Customer Reviews for Your Cash In The Closet
(U-Haul Neighborhood Dealer)

2,505 reviews

3919 Parkway Ln   Hilliard, OH 43026
(New Phone Number Is 614-529-9000)

(614) 529-9588

Location Hours

  • Monday - Wednesday:
    9 am - 4 pm
  • Thursday:
    9 am - 1:30 pm / 2:30 pm - 4 pm
  • Friday:
    9 am - 4 pm
  • Saturday:
    8 am - 3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/11/2022: 9:00 am - 3:00 pm
  • 8/20/2022: 8:00 am - 2:00 pm
  • 8/27/2022: Closed

Services at this Location:

Contact Us

(614) 529-9588

3919 Parkway Ln
Hilliard, OH 43026
(New Phone Number Is 614-529-9000)

Services at this Location:

Location Hours

  • Monday - Wednesday:
    9 am - 4 pm
  • Thursday:
    9 am - 1:30 pm / 2:30 pm - 4 pm
  • Friday:
    9 am - 4 pm
  • Saturday:
    8 am - 3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/11/2022: 9:00 am - 3:00 pm
  • 8/20/2022: 8:00 am - 2:00 pm
  • 8/27/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lean V. 
Rating:
5.0

Customer did not leave a comment.

robin F. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Malith K. 
Rating:
1.0

Truck was not mechanically perfect, alignment was out so it was NOT running straight on the highway also transmission shifting was not right, not moving from 3rd to 4th gear… I'm retired from Auto industry and I know a lot about autos.

Shakil S. 
Rating:
5.0

Quick, simple check-in process, and they had the rental I needed when I needed it. Perfect. I'll be back.

George W. 
Rating:
5.0

Vehicle was dirty in the back, covered in dirt/mud, including the rear step-up bumper. And the air conditioning didn't work very well and I had to drive out in the heat for my 10 hour trip! And the side sliding door didn't open from the outside. Which made it very difficult to use.

Raimey D. 
Rating:
5.0

Customer did not leave a comment.

Nejwa N. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Rented the van. It was very clean and easy to drive.

Jacque R. 
Rating:
3.0

This location was difficult to navigate and didn't have parking space

ELEIA R. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Catherine G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

N/A

stephan S. 
Rating:
5.0

Didn't notice till moving that the mirrors, especially the passenger one would not stay in place

Robert S. 
Rating:
4.0

Customer did not leave a comment.

mark L. 
Rating:
5.0

None. This is the best Uhaul location I have used. They staff is friendly and efficient and they are always helpful.

Andrew W B. 
Rating:
5.0

Customer did not leave a comment.

Rod L. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

This is the best dealer I have dealt with. They have lots of trucks. Trucks are always clean and in great shape

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Jake M. 
Rating:
5.0

Great service

STEPHANIE K. 
Rating:
5.0

I have a large oil spot on my driveway from the truck.

jim R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
5.0

Excellent equipment and best service

Rob C. 
Rating:
5.0

Customer did not leave a comment.

Tabitha M. 
Rating:
5.0

Nothing

Michael D. 
Rating:
3.0

Customer did not leave a comment.

owen K. 
Rating:
5.0

Everything was great. When I checked out after bringing it back it said it was billing 90 dollars to my credit card. I was worried since I paid 56 up front but when I checked the credit card it just billed the difference so it was ok

James N. 
Rating:
4.0

Customer did not leave a comment.

Delbert B. 
Rating:
4.0

I like the convenience of this location and they have several trucks of different sizes.

Jerry S. 
Rating:
3.0

The door was a struggle from the beginning. Some time it would take us 10 minutes to put the doorbell down or up

Brendan M. 
Rating:
4.0

Customer did not leave a comment.

debra B. 
Rating:
5.0

Customer did not leave a comment.

Kelly O. 
Rating:
4.0

Customer did not leave a comment.

Katherine R. 
Rating:
5.0

Customer did not leave a comment.

Shakil S. 
Rating:
5.0

Customer did not leave a comment.

Jarrett Q. 
Rating:
4.0

Customer did not leave a comment.

DeYona K. 
Rating:
3.0

I would recommend this location besides the fact that the Uhaul app kept glitching to the point where it took over 30 minutes to get the keys out of the box since the location closes at 4:00pm. If you can avoid having to check in on the website, avoid it. It was extremely painstaking and stressful and I would give that experience a 0/10.

Kailyn D. 
Rating:
4.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

The 2 ladies in the office were fantastic! They explained how check in worked and after hours drop off. They were the only Uhaul dealer who took the time to explain the rental process.

Donald F. 
Rating:
2.0

The back of the uhaul was not swept in the slightest. Pieces of trash, change, etc. So much that I took a picture when I first got it in case I were to be charged a cleaning fee. My original pickup time was set for 8:30am. We got there at 9:30 and ate our breakfast in the car while I opened the uhaul app to pickup the truck (online pickup is what I chose). Received a call from the person in the location saying I am an hour late and I explained I was trying to do it on my phone. She kept saying I was an hour late specifically and that's why I was having issues. This was not the case, I just couldn't find on the site where to go to check-in. She said well when you're an hour late it doesn't work right. My email confirmation said my uhaul rental was switched to a 24 hour rental - pick up AT ANY TIME. Now if this is a misconception based on wording from the email, I get where she is coming from. However PICK UP AT AMY TIME" to me means I can be a little late and not be talked down to for being a little late. I opted to just go inside to do the check in where it seemed like she created a whole new reservation - asking questions I already answered on my online reservation. I don't know how the process works on the business end but it seemed to be disorganized and her being annoyed I was late to pickup my rental when I explained it said pick up at anytime she said "No. the pickup time was 8:30am." Honestly don't think I would go back to this location even though it's the closest to my new living space.

andrew M. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Very easy smooth experience. Equipment was new and clean and operated well.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

Everything worked just right. The vehicle was ready when we arrived. Check out and check in were easy. The price was as we anticipated. Staff was friendly.

Susan H. 
Rating:
2.0

Warn people of the ridiculous charges and when is the deadline. Also allow editing of a reservation. Since my $45 went to $200 in the blink of an eye.

David A. 
Rating:
5.0

Make sure to tell people that they will get a text that needs to be used to check the truck in when the truck is returned. I had already parked the truck, dropped my keys in the overnight box and got home before I realized I needed to take photos and check mileage and submit information online. If I had been told to watch for the text and use it when I returned the truck it would have been super helpful. I don't know why this wasn't told to me when I picked the truck up and got the keys.

Cara C. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Everything was great. I was double charged and it was handled immediately and professionally. Thank you!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Very easy process and facility and trick were very clean

BRAD H. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

walter Z. 
Rating:
5.0

Customer did not leave a comment.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

CARLA S. 
Rating:
5.0

Customer did not leave a comment.

STACEY B. 
Rating:
5.0

When turning in the Truck allow customers to upload a photo without having to open the link first

ROMAN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Clifton E. 
Rating:
1.0

When we picked up our truck the back door was frozen shut, it wasn't clean and was running rough. The gas was not where they said it was and the gas cap was broken.

JAMES F. 
Rating:
1.0

They were unable to print receipt or email them as well that caused problem for my finance department they need to updated technology for thus site. HORRIBLE

DENISESHA D. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Location and pickup times were very easy! Kind helpful staff and easy interactions. Is I need a uhaul again it will be from this location!

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

CALEB W. 
Rating:
1.0

Truck battery went out and the headlights didn't work, which I found it at night. Great.

ALICIA H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Great service

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

I wouldn't call it "dirty", but it was definitely muddy. However, the lady was nice & online check in/out made it quick.

Jennifer E. 
Rating:
5.0

One of the better experiences renting a truck. I will definitely use this location again.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN J. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

KIRK B. 
Rating:
5.0

Customer did not leave a comment.

GENENIA B. 
Rating:
5.0

I like. Very good

FREDDY M. 
Rating:
5.0

Truck and service was great. Could not have asked for more!

THOMAS P. 
Rating:
4.0

Unfortunately delayed due to work and traffic, was unaware after 1 hour past pick up time, rental CANCELED on mobile pick up site. Artived 1 hr 15 min - ughh. App should ASK IF STILL WANT!!!!! A running late OPTION!!!! I SHOULD'VE been notified!!! Then outside in freezing wind, my son and I both on hold with 40-50 minute waits. He was disconnected after 1 hr 10 minutes. I was disconnected after 1 hr 5 min. 5:30 pm pickup turned into 9:30 pm FIASCO!!!! Get it TOGETHER!!

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

ARANGI S. 
Rating:
5.0

Great experience.

GERALD F. 
Rating:
5.0

Great place to rent from! Would recommend to anyone!

LIBBY G. 
Rating:
5.0

Customer did not leave a comment.

Shakil S. 
Rating:
4.0

Customer did not leave a comment.

VICKY F. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Clark D. 
Rating:
3.0

It should be obvious that a pickup and trailer rented together are intended to be used together. Refusing to provide (or reimburse for) a tongue and hitch ball is an imposition to the customer, and extremely inconvenient when not communicated in advance. I hope this was the location owner's misunderstanding and wouldn't happen at another location.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

JORGE T. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
No reviews have been submitted for this location.

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