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RICHARD R
Customer Reviews for Xtreme Equipment Sales And Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer didn’t have a jack. Had to pick it up to put it on truck.
PAUL GJack was not any good, hurt my back lifting it up onto the ball on my truck.
DAVID LGreat!
CHRISTIE CPreviously noted roof damage and potential water damage reported to drop off location.
Julie EI returned the trailer one day early and did not receive a refund on the 3rd day that I paid for and this is twice this has happened to me lately, need an answer please.
CLARENCE SThey wanted me to hook it up myself. I've never done this before. Electrical connection wasn't there. We had to go back in the store for one. He handed tome and left. I installed it, and the left blinker wouldn't work. By this time, it was raining. He acted like he was "put out" that he had to help keep again. He got it working, but it stopped shortly afterwards.
DEIRDRE BNothing. Thomas is great helping customers.
CAROL WTell them to nake sure they read the FiNE print on the contract so they don't get charged for extra days they don't need it.
MARTHA AToo slow to check out. Only one register for rentals and if anyone is ahead of you it could take 45 mins and more to get out of there.
RICHARD SMy rental experience was good. Thank you to the staff.
RICHARD SThe lady that helped me was wonderful. Her boss, Mr Military Macho Man, was unfriendly, harsh, abrupt, and would not print me a receipt. He told me the “paperwork” was for them, not the customer. He did get the rental complete but I would not recommend his store because of him, NOT his employees as they were great. His demeanor was so unfriendly. If I had not had interaction with him, I would have recommended it to someone but after dealing with him, I would not. His store hours were also incorrectly displayed on the store and he was gruffy on the phone as well. Note for Uhaul in general: it would be great to have a fold out step for driver side and passenger side for older or disabled drivers or passengers to get in and out of the truck. Driver of the truck!
Helen BVery helpful and informative for a first time in a very long time renter.
GEORGE BGood
WILLIAM GHard to improve on perfection
JEFFERY RTotally Awesome UHaul location, Friendly Guys that waited on us.
Clem HI wasn't told to check my phone for the U-Haul app to check the status of the equipment before pickup. I only saw the text some hours later when we were in a location without cell service.
EDDIE BTommy was fantastic. He went out of his way to make sure we got the 6x12 trailer. I give him 5 stars. More people should be like him.
Carol WYou make someon use an app to pick up and return vehicle but if U-Haul enters wrong info there is no way to correct it through the app and customer service does not help either.
Michael SAlways. Was very nice and personable. Lived the experience with this location had trailer pulled up and ready for us. Will go back for all future needs.
Loretta PEverything went excellent
Cristian DGreat customer service! Highly recommend Xtreme equipment rental!
Jillian W