I would like to share my recent experience with one of your rental vehicles, which unfortunately raised some serious concerns regarding safety and cleanliness. Shortly after entering the vehicle, I noticed a strange odor. While it was unpleasant, I chose to ignore it and began driving. However, after some time, I realized there was a fly or bee inside the vehicle. It kept flying toward my face and hands, making the drive extremely uncomfortable and distracting. This situation posed a clear safety risk, as it required my full attention to avoid any mishap. Once I had the opportunity, I pulled over, opened the doors, and the insect flew out. I strongly recommend that vehicles be thoroughly inspected and cleaned before being handed over to customers. Issues like this, though they may seem minor, can lead to dangerous situations on the road. If needed, I can provide a picture of the insect that was in the vehicle. Based on this experience, I would be reluctant to recommend this service to others unless steps are taken to improve the cleanliness and condition of the vehicles.
MUHAMMAD K
Customer Reviews for Yorkdowns Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast easy and friendly.
BRITTANY TThe headlights didn't work..something I did not notice when I picked it up...got stopped by police and given a warning Location staff were wonderful, proactive and helpful
GEORGE MEverything was easy and smooth.
Lucia C