Customer Reviews for Your Cash In The Closet
(U-Haul Neighborhood Dealer)

2,534 reviews

3919 Parkway Ln   Hilliard, OH 43026
(New Phone Number Is 614-529-9000)

(614) 529-9588

Location Hours

  • Monday - Wednesday:
    9 am - 4 pm
  • Thursday:
    9 am - 1:30 pm / 2:30 pm - 4 pm
  • Friday:
    9 am - 4 pm
  • Saturday:
    8 am - 3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 10/1/2022: Closed

Services at this Location:

Contact Us

(614) 529-9588

3919 Parkway Ln
Hilliard, OH 43026
(New Phone Number Is 614-529-9000)

Services at this Location:

Location Hours

  • Monday - Wednesday:
    9 am - 4 pm
  • Thursday:
    9 am - 1:30 pm / 2:30 pm - 4 pm
  • Friday:
    9 am - 4 pm
  • Saturday:
    8 am - 3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 10/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

I had the best experience and will definitely be renting from this location again. Quick pick up, quick drop off, pleasant staff.

Alexandra W. 
Rating:
1.0

I was told to bring the truck back full, to my surprise, it wasn't full when I began. I spent $30 on gas to go 22 miles, the owners would no do anything about this. I am very frustrated with my experience

Matt E. 
Rating:
4.0

The only thing that I noticed was that when I got there, there was no one at the counter and no bell to ring to get someone's attention. I ended up waiting somewhere between five and ten minutes before someone came out. When they did, they were polite and pleasant so no complaints there. They took care of me and I was on my way.

Gregory S. 
Rating:
3.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Smooth seamless experience. Keep it up.

Fuad G. 
Rating:
5.0

The cabin of my rental was a bit dirty and could use some minor cleaning. Nothing off putting, just dried mud and dirt/gravel on driver side. Everything worked fine and is always a great pickup and drop off experience. 24/7 truck share is my preferred method due to working hours and associates at the facility called to check on my reservation since I was running a few minutes behind. That was very thoughtful. I'd definitely use again and recommend for friends and family in the Hilliard area. Thank you!

Deven M. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
4.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
1.0

Customer did not leave a comment.

Tim P. 
Rating:
1.0

Was not open had to wait hour and haft for help from another store then call another person. Then the truck ac doesn't work. No parking for U-Haul. The pick up location looks like some is living in the office

Layn M. 
Rating:
5.0

The operator of the business was a very kind and pleasant person to do business with. Most definitely the best U-Haul experience I've had.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Restore Addictio R. 
Rating:
5.0

Team at cash in the closer location were great to work with. Very friendly and helpful.

Brad A. 
Rating:
4.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Nothing!

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

wael M. 
Rating:
5.0

Nothing to improve. The process was quick and easy for pickup and return.

Rick J. 
Rating:
4.0

My problem vies with the online service; I reserved the truck online and Uhaul chose the location . When the reservation specialist calls the day prior to pick up, the location had been changed to 15 miles away in an unsafe area of Columbus. When i complained, they offered a different location 20 minutes away. Eventually, the best they could do was the original location with a bigger vehicle which I had no choice but to take. The vehicle was bigger than I wanted and very cumbersome for my trip. Neither the reservation specialist or her VERY rude manager cared that this was an inconvenience for me. I simply got a take it or leave attitude. I will never rent from Uhaul again!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

The person at the front desk didn't set up my rental correctly and was a little rude at pick up

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Lean V. 
Rating:
5.0

Customer did not leave a comment.

robin F. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Malith K. 
Rating:
1.0

Truck was not mechanically perfect, alignment was out so it was NOT running straight on the highway also transmission shifting was not right, not moving from 3rd to 4th gear… I'm retired from Auto industry and I know a lot about autos.

Shakil S. 
Rating:
5.0

Quick, simple check-in process, and they had the rental I needed when I needed it. Perfect. I'll be back.

George W. 
Rating:
5.0

Vehicle was dirty in the back, covered in dirt/mud, including the rear step-up bumper. And the air conditioning didn't work very well and I had to drive out in the heat for my 10 hour trip! And the side sliding door didn't open from the outside. Which made it very difficult to use.

Raimey D. 
Rating:
5.0

Customer did not leave a comment.

Nejwa N. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Rented the van. It was very clean and easy to drive.

Jacque R. 
Rating:
3.0

This location was difficult to navigate and didn't have parking space

ELEIA R. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Catherine G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

N/A

stephan S. 
Rating:
5.0

Didn't notice till moving that the mirrors, especially the passenger one would not stay in place

Robert S. 
Rating:
4.0

Customer did not leave a comment.

mark L. 
Rating:
5.0

None. This is the best Uhaul location I have used. They staff is friendly and efficient and they are always helpful.

Andrew W B. 
Rating:
5.0

Customer did not leave a comment.

Rod L. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

This is the best dealer I have dealt with. They have lots of trucks. Trucks are always clean and in great shape

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Jake M. 
Rating:
5.0

Great service

STEPHANIE K. 
Rating:
5.0

I have a large oil spot on my driveway from the truck.

jim R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
5.0

Excellent equipment and best service

Rob C. 
Rating:
5.0

Customer did not leave a comment.

Tabitha M. 
Rating:
5.0

Nothing

Michael D. 
Rating:
3.0

Customer did not leave a comment.

owen K. 
Rating:
5.0

Everything was great. When I checked out after bringing it back it said it was billing 90 dollars to my credit card. I was worried since I paid 56 up front but when I checked the credit card it just billed the difference so it was ok

James N. 
Rating:
4.0

Customer did not leave a comment.

Delbert B. 
Rating:
4.0

I like the convenience of this location and they have several trucks of different sizes.

Jerry S. 
Rating:
3.0

The door was a struggle from the beginning. Some time it would take us 10 minutes to put the doorbell down or up

Brendan M. 
Rating:
4.0

Customer did not leave a comment.

debra B. 
Rating:
5.0

Customer did not leave a comment.

Kelly O. 
Rating:
4.0

Customer did not leave a comment.

Katherine R. 
Rating:
5.0

Customer did not leave a comment.

Shakil S. 
Rating:
5.0

Customer did not leave a comment.

Jarrett Q. 
Rating:
4.0

Customer did not leave a comment.

DeYona K. 
Rating:
3.0

I would recommend this location besides the fact that the Uhaul app kept glitching to the point where it took over 30 minutes to get the keys out of the box since the location closes at 4:00pm. If you can avoid having to check in on the website, avoid it. It was extremely painstaking and stressful and I would give that experience a 0/10.

Kailyn D. 
Rating:
4.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

The 2 ladies in the office were fantastic! They explained how check in worked and after hours drop off. They were the only Uhaul dealer who took the time to explain the rental process.

Donald F. 
Rating:
2.0

The back of the uhaul was not swept in the slightest. Pieces of trash, change, etc. So much that I took a picture when I first got it in case I were to be charged a cleaning fee. My original pickup time was set for 8:30am. We got there at 9:30 and ate our breakfast in the car while I opened the uhaul app to pickup the truck (online pickup is what I chose). Received a call from the person in the location saying I am an hour late and I explained I was trying to do it on my phone. She kept saying I was an hour late specifically and that's why I was having issues. This was not the case, I just couldn't find on the site where to go to check-in. She said well when you're an hour late it doesn't work right. My email confirmation said my uhaul rental was switched to a 24 hour rental - pick up AT ANY TIME. Now if this is a misconception based on wording from the email, I get where she is coming from. However PICK UP AT AMY TIME" to me means I can be a little late and not be talked down to for being a little late. I opted to just go inside to do the check in where it seemed like she created a whole new reservation - asking questions I already answered on my online reservation. I don't know how the process works on the business end but it seemed to be disorganized and her being annoyed I was late to pickup my rental when I explained it said pick up at anytime she said "No. the pickup time was 8:30am." Honestly don't think I would go back to this location even though it's the closest to my new living space.

andrew M. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Very easy smooth experience. Equipment was new and clean and operated well.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

Everything worked just right. The vehicle was ready when we arrived. Check out and check in were easy. The price was as we anticipated. Staff was friendly.

Susan H. 
Rating:
2.0

Warn people of the ridiculous charges and when is the deadline. Also allow editing of a reservation. Since my $45 went to $200 in the blink of an eye.

David A. 
Rating:
5.0

Make sure to tell people that they will get a text that needs to be used to check the truck in when the truck is returned. I had already parked the truck, dropped my keys in the overnight box and got home before I realized I needed to take photos and check mileage and submit information online. If I had been told to watch for the text and use it when I returned the truck it would have been super helpful. I don't know why this wasn't told to me when I picked the truck up and got the keys.

Cara C. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Everything was great. I was double charged and it was handled immediately and professionally. Thank you!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Very easy process and facility and trick were very clean

BRAD H. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

walter Z. 
Rating:
5.0

Customer did not leave a comment.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

CARLA S. 
Rating:
5.0

Customer did not leave a comment.

STACEY B. 
Rating:
5.0

When turning in the Truck allow customers to upload a photo without having to open the link first

ROMAN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Clifton E. 
Rating:
1.0

When we picked up our truck the back door was frozen shut, it wasn't clean and was running rough. The gas was not where they said it was and the gas cap was broken.

JAMES F. 
Rating:
1.0

They were unable to print receipt or email them as well that caused problem for my finance department they need to updated technology for thus site. HORRIBLE

DENISESHA D. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Location and pickup times were very easy! Kind helpful staff and easy interactions. Is I need a uhaul again it will be from this location!

MICHAEL W. 
No reviews have been submitted for this location.

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