Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was very clean, both inside the cab and the bed, but it did seem to have some maintenance issues. It was occasionally difficult to start, the shocks felt like they probably needed a service done, as well as the brakes. The whole truck tended to shudder when the brakes were initially applied. The customer service was wonderful, however, and when I called to extended the rental period, they were very prompt, helpful, and friendly, getting me all set up without any issues.
Katy D
Rating:
5.0
Customer did not leave a comment.
Danielle W
Rating:
4.0
Customer did not leave a comment.
Vickie B
Rating:
4.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
Michael T
Rating:
5.0
I have used this location several times and have always received excellent service and well-maintained equipment. This location has set the bar for which all U-haul facilities should reach.
Lon H
Rating:
3.0
Customer did not leave a comment.
Denis B
Rating:
5.0
Great service and environment… kind and friendly counter reps! Thank you!
Christopher P
Rating:
5.0
Customer did not leave a comment.
Kelly A
Rating:
5.0
Customer did not leave a comment.
Cortland S
Rating:
5.0
Customer did not leave a comment.
Pamela F
Rating:
5.0
Customer did not leave a comment.
Jeff S
Rating:
5.0
I love this location. They are the best in the business and they always have what I need. Thank you.
david f
Rating:
5.0
I love the Bryan Ohio location. Everyone in Bryan are great, friendly and always happy.
David F
Rating:
2.0
We returned the trailer a few hours after renting it and we got charged for 4 days of a rental.
David R
Rating:
5.0
Customer did not leave a comment.
Melissa K
Rating:
5.0
Customer did not leave a comment.
Patrick A
Rating:
4.0
Customer did not leave a comment.
raymond n
Rating:
5.0
Customer did not leave a comment.
Denny B
Rating:
5.0
A/C for the hard working employees!
CHRISTOPHER B
Rating:
5.0
Customer did not leave a comment.
Oscar C
Rating:
5.0
Not much. Good equipment.
Larry S
Rating:
5.0
Customer did not leave a comment.
ROBERT A
Rating:
5.0
Good job!!!
Kevin C
Rating:
5.0
Customer did not leave a comment.
Rick B
Rating:
5.0
Customer did not leave a comment.
mark h
Rating:
5.0
Customer did not leave a comment.
Mark L
Rating:
5.0
Very friendly and helpful staff.
DARRYL C
Rating:
5.0
Customer did not leave a comment.
Robert K
Rating:
4.0
Customer did not leave a comment.
Shelly C
Rating:
5.0
Love those Girls
John B
Rating:
5.0
Customer did not leave a comment.
Sherry T
Rating:
5.0
Great , friendly service and vehicles.
JACK W
Rating:
5.0
Customer did not leave a comment.
hitesh P
Rating:
4.0
One of the turn signals would not work and they could not fix the incorrect drop-off location.
Mark L
Rating:
5.0
Lube hitch tightening nut
Carlton S
Rating:
5.0
Customer did not leave a comment.
Korey A
Rating:
5.0
Customer did not leave a comment.
Jason L
Rating:
4.0
Customer did not leave a comment.
Anita R
Rating:
4.0
Customer did not leave a comment.
duane e
Rating:
1.0
Trucks should be serviced and test driving before leasing out. I've used uhaul quite a few times and was always happy with your service but this one was a nightmare From reservations to checking in truck.
Cindy K
Rating:
1.0
Not screw people reservations up. I reserved 15 ft truck and it was moved from defiance to Bryan 2 hours before pickup. When we got there we waited an hour to find out you guys screwed up again and ended up with a 10ft so we had to take more trips which ended up being more expensive.
Eathon M
Rating:
5.0
Customer did not leave a comment.
Rob E
Rating:
5.0
Customer did not leave a comment.
BRENDA F
Rating:
5.0
Customer did not leave a comment.
Bruce G
Rating:
5.0
Customer did not leave a comment.
Vanessa R
Rating:
5.0
Customer did not leave a comment.
Nicole M
Rating:
5.0
It was really kind very understanding and I will always go back to them and tell other people about them for the mall I think they deserve a raise give him a raise smile
Jimmie P
Rating:
5.0
Customer did not leave a comment.
FREDERICK S
Rating:
5.0
Customer did not leave a comment.
Cyrstal B
Rating:
5.0
Customer did not leave a comment.
Jerrica J
Rating:
3.0
There was no air conditioning in the truck and armrest is broke.
jeremy t
Rating:
5.0
Customer did not leave a comment.
Charles E
Rating:
5.0
Customer did not leave a comment.
Jesus A
Rating:
5.0
Customer did not leave a comment.
Steven G
Rating:
5.0
The lady was very courteous , helpful and friendly.
Bruce P
Rating:
4.0
Have something to keep the dolly from rolling and banging into the sides of the truck.
Gladys A
Rating:
5.0
Customer did not leave a comment.
Michael T
Rating:
2.0
They hadn't even brushed the snow off the truck. She just pointed to it.
Donna T
Rating:
5.0
The only thing is bad is the car trailers aren’t wide enough to open the door on cars . Had to climb out window wasn’t easy . But service was good
RANDY B
Rating:
3.0
Make sure they get was they reserved and paid for.
jody p
Rating:
5.0
Customer did not leave a comment.
phyllis r
Rating:
5.0
Customer did not leave a comment.
phyllis r
Rating:
5.0
Customer did not leave a comment.
phyllis r
Rating:
5.0
Customer did not leave a comment.
Hoshea R
Rating:
5.0
Customer did not leave a comment.
Tami H
Rating:
5.0
Customer did not leave a comment.
JASON B
Rating:
3.0
Ensure customer details are logged in the CRM for the retailers to reference.
Thomas F
Rating:
5.0
N/A
Brandon L
Rating:
5.0
The scheduling sucked...made reservations almost 2weeks in advance and didn't get it in wrighting until the day before I needed it...that part sucked
JOHNATHAN N
Rating:
5.0
Customer did not leave a comment.
Shelly P
Rating:
5.0
Customer did not leave a comment.
Amy C
Rating:
5.0
Customer did not leave a comment.
Stacie W
Rating:
5.0
Customer did not leave a comment.
Jackson T
Rating:
5.0
Customer did not leave a comment.
Adam K
Rating:
1.0
My Uhaul experience is terrible.
I booked one month ago. The day before I should pick up vehicle, I got a message and tell me the vehicle is not available. I visited the local office, they told me nothing they can do about it. I called the central office, after one hour hold and many arguments, they find a vehicle 103 miles away. I have to go to pick it up and they give me only 80 "free" miles, because you measured straight line distance.
Why do not you tell me early if you do not have the vehicle?
Please compensate me the extra miles, and 4 hours of my son and my time, and my personal vehicle usage
Tao J
Rating:
5.0
Customer did not leave a comment.
Ryan I
Rating:
5.0
Customer did not leave a comment.
Gordon H
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
REBECCA L
Rating:
5.0
Customer did not leave a comment.
REBECCA L
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
Customer did not leave a comment.
Charles W
Rating:
5.0
Customer did not leave a comment.
Jordan B
Rating:
5.0
The two ladies I work with at the Bryan Ohio location were a pleasure to work with outstanding representative of your company
William D
Rating:
5.0
Customer did not leave a comment.
Randy B
Rating:
5.0
Make sure customers clean and sweep out the truck before it is returned or charge them a cleaning fee. Other than that, the truck ran fine and no complaints.
Chester W
Rating:
5.0
Customer did not leave a comment.
Richard F
Rating:
5.0
They care about their customer. Great young ladies. God Bless
frank s
Rating:
5.0
Customer did not leave a comment.
Nathan B
Rating:
5.0
Customer did not leave a comment.
TREVOR A
Rating:
5.0
Customer did not leave a comment.
Rebecca G
Rating:
4.0
Customer did not leave a comment.
REBECCA H
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Online check-in took longer than I expected by having to take SOOOO many pictures of inside and outside of truck for cleaniness and location. Moving in the WINTER will cause more mud and dirt issues that moving in the summer. A slightlier messing truck should be expected in Winter. We did our best to mop up dirt and mud in cargo area but not for floor boards.
Jim S
Rating:
3.0
Customer did not leave a comment.
Ramyras G
Rating:
3.0
Customer did not leave a comment.
larry j
Rating:
5.0
Excellent service
Braulio T
Rating:
4.0
Customer did not leave a comment.
Thomas C
Rating:
5.0
Do not send emails in the middle of the night!!!!!
