U-Haul directed me to pick up the trailer I requested from a different location than the original location I had been confirmed to pick up from. The different location was a “satellite” location from the main location the U-Haul representative was at. I talked to the gentleman who told me I could bring the trailer to him from the satellite location and do the paperwork at his location if I wanted to - to which I agreed because I like doing business in person versus online. My son and I arrived at the location and the facilities were very sub-par (dirty, unorganized, cluttered, etc). Aside from that the UHaul representative was very friendly and helpful. The U-Haul facility in Colorado was very nice in comparison.
Darren S
Customer Reviews for Worldwide Automobile Co LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man in charge was very hard to understand and confused. The location was 30 mins out of the way and honestly very gross.
Brynn JI went to the location on my email and was told by a virtual manager that they had moved my location and I should have been notified of that fact 24-48 hrs prior. I received that notification 15 minutes after talking to the virtual manager. I went to the next location they sent me which was a Breaking Bad looking broke down camper to which had no live person or virtual person. I called the number on the camper and was told to call 1-800-go U-Haul to which a very rude woman answered and informed me that I had called the wrong U-Haul number and gave me another number. I called the next number to which I did get a very nice female named Cara who was patient and helpful and was finally able to get the truck. When we started the truck the gas tank was empty and said 14 miles to empty so we went to the nearest gas station and put in $40 and brought the truck home and went out to eat supper. When we returned the smell of gas in my yard was overwhelming and discovered that gas was all over the ground under the truck and the gas gauge was empty again. We called U-Haul and they sent out a man named Clayborn from West Columbia an hour later. He came out and plugged the hole in the gas tank to fix it and was finished by 10pm. I asked him how was I going to get credited for my $40 of gas I lost and he said I needed the receipt for it plus the next receipt for replacing the gas but I did not ask for a receipt for the first $40 not realizing I would need it. Upon returning the truck I had to take 7 pictures and do it on the app since of course there was no one at the camper return location. The original price ended up being $30 more than what I was quoted also. This was by far the worst experience I have ever had and will not use U-Haul again and I’m out an extra $40 for the gas that leaked out.
Cameron RThe owner was very accommodating. He gave me his number and said if you need anything don't hesitate to call me. I would also like to say there was a gentleman at the Cayce that adjusted the mirrors on the truck. Both men went above and beyond to make my trip a safe one. Thanks, Steven Fernandez
Steven FHave used them before. Always a good experience.
Craig WNo one at the drop off location at the time.
CHARLIE BNo one was there. Phone number on the door & he did call immediately back to confirm our return. Very nice man. Very efficient.
Sherri PNothing that I can think of. Your man, Gerald, has excellent customer service skills. It was a pleasure dealing with him.
VERNON HDropped my equipment off without issue.
Matthew CI have used U-Haul now about 4 times in my life. Never have I felt as catered to as I did working with Gerald. He truly makes you feel like family, with his warming manner and understanding of your specific situation. He was available to help us with our burden of needing to return a 26' truck with an auto trailer, and a 4x9 trailer. Then due to us needing to do one more trip was able to rent us a 10' truck to finish the job. He is the best employee I have ever worked with in regard to customer service anywhere. His shops are humble and could use a renovation. If U-Haul is willing to help him out I believe it could bolster even more sales.
Andrew NOwner was very friendly and helpful. Available 24/7 for support. Will rent from this location in the future.
MICHAEL MThe location is super easy to get in and out. It is not cramped or overcrowded like some lots.
Kyle CGerald Ryan was so friendly and very helpful with the drop off process!
Joshua HThe 1st location had bugs. Guy was pushy and had up pick up the truck in a different location. Then the truck broke down. Leak in my new driveway. I called the guy and he was not helpful. Finally a Uhaul helped me get a different truck at another location. Then I got doubled billed for the extra miles at new locations. U-Haul is suppose to reburse me. Hopeful that all goes through, but we will see
Eric EMr. Wren was Very friendly, helpful, kind and his Excellent customer service was above and beyond a 10
Brandy KI had to go to one location to do paperwork and get the keys and then told I had to go to another to get the truck. I also was charged for moving blankets after I contacted the place several times. I should of been given a discount for all the bs.
David WRepresentative went "the extra mile" by making sure the auto transporter was available & ready at pickup time. They picked up a transporter the night before from another location to save me time and travel to the other location. They helped me hook it up in the rain, answered all questions and was there to help un-hook it when returning it. Also issued a discount for returning it earlier than expected. I highly recommend this location for your rental needs. Thanks, Robert
Robert PNobody there...and my drop off wasn't received until I called corporate.
Lenard MThe man running the place changed my reservation without my knowledge, causing me all kinds of wasted time and overcharges and even bank charges due to my being charged more than I was supposed to be charged. He seemed really confused and ended up removing the insurance I had purchased and insisted that I was the one that said to take it off. I would never use this facility again.
MARTIN WThe truck had not been cleaned prior to my rental. The owner/manager was clueless and completely messed up my reservation multiple times, resulting in overcharges and a LOT of wasted time on my part. The facility is run down.
MARTIN WIn the past we have used Uhaul and got our deposit back the same day as when we turned the truck in. This time, we still haven’t gotten our deposit back. We turned the truck in yesterday. Times are tough, having to wait 3-7 days on money that was easily taken from us, is ridiculous. You guys should work on that.
hope bNothing. I was thoroughly pleased.
Timothy MWe were very happy with our rental experience. The owner is a lovely man, and very accommodating. We highly recommend.
Anthony DThe drop off we had was closed, then they made me drive another 20 miles to a different location. Then they wanted to know when was I going to retun the truck after I had already dropped it off at the location, they told me to go to.
JAMES DThis was a terrible idea experience all the way around. My reservation was routed to this location because my original location was closed. When I arrived there was no one there. I called the number and was told the computer was stolen and they could not do the contract there even though they accepted my reservation and was contacted to be expecting me. I was told I would need to travel to yet another location. I informed them that I had no ride, and at which point they did the contract over the phone and over an hour later I received the keys to the vehicle.
Michael CThe owner is a very sweet man. He took his time to explain everything to us and made sure we were taken care of.
Akelia CCustomer oriented business
Cristino DMr.Wrenn is exceptional, he is friendly, professional, knowledgeable and easy to work with; I am so happy that I choose this particular branch of Uhaul. Mr. Wrens made my life a lot easier and I thank Him for that, God bless; Jackie Holliday..
Jacqueline HNobody man’s this site even though it’s supposed to be, also the phone numbers to call go right to voicemail that’s not set up
Chris HResesrvation # 11345104 .This was the most awful experience. I understand that the pick up location may be a different location than where I reserved the U-Haul. However there are 5 dealers within five minutes of my residence and I was given a location 20 miles away. I get to the pickup location at 8:52 a.m. and there was no one there . There is a camper there with a note on the door to call a number for pick ups.I call that number and was instructed that I had to go to another location 18 miles away to sign the contract and get the key. I get to this location just to wait an hour and a half to get processed. My pickup location was 5085 Platt Springs Rd, Lexington SC . I had to go to 4510 Augusta Rd , Lexington SC to sign the contract and get keys ( This location is less than 5 miles from my home) that had PLENTY 26 foot trucks on the lot. After getting the keys I then had to go BACK ACROSS TOWN to pick the U-Haul up. I had movers at my place that were there since 9:30. I had to pay them for the time they arrived and for the duration of the move. 40 miles of additional travel in my personal vehicle and $95 additional to movers that were on time at my home , while I was waiting an hour and a half just to sign a contract. As well, I could not return the U-Haul to the facility I got the keys from, I had to return it back at the Platt Springs Rd location. This was just a HUGE inconvenience and an even BIGGER headache. Additional expenses . Ridiculous! A huge disappointment. These independent contractors do not hold up your trusted name. I work for the government and there is no way I would drop the ball on their trusted name and/or mission . Sharon R. Durst
Sharon DHad to drive 15 minutes away from the reserved location to get the truck keys. Truck was unlocked - can and trailer when I got there.
Geoff AThat was my 3 long distance move with a 26 foot UHaul truck. I don't know if it is SC roads or the tow package but that was the jerkiest ride I have ever had taken except maybe a hay wagon across a corn field. Yes I turned off the tow package. Loaded it was a little better but empty it was awful.
Joyce GY'all overcharge my card 124.00 without explanation...I will never rent from this location ever again
Stacey Jjust felt the self check out was a bit lengthy due to all the required photos that had to be taken. I honestly felt I was a uhaul employee vs dropping my keys off. The employee however was super helpful with check in.
Amanda WReturned the truck on Saturday afternoon. Very hard to find location. No street signs stating it was U-Haul. We found one U-Haul sign on a telephone pole, no street numbers indicating that was the address for drop off. Call the number that was left on the door of the trailer to call and there was no answer. Ended up calling U-Haul national number for help and answers.
KEVIN CI was guaranteed a appliance dolly 15 minutes before my pick up was informed that no dolly was available and that this site hasn’t had a dolly in weeks.
William BExcellent. All was good.
JAMES ANothing! The lady was over all kind and friendly and clearly she wasn’t about screwing people over. The truck served its purpose well and made my move easy. Thank you! -Devin
Devin FAwesome service. Thanks
JAMES AI forgot her name but I think it’s Jenn if not apologies but she was awesome.
Kevin HSuper sweet and very helpful
elgen gJennifer was really awesome to deal with and was quick & efficient in getting us checked in & checked out!!
Kristine JGreat truck, great service. Lady there was very helpful and kind
BRUCE HDid not drop off at that location
Dominic VGreat job 👍
Stacey CGreat customer service!!
Dennis PIt's a lady running a business out of a dirty run down motor home. Not only is it uncomfortable but it's kind of embarrassing with the prices that I paid, to have to step up in a place like that. Definitely will not recommend! TERRIBLE!
Jeffrey EAwesome to work with and everything went great
Jeremy GJennifer was great to work with. She was easy to work with and super accommodating. I would highly recommend working with this particular Uhaul location Kris
Kris LLower cost, how about cash back for on time or early turn in.
Steve KGet this lady an actual office!!! It was not clean or appropriate to have customers sitting in a VERY small and cramped RV. And the equipment was not available and I had to wait over an hour to receive my equipment. Delaying my moving process.
Tahira SThe truck broke down. The truck had 116 thousand miles on it and should not be rented. I was stranded for over an hour and had to miss an engagement which I had paid for .
Robert FMs Jennifer was an absolute gem so helpful and friendly.
Shannon CKeep having more positive and lively employees like Ms. Jennifer.
Anthony OFast, convenient, clean! I would recommend them!
Kimberly SMark the fuel gauge accurately. I got it under a 1/4 tank of fuel but they marked it a quarter tank. Overpaid for gas.
Henry SThis is my third rental from this dealer and they go way above the call of duty to help. Great fun staff.
Michael BExcellent customer service! Easy pick up & drop off. The location is sand & with all rain lately very muddy. Maybe pave the location & build a building to work out of. Otherwise very happy with our experience.
Thomad REverything was great I was very well satisfied and Jennifer was very respectful and great customer service.
CHERYL JBest UHAUL experience every time I use this location. I don’t want to go anywhere else. They know what they’re doing, very personable and will go above and beyond to anticipate and meet my needs. Hours are awesome. Kudos to Jennifer who excels in customer service. Do anything you need to do to retain her and it will pay off in repeat customers. I for one will go nowhere else if I can help it.
Stephen JThe lady that helped us was awesome. Great service
Alie HI have only positive comments, I actually felt like family when initially renting the 5x8 that I pulled, the kindness I received from the pickup location was just what I needed to feel better about traveling 9-10 hours alone without any one else, only myself, thank you so much for easing My mind before starting out to another state traveling alone, a lady who just had recent back surgery!
angela hIf I ever need to use a Uhaul again I definitely will be back!
Alissa V