Customer Reviews for Wright Spot Drive Thru
(U-Haul Neighborhood Dealer)

327 reviews

3913 Colonel Glenn Hwy   Fairborn, OH 45324

(937) 343-8026

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(937) 343-8026

3913 Colonel Glenn Hwy
Fairborn, OH 45324

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: 10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Took almost 1 hour to give truck key even with online reservation. I do not recommend to any and also I never ever come back to this location in future reservations.

venkata D. 
Rating:
5.0

At one point I thought the truck was going to break down. The transmission is almost shot on that truck. Other than that great customer service.

Dusty H. 
Rating:
2.0

I believe this location is just trying to earn a few extra bucks. This is a drive thru that I had a hard time getting the owners attention. It took almost 30 minutes from the time I got to the lot and the time I was able to finally leave to pack up. The app closed out before I was able to enter the odometer or take photos. I had to call Uhaul to reload the app so I could finish checking out. Not a good experience. To top it off, it was 9 degrees out with a negative wind chill.

David P. 
Rating:
5.0

Customer did not leave a comment.

Dwayne T. 
Rating:
5.0

It is a good place to go for a U-Haul

christopher B. 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
3.0

Customer did not leave a comment.

Loren J. 
Rating:
5.0

Customer did not leave a comment.

Crystal L. 
Rating:
5.0

Great

AMY C. 
Rating:
4.0

Customer did not leave a comment.

Irene M. 
Rating:
5.0

He was very efficient and pleasant!

Trudy A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

The owner of the drive-through was a good guy. He helped out a lot and I would definitely go back to him in the future for my next U-Haul.

christopher B. 
Rating:
3.0

Customer did not leave a comment.

Mohammad A. 
Rating:
5.0

Not a thing. Great experience

TERRT T. 
Rating:
5.0

Good thing there was a person to move the checkout along. The online checkout and check-in is a great idea, but between the number of photos that have to be uploaded and the questions, it is just frustrating.

David J. 
Rating:
5.0

Great assistance from the staff when I had challenges with my phone app. Very helpful and made the experience much easier than I anticipated. Overall great experience.

Carolyn E. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
4.0

Just seemed odd conversing out of a drive-thru, small little office. But overall fine.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

scott V. 
Rating:
5.0

Customer did not leave a comment.

Gautham D. 
Rating:
3.0

The online sign up process is a pain. And customer service was not helpful at all. The van I had had a digital gas gauge and I miss read it as full and it was only half. When I called and told customer service what happened and that where pictures taken of the instrument panel they could see this. And I ended up filling the tank up she said oh well.

Mark H. 
Rating:
5.0

Fix your return part of the truck. It charges me an additional $20 to return it without the self check in. Your app would not allow me to do it. I am very upset I have to pay an additional $20, to the pint where I will no longer rent anything from U-Haul again. A absolute total ripoff. The location was awesome

Walter H. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

He was very professional and did a great job for me. Thanks.

Ruel M. 
Rating:
5.0

The U-Haul represented who wrote the contract for me and prepared the truck for me was efficient, helpful, kind, and ensured the truck was clean and in good operating condition. I had trouble with the app when returning the truck and that same U-Haul representative took care of the return documentation even though he was leaving work when I returned the truck. This was great service and I would definitely recommend this location.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Juanita H. 
Rating:
5.0

This site was easy to access and close to gas station to replace used gas. The gentlemen were friendly and helpful in picking up and returning the van.

Cheryl S. 
Rating:
1.0

My review isn't about the rental truck. My review is about your storage unit rental. I rented a unit at the Burkhardt Road facility. I went there with 2 paid movers and a truck full of heavy items, furniture and boxes. The unit I was rented was 336. There isn't a 336 unit! When I tried to get help at the facility there wasn't anyone in the office. Your website says there is someone there 7 days a week by the way. When I tried to call for support I was given options that did not refer to the storage unit. I finally just picked one of the options referring to truck rental and was able to speak to someone who passed me on to customer service. After that I had to suggest to the agent is there another storage facility in the area I could unload my truck. They gave me a phone number to call. I called the Linden Avenue facility who said they didn't have any units available but I would have to physically come to there facility to have my payment switched to an actual unit at the Burkhardt Road facility. I went to the Linden Avenue facility. I told the woman my name (the same information I could have given her on the phone) then she switched my code and gave me another unit. At no time did I give her any information I couldn't have given her on the phone. WHY does you company make it so hard on the customer!! I ended up having to pay extra payment for the movers, the movers load the truck again for me to take items to the dump ( I am a 68 year old female and I had to unload the truck at the dump by myself) then I was late returning the truck to the Wright Spot Drive Thru, due to your extremely poor customer service. I feel I deserve compensation for the additional payment of my movers, mileage and time I was charged on the truck rental. I deserve at least a free months fee on the unit.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

Brendyn S. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
4.0

Thanks for the service :)

Benjamin A. 
Rating:
3.0

No military discount, why does U-Haul not support the military?

roy O. 
Rating:
5.0

Customer did not leave a comment.

DAMONJON M. 
Rating:
5.0

Nothing

Melissa W. 
Rating:
4.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

Very strange having to go into a drive thru for a rental vehicle. Also, Not good communication.

Janice P. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
3.0

Customer did not leave a comment.

Tabatha S. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
2.0

Customer did not leave a comment.

OLUWADAMILARE A. 
Rating:
5.0

.

Sultan A. 
Rating:
5.0

Customer did not leave a comment.

NATALIE S. 
Rating:
3.0

No supplies but the owner was good and checkout was efficient.

Philip P. 
Rating:
2.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

No comments at the moment. Merry Christmas.

Will L. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
4.0

The mileage fee is too expensive. I would have used a Load and Go from Home Depot if it had been available. Their mileage fee only kicks in after a set amount of miles. I rented a U-Haul truck only because I needed to get something moved quickly. As it was, I only drove 56 miles and returned the truck in less than two hours. In the future I'll only consider U-Haul if it's the only option.

peter W. 
Rating:
3.0

Took some time returning the truck a day early. The charge for the blankets was removed. Was charge an extra $29.00 for being over the mileage limit, which I didn't know about? Is something new for one way?

David I. 
Rating:
5.0

Customer did not leave a comment.

Emma S. 
Rating:
2.0

Even though it says that the hours of this drive thru where the trucks are located was open, there is not anyone to help with U-Haul issues. When I returned the equipment I did so online and right near the end where I was to take a picture of the mileage and fuel gauge, it wouldn't connect and the app even said that there was an error and to just turn the keys in. When I got my bill I was charged the drop off service fee. I was also charged for fuel even though it was full when it was returned. Alarm bells should have went off when I read other reviews about this place, saying the same things that I encountered.

Barton C. 
Rating:
2.0

The man working in the drive thru was very unhelpful because we did “mobile pick up”

Grace S. 
Rating:
4.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

The owner of the Drive thru was very courteous and helped us when we had a scheduling issue.

Catherine H. 
Rating:
3.0

You can start by not over charging for things. And charging people for gas when I returned it with more gas than it had when I picked it up.

Kaitlin R. 
Rating:
5.0

Friendly, knowledgeable. Everything went well. Thank you.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Parra E. 
Rating:
2.0

Extra equipment I rented was not in truck. Not a huge problem for me but may be for someone else. Location is weird but I got what I needed and was all that mattered to me.

Toni A. 
Rating:
2.0

The App to pick up a vehicle when the location is closed, needs to have a video explaining the rental pick up steps that one can look at before arriving at the location. For those with UHAUL, the process may seem straightforward. But for those who do not rent often, it is not. When I called UHAUL for assistance they were VERY, VERY helpful.

Jack P. 
Rating:
5.0

Great service

Maurice J. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
4.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

No complaints

Bryce S. 
Rating:
5.0

it was the only location that had the equipment available at the spur of the moment

Richard L. 
Rating:
3.0

Customer did not leave a comment.

GEORGE G. 
Rating:
3.0

Customer did not leave a comment.

GWEN G. 
Rating:
5.0

Customer did not leave a comment.

zahara A. 
Rating:
3.0

Customer did not leave a comment.

Olivia M. 
Rating:
5.0

Nice guy who worked there and explained everything perfectly. Will definitely rent again !

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Everything was good.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

Gregory P. 
Rating:
2.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
4.0

Customer did not leave a comment.

Amber O. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
1.0

Was given wrong key to truck, had to wait nearly 45 mins for customer service support

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Samira B. 
Rating:
5.0

Vendor was very informative, professional, funny, and friendly. Props to this guy!

Hosea H. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
4.0

Customer did not leave a comment.

damien H. 
Rating:
5.0

Customer did not leave a comment.

Billie B. 
Rating:
5.0

Customer did not leave a comment.

Shayne W. 
Rating:
5.0

Excellent experience, A++++

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

rachael C. 
Rating:
2.0

Better information up front

Ashley H. 
Rating:
2.0

Self check in was horrible. Little to no directions. Stuff I did prior to pickup adding my name and license I had to do again. No clear instructions where anything was located. Took forever. So frustrating.

Larry L. 
Rating:
5.0

Little bit confused by location. Better signage might help. Service was wonderful and truck was in great condition, clean and all else was excellent.

John G. 
Rating:
5.0

Customer did not leave a comment.

Brandey V. 
Rating:
5.0

Customer did not leave a comment.

Coleman B. 
No reviews have been submitted for this location.

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