Customer Reviews for Youngstown Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Youngstown Motel

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Harper B. on

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Veronica M. on

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Over change me and there was ants in the truck

Garrison T. on

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I had a trailer reserved at a U-Haul in Panama City on 7/6/19. The trailer was not there when I arrived. We had to drive to Youngstown there and back for a trailer. We were on vacation and was leaving for home very disappointed and I wasn’t even compensated enough for having to drive an hour out of my way to get another trailer.

Earlene M. on

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Thank you so much for your help Jason (JJ)!!! Jason gave us an awesome experience at U-Haul.. I wish he was at the Memphis location so we can always have him near by. Thank you so much JJ!!!

Lonnie R. on

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tommy S. on

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I was at the location for over an hour after I spent 20 minutes on the phone making the reservations after they give me the reservation number now I went to the store to pick it up the equipment they asked me the same exact question to the already been through so I find the entire process ridiculous and the waste of time what's the point of making a reservation and giving them all your information your credit card information everything and go to the store and have to do the same thing all over again pointless and I would not recommend U-Haul to anybody just for that reason

Marcel J. on

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Christopher M. on

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no comments

Jackie S. on

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The young man that helped us was one of the nicest people you would ever want to meet! We had made a reservation the night before at a different location but they didn't have the equipment available when I arrived to pick it up but this gentleman saved the day for us and he did it with a huge smile on his face. By far the best service I've EVER gotten from a uhaul dealer! We will drive from Parker to this location from now on just for the experience alone! Thank you so much for your kindness!

hershel C. on

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Harper B. on

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derrick P. on

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Thank you everyone was very nice.. ms Monica went far and beyond to help us .thanx Monica GOD Bless u??

Dakota T. on

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Mike is a great guy, very pleasant to work with.

Joseph B. on

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Dennis K. on

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gregg L. on

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Nothing it was fine

dorothy R. on

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margo G. on

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No a.c. gas gauge didnt work,I will NEVER rent u-haul again

Jaix C. on

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MICHELLE B. on

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Mike, the rental attendant, was friendly and knowledgeable. The truck drove well, and the detailed receipt was most welcome.

donald P. on

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Dawnetta D. on

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This guy was a life saver

William C. on

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The clerk was very pleasant to deal with and very knowledgeable. He gave me his business card and said to call him immediately if I had any problems or concerns.

Nicholas K. on

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Drop off location could not print. Did not know how to use computer system.

William M. on

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Owner is a nice person and helpful.

Steven D. on

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Wasn't a pleasant and inviting location. The owner was scattered and kept getting confused. I had to change to this location at the last minute to obtain the size truck I needed. It wasn't my preferred location but needed the truck.

lesley B. on

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Margie M. on

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RAYMOND A. on

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I rented a 26 foot truck on Saturday June 10, 2017. I left the lot at around 1020. The vehicle was left clean and filled with gas 24 hours later. I called the proprietor when on the way to drop off the vehicle. He was not present and requested that I wait "30 or 45 minutes" for him to get to the lot. I explained that waiting was not an option and that the key would be left in the after hours box. He again asked me to wait. I again emphasized that I could not wait and thanked him. I have checked my credit card charges and now find that I have been charged an additional charge. Please investigate this charge and advise how to have it returned. I have additional concerns regarding this proprietor not having to do with the billing that you should be made aware of as well. Please e-mail or call me at 850-867-1919. Raymond Adkins Sent from my iPhone

MIKE C. on

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Attendant mispelled my last name on the appication and my credit card was denied. So I paid cash.

June H. on

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SHARON B. on

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PAUL T. on

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DAVID L. on

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we reserved from a different uhaul location(In & Out) and my wife called to let them know we were running a little late. The person the told us that they did not have a truck for us that it had been stolen. We were a little upset after driving from Buford only to find out, that our moving truck was not waiting, nor did they call and let us know. My wife was a little frantic and was able to find Jorge@ the Youngstown Hotel who helped us out tremendously...later we received a call from A dealer is Southport Fl.( 30 mins. out of our way) letting us know our truck was ready..(In and Out called and made the reservation) so we cancelled and went with Jorge. He was truly a life saver....Thanks, David Leavins

terry B. on

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james A. on

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RONALD M. on

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marsha W. on

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run down old motel

larry H. on

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jorge B. on

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Patricia W. on

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I have been Very happy with the truck and each person I have felt with. Especially Ryan in Ok City who was cheerful, calming and professional while he took care of repairs. Will definitely reccomend ur business to others!

MICHAEL W. on

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The owner called me after I rented the equipment in Gadsden and told me if I have any troubles give him a call. He was very helpful.

amy M. on

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There was a slight discrepancy in the drop-off location I had actually contacted this location to order and wanted to drop off at this location he promptly got on the phone corrected the drop off information was extremely helpful kind and courteous

James T. on

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dewayne T. on

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PATRICK H. on

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The guys here were very helpful and quick to help check me in and do the inspection on the truck and equipment. They were friendly and helpful. If I need to rent a truck or trailer I will go to this location.

robert B. on

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It sucks I spent more time there trying to get the vehicle then I did Used in it

renee F. on

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Cody N. on

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bradly S. on

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Dropped off on time still charged me me a late fee fuck uhaul at least the one in Youngtown Florida he is a fucking liar n a thief

Edward F. on

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Jeff H. on

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Adrian J. on

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CAYLA H. on

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Carl C. on

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AUBREY S. on

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Everything was good work like clock work

jerry M. on

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Not anything

MICHELLE B. on

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took forever to get the contract done.

david S. on

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Customer did not leave a comment.

Michael B. on

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Tow dolly had rusty rims and the pivot did not work smoothly when turning. I have pictures of rims if needed.

DON L. on

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At that U Hall station I don't think you could do anything to improve it. David has a Excellent handle on everything there. He always looking for ways to make the customer happy before they know what they need to do the move. Thank you David and UHall.

Ann R. on

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The individual attention we received from the Youngstown staff was professional, courteous and friendly. All of our needs were met with a smile!

MAX W. on

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YUNICE H. on

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People are very friendly and helpful. The location is conveniently located and open on Sunday. We will recommend this location and will rent from them again if we need a trailer I'm the future.

SHAY B. on

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The gentleman was very nice, but had lots of trouble with the computer. My information had to be completely reentered 4 times.

SOPHIA G. on

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Edward L. on

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Nothing, nice people, excellent service.

KIMBERLY E. on

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MIKYONG R. on

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Shorten the safety chains as they were excessively too long and even when the excessive slack was taken up the chain was still a hazard Wheel rims were severely rusted

roma B. on

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The gentleman that helped us at this location was, to my surprise, very knowledgeable and experienced. When we arrived at this location his power was out, had been out several hours, and remained out most of the day. Whole area for several miles was out. He was undaunted. He took my phone number, made a phone call, and in less time than it took me to drive to this location. I had a car hauler rented, hooked up, all lights checked out, and all paper work done. Kudos to this man who could have let this problem become an obstacle. Instead he took it all in stride. Thank you! Roma Baker

SHARON P. on

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take this drop off from this location and add another. He is a lier and rude. Trying to call me and ask for my personal information on my card. Like me 3 digit code and the zip code along with the expiration. I will talk bad about him to anyone who will listen to me.

Stephen C. on

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WILLIAM B. on

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I dropped the trailer off and had to wait 45 minutes in a hot motel office that didn't have air. Then the laptop computer had so much stuff loaded on it that it kept freezing up so the guy had to call somewhere else to have them check me in. On top of it all they didn't have no money to even give me my deposit back when I paid cash. There was another gentleman behind me I just looked at him and told him good luck. That place should not be representing u haul. I will never drop anything there again.

karla K. on

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ROBERT L. on

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ROBERT L. on

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CASEY M. on

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SOLOMON S. on

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Nothing

terry C. on

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neill C. on

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CHARLES W. on

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Herbert S. on

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John A. on

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judith B. on

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They were very nice and I enjoyed the whole rental experience. I will use this business for all my U-haul needs. Thanks

MAURICE J. on

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Robert M. on

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Operator's lack of computer skills prolonged the process tremendously.

JAMES A. on

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Martin F. on

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The reservation was made a week prior to the pickup day. I was told that I would be contacted as to which location I would need to pickup at. The day before I recontacted the agent where the reservation was made because I had not been contacted. I was told that I would have to pickup the truck at a location 30 miles aA 9am pickup time was arranged with the pickup agent