No one answered the bell for a while. Perhaps he was in the bathroom. Had to call customer service and change the reservation to a different truck which was staged (had the key in the box). Check in required pictures, but they uploaded without incident.
David J
Customer Reviews for Wright Spot Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Late night check in was easiest ever. No pictures, just put the key in the box.
David JCharged me for moving blankets that i did not request and when i submitted that i did not agree with the charges no one contacted me.
Luke FToo cramped and uninviting
Ashley HIt was hard to locate...no sign to tell location...it was a drive thru... Also quoted around 60$...but was close to 100$
Brenda DIt’s very nice behavior from the store owner and nice clean and maintained U-haul. I really really really appreciate Thanks.
Parth PThe van smelled like someone smoked weed and it had no oil change done
Heather TLet customers know in advance they will need a smart phone to take a picture of their drivers license.
SONDA HOnline check in wouldn’t work. Live chat person refused to help me and kept disconnecting from the chat. Employee at the store inquired about my political affiliation and the berated me about it.
Connor AEverything was good
LAURA LWould’ve been a lot better had we not had to deal with the most condescending man i’ve ever met in my life. also the app makes it seem a lot easier to do a mobile pick up but the whole process was kind of a pain in the butt
Madeline BPerfect
DESIREE MI was not sure if the staff at the counter worked with uhaul. He was mean when i had reconfirm. Since I was told to give him the key directly instead of putting it in the box.
MANAV MNever a line, gets you in right away but a liyttle slow on the processing of the paperwork.
Roger RNot the locations fault, but the app and website for 24/7 pick up did not work at all. Couldn't find my location as I was standing onto he property. Major pain. Took longer than expected because an associate had to help me complete pick up over the computer.
Kara WThe location was excellent. The equipment was adequate. The self-check in process via U-Haul was awful. No I would not recommend self check in via the Uhaul app/website to a friend.
Jacob DThe AC did not work on my truck.
Matthew HThe customer service was terrific on both ends of the rental.
Jeffrey DSee above comment.
Diana LThe truck’s air conditioner needs service (charged) Barely cool - had to drive 90 miles with windows down. Plus smelled of cheap (nauseating) air freshener
Donn AThe owner made everything so simple and stress-free. I’ll go back next time I need a rental truck.
BAILEY MThe location was awesome, my only gripe is how sucky and unhelpful the mobile stuff was. The app didn't work, so a quick mobile check in turned into an hour of ending up having to talk to people a bunch anyway! I would've skipped the mobile stuff if I knew! But the man at the front was extremely helpful and walked us through the info and helped us out, he's the goat for that.
Layla CTook almost 1 hour to give truck key even with online reservation. I do not recommend to any and also I never ever come back to this location in future reservations.
venkata dAt one point I thought the truck was going to break down. The transmission is almost shot on that truck. Other than that great customer service.
Dusty HI believe this location is just trying to earn a few extra bucks. This is a drive thru that I had a hard time getting the owners attention. It took almost 30 minutes from the time I got to the lot and the time I was able to finally leave to pack up. The app closed out before I was able to enter the odometer or take photos. I had to call Uhaul to reload the app so I could finish checking out. Not a good experience. To top it off, it was 9 degrees out with a negative wind chill.
David PIt is a good place to go for a U-Haul
christopher bGreat
AMY CHe was very efficient and pleasant!
Trudy AThe owner of the drive-through was a good guy. He helped out a lot and I would definitely go back to him in the future for my next U-Haul.
christopher bNot a thing. Great experience
TERRT TGood thing there was a person to move the checkout along. The online checkout and check-in is a great idea, but between the number of photos that have to be uploaded and the questions, it is just frustrating.
David JGreat assistance from the staff when I had challenges with my phone app. Very helpful and made the experience much easier than I anticipated. Overall great experience.
Carolyn EJust seemed odd conversing out of a drive-thru, small little office. But overall fine.
Chris DThe online sign up process is a pain. And customer service was not helpful at all. The van I had had a digital gas gauge and I miss read it as full and it was only half. When I called and told customer service what happened and that where pictures taken of the instrument panel they could see this. And I ended up filling the tank up she said oh well.
Mark HFix your return part of the truck. It charges me an additional $20 to return it without the self check in. Your app would not allow me to do it. I am very upset I have to pay an additional $20, to the pint where I will no longer rent anything from U-Haul again. A absolute total ripoff. The location was awesome
Walter HHe was very professional and did a great job for me. Thanks.
Ruel MThe U-Haul represented who wrote the contract for me and prepared the truck for me was efficient, helpful, kind, and ensured the truck was clean and in good operating condition. I had trouble with the app when returning the truck and that same U-Haul representative took care of the return documentation even though he was leaving work when I returned the truck. This was great service and I would definitely recommend this location.
Stephen DThis site was easy to access and close to gas station to replace used gas. The gentlemen were friendly and helpful in picking up and returning the van.
Cheryl SMy review isn't about the rental truck. My review is about your storage unit rental. I rented a unit at the Burkhardt Road facility. I went there with 2 paid movers and a truck full of heavy items, furniture and boxes. The unit I was rented was 336. There isn't a 336 unit! When I tried to get help at the facility there wasn't anyone in the office. Your website says there is someone there 7 days a week by the way. When I tried to call for support I was given options that did not refer to the storage unit. I finally just picked one of the options referring to truck rental and was able to speak to someone who passed me on to customer service. After that I had to suggest to the agent is there another storage facility in the area I could unload my truck. They gave me a phone number to call. I called the Linden Avenue facility who said they didn't have any units available but I would have to physically come to there facility to have my payment switched to an actual unit at the Burkhardt Road facility. I went to the Linden Avenue facility. I told the woman my name (the same information I could have given her on the phone) then she switched my code and gave me another unit. At no time did I give her any information I couldn't have given her on the phone. WHY does you company make it so hard on the customer!! I ended up having to pay extra payment for the movers, the movers load the truck again for me to take items to the dump ( I am a 68 year old female and I had to unload the truck at the dump by myself) then I was late returning the truck to the Wright Spot Drive Thru, due to your extremely poor customer service. I feel I deserve compensation for the additional payment of my movers, mileage and time I was charged on the truck rental. I deserve at least a free months fee on the unit.
Cheryl SThanks for the service :)
Benjamin ANo military discount, why does U-Haul not support the military?
roy oNothing
Melissa WVery strange having to go into a drive thru for a rental vehicle. Also, Not good communication.
Janice P.
Sultan ANo supplies but the owner was good and checkout was efficient.
Philip PNo comments at the moment. Merry Christmas.
Will LThe mileage fee is too expensive. I would have used a Load and Go from Home Depot if it had been available. Their mileage fee only kicks in after a set amount of miles. I rented a U-Haul truck only because I needed to get something moved quickly. As it was, I only drove 56 miles and returned the truck in less than two hours. In the future I'll only consider U-Haul if it's the only option.
peter wTook some time returning the truck a day early. The charge for the blankets was removed. Was charge an extra $29.00 for being over the mileage limit, which I didn't know about? Is something new for one way?
David IEven though it says that the hours of this drive thru where the trucks are located was open, there is not anyone to help with U-Haul issues. When I returned the equipment I did so online and right near the end where I was to take a picture of the mileage and fuel gauge, it wouldn't connect and the app even said that there was an error and to just turn the keys in. When I got my bill I was charged the drop off service fee. I was also charged for fuel even though it was full when it was returned. Alarm bells should have went off when I read other reviews about this place, saying the same things that I encountered.
Barton CThe man working in the drive thru was very unhelpful because we did “mobile pick up”
Grace SThe owner of the Drive thru was very courteous and helped us when we had a scheduling issue.
Catherine HYou can start by not over charging for things. And charging people for gas when I returned it with more gas than it had when I picked it up.
Kaitlin RFriendly, knowledgeable. Everything went well. Thank you.
Michael BExtra equipment I rented was not in truck. Not a huge problem for me but may be for someone else. Location is weird but I got what I needed and was all that mattered to me.
Toni A