Customer Reviews for Wren Napoleon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wren Napoleon

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Phillip A.
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David R.
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Susan W.
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Jennifer T.
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MICHELLE O.
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Dennis A.
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Robert T.
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gwen H.
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George H.
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Chad G.
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Mark S.
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Ron P.
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was told to pick up unit earlier than we had wanted and as a result had to return the unit later than the 48 hours and was charged an extra day because of it Also when we picked up unit, there were carpet scraps and staples we had to clean out

C Joseph F.
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Easy to find location.

Christ V.
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I had to drive to Napoleon from defiance to pick up the truck so the girl told me she would give me 20 extra miles no charge which would give me 171 miles I was charged for the miles

David R.
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Customer did not leave a comment.

Ana C.
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Make it easier to remove roaming charges that were added by error. Since I rented for a one way but somehow was scheduled to drop off where I picked up the truck.

Billie Jo H.
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Jeremy H.
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One of the best U-Haul experiences I've ever had. The staff was super friendly and helpful and the truck was great as well.

Earl C.
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this place is small and easy and they seem to know their way around the equipment everything was fine we dropped it off put the key in the box took pictures of everything and left

TROY H.
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Katura C.
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Drop off was after hours

Thomas N.
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DUANE F.
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These Ladies know the Uhaul business. Great help

duane F.
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The Ladies are very helpful. They go out of their way to accommodate the customers.

Grant T.
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LAUREL B.
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THU HUONG D.
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keep up a good work

dawn G.
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Nothing.

Warren H.
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Central location with nice staff.

Amanda R.
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Steve T.
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David F.
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Clarence H.
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Jan O.
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Wiring was all screwed up on the trailer. It took several hours for a technician to get it road worthy

virginia N.
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kristina H.
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WENDY G.
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I called and did not know if I would be able to get to store before it closed, but I did with only 10 minutes to spare. She was wonderful! We got it hooked up quickly, and even had a few laughs while we got the paperwork ready. I live in Defiance, but will make all my U-Haul rentals here from now on.

paul B.
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Jan O.
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Jason M.
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Ben H.
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woodrow T.
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Nothing everything was great

Susan G.
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Steve B.
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katie M.
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the truck i received was not clean. all else was wonderful. the staff is great and refunded by a day's truck rent because of the incident. i will rent here again. km

Dawn L.
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Great customer service. Fast pick up and return processes. Definitely will rent again from this location if the need arises.

RICHARD H.
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Stephen K.
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Cathy R.
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Lynn W.
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Morris H.
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nancy Z.
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Larry R.
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When it states on your own sign, that hangs on their front door, if you are do a refund, see this business during business hours, and they say they don't do refunds...then it makes one not want to do business with you anymore

Tom D.
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Thomas C.
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Supervisor Mike of Tucson Southwest U Haul who installed hitch was great. That is someone you should keep in your business.

amanda T.
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John V.
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Julie B.
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katie M.
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my appointment was bumped. when i scheduled the truck there was no indication that others had rented before me. when i went to pick up truck the pick up location had been changed. i was notified over the weekend about this...luckily i had time to reschedule for the next day.

Michelle R.
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My original location was in Defiance, Ohiio w/a pick up time of 8 a.m. when I got there they dnd't have a vehicle for me, that's how I ended up in Napoleon to get a Uhaul!! So needless to say I wasm't very happy neither was my son! That was another hr til they open n another hr travel n wait time before we could even start to load the truck. Wasted time, yes I got extra miles but such an invonveniece for all who was thr helping me pack up n move!!! I should've been given a discount for such the inconvenience.

Jarred T.
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Haseman D.
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Matthew O.
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More experience at the rental operation level. They are new at doing the work, so time will help

Terry S.
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The customer service is wonderful. Not sure how you could improve what they already do.

Marilyn P.
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Cole G.
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MARK S.
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Very friendly staff.

angela H.
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William M.
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Rick C.
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Trailer was ready as scheduled, no issues. Employees were very friendly and helpful, would recommend them for any moving needs.

ROB R.
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Neil G.
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The cab smelled awful of cigarette smoke.

Susan C.
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Wonderful customer service! Thanks!

Sarah M.
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Thank you for the great customer service.

DANIEL B.
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Excellent!!!

Randall V.
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Hannah S.
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Daniel K.
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Everything is great at location an the service as well . the drive to the rear to park large uhauls is a bit narrow .

del T.
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Nothing as all was. well done.

David H.
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Robert J.
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The reservation we made was botched several times and the day before our move we were told that we would have to pick up the truck 45 miles away, instead of 16 miles away, when there is 2 H-haul in the our own town. Very disappointing experience!!!

Michael M.
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I broke down on the hi way so iused the uhaul. com to reserve a truck and car hauler at one location over night. had my car towed to that location only to get a text the next morning @ 7am saying the location was now 11miles away from initial location. after calling and explaining my situation and asking for a pickup from the original location i was told they couldn't. dio another tow truvk was called at my expense to the new location. when I got there, they ended up not having avehicle hauler so after they made some calls they found one at alocation 22miles away. 1more tow later at my own expense I finally got both the truck and trailer. the only offered compensation to make it right was to give an additional 50miles on the truck. and the guy at the second location telling me igot adecent deal on the cat hauler (was because of the combo rental truck/hauler not from the extra hassle). iwill go out of my essay next time to go elsewhere if my calls to cooperate don't satisfy the edges haggle

justin C.
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PAM D.
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Wayne H.
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Carey L.
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Sue P.
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The card swipe machine wasn't working, but was able to process manually.

RON E.
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Had reservations online for defiance Ohio. Showed up and no trailer. Had to drive back to Napoleon to get a trailer. The staff at carpet wholesalers we're very helpful. Just very dissatisfied with U-Haul and there online service.

jerri H.
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Andy G.
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The lady that helped me was rude, not knowledgable, and kept leaving me at the counter to help other customers. At one point she told me that she works off of commission, and that it was bullshit that she has to help U-Haul customers. The price of my truck was incorrect (an overcharge), and she made me call the company to correct the charge rather than doing it herself - poor customer service. I literally waited 45 minutes before being able to leave with my truck. Being that I was moving from one location in Bryan, Ohio to another location in Bryan, Ohio, I was already inconvenienced by having to drive to Napoleon to pick up a truck. This certainly did not make the experience any better.

Wendy P.
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tod G.
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Jennifer M.
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barbara B.
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Young woman who helped us did have some issues, but it was not her fault. In the end was a good experience and i highly recommend them!

Jason A.
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john E.
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Luci T.
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A little hard to find. A UHaul sign would help

ANGELA S.
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See above

james B.
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be more specific of total cost of the rental when making a reservation or picking up the truck. I was told approximately every time i asked about cost. with miles estimated by customer a price should be able to be computed for the rental of the truck including all your hidden charges!

Mike P.
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No reviews have been submitted for this location.

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