Customer Reviews for Wren Napoleon
(U-Haul Neighborhood Dealer)

198 reviews

1413 N Scott St   Napoleon, OH 43545

(419) 599-6467

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 599-6467

1413 N Scott St
Napoleon, OH 43545

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robb C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
1.0

We rented a trailer from 1413 N. Scott St, Napoleon, OH, picked it up on Thursday, June 17, started to load it with the first item and the door opening hit the ground, the door came down on my daughters back, and we almost dropped the item we were loading. We looked at the connection to the hitch and it was never secured. The lights were connected, the chains were connected the actual screw to keep the hitch and trailer connected was just sitting on top, not screwed down at all.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
1.0

If you change the pick up location on the customer , the customer should be compensated for the added time. Mud on the floor inside the truck cab. Only 1/2 a tank of gas. Changed location added 1 hour just to pick-up the truck. Your customer service thinks that adding 30 miles to my rental is compensation when they are sending me 30 miles out my way to pu the truck. Uber cost money.

John E. 
Rating:
3.0

Cab smelled, Stearing wheel crumpled in your hands. windshield wiper blades torn and did not work. Tires bald, Brakes barely stopped vehicle. Truck not aligned, would not stay on road. Vehicle not safe, should NOT be rented. Box dirty, ramp filthy just awful. Worst U-Haul rental of my life. Next time I will try Penske or Ryder

MICHAEL B. 
Rating:
5.0

Easy to work with Other rental equipment was dirty but operable.

Benancio P. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
4.0

Our only concern with this rental was that we had requested an appliance dolly when we made the rental but the location didn't have one when we arrived to pick up the truck.

John H. 
Rating:
5.0

Great job!

Alan D. 
Rating:
5.0

Good moving experience from uhaul in Napoleon, Ohio.

Tom K. 
Rating:
5.0

Never got a final bill showing why I was charged an extra $22. And also the gas tank was not filled to halfway point like I was told.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

paul F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Delbert T. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
2.0

Customer did not leave a comment.

Susan W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer T. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
4.0

Customer did not leave a comment.

Dennis A. 
Rating:
3.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

gwen H. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

was told to pick up unit earlier than we had wanted and as a result had to return the unit later than the 48 hours and was charged an extra day because of it Also when we picked up unit, there were carpet scraps and staples we had to clean out

Ron P. 
Rating:
5.0

Easy to find location.

C Joseph F. 
Rating:
3.0

I had to drive to Napoleon from defiance to pick up the truck so the girl told me she would give me 20 extra miles no charge which would give me 171 miles I was charged for the miles

Christ V. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Make it easier to remove roaming charges that were added by error. Since I rented for a one way but somehow was scheduled to drop off where I picked up the truck.

Ana C. 
Rating:
3.0

Customer did not leave a comment.

Billie Jo H. 
Rating:
5.0

One of the best U-Haul experiences I've ever had. The staff was super friendly and helpful and the truck was great as well.

Jeremy H. 
Rating:
5.0

this place is small and easy and they seem to know their way around the equipment everything was fine we dropped it off put the key in the box took pictures of everything and left

Earl C. 
Rating:
3.0

Customer did not leave a comment.

TROY H. 
Rating:
5.0

Drop off was after hours

Katura C. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

These Ladies know the Uhaul business. Great help

DUANE F. 
Rating:
5.0

The Ladies are very helpful. They go out of their way to accommodate the customers.

duane F. 
Rating:
4.0

Customer did not leave a comment.

Grant T. 
Rating:
3.0

Customer did not leave a comment.

LAUREL B. 
Rating:
5.0

keep up a good work

THU HUONG D. 
Rating:
5.0

Nothing.

dawn G. 
Rating:
5.0

Central location with nice staff.

Warren H. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Customer did not leave a comment.

Clarence H. 
Rating:
4.0

Wiring was all screwed up on the trailer. It took several hours for a technician to get it road worthy

Jan O. 
Rating:
5.0

Customer did not leave a comment.

virginia N. 
Rating:
5.0

Customer did not leave a comment.

kristina H. 
Rating:
5.0

I called and did not know if I would be able to get to store before it closed, but I did with only 10 minutes to spare. She was wonderful! We got it hooked up quickly, and even had a few laughs while we got the paperwork ready. I live in Defiance, but will make all my U-Haul rentals here from now on.

WENDY G. 
Rating:
3.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Customer did not leave a comment.

Jan O. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

Customer did not leave a comment.

Ben H. 
Rating:
4.0

Nothing everything was great

woodrow T. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

the truck i received was not clean. all else was wonderful. the staff is great and refunded by a day's truck rent because of the incident. i will rent here again. km

katie M. 
Rating:
5.0

Great customer service. Fast pick up and return processes. Definitely will rent again from this location if the need arises.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Cathy R. 
Rating:
5.0

Customer did not leave a comment.

Lynn W. 
Rating:
3.0

Customer did not leave a comment.

Morris H. 
Rating:
5.0

Customer did not leave a comment.

nancy Z. 
Rating:
1.0

When it states on your own sign, that hangs on their front door, if you are do a refund, see this business during business hours, and they say they don't do refunds...then it makes one not want to do business with you anymore

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Supervisor Mike of Tucson Southwest U Haul who installed hitch was great. That is someone you should keep in your business.

Thomas C. 
Rating:
2.0

Customer did not leave a comment.

amanda T. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

my appointment was bumped. when i scheduled the truck there was no indication that others had rented before me. when i went to pick up truck the pick up location had been changed. i was notified over the weekend about this...luckily i had time to reschedule for the next day.

katie M. 
Rating:
4.0

My original location was in Defiance, Ohiio w/a pick up time of 8 a.m. when I got there they dnd't have a vehicle for me, that's how I ended up in Napoleon to get a Uhaul!! So needless to say I wasm't very happy neither was my son! That was another hr til they open n another hr travel n wait time before we could even start to load the truck. Wasted time, yes I got extra miles but such an invonveniece for all who was thr helping me pack up n move!!! I should've been given a discount for such the inconvenience.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Jarred T. 
Rating:
5.0

Customer did not leave a comment.

Haseman D. 
Rating:
4.0

More experience at the rental operation level. They are new at doing the work, so time will help

Matthew O. 
Rating:
5.0

The customer service is wonderful. Not sure how you could improve what they already do.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Marilyn P. 
Rating:
5.0

Customer did not leave a comment.

Cole G. 
Rating:
5.0

Very friendly staff.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

angela H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Trailer was ready as scheduled, no issues. Employees were very friendly and helpful, would recommend them for any moving needs.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

ROB R. 
Rating:
5.0

The cab smelled awful of cigarette smoke.

Neil G. 
Rating:
5.0

Wonderful customer service! Thanks!

Susan C. 
Rating:
5.0

Thank you for the great customer service.

Sarah M. 
Rating:
5.0

Excellent!!!

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
4.0

Everything is great at location an the service as well . the drive to the rear to park large uhauls is a bit narrow .

Daniel K. 
Rating:
5.0

Nothing as all was. well done.

del T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

The reservation we made was botched several times and the day before our move we were told that we would have to pick up the truck 45 miles away, instead of 16 miles away, when there is 2 H-haul in the our own town. Very disappointing experience!!!

Robert J. 
Rating:
1.0

I broke down on the hi way so iused the uhaul. com to reserve a truck and car hauler at one location over night. had my car towed to that location only to get a text the next morning @ 7am saying the location was now 11miles away from initial location. after calling and explaining my situation and asking for a pickup from the original location i was told they couldn't. dio another tow truvk was called at my expense to the new location. when I got there, they ended up not having avehicle hauler so after they made some calls they found one at alocation 22miles away. 1more tow later at my own expense I finally got both the truck and trailer. the only offered compensation to make it right was to give an additional 50miles on the truck. and the guy at the second location telling me igot adecent deal on the cat hauler (was because of the combo rental truck/hauler not from the extra hassle). iwill go out of my essay next time to go elsewhere if my calls to cooperate don't satisfy the edges haggle

Michael M. 
No reviews have been submitted for this location.

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