JULIA HThere was no one on site, it was after hours. Went smooth though. Still won’t use uhaul again unless I get that refund though.
JOHN MWe dropped off the vehicle without any interaction with personnel.
CHARLES AEverything went perfectly.
JAMES MThe SERVICE TIRE MONITOR SYSTEM was flashing on the dash as well as the tire being very low and needing air as soon as I got in. The dash flashed the entire time.
Sheanna AOnly bill me and charge my card once. I was billed and charged $2200 5 weeks after I dropped off the truck after already being billed for the use. Just because you can’t communicate with your branches doesn’t mean I should pay a second time and twice as much.
John Jtried to turn the car dolly in locally at Rachel's Deli in pennsville, nj. They asked if we would turn it in somewhere else as they did not have enough room for the unit. we travelled about 15 additional miles to woodstown ice and coal where they were more than helpful. i was surprised there is no receipt given when turning the unit in.
CARLES LOverall truck was clean but found old cigarette packs behind passenger seat.
Salena PThe Check engine light was on prior to the start of the trip. The place where i pick it up help trouble shoot it and corrected.
daniel tSuper convenient, very pleasant staff and easy transaction. We used uhaul when I was very young and I’ve continued to use them another fifty plus years. Under $100 bucks and made my life easy in one trip.
Paul STrucks should be maintained and clean. The truck was dirty, the air tire pressure was on so I had to go take care of that. The engine light was also on, which as a woman alone in that truck made me very nervous
BECKY IThe truck's sheet metal roof had become detached from at least 3 of the metal roof supports at some time in the past. Consequently, it made horribly loud banging noises with every pothole or gust of wind on the interstate. Six hours of this, each way, made for a very unpleasant rental experience.
Peter Hfaster checkout process took way to long to process me and get me out the door
Daniel LEasy to setup. Friendly and knowledgeable staff.
STEVE VThe people at Woodstown Coal and Ice were friendly, courteous, and professional!
Alex CNothing. Everything was fantastic
Lawrence SPeople in the area need to know about this wonderful service in our area. U-Haul saved me $230. I am soooo thankful!
SARA ICustomer service was great. Quick
Joey CIt was a dark empty lot and super scary.
AMBERNICHOLE COn Saturday, July 22, 2023, we rented a vehicle from this location. A 10 ft. van to use for moving furniture. Prior to coming there, my wife gave the agent our credit card number, over the phone to reserve this vehicle. When we got there, the agent seem to have problems processing our reserve, due to a faulty credit card reader that she said was needed to finish processing the order. She said that she could not use the number we gave over the phone, because it was only used to reserve the vehicle. Also, my drivers' license was suppose to be read through a QR code, but that didn't seem to be working either. She had to use a different method in order to record it. This took quite a bit of time, and we were on a strict time schedule. When we finally got every thing resolved, we were shown our vehicle. When we open the passenger door, we found quite of bit of debris on the floor and the air conditioning was on when I started it up. I adjusted the drivers' side mirror and left. However, after driving it for a few minutes, we noticed an oily smell. I turned the air off, and the smell went away. After going over some bumps in the road, I kept having to readjust the mirror, because it would not stay stable. When it came time to return the vehicle, there were different people there as agents. I told them what faults I found with the vehicle, and that I didn't have time to come back and request something different. We had already wasted quite a bit of time at check-in. You need to give the nice people at this location, better equipment to work with, because this was absolutely the worst U-Haul experience that I ever had and not worth the money that I paid for!!
Henry BNothing! I did however order equipment that I didn't get but they reimbursement me without a problem. Friendly people and nice environment
Dionna NThey were great
JON JAgain. Nothing. All was very nice and easy!
MARGRILY GEverything was great no comment
Justin PMake sure the check engine light isn’t on
Karen FRented a furniture dolly which was not included in the truck, rental pickup location didn’t open until 10am and my pickup was 9am so couldn’t speak with anyone about missing equipment. Pickup location was changed 3 times and added an additional 15 miles to our trip which we were charged extra for since we went over mileage limit
Ryane CGreat location with wonderful and helpful people
Robert SEquipment was missing lights but attendant upgraded my order at same price just took longer then I wanted
WALTER BGreat place, quick process with no BS.
Shaip DThe entire experience went exactly as expected. Perfect!
Mark EYou might try reworking and carefully testing your website.
Joseph SDrop off was convenient, easy, and fast.
Brenda BMy rental van was brand new and very clean. The rental location made everything simple and friendly. Thank you!!
ANITA CMy initial reservation was not available when I arrived in the morning. I was never notified by anyone. I was directed to go to a different location an hour out of my way. I had to rent a smaller vehicle which wasn't large enough. Now I'm going to need to arrange making another trip to get the rest of what o was supposed to pick up. Which is over an hour from where I live. I was very late to my appointment and delayed all of my plans for the day. It cost me more time and money than expected. I also had a difficult time getting anyone to help me from Uhaul. I'm very disappointed and not satisfied at all with my experience.
BEN BThe location couldn’t answer questions and told me to call uhaul.
Michael DYou can make sure that you give the customer enough mileage to their destination. Also make sure the gas is filled up correctly. this way the customer will not be over charged.
Marc MReserved online and UHaul sent me to a place that doesn’t rent trucks. Caused me a lot of running around finding this dealer. This dealer was great. UHaul’s reservations system was terrible
Kenneth KFor second time in a row, the pick up location was changed from my original pick up location in my reservation to another location with no communication from UHaul. I went to the pick up location that I set it up with and learned that the location had been changed resulting in additional travel and lost time.
Daniel SExcellent service!
John JGreat service & Friendly people!
kenneth lFriendly, courteous service. Vehicle was ready as promised. KUDOS!!
LINDA MThe rental site is not the reason for this horrible review. Uhaul has always been a reliable resource for my moving needs, until this "reservation". I use the word reservation lightly since Uhaul does not seem to understand its meaning: my "reservation" was moved to a different location by their "traffic coordinator" & was booked by a location not in-town, but 20 miles away. A reservation is just that, reserving the equipment you request at the time & location you need it. Last time Uhaul user from NJ
BRIAN RGreat service from Woodstown Ice & Coal. And the van was just what we needed for the move.
JOHN JTake that truck off the road until the steering is fixed. Drives like an old jollopy.
Angela TGreat service, Great People..Highly recommended!!!
WILLIAM SThey we so easy to deal with. We called same day and they accommodated us with no problem. Great place!
KAREN RI want to be a part of the team!
SARA IVery accommodating
Michael MVery courteous and professional
Michael MThere were no trucks on site, so I was not able to pick up my rental truck as agreed per my reservation. I waited for an hour before it arrived. Customer service could not locate any trucks within a reasonable distance. Customer service called the customer who had my truck but could not reach him. I was told that I just needed to wait. Poor logistics...
Frederick HThe reason I would not recommend this to a friend is the difference it cost from the weekday to the weekend. It cost me over $300 to use a 10 foot truck for four hours that you tell me is that a rip off or not
james pI’ll be returning.
ANN K