Customer Reviews for Your Cash In The Closet
(U-Haul Neighborhood Dealer)

2,411 reviews

3919 Parkway Ln   Hilliard, OH 43026
(New Phone Number Is 614-529-9000)

(614) 529-9588

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 529-9588

3919 Parkway Ln
Hilliard, OH 43026
(New Phone Number Is 614-529-9000)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Clark D. 
Rating:
3.0

It should be obvious that a pickup and trailer rented together are intended to be used together. Refusing to provide (or reimburse for) a tongue and hitch ball is an imposition to the customer, and extremely inconvenient when not communicated in advance. I hope this was the location owner's misunderstanding and wouldn't happen at another location.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

JORGE T. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

JOAN H. 
Rating:
2.0

Location is fine. The overall directions are poorly explained. The return process needs to come before I drop off the truck! Fuel policy needs to be consistent from location to location. 24/7 drop off directions should be laid out and not step by step. Which ends in confusion and time lost.

Candace C. 
Rating:
5.0

Customer did not leave a comment.

AJMAL S. 
Rating:
5.0

Good quick service and drop off location as well

VICTOR P. 
Rating:
3.0

Customer did not leave a comment.

WANDA D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Nothing, everything went as scheduled and planned.

Tom L. 
Rating:
1.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

TERENCE O. 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW E. 
Rating:
4.0

Customer did not leave a comment.

Joseph A C. 
Rating:
5.0

Fantastic as always!!

SANDRA D. 
Rating:
3.0

Customer did not leave a comment.

Tiann S. 
Rating:
1.0

Customer did not leave a comment.

JACOB P. 
Rating:
5.0

Customer did not leave a comment.

SHAKIL S. 
Rating:
5.0

Customer did not leave a comment.

CARESSA E. 
Rating:
1.0

I picked up after hours and while walking around the truck to inspect fell into a hole about 1.5' deep and twisted my knee. I don't think you could have even seen it in the day let alone the night. That is a horrible place to leave a truck someone has to pick up.

Bradley W. 
Rating:
2.0

Have moving truck available so customers won't have to travel out the way

BREEUNA A. 
Rating:
5.0

Customer did not leave a comment.

Babak F. 
Rating:
5.0

I have been using the wrong Uhaul location for years....this is hands down the best!

JAMES R. 
Rating:
5.0

Your service was very good. I have no suggestions for improvement.

TED K. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

worked well

DEAN C. 
Rating:
4.0

The app was difficult but I figured it out. The truck I used was filthy on the outside. The app only allowed me to take one picture of the truck to show how dirty it was. It was difficult to find a parking spot for the truck when I returned it. But overall it worked out.

Michael C. 
Rating:
5.0

Excellent customer service and location

MAHER A. 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS K. 
Rating:
3.0

no people available nor instructions to drop off rental equipment. Had to guess and assume what happens.

Michael C. 
Rating:
5.0

Very nice staff. Quick and easy process.

RACHEL M. 
Rating:
3.0

If you're gonna take reservation for an order...Don't change the pick up location the day prior. And definitely don't give that reservation away and shrug your shoulders and say " it happens sometimes.....sorry. call the number on you confirmation and they can help you cause i can't." YOU DONT DO THAT TO PEOPLE. But that is what I was told. Now where the truck was picked up was completely the opposite. Awesome through and though. But Georgeville Rd Columbus Ohio location.........0 stars

ARLENE B. 
Rating:
5.0

Customer did not leave a comment.

SHAKIL S. 
Rating:
5.0

Customer did not leave a comment.

Hend E. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Truck smelled

MARK G. 
Rating:
5.0

Cs service was excellent, person working at location was very knowledgeable and helpful. Thanks I will use this location again

ARUN P. 
Rating:
5.0

The location was great, but the self pick up app was a nightmare. No one told us we had to pick up at the specific time. Spent over two hours on hold and talking to customer service.

John F. 
Rating:
5.0

The thing that stood out the most is the terrific experience with the person who helped me.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

LORI W. 
Rating:
4.0

Customer did not leave a comment.

TENNIS O. 
Rating:
5.0

Rented for this location twice. Both times I received great service. Fast, convenient and friendly!

JORDAN K. 
Rating:
5.0

Customer did not leave a comment.

Shakil S. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
Rating:
3.0

I asked for and paid for a furniture dolly for $7.00. It was not in the truck even though I paid for it. I had to move the apartment furniture without it. I contested the total amount of the bill since I never received the dolly, but I was charged for the entire amount anyway.

martin N. 
Rating:
1.0

Customer did not leave a comment.

Megan H. 
Rating:
4.0

Customer did not leave a comment.

GILBERTO D. 
Rating:
5.0

Customer did not leave a comment.

LORI W. 
Rating:
5.0

Dropped trailer off here. Easy transaction. Staff was helpful and I would use them for rental again. Thanks.

Christopher J. 
Rating:
5.0

This is a great location run by nice people that I have used multiple times. On this particular occasion, I cargo area had not been cleaned out by a previous user resulting in me having to push all the debris into a pile with my foot when I stopped nearby to pickup shelves. So I had to sweep it out both before and after use.

RANDALL B. 
Rating:
5.0

The customer service was awesome. Very friendly and helpful

MARTINA M. 
Rating:
3.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

No additional comments.

John M. 
Rating:
5.0

Customer did not leave a comment.

SHAKIL S. 
Rating:
3.0

Customer did not leave a comment.

VIJAY S. 
Rating:
4.0

Mobile pick up and drop off was awesome! Van was clean and fit the job perfectly. However, the tire pressure light was on upon pick up and remained on for use. I'd just do a quick check on those between customers. Overall, great experience.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

ERIN B. 
Rating:
5.0

Customer did not leave a comment.

SHARI B. 
Rating:
3.0

Customer did not leave a comment.

MARC F. 
Rating:
3.0

The truck we rented wasn't there for our pick up and we waited an addition 30 mins past the time it was said it would be back and never showed. We had to get a small van and not a truck . Took twice as long and no discount was given . Very frustrating!

Amanda C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Best U Haul Location!

Sandra D. 
Rating:
3.0

I got charged for 6 gallons of gas and I only drove 10 miles. And since I put $8 of gas in the truck myself that came out to over $3 extra per mile. I feel ripped off.

DOUGLAS W. 
Rating:
5.0

Thank you everthing was great staff was wery helpful

RAIF T. 
Rating:
5.0

I always have a good experience at this location.

IRIS S. 
Rating:
4.0

Customer did not leave a comment.

SAVANNAH P. 
Rating:
5.0

Very happy with service. Stephanie was awesome, very helpful. We had a great experience!!

SUJA A. 
Rating:
4.0

Customer did not leave a comment.

Doreen M. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Great service

Rebecca B. 
Rating:
1.0

I will not bring my business back to this place. There are other more polite, professional proprietors in the area.

Kelly C. 
Rating:
5.0

Stephanie at the rental office made everything super easy. It was excellent dealing with her.

ROBERT C. 
Rating:
5.0

Great customer service!

ANTOINETTE W. 
Rating:
1.0

No customer service. Website was down and had to wait on the phone for 45 min. No way to confirm mileage was correct on contract. Tank was almost empty.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY F. 
Rating:
4.0

Customer did not leave a comment.

JULIE H. 
Rating:
5.0

Stephanie was very helpful and friendly as well. I appreciated that so much.

KEITH R. 
Rating:
5.0

Good value. Stacy and Stephanie care about their customers. AAA+++

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

PAULA C. 
Rating:
4.0

Truck drove like a gem.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

SHAKIL S. 
Rating:
5.0

Customer did not leave a comment.

Leo M. 
Rating:
2.0

The truck was parked in so tight, it was as if they were setting me up to hit another truck. The mirrors were folded in and there was no thought about it til I was on the road, and the passenger mirror was unusable until I stopped. That was my fault for not thinking about it, but honestly how many people think about that, we don't drive these trucks by habit. The parking at this place was so full of trucks that it was terrible. One less truck on that lot would have made it easier to maneuver. The truck was fine, the auto key retrieval was fine, but the environment was TERRIBLE Equally, my follow up truck on Sunday wasn't there, it was cancelled. I had a booking for 3 weeks and there were suddenly no trucks available. I had to call and be a Karen, which is not in my nature. If the truck isn't going to be there, say so up front not a check this box and we will tell you the day before. I had movers scheduled, you can't just move that around. Equally, when I went ot the next location for Sunday, after that was sort of fixed, they said the big truck I wanted wasn't there. Logistics on your part sucks. I know that lots of people are moving, but once a truck is committed it should be committed. Trying to squeeze every last dime out of it is not the way to do it. I will NOT use uhaul again for anything.

James N. 
Rating:
5.0

Customer did not leave a comment.

M D H. 
Rating:
4.0

Customer did not leave a comment.

NATHAN H. 
Rating:
5.0

None

Suezella B. 
Rating:
5.0

Nothing you are doing a great job and your service is impeccable!!!

Randy P. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The gal who rented us the u haul was sweet She told us everything about the truck, the contract. She was awesome!!

KATHY J. 
Rating:
5.0

Easiest time I have had renting a Uhaul. Nice staff and very smooth online process.

Kevin F. 
No reviews have been submitted for this location.

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