Everything was good.Paul S.
Customer Reviews for Wright Spot Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Diana M.
Customer did not leave a comment.Amber O.
Customer did not leave a comment.Thomas C.
Was given wrong key to truck, had to wait nearly 45 mins for customer service supportJAMES B.
Customer did not leave a comment.Samira B.
Vendor was very informative, professional, funny, and friendly. Props to this guy!Hosea H.
Customer did not leave a comment.Dale L.
Customer did not leave a comment.damien H.
Customer did not leave a comment.Billie B.
Customer did not leave a comment.Shayne W.
Excellent experience, A++++Kelly A.
Customer did not leave a comment.rachael C.
Better information up frontAshley H.
Self check in was horrible. Little to no directions. Stuff I did prior to pickup adding my name and license I had to do again. No clear instructions where anything was located. Took forever. So frustrating.Larry L.
Little bit confused by location. Better signage might help. Service was wonderful and truck was in great condition, clean and all else was excellent.John G.
Customer did not leave a comment.Brandey V.
Customer did not leave a comment.Coleman B.
Customer did not leave a comment.ELIZABETH H.
Customer did not leave a comment.Nicole A.
Well my overall experience was great! Except for the pickup location It was sketchy from the jump and the only reason I knew a U-Haul was that two trucks were sitting along the road. I'd say try and make all U-Haul facilities their own facility or building.Caleb M.
Customer did not leave a comment.David L.
Almost $100 dollars for 50 miles total. Never again will I chose uhaul. ExpensiveKathy R.
Customer did not leave a comment.Pinakin P.
Customer did not leave a comment.VENKATSAMPATH RA G.
Customer did not leave a comment.Ronald P.
Quick and easy rental. Thank you!WALTER N.
Customer did not leave a comment.Emily F.
Customer did not leave a comment.Mary K.
Are you ******** kidding me. 9am at a beer drive thru. Uhaul have some ******* respect for yourself. I know you think and feel you are pathetic but come on.James L.
Customer did not leave a comment.Girija C.
This vendor tends to add extra costs such as gas, cleaning fee for not folding blankets, and use of dolly when I didn't use it.Cynthia J.
It was a very unorganized parking space and took me awhile to find my truck. And the dolly that I paid for was not in the truck.Daniela T.
Customer did not leave a comment.Kandis M.
Customer did not leave a comment.John S.
Customer did not leave a comment.Magno Y.
Customer did not leave a comment.Derek B.
The mileage on the website was .59 a mile. I was charged .69 per mile. Also, it was hard to figure out how to find a worker. We had to go into a drive thru. It was weird and dusty. I had to step outside because the dust was making me cough.Andre B.
The truck pulled to the right and sloppy steering made it hard to drive. But the truck was clean and also smelled good.brenda J.
Customer did not leave a comment.Angela R.
First and foremost the location doubles as a drive thru and the clerk will stop every 2 mins to service his drive thru customers. He serviced 7 customers during my pickup. Pickup takes at least a half an hour maybe 45 mins.. Secondly the contract requires 3 unique phone calls with 3 different names that are called for verification. What a nightmare.Brian B.
Excellent CS will use again when neededDEBORAH H.
Customer did not leave a comment.tianna S.
Everything went very smoothly. Good customer service.Shelly B.
Customer did not leave a comment.MICHAEL T.
Online log in/ vehicle pick up process is terrible.John E.
Nothing. The owner of the business was very friendly, very thorough. This location was easy to access. Great job.Kevin P.
Overall, I am frustrated with this rental experience, but the person at Wright Spot was very helpful and was able to sort out what could have been a failed rental. I arranged for pick up at T. D. Automotive in Kettering, OH. When I arrived, the "Pick Up Truck" button would not appear in my online account. I waited for about 30 min and then decided to load the Uhaul App. After logging in to the app, I noticed that the pick up location had changed to Wright Spot, which is in another part of town. I had no email or notifications on my account about this location change. When I got to Wright Spot, there was no truck, but the attendant did have my reservation. I called Uhaul customer support, hoping that I could change my reservation to a 15 ft truck that was available, but it took so long for them to answer that the previous renter finally showed up with the 10 ft truck. I tried to "Pick up the Truck" with the app, but it was so slow that the person at Wright Spot eventually offered to help me complete the check-out process. I don't understand why my pick up location was changed without any communication from Uhaul.Eric C.
Make all size trucks available at all locations.Carl W.
Nothing - everything went as planned with great efficiency and reliability!Greg A.
I see no improvement ness...Debra F.
The address was unstained. We tried calling the number on a sign but no answer. After 10min of waiting, we went next door only to find that the people to check in the truck worked there as well. The communication of the drop off process needs a lot of improvement.CINDY M.
Customer did not leave a comment.Roger Z.
Customer did not leave a comment.Craig F.
Customer did not leave a comment.Kenneth M.
Can't improve on perfection💕JUDITH B.
Customer did not leave a comment.James M.
I didn't know where to drop off my key at first. I couldn't find anyone around. Eventually I found the drop box. There was plenty of room to drop of the truck, though.Nikhil K.
The door wouldn't shut. It took us a bunch of time to move and try to keep it shut. Our experience with the U-Haul was an absolute nightmare.Hannah D.
Driver's side mirror was very loose. No instruction or advice was provided for driving the truck, so I'm glad I had rented one before.Adam T.
Customer did not leave a comment.Karen H.
The owner was very helpful-provided excellent customer service.Jean L.
Customer did not leave a comment.Ronald N.
The on-line process for dropping off was pretty straightforward, but no clear directions on where to park the truck.GEORGE S.
Customer did not leave a comment.Adhel Christian M.
I haven't received my receipt. Once I completed everything it said I would have the receipt sent to my email.Andrew B.
Customer did not leave a comment.Stephanie C.
Take more time to give me the keys because he was busy with costumerMohamed A.
paid for moving blankets and there wasn't any in the truckAarron R.
The person was very polite and explained every question clearly.Tarun S.
Customer did not leave a comment.Edward C.
Everything was great and I plan on renting again from the same place in about a month.Michael S.
We dropped the truck off around 1pm but was not logged as dropped off until 3:29 pm. Luckily no late fee was charged.Lisa F.
My service with U-Haul was very unsatisfying. I scheduled to pick up my truck at 2:30 and wasn't able to leave with my truck for another hour after that time. I wasn't informed of the process i would have to go through to be approved for the truck and to get the keys. Also, the website was glitching and that held me up as well. I ended up being an hour behind schedule. Which was unfortunate and cost me money with my movers.Nina S.
Customer did not leave a comment.Kory J.
The location is good, but it is in a drive-through liquor store. Kind of awkward. The parking lot is hard to figure, what with auto sales lots next door.Brian B.
Lower the prices, cost way too much when I have to fill the tank up at the end of the dayShawn S.
Customer did not leave a comment.Benjamin H.
Guy was not very friendly and acted like I was bothering him when I returned the trailer.jonathon M.
Customer did not leave a comment.Richard M.
The brakes were kinda of grinding. Other than that everything was great.Lisa H.
The owner of this beer drive through was nowhere to be found. We were dropping off and another couple came wanting to rent. They left after seeing what we were dealing with. Worst Uhaul place and experience in my 35+ years renting vehicles. Will never go to this location again and recommend people use a full Uhaul establishment.Michelle E.
Customer did not leave a comment.Jamie A.
The trailer that we had used was extremely unsafe and would start to fish tail the whole trip. It did not matter if it had weight in it or not.Brie W.
Customer did not leave a comment.Douglas D.
Customer did not leave a comment.Sandy D.
Why we take cleaning fee for $20?John Y.
It was a *drive thru* location and while checking in/out they were having to start & stop to wait on drive thru customers. It was a horrible ridiculous wait. Also, while returning rental the check in took over 40 minutes then I was charged for another whole day rental charge!!! I will NEED this charge to be removed from my credit card asap!!Karen W.
The truck was leaking water inside of the cab as im driving i have water pour down on me make sure the truck is well maintained and also insure when we are returning the equipment we have the right address to return itnaqpoleon H.
Customer did not leave a comment.Julia H.
Customer did not leave a comment.Michael C.
I am done using, or should I say, being used, by Uhaul. There has not been a single time I have used your service that I wasn't sorely disappointed by hidden and non-disclosed fees or additions made by your greedy and corrupt clientele who find ways to charge customers for more than the customer wants or needs.Patricia B.
Speed up the 24/7 mobile option. I waited 30 minutes to be â€œverifiedâ€ which slowed down my entire move.Alexus H.
Keep up the great work...Atum M.
Customer did not leave a comment.Quaniesha S.
The online check in could have been a little clearer and fasterSamantha B.
Customer did not leave a comment.Birken N.