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James M
Customer Reviews for YOG N Jackson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike at YOG is absolutely the best U-Haul agent you can find. Super friendly, easy to work with, extremely helpful. Great for military moves! Recommend using this location for rental needs and saving his number for future one-way moves ;)
BARBARA MMike was extremely professional and made the whole process simple and stress-free. I've already recommended him to several friends.
Jared PGet more people like Mike and U-Haul business will be more beautiful. Mike is just amazing.
ELIZABETH KMike is amazing and helped us tremendously for our move. Can’t thank him enough for making this stressful time a bit easier.
Megan BBest move experience ever! "U-Haul" Mike went above and beyond in order to guide me through my reservation and rental process during my last PCS. He was always available to answer any questions I had and went out of his way to make sure we had everything we needed to successfully move. Not only that, but he was able to offer us all this at a price other places won't. Definitely military friendly and would highly recommend to anyone PCS/ETSing from Fort Riley.
James HU-haul Mike is the best! Great attitude and service to the customer.
MATTHEW JMike was great, very professional and showed genuine care for his customers. Would definitely recommend him .
jimmy RMike at the location is AWESOME!! Would recommend this location to anyone who is getting a Uhaul in Kansas!!
madison eThe gentleman at YOG N Jackson towing was excellent. U-Haul did their best to screw this rental up for us. We booked our reservation over a month before we needed the truck with a local pickup in the town where we were moving from. The day before out pickup date U-Haul calls us and tells me that our original location didn't have the truck that we were needing. They moved us to a town that was 15 miles out of our way and literally in the middle of nowhere. In addition that location was closed when we arrived and when I called the number on the door he told us that they had never been contacted by U-Haul and that they had no trucks to rent. So I called back to U-Haul again and was passed around a couple times before finally reaching someone who could help me out. They were eventually able to find a truck twice as big as we needed another 30 miles in the opposite direction. She also told me that I would receive a $50 credit for my hassle, which needless to say we have still never received. When we got to YOG N Jackson to pickup the truck the gentleman (sorry I didn't catch his name) was waiting for us and after telling him all about the fiasco that we had been dealing with he helped us out with some discounts and other deals that we really appreciated. I can't say enough about how great he was and I also can't say enough about how terribly U-Haul handled this rental. I am sure I will never see the promised $50 credit and I am very tempted to never use U-Haul again.
Scott HMike is absolutely amazing and SO helpful
AVIAN NStaff was extremely hopeful and went above and beyond my expectations.
Michael HAbsolutely the best place and so easy to work with. Had everything we needed right there on hand. I do believe this is where we will go for our U-Haul needs.
Robert SMike at the pick up location was top notch. I couldn't ask for an easier and smoother pick up. He was very knowledgeable and answered all my questions. Thank you Mike for your time and assistance!!
Anthony VMike was a great help, friendly and supports the troops!
Michael SBest all around
Jalen GRealizing we rented the trailer on short notice, we were originally told to pick it up at this location. However, the next morning the location had changed via a text on my phone. We went to the location at Ace Hardware in Manhattan, Ks. , showed them the text, and they started looking on their computer. A gentleman named Lem was very helpful but had to ask for assistance and when they looked at it said we needed to pick the trailer up at the above location. When I asked about the updated text, I was was told by the person who assisted Lem that the problem is U-Hauls system and this happens frequently. We then drove to Junction City, Ks., picked up the trailer and were treated very nicely.
Larry Bif you had any issues you just have to call the number, but since we didnt we just put the key in the drop box
Melony HIf I could double the helpful rating I would. Thanks for taking care of us!
Mark JNo one was there to receive the trailer. And we had to keep calling them to receive confirmation that have received the trailer.
sergio dMike was very nice and welcoming. This is our first move to Kansas and it made me feel a bit better considering he was so nice to us. Very efficient and keeps communication. Definitely recommend!
Marcus BGreat customer service, I had an issue and the on site supervisor and even the management team went out of their way to help me. Very helpful and friendly staff,will always recommend this location to anyone who is looking to rent UHAUL in the area.
Chris MHighly recommend renting a uhaul from YOG in jc!! Mike is very kind and accommodating. Couldn’t have asked for a better experience!
Carson HVery professional and exceeded my expectations.
NANCY SWonderful customer service!
Eunice FVery great communication from Mike. Easy rental from Kansas to Alabama. Thank you!!!!
Stacey TNot much room for improvement Keep up the good work Mike and Dan.
Albert Qnone easy to rent no problem
Robert GExcellent customer service from Mike
Tate ZThe fuel tank was aboutn 1/8 full. The attendant gave me a credit and told me to return it 1/8 full. The contract that I was given and asked to sign without having time to read it said the tank had to be returned 1/4 full. This cost me an extra $15.00 that I should not have been required to pay it the tank had been full. Also, I had to drive into a congested traffic area and consumed a half hour or more putting in enough gas to get me where I needed to go. Then another 1/2 hour consumed after I as told by the turn in agent that a 1/4 tank was needed. Also, there were not any packing pads or blankets in the truck.
Craig AThe service was fine, very professional
marvin hMike was fantastic- went out of his way to make sure we were taken care of. Would recommend him to anyone looking to pick up a uhaul in the JC area.
Cory SGreat experience, no changes! Smooth process, answered all our questions.
Suzanne AI had hassle free fast friendly service Mike is awesome he took care of everything that we needed the truck was in good shape it was clean smelled good would definitely recommend this location to everybody that I know
Bonnie KOur representative was phenomenal. He was charismatic, honest, and gave great advice for our trip. Would recommend him time and time again. 100/10 stars.
Anna BNothing!!! They went above and beyond to make sure we were taken care of. They made the moving process as easy as possible for us from start to finish. I would recommend them to anyone. GREAT SERVICE!
doug hMike was terriffic.
Stan AMike in Junction City was very accommodating and helped me through the whole process while being super friendly. Y'all need to give him a raise or something
Samuel HGreat customer service
Monica GHe was great!
Monica GI could not have asked for a better experience, honestly!
Tammy LMr MIke very helpful, he made this process fast and easy with this rental truck and auto transporter , definitely recommend this location. MY ETS move was super easy, He was always checking if everything was good on my process of move out
Daniel RAwesome service, great deal too. Truck was dirty but it was no big deal, helped me to the end. Will recommend!
Christian RGreat man that helped us out. Made sure we were well taken care of just in case.
Ryan LMike was very helpful thru the entire process and made everything very easy and stress free.
Ryan WEquipment was clean but immediately had to take the auto transport trailer to the truck stop to air up the tires. Contact person at this site was helpful over the phone.
Kyle AU-Haul Kansas rocks!! Very friendly staff. Went above and beyond to help
Mayra BMr Mike was very helpful. We were in and out in no time at all. I’m glad we called.
Raymond CMike (the manager) was super helpful and had exactly what I needed in stock and ready to go.
Jon SMy first experience with YOG was great.
TIMOTHY HNot much to improve on! Great service from Mike!
William PMike was really nice and helpful. We definitely enjoyed his service and will recommend to others.
Tracy MDefinitely recommend! Very friendly and helpful setting up everything making our move so much easier and less stressful!
heather aTHEY WERE ABOVE AN BEYOND !
Huy TAwesome service !!
Levi LThe Uhaul at Metcalf was great! The gentleman that help me was nice and made shure I was taking care off.
ANTONIO CN
Robert SThese guys and their business are great! Will definitely be using again...already have the family on board! Thanks guys!
Hanna A