We reserved a truck AND a couple of dollies and furniture pads weeks in advance. The dollies and pads were NOT with the truck when we picked it up. Called them when they opened and they told us we would need to pick those items up in another town. Drove there and they had NONE of those items. Ended up going to the hardware store and bought my own dolly. Then when we were billed upon returning the truck, they charged us for those items that we DIDN’T get even though the SEVEN (not exaggerating) people we talked to throughout the day said we would not be charged. Talked to another three people by chat last night and it’s still not resolved. The truck was fine, but don’t count on them for anything else, and their ability to resolve a problem on their end was ridiculous. NOT what you need when you’re already stressed about a move.
Jeffrey B
Customer Reviews for Wren Napoleon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer Service
DUANE FI don't know how you would improve this, but getting out of your lot with a u-haul trailer in-tow is extremely difficult. Being just off the main highway is convenient in theory, but not so much in practice.
MICHELE DTruck was in good condition and ran well. The girl working where I picked up from was very pleasant and personable and got me set up quickly.
BRADLEY BThey have no appliances to put in truck. Didn't find that out until pickup. Made it so much harder to move. My dresser was damaged trying to take it off by hand.
JUDITH SSmall location, only 2 trailers and a dolly. When picked up trailer had not been cleaned. Nails and screws and smelled
David DVery friendly and reasonable priced
LEON FThe AC was working when I picked it up, but didn't work the entire trip down.
DANIEL KThe young lady who was working, really helped me alot. She also offered to help me hook up the car dolly. She also hand a friendly smile and demeanor. This was the second time I have rented from here. She also walked me back to the truck.
MICHAEL BOutstanding customer service. Very professional, explained all charges and turn-In procedure and timeline.
JASON DRequested pick up at 9:00 a.m., truck arrived at 9:45. Driver discovered there was no passenger side windshield wiper while enroute.
DEBRA FI believe the lady that waited was Kathy maybe and I just want to say she was amazing great customer service
ADONIS SWren Napoleon is a good store to rent a truck. We rent one twice a month and schedule them in advance up to 3 mos out. There is always a truck available for us. The staff is friendly and helpful. We would highly recommend them for all your rental needs.
Scott ZPlease make sure that the appliance dolly and furniture bags are on the truck please. Mine didn't have the things I rented and paid for.
Cody WThere was motor oil in the bed of the truck so it was slippery. Not mad just needs cleaned up. I hauled pop.
TROY SHave fully working dolly and have it ready to go before moving so people wouldn’t have to drive 30 minutes out of their way to get a dolly. I wouldn't get a dolly for a long trip in the future. The ratchet straps kept coming off and I returned it early.
Zachary LWren-Napoleon has been our go to place every time we need a truck. They always have what we need and if they don't, they find one for us, usually through their other store in the next town over. We've never had a problem that couldn't be solved.
Scott ZThe inside of the 10’ x 15’ portion of the truck had a few small items and a piece of railroad track left behind from the previous renter.
Michael WWe use Wren-Napoleon twice a month and we are always a satisfied customer. They go above and beyond to take care of our needs!
Scott ZGreat overall experience!
Heather NThis place is amazing and very helpful,, they are awesome helping in all that I needed ,, I felt very safe ,, thank you very much
Landy REasy to get U-Haul. Didn’t have the size we wanted but upgraded to a bigger one for the same price! Also, very nice people.
Mark WNikki & Cathy are just fabulous!! Great Customer Service!! Very Knowledgeable!!!
DUANE FAbsolutely nothin the lady that helped me was wonderful kind knowledgeable explaining everything nicely and off I went easy to return very please experience
Todd BGreat and courteous service.
Stephen DAC didn’t work the first day but worked the second day. We returned the truck a day early; do we get a refund for that?
Becky KEverything was very easy and I will be doing it again soon.
MICHAEL MYou let someone else rent under my name,, now are billing me for it
Edwin SPick up location was outstanding!!! Truck was clean and ready to go as promised. They were helpful, informative, and a pleasure to work with. We will use that pick up location for all our future trips. Thank you so much ladies!! You were the best!!
steven pThe lady was very nice. Will defi get a truck from this location again!!!
SUMMER GWren Napoleon is a great place for all your UHAUL needs! Nikki and Kathy always do a great job! They always work with us to locate the trucks we need to get our jobs done and quickly! Look to Wren Napoleon for all your moving needs!
Scott ZThe trailer pulled well. Service at pick-up was excellent.
KEVIN CVery friendly staff
Justin DThis lady is friendly and knowledgeable. She is a good brand embassador! Gave me the credits owned and no hassle!!!
Patricia HThe lady here was extremely friendly and fast. Very personable and professional!!! Nothing negative about either location.
Patricia HI was supposed to get blankets to cover up my furniture and never seen any blankets and the truck. But I would definitely rent from this company again was very pleasant.
Frankie JUnfortunately it was a bad experience! I had to call customer care a total 7xs . Rude care on the phone , trailer smelled like rotten meat and had a large red spot that looked like vomit. Thank goodness we only used boxes not furniture! The key did not work for the truck upfront then after we call customer service for the fifth time they contacted the store that was closed to find our rental was in the far back of building! I rented a utility cart and never received one! That was paid for all. I would not recommend this location for rentals nor was I impressed with Customer Service Uhaul. I was placed on hold and passed to different departments several times! Then when I was told to call Monday morning because the weekend staff is unable to address service complaints I spoke to a IHaul rep that was rude and continued to talk over me and he was argumentative. Disappointing!
Kimberly BWent there today and was treated very well!! Very friendly, clean environment. Counter greeter was a joy. Would highly recommend this place. Deposit back on card before night was over. Excellent experience!
John RFriendly staff
Chad HThe U-Haul and location were excellent but I cannot say the same for the online check in app. It was slow and could not find my location (took several trys and my settings and cell service were fine), it didn't like my pictures so it wanted to send me a verification code which I tried to get three times (emails eventually came through 15 minutes later), and it tried to overcharge me. I was never able to complete the process and the in store representative ended up checking me in and out. I appreciated that so much! Additionally, the online process requires way too much, you should be able to pre-register your pics and license and only have to verify the correct truck online to get your keys. All of the additional forms of ID are ridiculous especially when doing it through the app at pick up. For example, I do not have an employer( on disability), no passport, and I own my home so no rental documents. I don't need that much information to vote or go anywhere else. Pick up should be fast and quick.
Marilyn PNothing! Everyone was very professional and we had excellent service!
nancy hI reserved online and picked up in-store. Fast and easy. In and out in a couple of minutes. The associate was very friendly and told me what I needed to know about mileage, gas, and drop off. Would definitely use again!
Michelle EI had a great experience with the staff at Wren. They were friendly, knowledgeable, and helpful.
James GVery helpful.
Corene CBe a better company
Richard BEverything went smooth as silk. Very happy customer!!
Pamela MI was advised that I would have 35 miles included in my rental and was charge for the miles. The rental was dirty. The individual at the rental facility its self was courteous and kind.
Aubrey SI picked up the trailer , it was extremely bumpy pulling it home . I loaded it . It was still extremely bumpy taking the load , about halfway there the bumpy ride stopped suddenly , when I got to the dropoff I inspected , the treads of the tier on the passenger side had peeled off , the tier was not flat but lost the treads . I callled for a repair , they did , they extended the rental a day and said they wouldn’t charge me for the extra day and still charged me for the extra day anyways . Lousy .
Veejay DThe truck sounded like it was gonna break down and unsafe to drive the minute we drove out of parking lot we heard the noises it was making so we drove right back they told us to call roadside assistance.. I had checked I wanted. A Dolly and furniture pads they didn’t have those I was told I wouldn’t be charged for those but I was charged for the furniture pads .
Brenda SNikki is amazing. She is very kind, respectful,professional and courteous. Only if everyone was like Nikki it would be so awesome. The small trucks could use ramps and a tie down strap. Overall I am very satisfied and pleased. Makes me want to buy me a box truck. Thank you so much for all of your help.
Michael B