The owner was very helpful-provided excellent customer service.
Jean L.
Customer Reviews for Wright Spot Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The on-line process for dropping off was pretty straightforward, but no clear directions on where to park the truck.
GEORGE S.I haven't received my receipt. Once I completed everything it said I would have the receipt sent to my email.
Andrew B.Take more time to give me the keys because he was busy with costumer
Mohamed A.paid for moving blankets and there wasn't any in the truck
Aarron R.The person was very polite and explained every question clearly.
Tarun S.Everything was great and I plan on renting again from the same place in about a month.
Michael S.We dropped the truck off around 1pm but was not logged as dropped off until 3:29 pm. Luckily no late fee was charged.
Lisa F.My service with U-Haul was very unsatisfying. I scheduled to pick up my truck at 2:30 and wasn't able to leave with my truck for another hour after that time. I wasn't informed of the process i would have to go through to be approved for the truck and to get the keys. Also, the website was glitching and that held me up as well. I ended up being an hour behind schedule. Which was unfortunate and cost me money with my movers.
Nina S.The location is good, but it is in a drive-through liquor store. Kind of awkward. The parking lot is hard to figure, what with auto sales lots next door.
Brian B.Lower the prices, cost way too much when I have to fill the tank up at the end of the day
Shawn S.Guy was not very friendly and acted like I was bothering him when I returned the trailer.
jonathon M.The brakes were kinda of grinding. Other than that everything was great.
Lisa H.The owner of this beer drive through was nowhere to be found. We were dropping off and another couple came wanting to rent. They left after seeing what we were dealing with. Worst Uhaul place and experience in my 35+ years renting vehicles. Will never go to this location again and recommend people use a full Uhaul establishment.
Michelle E.The trailer that we had used was extremely unsafe and would start to fish tail the whole trip. It did not matter if it had weight in it or not.
Brie W.Why we take cleaning fee for $20?
John Y.It was a *drive thru* location and while checking in/out they were having to start & stop to wait on drive thru customers. It was a horrible ridiculous wait. Also, while returning rental the check in took over 40 minutes then I was charged for another whole day rental charge!!! I will NEED this charge to be removed from my credit card asap!!
Karen W.The truck was leaking water inside of the cab as im driving i have water pour down on me make sure the truck is well maintained and also insure when we are returning the equipment we have the right address to return it
naqpoleon H.I am done using, or should I say, being used, by Uhaul. There has not been a single time I have used your service that I wasn't sorely disappointed by hidden and non-disclosed fees or additions made by your greedy and corrupt clientele who find ways to charge customers for more than the customer wants or needs.
Patricia B.Speed up the 24/7 mobile option. I waited 30 minutes to be “verified†which slowed down my entire move.
Alexus H.Keep up the great work...
Atum M.The online check in could have been a little clearer and faster
Samantha B.The location was fine. The catches, numerous fees, and aggressive stickers "YOU DAMAGE! YOU PAY!" was all really jarring. Kinda felt dirty ya know? Get in there and whoah here's a huge contract with nonsense like arbitration and liability shuffling. Step into the van and got all these labels and warnings and signs screaming at me. It's a real awful experience. This location was fine and the manager there was helpful, polite, and fast.
Evan S.This location was nice enough, the equipment was brand new, and the person who helped me was very friendly. My only complaint was that the process of renting the vehicle through your website was not very user-friendly.
James B.Cigarette butts were in ashtray and all the moving pads were wet and smelled of mildew. I would not recommend this U-haul location.
JOSHUA B.For the second time. As a leave the store within one minute the gas goes below what it should be. I think it related to parking in uphill or downhill which cause the gas indicator is higher than what's in the tank. Please make sure you indicate the right amount of gas is in the car before the customers receive their rental
Hassan A.One headlight is dim so needs replaced. I did not use but one blanket so not sure if only charged for what I exactly used rest still in plastic.
Susan S.Renter had not started or cleared 1/8" of ice off vehicle, considering I reserved it. Only real gripe.
Corie B.You have to check in early at this location. There is only one person working the drive-thru and helping you. The check in process took longer than it should have
Bryan D.Maybe a sign that says "for UHaul rentals enter here" At first we were unsure as to whether to walk into the drive-thru.
Glenda K.I tried picking up the truck by using my mobile device, but it did not go well at all. I then tried going through the store clerk, and that still took 20-30 minutes. Bad experience overall.
Bert L.A van like this really served my needs better as a bachelor, and the price was such that I could keep it multiple nights. Not a bad deal. The owner was kind and helpful, and the facilities were clean. My one critique would be that I rented a dolly that came without bungeeing cords. I'm sure you offered to rent them to me, but still ... come on.
Denny R.We used the online pickup and were unable to log into the account and complete. Nobody was there to help, and we were on hold for over almost an hour With the toll free number, while the website was “processingâ€. We were on a schedule and this is unacceptable. We never did speak to anyone except an agent who said after the processing completed “we're busy@. Not even an apology. Terrible customer service.
Nicholas W.Outstanding service on short notice! We were in a pinch and needed something to haul a new tv. We will definitely be back whenever a rental is needed! Rob
Robert B.Honor your promises!!! I reserved the morning of the rental, got there a few minutes before it was supposed to start. Waited in line for 30 minutes while the attendee dealt with a return. There were other people there, but apparently they couldn't be bothered to man the check in or check out desk. When my turn came, the guy was insistent that I had to return it at the time, exactly, which was now only an hour and a half, vs. the 2 hours I rented for. I said I'd do my best. He said he couldn't rent to me then. I was left with movers at my house, and no move truck. Completely sh177y customer service. NEVER AGAIN.
Steve M.Good location, good equipment. However, this is a one-man operation, and if it gets busy with the co-located business (drive-thru) it can take a while.
Philip H.Customer service was outstanding, efficient, timely and smooth. The rep was comfortable to interact with and the business was very clean and professional. I would rent from there again.
Stafford F.Owner/operator was very helpful in getting me setup.
Christopher B.Nothing, all good!
Shelby S.The guy was rude. He called me when I was and hour late and gave me a hard time for not picking up the truck on time. The truck was covered in dog hair too!
Ryan K.The place is a dump and the service was extremely slow. The truck was clean enough but it shook like a wet dog above 60mph. The Uhaul process including sending a link to take a picture of a license, providing a reference and a second phone number, is insane. Uhaul will be my last choice for future rental needs.
Clifford H.I got there and was told there was no room. But he let me drop off anyway.
mark C.Not enough parking. Lot was dark with not much lighting. The lot had a lot of pot holes. The 24/7 app did not work properly, and I had trouble returning the rental. It was an extremely frustrating return process after a long, hot day of moving. I would not recommend the 24/7 app/ process at all!
Mary G.Crack in the windshield, our rental was not ready, not even back by the time we were supposed to have it. This made us run later than we expected. The “invoice†I received via email had all zeros on it. Amount paid? 0..Amount previously paid? 0 Amount charged? 0..ridiculous
holly M.Truck ran like crap and turn signals didn't work
Sherman L.The van was ready on time, in good condition (almost brand new with only 2300 miles on it), and 15/16ths full of gas, which saved me an early refuel stop. Cargo capacity was NOT as advertised (3400 vs 4000 lbs) but it was not an issue with my load. Nice cab area with a modern radio and excellent A/C. Drove like a big car.
Larry Z.Nothing, great and quick spot to rent a good sized van for local moves
Nathan W.Nothing! Easy check in and staff was friendly
Katie B.Make it easier for reservations to be ready so that I won't have to repeat my information again
nicole C.Service was fine but the gentleman running the place didn't seem to know how to properly put things into the system. He fat fingered the time for my rental so it had to be returned by 12:15 instead of 2:15 (even though it was 2:27 when he put it in and I asked for 24 hours) He fat fingered several other things throughout the process which I had to correct, I unfortunately missed this one until I was already in the process of moving. He also couldn't get my dolly rental on the same order as the van rental for some reason and said he had to do it separately so I had to do twice the paperwork (an already arduous process for this particular rental) . He also marked my license as out of state even though it is not out of state this was a local rental in ohio with my ohio driver's license which of course caused the system to require additional contact numbers and information, all of which cost me more time and was a general annoyance. The whole process was slow taking about an hour. The man was helpful enough but slow and poorly versed in the system he is supposed to be operating. I would pickup from the location again but I would make sure to do the order myself online ahead of time to save myself the pain.
harold T.Nothing. My move went well with no issues.
Carlos B.Both the vehicle provided and the business owner providing the U-Haul were excellent and I would absolutely deal with again and recommend to a friend!
Adam N.Excellent staff and service!
Jonathan S.When we arrived, the truck was not ready: broken mirror. This was a change in pickup location from our original reservation. It only took 20 minutes for a manager to attach a new mirror, but it would have been nice to have been notified. Since it was farther away from our home than our intended location, we wouldn't choose it again. But the vendor, Mr. Patel, was a very nice person.
Barbara J.The location was a beverage and snack drive through. They had only two U-HAUL vehicles on property. The location was weird. It felt dirty. It did not seem that the person working there could answer any of our questions. I would only go there again if it were the last option I had. I also did not appreciate that I entered all of the information when I made the reservation, only to have to do it all again when I got to the location to pick up the truck.
Christopher P.The check in and drop off took a while. Parking lot was a little tight to get in/out of. Staff was nice enough though and the van was brand new.
Pam H.Horrible
Keegan G.Pat got it right Thanks
Ron H.We dropped the truck off and the establishment was clean . The person that helped use informed us that after the check in, we would receive an email from U-Haul. We did not have a check in inspection. All positive though.
Nancy P.The man was super friendly and very helpful! I would highly recommend this location to anyone.
Tonya M.The location is difficult to find and there needs to be more U-Haul vehicles in this location.
Nishant G.