Customer Reviews for YOG N Jackson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of YOG N Jackson

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shane c. on

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Bethany V. on

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thomas k. on

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Great the text message early letting me know of my arrival date and me changing it to drop off early , awesome , if I needed help , again awesome , answering questions I had , awesome . Thank you t

William N. on

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U-Haul web-site is great and I chose a location offered on the site for my equipment several weeks before my move which was close to my home. However the day before I was to pick up they called and changed location for pick up that was 22 miles from my home as apposed to 8 miles. Their reply when I asked why did they wait until the day before to inform me was it is their call and its in the fine print. Not happy but to late to get another vendor so went to location only to find that they did not have all the equipment so had to drive 33 miles to the location I had originally picked to get the rest of my equipment. All the folks at the pick up locations were nice and apologized. Will be renting from Penske for my big move in two weeks as they guarantee location.

Jeff E. on

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Jose C. on

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The trailer that was rented to me had a short in the electrical system and fried the trailer wiring in my vehicle. I had to pay $300 to get it fixed on the side of the road. The equipment should be thoroughly inspected and tested before renting it out.

Jilana M. on

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Alyscia B. on

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Dan was so helpful. My morning did not start out well as the reservation I had reserved was somehow reversed and caused me some stress and inconvenience, he stuck with it, understood my frustration and anger with the mess up. He contacted the regional manager trying to figure out how to get things right. He did his part. However, I am disappointed in how the regional manager handled it, it was very nonchalant as if the mess up was my own fault. An apology was given but after all of the mishap and change in locations there was no discount or mention of it or anything to compensate for the reservation being messed up. Dan was AMAZING and did what he could and I didn't feel like I was being a bother. Although Dan was great, because of the way the regional manager handled it.. I probably will not use UHAUL again.

Robin Danny B. on

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Truck ran real rough, looked like it was burning oil. We made it there and back ok.

Mark M. on

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The owner of the pick up location was super helpful and incredibly friendly. He exceeded my expectations for service with a smile.

Merle N. on

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Jordan H. on

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First time using Uhaul and the people at this location were very helpful