Truck was not stocked with requested equipment but we were charged parking lot full of snow
DAVID B
Customer Reviews for Yankee Ingenuity Unlimited LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yankee Ingenuity was AWESOME!!! Very friendly and helpful staff!!! Pick up was very easy and fast!!! 10/10 recommend
Angel PHonor the appointment and equipment requested. I requested a 17’ truck which was switched to a 20’ truck. I called to confirm the change and time for pick up. I woke up at 4am to pick up a 20’ truck at 5 Am appt. There was no 20’ truck available. I called and got switched to another location and to a 26’ truck. Once I got to the new location, I could not do the check in and had to call AGAIN. The lady explained to me that the previous lady did not update the system. I had a total of almost 2 hrs delay which increased my trip time, and the truck was HUGE and did not fit my driveway, had to unload on the street. A headache! The truck was dirty and left my garage with footsteps and bags dirty.
Eleonora Mcancel his contract, dirty facility, no supplies i ordered
Kenny gIf a customer requests a time and it is agreed to, do not change it unless the customer is notified.
Frank CThis location was great but the U-Haul app is terrible. Took 20 mins to do afterhours drop off and even though the trailer was perfectly clean I had to pay the 15$ cleaning fee just to get the app to let me complete the drop off.
Daniel jI ordered an appliance dolly because I needed to move a clothes washer. There was no dolly in the truck. That left me in the lurch. I have been reimbursed the charge for the dolly—and that’s good, but I didn’t get the dolly—not good.
JEAN MOverall everything was ok. The only problem was the customer service. The phone lines were not answered when we were having difficulties with the app upon returning the truck. It took 50 minutes to get through to anyone.
JAMES RDefinitely above my expectations. Good experience
JOEL CEasy, courteous and convenient!
CATHERINE CI was not aware of an after hours service fee. The twenty dollar fee was a complete surprise seeing how i returned the vehicle before my estimated time due to bad weather. Recommending others to watch out for the small print fees that sneak up. Service fees and climate fees to be specific. Going to do my best to use personal vehicle next time.
Brian OManager Dave was Great !
Dan MI had ordered a furniture dolly and furniture pads, none of which were available when I picked up the vehicle. It had not been swept clean and the cab area could have really used a cleaning.
Christopher BYou have burned me twice in what amounts to a bait and switch situation. I will be filing a criminal complaint in the morning with a Ridgefield police. I am consulting my attorney as we speak.
NEIL RThe cell phone check-in process did not work smoothly. I was not expecting to need two forms of ID, and the need for a second contact who could be reached at that moment was unrealistic. When I submitted my company name as ide tification, I was not allowed to use the one phone number that I have, because it wa already listed as my personal number. If the shop owner had not been there, I would have been unable to get the vehicle.
Celia SVery easy and convenient pickup and drop off.
Ashlynn TPhone was broken the day I was trying to book so that was annoying, but hopefully a fluke. I went in-person to rent a van and the service was quick and excellent. The person did not ask me about CDW and so I got charged for that initially. She helped me call the 800 UHAUL number to resolve that when I noticed it in the final bill.
jon SUnfortunately, the “office space” is small and reeks heavily of smoking. As a lifelong non-smoker, I was more than uncomfortable in that space, so I stayed outside in fresh air. Other than that, the experience of returning the equipment was non-problematic.
Jeff JSend them somewhere else.
Robert COriginally we were to pick up truck in Bridgeport that is an hour away!! Called UHAUL and they change the pick up in Bethel.So why was it an hour away, when there was a truck only 15 minute away!!! Plus we would have been charged more milage. One good point, UHAUL allowed us to pick up the truck late a day before we needed it.
Sharon KNot an official uhaul office just a drop off location. This one I had to depend on the app to drop off. Again not a fan of the app it needs work.
Natalie RGreat location - great management! Thank you....
Andrew RNothing they have always been great.
MICHAEL CLooks like a car yard but actually quick and easy! Perfect place
Cathy WThe pickup location was not the one I requested and not open, so it was a bit inconvenient because of it.
Michelle NThe location is pretty sketchy looking and I'm glad I didn't go there alone. The manager himself is very nice. The location just doesn't look inviting.
Alissa EA very spooky place!
Frank MVery convenient
Phillip TNot sure.
Michael PNothing it was very easy.
Richard GGentleman who did the return was very helpful, there was a mistake on my bill and took the time to call the uhaul rep and get it sorted out. Much appreciated
Alexander BVery friendly people great experience to have gone there for my van.
George ZMy first experience four years ago with UHaul in Danbury was awful. I was reluctant to use UHaul again, but they had a truck, the location was convenient and the price was reasonabe, so I made a reservation. The day before the scheduled pick up, I asked to switch to that day. They agreed without a problem. Pick up was smooth and soon I was on my way. The truck was clean and the return was easy. I would definitely recommend this UHaul place over the one in Danbury to anyone who is moving or is in need of a ten foot truck.
jill mthe staff was very professional and courteous
Dennis DNo drop box for key and charged extra day even though owner was late.
Michael BWe had our drop off location changed by Uhaul making it an hour long drop off with no clearly designated spot to leave keys.
Laura PEverything went according to plan. Pickup location was great. The truck was awesome.
Stephen TEverything was excellent. Thank you.
Robert SVery nice establishment to deal with!
Marcelo CIt took us over a hour to complete the paperwork and the employees did not seem knowledgeable. Then once we got in the truck and left we had by on return since the wrong gas tank level was incorrectly documented. When we dropped it off in a different state we were told we had a truck that was suppose to stay in CT and we felt awkward but couldn't do anything about it and it was not our fault since we were clear where we were driving it to.
Amber WExcellent customer service!!
Heidi R