Customer Reviews for Wren Bryan
(U-Haul Neighborhood Dealer)

273 reviews

211 S Union St   Bryan, OH 43506

(567) 210-0519

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(567) 210-0519

211 S Union St
Bryan, OH 43506

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tami H. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

Ensure customer details are logged in the CRM for the retailers to reference.

Thomas F. 
Rating:
5.0

N/A

Brandon L. 
Rating:
5.0

The scheduling sucked...made reservations almost 2weeks in advance and didn't get it in wrighting until the day before I needed it...that part sucked

JOHNATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Shelly P. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Stacie W. 
Rating:
5.0

Customer did not leave a comment.

Jackson T. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
1.0

My Uhaul experience is terrible. I booked one month ago. The day before I should pick up vehicle, I got a message and tell me the vehicle is not available. I visited the local office, they told me nothing they can do about it. I called the central office, after one hour hold and many arguments, they find a vehicle 103 miles away. I have to go to pick it up and they give me only 80 "free" miles, because you measured straight line distance. Why do not you tell me early if you do not have the vehicle? Please compensate me the extra miles, and 4 hours of my son and my time, and my personal vehicle usage

Tao J. 
Rating:
5.0

Customer did not leave a comment.

Ryan I. 
Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

REBECCA LAURAMAE G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA LAURAMAE G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

The two ladies I work with at the Bryan Ohio location were a pleasure to work with outstanding representative of your company

William D. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Make sure customers clean and sweep out the truck before it is returned or charge them a cleaning fee. Other than that, the truck ran fine and no complaints.

Chester W. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

They care about their customer. Great young ladies. God Bless

frank S. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

TREVOR A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
4.0

Customer did not leave a comment.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Online check-in took longer than I expected by having to take SOOOO many pictures of inside and outside of truck for cleaniness and location. Moving in the WINTER will cause more mud and dirt issues that moving in the summer. A slightlier messing truck should be expected in Winter. We did our best to mop up dirt and mud in cargo area but not for floor boards.

Jim S. 
Rating:
3.0

Customer did not leave a comment.

Ramyras G. 
Rating:
3.0

Customer did not leave a comment.

larry J. 
Rating:
5.0

Excellent service

Braulio T. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Do not send emails in the middle of the night!!!!!

chris B. 
Rating:
5.0

Excellent service staff and vehicle as expected. Best experience yet with U-Haul. Thanks!

Eric T. 
Rating:
4.0

Customer did not leave a comment.

Alexander N. 
Rating:
3.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer service is excellent, will go there again if I need any of ther products

Adam R. 
Rating:
5.0

Top notch service !

Greg I. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Of course Make the rentals cheaper, lol. Great experience

Austin A. 
Rating:
5.0

Quick, easy, and helpful. Would use this location again, and I likely will!

Alicia M. 
Rating:
5.0

none

Dennis G. 
Rating:
5.0

Nothing. The service was excellent.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Lyle S. 
Rating:
5.0

Customer did not leave a comment.

Jesus T. 
Rating:
5.0

Not the first time I've arrived at a U-Haul rental location and the U-Haul computers are down. That's frustrating when one shows up at the promised pickup time and is trying to maintain some sort of schedule.

Ryan M. 
Rating:
5.0

The place with the truck was wonderful no problems there. The problem was with the call center I had to call 4 times to get the right day and time the 4th time the lady was great handled it like a true professional took care of the problem. They really need to train more of their call center people like the last woman was trained.

BRENDA F. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Extremely clean drop off point. They should consider offering more U haul products here

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Denise N. 
Rating:
3.0

Customer did not leave a comment.

Derrick L. 
Rating:
5.0

I feel I received excellent service and they were very courteous ladies. Defiantly will go back on my next need for U-Haul.

TIM P. 
Rating:
5.0

Customer did not leave a comment.

Christophe A. 
Rating:
5.0

This Bryan, OH location and the representative who helped me there were great! The reservation experience itself was not good, and the first woman I spoke with when I called about the problem I experienced was just short of rude, and seemed very unconcerned, then I was disconnected when she 'transferred' me to someone else to try to fix the issue. I was unhappy to discover that the trailer I "reserved" was not actually available (unless I wanted to travel 40 minutes to another location), and even more so that that information was not given until the day before pickup - very poor service in my opinion! So unless I'm quite desperate for something to move with, I will not likely be using Uhaul again.

Lisa S. 
Rating:
2.0

Customer did not leave a comment.

shannon S. 
Rating:
2.0

Customer did not leave a comment.

shannon S. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
4.0

Customer did not leave a comment.

Lindsey S. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

larry H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

I did notice that the truck I rented had a slight miss. It didn't affect anything but wanted someone to know.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Leah S. 
Rating:
4.0

Equipment was there and in good shape, the ladies were helpful and friendly. Good value for the trailer.

Randolph W. 
Rating:
5.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Garry C. 
Rating:
5.0

Customer did not leave a comment.

Taylor T. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Staff was very accomodating and freindly

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

I made the reservation 3 weeks in advance. Uhaul couldn't seem to transfer the trailer I reserved to the location 5 minutes from my house. So instead, I was forced to drive 30 minutes away to pick the trailer up?! This is unacceptable service uhaul, especially with three weeks lead time.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

biil M. 
Rating:
4.0

Customer did not leave a comment.

Lindsey D. 
Rating:
5.0

NA

dina S. 
Rating:
5.0

Customer did not leave a comment.

Tod R. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
4.0

Better communication when making changes. At least did give me discount for my troubles.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
4.0

We needed to pay an extra fee due to the pickup and drop off was not at the place agreed upon in Defiance Ohio, per our initial phone call with the uHaul agency.

cheryl A. 
Rating:
4.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Customer did not leave a comment.

Don L. 
Rating:
3.0

Bryan although unapologetic for not having the trailer did him give me the number to find another trailer

Kimberly Wheeler W. 
Rating:
3.0

Customer did not leave a comment.

Jacquie W. 
Rating:
5.0

Make sure the air conditioner works in the trucks you rent,make sure the wiper blades are not missing and the brakes work properly!??

martin V. 
Rating:
3.0

I reserved a 10 ft. truck to be delivered to a location on the other side of town which would have been closer for my needs. I was told by the person at that location that by going on-line, I could have delivered whatever I needed on the day I needed it (which was a week later). The next day, I received an email from a different location that they had reserved a 15 ft. truck for me. I called this location and asked them why I was not getting one from where I wanted it. They told me that "the person at the other location told me wrong and he (the original location) needed better training". I did not think this was very professional to "belittle" a person in this manner. The actual renting and return was done with no problem but this was the second time that dealing with this particular location left a bad taste in my mouth.

Tom C. 
Rating:
5.0

I am just highly disappointed with uhaul in general i used them 2 times this week first time was saturday went through a nightmare and u guys still.charged me 177 dollars even though i was told to go to another location went there and dealer wasnt there and they double booked my truck.so couldnt take it had to go up to swanton i feel i am due at least a 50 dollar refund.

Heather V. 
Rating:
4.0

Customer did not leave a comment.

CURTIS A. 
No reviews have been submitted for this location.

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