This was supposed to be a one way trip from Rigby, Idaho to Nampa, Idaho. The staff at the Rigby location changed the reservation to a round trip and I was not made aware when I went to return the rental Seth at the Nampa location was not helpful and very rude. I spent over an hour on the phone try to connect to someone who could help me since my reservation email showed a one way trip. I was finally able to talk to Samantha on the phone who was able to confirm that an error had been made and that I would be able to return it to the original booked location with no fee. Seth continued to argue with me and told me he would have to contact himself instead of going with the notes in my file. After another 20 minutes I was able to confirm again I could return to that location I had booked with no fee or wrong location drop off. Overall this was a very frustrating experience with very little staff being able to help that added a lot of stress to an already stressful day of moving across the state. Samantha was very kind and I’m extremely grateful that I was able to talk to her to get help.
Kelsey B
Customer Reviews for Yellowstone Lakeside RV Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to do online as this location was not open at the time I needed to pick up the truck. It was not my first choice of location, but ended up being the only location near me that had a truck. The size I needed. The location on the app was a different business so it would not pick up the location in front of their own building. It then said that there was a code to the window to the left of the lockbox and there was no code to scan anywhere on the building, I ended up having to call customer service and it took 45 minutes to get through the process. They had also assigned the wrong truck number and they had to search to find the correct codes in order to get the keys for the actual truck they had actually assigned. It ended up costing me more money for my movers to just sit there and wait for me to get back as they were scheduled to be there at 8 o’clock so they ended up costing me more money in the long run because I had to pay them for the time that they were there
Brianne TBe more thorough on the checkout process, making sure everything works before it leaves the lot.
Eric LChris is absolutely amazing to work with! I wish all Uhaul sales employees were like Chris!
Sarah SWas closed that's why the no
Michael hEasy online check out, giant parking lot with plenty of room to navigate and get the truck backed in with no issues.
dusti bIt was ok.
Ryan BEverything was great!
DAVID VGreat customer service!
KEITH GJust did a drop off after hours. Was easy to do. Received no help didn’t it all on my own. Should have a n/a response for just dropping off
Elizabeth PThis location if fine to drop off. But be prepared to have your own answers. They are not super helpful.
WILLIAM JLocation was close and convenient. The employee was helpful!
Jeannie BQuality and efficient service.
PAUL CThe guy was super nice, courteous and was doing a great job of something that he didn’t seem to do a lot of. There wasn’t a lot of selection, nothing really on hand. Seemed more like a drop off location than a pick up location.
SHANNA TI had to drive 30 min to get here and when I did I had to call to have someone come and meet me it took them about 10 min show up after which it went well. the truck was not very well cared for it was leaking and failed to start on several occasions throughout the trip
Kristofer DThey called me ahead of time to see if everything was going okay, which I appreciated because the pickup location I requested didn't have an appliance dolly, but Yellowstone Lakeside had one ready for me.
Brian FChis is a stud, well deserved promotion
William DNot the best drop off location I have used.
KEVIN GGreat job for all you do!
LORENZA ZIt’s was closed when we turned in the equipment.
Jeff MI did after hours drop off so I can’t speak to the helpfulness of the personnel.
Bradley NUpdate the hours on your app.
Jeff LLady Could care less if we were there? 0 help website sucks app sucks. Customer service sucks.
Russell SReserved supplies (dolly, pads) not in truck. Truck covered in mud, sand, and dirt. Cab seats sticky and covered in sunflower seeds.
John WGreat people to work with. Be aware winter hours are limited, but everything is available for self checkin when people are not in office.
Andrew AWe didn’t ended up dropping of the uhaul to this place since there was a mechanical issue and road side assistance helped us instead yet a personnel from this location called to make sure everything was alright which was very helpful!
Chris PSo there needs to be a whole bunch of training at this establishment. Nobody knew what to do or how to do it. They did tell me this is the first vehicle that has been returned here. Also the office is old, messy and smelled like cigarette smoke. I was there about 30 minutes before they finally said that they didn't know how to check me out and they would send me an email with my receipt but I have never received as of yet.
Jerry W